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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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H
6:14 am EDT

KFC kfc without chicken???

I ordered snack plate take away. When I reached home there were no chicken inside the box. Only have bun, potato whips & coslow. Can u imagine what to eat? KFC but no chicken? I cannot accept the employee said she forgot to put in the chicken because that is their main menu. How can she forgot? She say sorry but her face don't shown she was regret. I cannot eat anymore even she gives me the chicken. I returned back the chicken but she didn't return my money back. How bad are their service. From home at Sg Way I drove back to Kelana Maya in traffic jem to inform that the girl forgot my chicken but she looks not regret with her attitude to the customer. For attention of KFC branch Kelana Maya manager, please take action to avoid this thing happen to another customer.

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10:13 pm EDT

KFC unfairness

Managers are related to each other (Mother and daughter) and cousins, hours being reduced for employees who are not related to current managers, false acusations on inocent employess, cameras are not currently working, employees have been seen countless times smoking marijuana in the back of building, too much going on at this restaurant that should not be happening, an employee was burned a few weeks ago and a report was not done nor did they have an emergency kit for this employee, things need. Money has been missing from safe and people are being accused for this, and so i ask why arent cameras in working condition?

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10:48 am EDT

KFC cleanliness & service

KFC aeon bm outlet is the most dirtiest one I have ever seen ..
chairs, tables, floor and even washing hand sink was so dirty that makes us feel uneasy to dine inn.the service part was annoying too in term of answering customer complaints.
situation took part when the rice served were not cooked well..made a complaint but the manager can just give an unacceptable reason.never expecte this from an outlet which situated in a big mall.there's no cleanliness concerns at all.shocked to see an A for the cleanliness.I think they don't deserve an A !
Kindly take action on this matter.thank you

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8:35 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

KFC - the staffs are very rude

My friends and I entered the kfc restaurant at perda city mall in bukit mertajam, penang. Actually I want to try the new promotion at the kfc but when I want to order, one of the male worker named yussof come and mop the floor behind us until the mop hit our shoes and legs. Then he say something is very bad and make us looks like very stupid in front the...

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A
1:22 pm EDT

KFC salary

My name is Ajith Kumar,
I am working in KFC Banglore as part timer.
Because of some problems in my home I am going to home immediately, that purpose my salary was put in hold.I am comeback to Banglore and go to store ask the manager he said salary is in processing. He said these type of words before two months, plis help to me and give me my salary as early as possible.I am in very bad situation.

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Update by Ajith401
May 14, 2015 1:28 pm EDT

Plis give my salary as earlyas possible.

Update by Ajith401
May 14, 2015 1:24 pm EDT

Plis give my salary as early as possible.

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LeaBroden
dc, US
May 14, 2015 2:19 pm EDT

Whats up Kev?

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LeaBroden
dc, US
May 14, 2015 2:18 pm EDT

I can guarantee I do not endorse or represent this disgusting chicken farm company that makes chickens so fat they can not stand and lie in their own feces.

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LeaBroden
dc, US
May 14, 2015 2:14 pm EDT

Yes I think you might be right

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LeaBroden
dc, US
May 14, 2015 1:53 pm EDT

Call the numbers

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LeaBroden
dc, US
May 14, 2015 1:26 pm EDT

KFC Is American Keep calling the phone Numbers provided for employees. Demand cooperation.

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M
1:19 pm EDT

KFC always out of stock

KFC Riverside Vanderbijlpark. Is a conveniently located Restaurant in n very good, very social neighbourhood.
This is the 4th time I went there and they dont have Ice-cream, they dont have straws, they dont have lids for the sparkling krushers so they were told by the manager not to sell krushers.
They cant fulfill the basics of a fast food restaurant.
Stock availibilty, poor management and incompotent staff is the problem.

MW Pretorius

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Ruth and Kevin
Orange, US
Apr 11, 2015 10:50 pm EDT

You must be a child to not realize that sometimes things run out.

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8:54 am EDT
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KFC accident from kfc

I am a KFC customer, I had an accident/ incident on Saturday the 21st March 2015 at KFC Rustenburg.

When i was driving through the " Drive through" the board came flying through my windscreen and smashed my car. they told me they are liable for damages but I had to look for quotations myself and when i asked about the curtsey car they told me thier insurance is going to deal with me.

I want to know if this is the way KFC deal with its customers because of thier poor maintenance or negligence.

the incident was so traumatic for me but the treatment i am getting is even 100 times worse.

