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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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Newest KFC reviews & complaints

ComplaintsBoard
R
7:30 pm EDT
Resolved
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KFC babd service

we go to kfc at least twice a week and they get our order mess up and there sevice is not good after they wait on a customer they will cuss and make fun of them this is not appericate for a busy i get so upset when they are cussing and being mean to people and they mess up the orders something needs to be done to them.

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Tracy
Calhoun, US
Jun 14, 2009 12:51 pm EDT

No one's stalking you except yourself.

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Tracy
Calhoun, US
Jun 12, 2009 1:29 pm EDT

Same goes for you little Jason, Get a productive job cleaning septic tanks. The smell might do your brain some good. You troll. You and your locations and your stupid letters. You can't leave the institution, you know that!

I read one of your so called letters and you can't form a single thought in one paragraph. They sound just as mentally ill as you are.

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Tracy
Calhoun, US
Jun 12, 2009 1:26 pm EDT

Typical "brilliant" response to an complaintent. If all you do ipunchbabies is come here to belittle people... you're not busy enough in real life. Get a productive job. Clean toilets.

binder
binder
, US
May 20, 2009 2:31 am EDT

I really don't understand why you CONTINUE to go at all if your complaint is actually true. Do they make fun of all the customers, or just you?

ComplaintsBoard
M
6:30 pm EDT
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KFC coupon scam

I tried to use the free grilled chicken meal coupon and was told by Mike, the manager, that they would not honor it because people were stealing by printing multiple coupons. I thought that is why they are bar-coded and numbered and you're only allowed to print once. He was rude about it and at first refused to even tell me if the store was indeed a K-Mac Franchise as most of them around here are. He pretended he didn't know what K-Mac was saying I don't know what that means. He finally did admit it was a K-Mac store. This silly game came across as very rude and the poorest of customer service--I'm wondering if they have any standards at all in that regard. I stopped frequenting KFC over a year ago because of the old tasting food, lack of food and supplies (out of side dishes, out of to go containers) as well as poor service that takes forever and a day. I won't be going back to this location EVER, that is for sure.

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3:01 pm EDT
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KFC stooling money

i brought 15 pcs of chicken original recipe from kfc faheel and the girl she didnt punch the order in system she put the money in side of her brest i want to take to her maneger but i feel shy becous she is a girl..

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Kfc lover
, KW
Sep 17, 2013 1:26 am EDT

Dear Kfc,
Yesterday [protected]) I ordered 2 bucket (economy)kfc at 7.30pm and they delivered the food after 1.30hrs. I paid the money(kfc 11.900 + delivery charges 0.450 + tip for delivery man). After I check the bag they didn't send paper plates and cups. At the same time I call the delivery man he say Ana ma arref (I dont know) Then I called kfc on 1888666 they told me we will send now. But they didn't send any paper plates and cup. after half an hour again I called them . they told me five minutes. nothing happends. In between I called many times there outlet. But no use. Almost 5 persons who are attending person I explain the story. My guests are waiting (children party). I spend more money for mobile calls. Almost 1.500 KD.
At last I shouted to kfc people via phone they send paper plates and cups 11.00pm. (KFC dajeej site oreder no.66 and print receipt date and time [protected].33.47). I heard in Jaleeb area kfc outlet people not send paper plates and chicken pieces (less) in proper way. Pls check this matter KFC management in Kuwait.

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majid siddique
, KW
Jun 30, 2012 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Respectd sir i had ordered 1 party spicy which is 7.500 kd/- and the person who rcvd an order he said 10 pcs of prowns will be delivery free we agree for delivery. But unfortunataly your people forget to sent 10 pcs of prowns. Then i had called manager mr: ahmed his mobile no is [protected] he said no problem next day you call me at 12:00 pm i will deliver you your pending order, when next day i called more then 10 times he didn't answer the phone delivery driver number [protected]. I need a solution of all these things happing in like this food company. my name is majid [protected] and my friend name is mohammad [protected]. {orderd on 26-06-2012 }.Please take any such action and pls give me a call...Majid

