KFC
reviews and complaints

(Forward email from a friend at Penang, Malaysia)
举报无良某炸鸡连锁店！！太可恶了！！！！
刚才放工去了Bayan Baru某炸鸡连锁店吃晚餐，order了最新的HOT Rxxs吃，谁知吃到一半就不对劲，仔细看。。。原来是塑料。
早前都常听说街边的小贩为了要让香蕉糕更香脆都会在油里加点plastic, 想不到现在竟然出现在某炸鸡连锁店里！虽然可以说plastic可能是不小心掉下去的，但这也未免太离谱了。在这里警惕大家在外面吃煎炸食物前请三思。。。

(Original Email written in Chinese. Translation as below)
After my working day, i visited Bayan Baru XXX Fried chicken Francies to have my dinner, ordered the recent new item - HOT Rxxs, who knows, i found something unexpected, look carefully, ... it is plastic material.
Previously we heard of the fried bananas, in order to make it crispy, they will add in some plastic (e.g. mineral water bottle) who knows the i saw the same thing at this XXX Fried Chicken francies! Although plastic could accidently drop into the cooking place, but this is really rediculous. Just warning every of you, please be careful before you having fried foods outside.

Had problem with food was told that letters would be sent out were not told to go to store next time food would be on house, go there would not give me food gave me hard time with saying they new nothing of situation after contacting onder of franchise would said next time no problem be taking care of tlked to her manager was a ok, went there discused with manger on dudy said no such info was told to her there was nothing she could do basicly I was lying and was told because I was disagreeing with what she was twlling me she ask me to keave the store or she would call police because I was complaining and that was the way it goes. Called customer service said they again would take care of it her big manager would call me and resove it nothing i"am very disapointer I have spent over 90.00 in food that was not right and no one seems to care. At least I should get my food back that I paid for rt don't you think?
Very up set can you bblame me?

I had horrible incident with KFC sold me chicken with live worms inside, which I discovered until the next day in a 20 pieces bucket.. I did complain as well but they just didnt give a ***, they were just interested in making it very clear that they "follow all the procedures and blah blah" so implying that I jsut decided to put 55 hour live worms on my 15 hour after fried chicken... like just for funsies or something? It is the worst company ever and I will post this everywhere I can because it is ridiculous, they asre supposed to have this chicken fried under pressure and what not and still I have read quite a few comments about raw KFC chicken... anyway there is still no reason for my chicken to have any kind of eggs.

On 30 Oct [protected]@11.45am.

We placed the order immediately when reached around 11.45am. After 15 minute, we noticed that no staff attended to our order. I went to check the order status with the Restaurant Branch Manger named Mr. Wan Ahmad. He had treated me impolitely with below conversion:

Customer (myself) : Sir, can you please check my orders?
Wan : You just order right?! Can’t you just wait! (With frustration tone and moody face)
Customer (myself) : How’s long it will take as our company management staff are waiting for these lunch before go for Friday praying?
Wan : Could you please just wait? It will take around 20 minute! (Again with high tone)

After that, he grabbed the receipt and prepared the order reluctantly.
Lastly, he delivered the order to us without saying “Thank You” and apologies words.
We managed to get our food at12.50pm, about 1 hour after we stepped in the restaurant.
Is this so call “fast food restaurant”?

I puzzled.

Secondly, Is this the way KFC trained their staff.
Wan Ahmad is a branch manager.
I believe the staff under him might behave like him since he play the role model in the branch.

I spend my time feedback my negative experience this afternoon with the intention that KFC will improve your service.
Or I cannot see there will be any business development with this poor service.

Went to kfc drive thru, ordered bucket of original, with 4 bisquits and 2 sides, 8 piece. We weretold did not have enough originalwould we take 2 pieces of krispy. Agreedto that. As we pulled away, checked the bag to find no bisquits. Drove back through, now 3 cars ahead of us, waited to find out they only have 2 bisquits to offer us. Obviously they di not have the bisquits to begin with, and though they would get away with it. They offered us a side, we did not want another side so they gave us 2 pieces of chicken. The whole thing was very upsetting. The workers should have been honest to begin with and not try and cheat us and waste our time.

hi, ive been an avid fan of kfc for over 35 yearsan have enjoyed the food, my local outlet which is farnham road slough offer a very polite an helpful staff, an is clean, but yesterday, 22/10/09 i went into my local kfc an bought my normal family bargain bucket an fries an also a tub of colesaw, durin the meal i noticed a distinct odd flavour in the colesaw for which i put down to the ingrediants of the colesaw, after 20 mins or so i became ill an was vomiting, i am not allergic to any of the ingrediants, im sure it was not the chicken or the fries as my girlfriend an her 2 children were fine after eating thier meal an it was only me who had the colesaw, an that was my only full meal of the day after breakfast which was 2 toast an tea, ... thank you.

I visited this outlet for the first time in September 2008 when they refused to accept payment by debit card although a pos terminal was available. Tonight, more than a year later I experienced the same problem. The manager alleges they have a problem with the bank. How can it take 14 months and still such a simple problem is not sorted out?

I am very disgusted with the chicken at KFC in Primrose. Its most of the time oily and not even cooked well. The service is also pathetic. Most of the times you go there and want to order Milkshake they never have.