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10:39 pm EDT
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KFC poor customer service / attitude

on 03/23/2015 at 5:30 pm I took my family to eat at the Casa Grande KFC on Florence Ave for the all you can eat dinner meal. On my first pass at the all you can eat buffet, I noticed four of the food trays on the line needed to be filled to include the salad. There was also several senior citizens eating at the time. I milled around the salad bar as did others and waited to see if more food would be brought out. Finally, I asked who I believed to be the manager, described as a medium to heavy set African American woman if she could put more salad out. Her reaction was interpreted as not really giving a damn, but said ok. I waited about 15 minutes and noticed they were slowly starting to fill some of the empty food trays except the salad. I like eating at KFC and really had no issues until today. I told my wife I would wait a little longer to see if the employees or manager would follow through with my request for more salad to be put out. Not an unreasonable request. Finally, another female employee placed more salad at the salad bar. I also saw they had substituted the apple pie with some cold, "hard as a brick" fake apple pie that I wouldn't even feed my dog. I was not the only person eating who commented on the absence and condition of this particular dish. I can only describe it as "deplorable" and unfit for human consumption! As I was leaving one of the employees described as a thin skinny Mexican American with a mustache and glasses said something on my way out the door. Not being sure of what this kid said, I went back in and asked him what he said and he said "Oh' I said have a nice day" while at the same time smiling like he thought something was funny. To me this was just poor customer service and a lousy punky attitude on the part of this KFC store's employees. I don't recommend putting this particular KFC restaurant on your "A" list of fast food places to eat in Casa Grande anytime soon!

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9:05 am EST
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KFC harassment and sexually harassed

I would like to file a harsement complaint along with a sexual harrsement complaint as i have to dates i was harrsed about my learning siaibility and people doing sexual gestures tords me that i did not like that had forced me to leave my place of employment.

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2:30 am EST

KFC disgusting service

Good day,

I've had the most disgusting service from KFC Green point, Cape town. First of all the cashier was anything but friendly and helpful. At one point she just disappeared to the back of the store and stayed there for a good 5 minutes before returning and asking me to repeat my order only to get it wrong in any case.

The following happened at this 24hour KFC:

• We were informed there are NO CRUNCH BURGERS
• We were informed that they NO SIDE BREAST PIECES OF CHICKEN (Only leg and thigh)
• We were informed that they have NO WINGS.

When the customer behind us suddenly complained about the NO WINGS situation did she suddenly change her story to "how many wings do you want".

Finally when our order came there was a few things missing, no season salt and tomato sauce. a cool drink missing and the two mini loafs I received had mold on it.

This is when I asked to see the manager.

With my first words to the manager, the service is very bad this morning, the entire queue behind me shouted in agreement "Very poor service". This was because they had been waiting so long in this queue as the cashier had no sense of urgency of helpfulness.

With regards to the wings the manager informed me that they don't serve wings at break fast time so I told her that i disagree with this as any KFC sells wings at any time. For a 24 hour KFC they are supposed to sell wings and crunch burgers at any time. I've been to a few KFC's where i was served all these things at breakfast time.

She exchanged my Chicken pieces with the correct ones I wanted and the molded mini loafs with ones that didn't have mold but still looked stale. When we finally got to the eating part the food was very disgusting and unappetizing.

The dunked wings looked like it soaked in the sauce for a few days and the mini loafs had a sour taste and you could see that it was starting to mould. We had to throw most of food away as it wasn't edible.

I feel it is immoral for a brand like KFC to provide such bad service.

I am going to be very honest and say that I would like some sort of compensation or a refund for all the food. I feel like this disgusting food wasn't worth the money we spent at this store and in this day in age i feel it is my right as a consumer to get my money's worth. This disgusting experience and food wasn't worth my money

I would like someone in a management position AT HEAD OFFICE to contact me about this and not the store manager as I already spoke to her. If I don't receive any contact I will escalate this further.

Kind Regards
Jonathan Goliath

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12:24 pm EST
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KFC bad service and no responsibly

Ticket ID ‪#‎QGZ‬-[protected]
Full Name David Lim Chong Siong Email [protected]@gmail.com

I order one set of Zinger Budger and add on Cheezy Potato Waffles. But what happen is when the deliver the item is not same with the item that I order, it come nuggets 2 pack with is 12 nuggets, but when I call them they say nothing and say we give u extral 4 pic nuggets. when I ask how bout my budger they say can put up a new order but I have to pay it. I pay RM20.70 and this service I get..I call from taman melawati and this is the number they call me up [protected].
Please take this action ASAP and I will put this issue in FB as well. Thanks

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marianiahmad
, MY
Apr 30, 2010 2:51 am EDT

Thanks to manager k.f.c kangar for give back my hand bag exspecially Adi if im not forgott cause give back the handbag to me...im drive from j.b for a meeting, have a lunch at kfc nearby bank muamalat, good service and never in j.b have a hand gasture like in kangar...thanks alot and thanks adi...