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anuruddha
, KW
Apr 26, 2012 9:23 pm EDT

i gave my first order to kfc 26.04.2012 9.30pm and i got my food 10.30pm.but salad, fries.chicken mixed together because deliver not properly delivered to me. same time i complain to hot line and SalMIYA branch. They sad u Willl get new food within 30minutes.But until 11pm i did not get anything so i call to start hot line and Salmiya branch both are give same answer ( more than 7 times within 5minutes ) until 27.o4.2012 00.30am. finally i told to them now already 00.50 please return my money. because that was not time to eat kfc. i spend more than 5kd to call from my mob. even they not deliver to my order until 27.04.2012, all food in side the fridge until Sunday then i Will bring and show to head office how they deliver kfc for customer. please teach to branch mangers how to speak with customer.
thanks

J.A.P ANURUDDHA
[protected]
[protected]

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Tom9999999
, KW
Mar 24, 2012 3:14 am EDT

First of foremost to tell u the truth KFC is not the original chicken from USA... Here in kuwait chicken is made my Egyptians cos the owner of frenchise here in Kuwait Kharafi has the mafia's of Egypt.if you go to any Kharafi business u will find all Egyptian mafia's speaking "biz biz waz u wanz ser" there is one c

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pramod.paleri
, KW
Jun 16, 2011 10:33 pm EDT
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We hope kfc is the best in Kuwait .we already purchased 3 packets party meal with spc on 16-06-2011 in Galeeb al shuyoukh 2745 at 10:38 pm for party purpose but we cannot got any buns, spoons, glass and delivery plates. we cannot eat chicken because it contain so much salt. I purchased from Yahiya Mohamed (cashier)we complaint through Lan phone but they did not co-operate with me.We hope any better disciplinary action from your staff

Thanking you
Aneesh Paul
[protected](mob)

ComplaintsBoard
K
9:49 pm EDT
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KFC bad service

This store opened about a year ago. Every time i have been there, my order is always wrong. I have called and complained, but nothing is ever done. They used to send free meal coupons, but now they will not answer the phone. I guess they get so many complaints that the manager will not answer the phone. The manager may not even be there because every time i have been there the employees are standing around or out in the lobby with friends or there friends come in and they let them in the back. I love kfc/ljs but i will go to another store before i return to the stoe in soddy-daisy!

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rose campbell
Freeport, US
May 10, 2009 7:17 pm EDT

store # k055007
i feel like this was the worst fish i have ever had at ljs. i think it had been cooked and left then thru back in to fry more to heat it up. it was tuff and i couldn't even cut it apart with the fork. it will be along time before i eat there again and i went there at least once a week.

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sara-mm
, AE
Jul 20, 2009 7:01 pm EDT

KFC = junky food

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sara-mm
, AE
Jul 20, 2009 7:01 pm EDT

KFC oaisis center of Dubai, it has junky food!

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longku
, MY
Jun 06, 2009 9:58 am EDT

Kuching premier 101

refer to date 04.06.2009 Thursday night 10.10pm im going to KFC Kuching Premier 101, think to having our supper at there, when i reach there still during working hour, but the staff really unpolite to serve us said that they are closing soon, because of not enough staff... im very regrated with their services, hope they can appologize and take their responsibility !

ComplaintsBoard
M
3:15 pm EDT
Resolved
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KFC oprah coupons, attitude, customer service

I visited three different Kentucky Fried Chicken in Alabama (May 6, 2009, Eufaula, Alabama; May 7, Oneonta, Alabama; and May 12, Troy, Alabama) and "tried to use the Oprah Coupon. Eufaula KFC took the coupon, but had a special line for "oprah coupons", there was a 50 minute wait, the only sides tme manager gave with the coupons was mashed potatoes and green beans (no other option unless you paid), plus the place was smoke (from grease), and very dirty. Second visit in Oneonta, Alabama - the manager said they were not taking coupons, but had a form to fill out for a rain check (the manager said they did not have enough chicken for the coupons -- I was one of 5 customers in the store and they had tons of chicken cooked and sitting there). Third visit was May 12 in Troy Alabama. The manager there said they were not taking coupons because they did not have enough good, but they sure as hell had plenty to sell! I will never visit a KFC again -- This whole coupon thing was a SCAM, the employees are rude, the KFC restrauants are not clean.