Saturday Evening...10:17pm (closing time 11pm) I proceeded to the first of three drive through windows to place my order. Waited for approx. 2 minutes - no response so i moved to the second window. I waited for 5 minutes before honking the horn, meanwhile two male workers have walked past the window. Finally the female attendant arrived at the window..."Could you drive to the third window"... I did so. When i arrived she explained that they have switched off all other registers other than the one on the front counter. I ordered to which she replied "That'll be ten dollars something" I questioned her methods...she then yelled to the girl at the front counter for the actual price...i paid. Then she retuened to inform me that they were out of Orange Juice. I requested to speak to the manager. I explained how poor the service is, was & had been in the past...their complete lack of work ethics...seems that people are far to lazy to do the job they're paid for & they just dont care. I asked for my money back & she obliged. This level of service is repeated regularly at KFC Kotara...the previous time they had no chicken & no burgers...would it not make sense to shut the doors?

went to the Blair, Nebraska store and the service was very poor this was at 6:15 p.m. on 10-16-09 the food that we wanted to order they did not have enough so we had to order something else and there was even a wait for that. There was a guest there that had waited 30 minutes for their food and asked for their money back and there was only three people on duty and I know from working fast food you do not do that on a Friday night . Also it was colder there than it was outside. Please do something about this or I may not go back again. Sincerely, Aleta Jantzi

We ordered a mega box for $42 which should contain chicken, nuggets, large colesaw, 2 large potatoe and gravy, and 3 large chips, on ordering the meal they advised us that they had no colesaw at or so we said we will have a potatoe and gravy instead then on recieving the meal we had 10 small potatoe and gravys and we asked where are the large potatoe and gravy they said they have none. If they had told us this a the start we would not have ate KFC, we were not happy with the service the chicken was old the nuggets were old, KFC should have advised us straight away as they did not have plain fillets for the burgers also the service and the quality of the KFC was not to standards, i would like something done as it was over $60 for the meal and the burgers and the drinks, if they have the add for something you want they should provide the meal in our case they did not.

My wife and i just had the worst experience ever sun 04/10/09 1930pm in the KFC Ebbw Vale wales UK after we drove through all the empty food boxes in the car park we went in side well the restaurant look liked there had been a football match played there.we went to the counter and ordered our food the young lady behind the counter ask us if we was eating in our restaurant .The right word should of been a pig style the place was only to describe as dreadful there was empty food boxes spilled drink every where we moved some rubbish and had a seat there was slippery floor warnings sings put on seats where the drinks was spilled it didn't look like any body had cleaned there for a few days .we had our food and needless to say we left most of it as the was no napkins or Knife OR forks available .I thought i better check out toilet there was Flem where some one had spat in the sink and and strong smell of urine there as well needless to say we wont be returning again.

This is my worst experience in home delivery ever. I have made an order which was supposed to be delivered in half an hour. The order took 75 minutes and when I was trying to call them to know the reason and to submit a complaint, they kept me on hold for 20 minutes.
It is absolutely my last time to use this service which is probably the worst customer service and home delivery in Dubai.

i went into your store on oct 1, 2009 hoping to get chicken wings for the 5th or more time in 4 months never can you ever get the order you want, the manager is as rude and unprofesional as a human can be. i orderd 6 chicken wings i was told by the cashier that she had to see did they had enough she returned to tell me they only had 8 and the manager may or may not let me purchased them she said it depend on her mood. needly to say i couldn, t.i ordered a 8 peice original i got legs and thighs only i told the cashier that i don, t eat thighs she the manager said it would cost me more per piece for wings or breast. 13.00 for that order is very sad another custome returned with his order they forget his biscuit the cashier treated this man like a criminal about a order they screwd up.the apperance of your workers needly so say is a turn off. i will and have warned all my family to not go there, they response was we were wating on you to figure that out.

NEVER AGAIN

Windhoek branch on two successive nights : No Wings, No Rolls for Burgers. Milkshake (advertised as new vanilla shake with real pods) was cup filled with ice cream. I asked and was told that that was the way it was made.

Walvisbaai branch. No Wings. Most rude service I had exdperienced at ANY franchise ANYWHERE in the world!

Visited the local KFC in Grovetown Georgia, and the worker, (by mistake) put the incorrect amount of Chicken with the order. I’m aware of that fact while I’m about to feed my family. I return to the KFC and ask to speak to the manager to lodge my complaint and the worker who prepared my order began to get angry and shouts out statements interrupting the conversation that the manager and I were having. The worker was so angry and disrespectful; the manager had to ask her to be quite. Needless to say she continued to talk and as I was leaving the establishment she brushed into me as if she wanted to start a fight. However she did say excuse me but I thought how unprofessional that is and how quickly a situation could become something more violent than necessary.
Even though I was reimbursed and given a sincere apology from the store manager I will never visit that establishment again and I will encourage all of my friends, co-workers and family members to do the same.
That work should be fired as soon as possible!

As we were drinking the soda we realized there were bugs/ants floating in the soda. When I went back to register to report the bugs, the employee said she already knew it before I said anything. She then called the manager and he also already knew and wanted to give me another drink. His answer was it was a new machine, and he will clean it that night. Why wasn't that soda machine put out of order if this was known. If I had the top on the soda I would not have known. I just wonder how many people drank the bugs.

Several times it happend that the chicken at Modimolle kfc smelled burnt. Other times, especially on sunday evenings, they don`t have chicken and then you have to wait several minites, even up to 20 min . Other times they forget to include the bun, when ordering a streetwise one. Several times I had to make a waisted trip to Modimolle kfc for nothing.

I visited this location today - the place is grossly messy and dirty.
I have filed complaints with KFC and the Board of Health.

My complaint is regarding an online survey - The only rule is lists is that "no purchase necessary".
I go to the site - the 1st question is "would you refer this location to a friend or family member" I answer NO!
Because I would not - as dirty and messy as it is - well, because I answer NO - it tells me I am not elligable
to enter the drawing! THAT is bad service alone! Never mind the crap-hole location!