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mohd shah md hassan
, MY
May 03, 2014 10:49 am EDT
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Yes there is still trustworthy and honest alive

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chinagoshop2010
, CN
Apr 30, 2010 3:28 am EDT
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China Electronics Wholesale, China Wholesale Electronics, CheapCellPhones, MP3

players, MP4 players, Security Alarm, Car DVD

players, Audio, Videos, Jewelry, Watches, Camera Photos, Video Games, Laptop

Accessories,
http://www.chinagoshop.com/

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S
6:57 pm EST
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KFC customer services

I went to buy 8 pieces of original chicken. I said I just want only the legs. I know 8 pieces just for the legs is kinda a lot but they always charge extra for that, and it's not a big deal as long as I can get the legs. So I was asking in a polite way for the legs and they checked it with one lady to see if there're enough legs. That lady, I don't know who she is, probably the manager or whoever got more seniority I guess, she comes to talk to me as if she was annoyed to do it. Girl, calm down, I'm just asking, Lolz. Whatever, she told me she can mix it with the crispy if I want all are legs. I can understand that but I want the original so I asked if she can mixed it with some of the wings, like 5-6 legs and 2-3 wings cause it's 8 pieces in total. I actually don't really want wings but because i don't want the crispy one that's why I chose to mix legs with wings but she tried to split it half legs and half wings when I don't want wings to be half so I'm asking, again in a polite way, can you really not put legs as many as you can. But she, for some reason, in stead of focusing on what I mean, she was just trying to act cool in front of other employees as if she's the expert in dealing with the customers. She spoke in a serious rude manner that she will do half legs and half wings. So that's it, I didn't talk back to her but I asked the cashier if she understand what I mean cuz seriously I can't deal with that girl when she was so busy trying to act like a boss when she knows nothing. That manager girl, she just got so pissed of right away after I asked the cashier. And the cashier, she is nice and explained to me that there's only 4 legs left rite now so I understand her and decided to take 4 legs and wings as her wish. And what happened, the manager(I go by that name) she gave me a hard sound and claimed that she knew WHAT IT IS. So there she goes, keep complaining about how she understand what I want with the annoying sound and attitude, she threw the chickens so hard into the box. She tried to make it loud to show her cool and bang the chicken to other employee to give it to me. My God! I was so polite to her in the first place. It's not about the chicken any more, it's about her attitude. If she could just explain in a cool manner like the cashier, I would absolutely got no issue with it. Girl plz! I mean the manager, if you wanna act cool in front of your co-workers or your subordinates, make sure you know how to work. And from what I see from your position, you really need to learn your manner toward other people esp with your customer. Thank you.

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mustang e-o 11
Simi Valley, US
Feb 26, 2015 2:26 pm EST

I stopped off at KFC in Simi Valley, CA to order the eight piece meal and the young man taking orders was very nice but the chicken was old and dried out as well as being small pieces. The green beans were good and the cole slaw, but the chicken was bad. I will not go back there. What did you do to the taste? Tasteless!

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E
2:00 am EST
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KFC arrogant staff

Today bought Colonel chicken rice and mash potato big size and chicken nuget in kfc bentong, then I asked for small container to the staff and that time who serving me is like a manager or supervisor (different uniform) because I want to give my 7 months baby mash potato and mix it with the milk that I bought. Baby eat so little right, cannot be can finished the whole big size mash potato so I tought gonna use small container to feed her... But that guy(cannot remember his name) with the arogant face said "cannot give the container la, if small cup we can give" what? Costumer who spent almost 30 ringgit in your shop but small request cannot give? What kind a service is that? So ridiculous he cannot give the small continer but can give the small cup.. He so lucky that time I'm in hurry and don't want to argue with morron people like him. So Kfc bentong, I think you should train your staff attitude, anywhere in the world costumer is a king.. ( I don't request for big favor anyway) And the attitude like that guy in your restaurant will only going to give you bad credit in the future, for sure!

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3:35 pm EST
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KFC work environment

I am here to expose behind the scene news about the KFC work place.

I have worked at KFC for some time, and was recently fired for an unorthodox reason: not calling off before a certain time.
They've never done this to other employees. Only me. I have worked there loyally and hard. When I was calling off I was literally puking into the toilet, but apparently that wasn't a good enough excuse. Who was someone who is vomiting working around customers food? They do, apparently.

I have seen managers and employees alike do things there.
*I have witnessed employees and managers alike serve chicken that has been dropped on floors.
*Food way over expiration date has been served
*All employees present have handled food with their hands before serving
*Floors, tables, chicken racks, hot bar(where sides are kept), freezers, dishes, and soda fountains are not cleaned
*Where the coleslaw is kept is a giant pile of black mold that no one has bothered to clean
*The soda tops which release the soda are supposed to be cleaned twice a week. They aren't and black mold is grown which ends up in drinks THAT ARE SERVED

Must I go on? Fast food restaurants are vile places, and no one has regards to what they are serving.