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MichFish
, JP
Jun 25, 2009 10:07 pm EDT

I just checked and there is a link through Oprah's website that will take you directly to KFC's customer service page and you can submit your complaint specifically regarding the Oprah coupons.

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Allen lopez
Fort Worth , US
May 26, 2009 12:59 pm EDT

Now days I dont TRUST want they put in your FOOD especially foreign people mainly hispanic s they dont like hispanic people from here but there is people from here that do the same thing I think twice before I put food in my mouth i go to buffet more than I do fast food

ComplaintsBoard
D
5:47 pm EDT
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KFC poor service

Went to drive through, one car in front, had to wait ten minutes despite my vocal complaint whilst server was busy chating up the girl in the car in front, to add insult to injury when I returned home my fillet burger was not based on the standard burger but a single tiny chicken strip.

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doyle groat
,
Jun 06, 2008 7:41 pm EDT

I'm a local resident and have been going to this restaurant for the past eight years. During that period of time the orders are almost always wrong. Never should you leave the restaurant without counting every item in your order. I have seen every thing done wrong that could be done wrong it seems up to and including having no chicken on Sunday morning! If the owners of this restaurant would take the time to take a poll of the local residents they would find that this is probably the worst service of any restaurant of any type in the Whole Tulsa area. I think that the only reason that they are able to stay in business is that they are the only one for miles around. Avoid this place at all costs. If not you will be sorry also. Ask anyone in the Catoosa area that has been there.

Valerie
Valerie
, US
Jul 04, 2008 1:58 am EDT

Its funny how people think Tonight, I stopped and picked up my very last KFC 20 pc bucket meal with additional fries, gravy, salads and Pepsi from the Kingsdale Avenue KFC in Blossom Park, Ottawa, Canada. After waiting over 18 minutes for the 'cook' to make more chicken, I then had the unfortunate honour of watching 'Jeremy' the 'cook' put the cooked chicken on a tray and drop one of the pieces on the floor. Sorry but I don't even work with a '2 second rule' in my own home. He picked it up, I thought he was throwing it out but nope. It was put right on the tray along with all the other pieces. He looked over at me a few times and when I questioned him about this practice he just smirked and started singing. He then took the tray over to the counter ready to be put into MY bucket. At no time did he make any attempt to remove the chicken and for all I know he might have done a few other 'dandy' things to it while he was out of my sight.

I mentioned what had happened to the woman whom I take it was the night supervisor and she went out to speak with Jeremy, who was now outside having a cigarette. He claimed to have set that piece elsewhere, not combining it with the other pieces.

When she returned to tell me that dear 'Jeremy' insisted he'd not placed that piece with the rest. When another staff member wanted to know what the problem was, the woman began telling her that 'allegedly' this and that had happened. I informed her there was no 'alleged' about the situation. She stated that nothing like that had ever happened on 'her watch' before. Apparently they have a 'red' bin that all dropped food is to go into so she can 'count' it at the end of the night. Well that's perfect but still leaves a dropped piece in MY bucket...or perhaps even in the guy behind me whose box of 10 pieces was ready to go at the same time. She didn't know what to do about this situation. I spent over $60 on this meal to feed a larger group and as it was already after 9pm I certainly had little time to go and stand somewhere else and order something new.

I was nauseated by this time and just grabbed the 'garbage' and informed the woman I'd be ensuring 'Jeremy' lost his job and would be speaking to someone a little higher than her or her Manager. I did apologize to her though and told her I normally don't come off so outspoken but I'm sorry, my food is crawling with what right now. Ewwww.

Of course I should have demanded my money back and I should also have asked the counter people to 'please have a piece, I'll watch!'. Unfortunately, I think after the fact when I'm irritated so here I am complaining on a site while I'm only becoming more irritated by reiterating the story :) One small consolation, a gentleman listening to my complaint tapped me on the arm, apologized to me and said he was going elsewhere if this was how they managed their establishment, and he left.

My son used to work at this store a few years ago and he told me that employees would never eat anything that fell on those floors because they were 'disgusting'.

Regardless of whether that horrid little piece is in our bucket or the other guy's, tomorrow I have a date...to get Mr. Jeremy fired. When I left he was still outside laughing about my 'attitude' with some other fellow. Hopefully he has enjoyed himself this evening because perhaps it won't be quite as amusing tomorrow. But then, I'll never know if he got canned because I won't be buying even a can of Pepsi from any KFC store again. Something tells me that he'll still be there chucking food around tomorrow night though.

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ELAN
, MY
Apr 07, 2009 9:09 am EDT

Today i went to KFC IOI Mall, Kulai, Johor at 7.50pm and i've ordered dinner plate, chicky meal c, fun fries and cheezy wedges (total amount RM 24.45). I had paid and take the foods from counter and eat but the cheezy wedges were missed, than i went to counter and ask for receipt and cheezy wedges. Then the cashier ask the back up boy to prepare the cheezy wedges. After 20minutes still yet to get the cheezy wedges and i went stand infront counter and they just ignore me, i wait for a while and i fed up just work out from there.

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soopasal
, ZA
Sep 18, 2009 8:40 am EDT

Just popped into the KFC - Ferndale, only to find a 20 minutes queue at the drive through which is a good sign generally. However I inched forward and finally reached the order counter only to be told that they could not take debit card payments. I was incensed, not being able to purchase lunch was irritating enough after having waited so long. But really incensed me was that it all could have avoided had they simply pasted a sign up letting their customers know BEFORE WE IDLED FOR 20 MINUTES in the queue.

Finger sticking service - for sure!

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Reed Cappaert
Weatland, US
Apr 17, 2011 10:16 pm EDT

I went into KFC and got a $ 12.bucket of chicken ( That is what I got for a 20 piece a few years ago) with biscuits and coleslaw. Walked out the door and looked in the Bag no napkins! go back in and no napkin dispenser, so I ask. Down the road I pulled over to eat and no utensils ! What do you teach these Kids ? to be dumb ? My cell phone is [protected] for communication with me only! They didn't have Extra Crispy, then they did, But know I have a hard time going out for something to eat, & this makes it even harder. It makes for a bad experience ! Reed

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boyz
Chalmette, US
Jun 20, 2012 11:54 am EDT

MY Names is Kris L. Dean
I went to Kfc in chalmette, la that was a nasty kfc it need to be close down I'm going to send the broad of help in that kfc the person name bryant have nasty ways he do not need to be working at this kfc and the store manager is the same way the people i saw this for my self i don't want my money back i just wish it can close down

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Nizam Mohd
, MY
Dec 18, 2011 4:52 pm EST
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18 December 2011(11.30 PM) i went to KFC Tmn Sutera beside Jln Skudai Johor Bahru, my wife ordered dinner plate, she want to exchange drink frm coke to milk milo, becoz she dont like gas drink but manager incharge say cannot bcoz customer only can choose follow by original KFC menu, plz take note she haven take the drink b4 ask for exchange.My question why another restrn fast food can exchange ?i know KFC is very familiar fast food why still higher manager not professional..thnks