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1:07 am EST
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KFC service

Three times I put in my orde request. The girl on the drive through repeated it back incorrectly. I repeated the order correctly. At the pick up window i reaffirmed my order. I was assured that it was correct. When I got home I discovered that the order was in fact the misquoted one. I rang up to complain, they hung up, not once but three times. Draw your own conclusions, but obviously they don't care.

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bar-c79
, IN
Dec 27, 2009 8:07 am EST

fake or real

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7:18 am EST
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KFC refuse the delivery order

I had a big complain from Jubail branch; yesterday I ordered through the call center an order for my kids as I was not on home; this was not the first time; however after I place my Jubail branch called me and told me they are not going to deliver my order to home as the house is far and they asked me to meet them in other place 800m from my house; I explained to them this is not the first time and they provided me before in the same address but the result was no.

I made a complain for the main office in Riyadh but after a while they called me and said that it is far and they are not going to provide me the order to my house; for that I was forced to order the food from Pizza Hut.

This was very disappointed to me as KFC all over the world has there good reputation for the customer service and I did not had any problem with them any place or country I ever visit and this was the best place for food I choose if I am out of home.

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7:31 am EDT
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KFC staff kfc

pada 27.10.2014 jam 10.45 pagi saya masuk ke kfc.saya di layan mesra oleh cashier yang bertugas.saya memesan set nasi, cheezy zinger mshd potato dan sebagainya.semasa cashier meminta set nasi, makcik yang duduk di bahagian blkng berkata "nasi lambat lagi, esok pagi bru siap".saya berasa terkejut dgn jwpn dr makcik tersebt.stahu saya, apabila kdai dah buka, mesti prdk dah sedia ada.nama pn fast food rstrnt..satu lagi yg sya tak puas hati, ada ke patut cheezy znger potato tu di letak dlm bekas coleslaw plstik, sblm ni sya bli kt kfc lain sya dpt bekas mgkuk yg septtnya..saya tgk pakaian makcik tu pn selekeh dan tidak kemas.sluar di lipat smpai ke paras lutut mcm org nk pg sawah padi.mcm ni staf kfc kuala lipis.saya harap pihak kfc dapat mgambil tindakn sewjrnya supya tidak brlaku lg.

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12:13 pm EDT
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KFC overcharged, service terrible, received short order

i placed an order via drive thru, the order was for a streetwise 2 and 2 snack burgers, i then realised it should of been 1 snack burger and asked the lady to change it, she then told me she had already placed it and could not change it, i then asked her to give me a small chips, mash n gravy with a regular milkshake which she added to my order. Once i was given my receipt i parked in line to collect my order where i then noticed she had charged me R37.80 for the snack burger . i brought it to her attention and was said it would be sorted out when im collecting my order which was done. However when i reached home i didnt have the milkshake and it was even more frustrating to see the chicken. i have taken out pictures of it to hold it as proof if i were to need it in future reference. I immediately called the landline and offcourse no answer so i then called customer care and up to now im still waiting for assistance. my point is that a person of better knowledge should be posted at that point, i was fortunate to correct her from charging me double for the snack burgers however lost out on my milkshake. How do we claim our stuff back? not all of us are fortunate to go back and forth collecting missed items. i think this matter should severley be dealt with. Thank you for your patience and i look forward to be getting some feed back from you guys.

thank you

Ashley Hooplall ([protected])
[protected]@scanstorage.co.za

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12:20 pm EDT
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KFC food was cold and really dried out

On Friday September 12 sometime between 4pm & 6 pm I stopped off at the KFC beside the 5 corners and placed and extremely big order for dinner since I had my entire family and my in laws and my parents come from Portugal for a week so I thought I would introduce them to KFC.When I walked in and ordered my food the employees were extremely friendly and very nice.When I got home and dished out the food we were al extremely disappointed to eating dried out chicken and very hard and cold fries.i was upset because I spent slot of money snd when I called to complain I was put on hold and nobody came back to the phone and I waited almost 20 mins till I decided to hang up and go purchase three boxes of pizza.Im so unhappy and pissed off that I spent so much money and nobody could eat it.

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10:08 am EDT
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KFC rude manager

TO John Bush; this is not the first time that I have had a problem with this manager earlier this week during lunch hours Jerry became very rude to me and when I got to the window I asked him for the store number. I came back last night and he was still in a funky mood earlier this week I refused to pay for my food because of his nasty attuide if he doesn't like his job maybe he needs a new line of wk Because, I am a customer and I deserve the up most respect when I visit K F C

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MkStItCh
West Seneca, US
Jul 24, 2014 4:43 pm EDT

I will just agree with red... Well said

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.