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Pilly
, ZA
Dec 07, 2010 11:20 am EST
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hi there, my name is Pilly. on sunday we went to kfc in jhb we were served by a lady called Melba and the supervisor is Mashudu. We were willing to purchase the bucket and she spoke to my friend who didnt understand the difference between a variety bucket and a normal bucket so she was told that she cannot change that for a normal bucket she must take what she is given by Melba i went to speak to Melba as i was sitting upstairs and she told me the same thing i asked to speak to the manager whom i was told he was not at work that the first point of showing how poor their service is: secondly i spoke to the supervision who was driven by Melba the cashier that she will not change the meal to anything we must just get lost the supervision kept on coming back to us up to a point Melba decided to throw food (variety bucket) infront of us telling us that she knows her right she is not scared of us and we got carried away with this kind of service we asked for the head office number which were told that we will get the 12 picies of chicken and that is all they can offer us we had no choice but to take what we can get as they didnt even want to give us our money back. my question was to them: what are you going to do with the variety bucket because we will not take it? are you going to take it home and feed your kids with someone else's money? the answer was:NO YOU DIDNT PAY USING MONEY YOU USED YOUR CARD, , , where does the moeny comes from? no we dont know"KFC YOU NEED WELL TRAINED CASHIERS NOT PEOPLE WHO ARE NOT TRAINED AS YOU KEEP ON LOSING UR CUSTOMERS AND YOU WILL KEEP ON GETTING COMPLAINTS LIKE THIS. first of all" The supervisor was listening to the cashier he knew nothing. second of all why dont you have the manager in charge in your KFC's everyday? thirdly" i think if Melba had a good attitude we should have tolrated her attitude buit since she had a very poor customer service and couldnt do anything except shouting at customers you wouldnt have faced such occurances. I am really disappointed with the she acted infront of customers that shows me that you just dont train anyone you just employ these people that is the only reason they can treat your customers like this

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joe
,
Jun 06, 2008 8:12 pm EDT

Don't patronize there. Who has the gun to your head making you eat that?

ComplaintsBoard
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12:40 pm EDT
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KFC 2 pc free mael coupon

my sister and i obtained the free meal coupons that was on line from kfc we went 2 use them on may 6, 2009 they told us they was not accepting the ones that ended with the 1234 and we need 2 print the differnt ones out 2 day so again we did as we was told so 2 day we went back for lunch 2 use the coupons and they r no longer participating in the meal deal mind u its only been 24 hours and we have got the runaround from them the the coupon dont expire until may 19 our coupons should have been taken because we was taken through channels .

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bap30
Bonnieville, US
Jun 16, 2009 7:15 pm EDT

I turned in 4 rain checks for the chicken meal because I have 3 kids. When my rain check coupon came today it was only one. When I called to find out why I was told because it is 1 rain check per envelope. I was also told that 1 was all I was getting even though I turned in 4 which was how many you were allowed to turn in. In my opinion if you do not want to honor a special do not run one.

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annoyed
, US
May 18, 2009 1:19 pm EDT

If you were forced to get a raincheck file a complaint with your state's consumer affairs department. I don't believe it's legal to force people to acccept a raincheck for something that is in stock - false advertising.

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Misbehave
, US
May 11, 2009 1:48 pm EDT

I printed out 4 KFC free meal coupons and went to cash in 1 at the KFC in Orange Park FL. I was told that due to the huge demand they would'nt be able to honor the free coupon at this time. There were 2 cars in the parking lot and an entire tray of grilled chicken in the clear case behind the person telling me they didnt have enough chicken! I asked what if I wanted to buy some grilled chicken and she said then I could have some. I was told that I have to fill out a form, giving my name and address and attach my coupon to the back and another coupon would be mailed to me at a later time. Wow so KFC is going to try and recoupe some of its losses be selling millions of names to ad companys! I filled out the form but made up a fake name with my address just to see how much junk mail I will get with the bogus name and for every piece I'm going to sue KFC.

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free mael oops!
Athens, US
May 10, 2009 9:45 am EDT

KFC came on Oprah friday web cam and stated he was sorry for any problems that accrued by the free meal coupons and that one can go to any KFC or KFC.com for the rain check info and plus u will get a free drink with your meal that way the restaurants won't get overwhelmed at one time but they are going to honor thier coupons. And I am the one that started this mael oops meal complaint it was just easy mistake if u had took the time to read my complaint u would have noticed how mael oops is spelled I am a LPN and I cook at home and I'm not running around looking for freebies. But thank each of u for your suggestions and comments negative/positive ones THE PROBLEM HAS BEEN SOLVED!

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cheesusrice
, US
May 10, 2009 3:18 am EDT

hahaha here it is

http://www.youtube.com/watch?v=su0U37w2tws

OPRAHS ON!

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cheesusrice
, US
May 10, 2009 3:17 am EDT

remember that video of that KFC in new york where the news crew filmed all those rats running around the store in the middle of the night. LOL!

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Mustang guy
Suisun City, US
May 10, 2009 2:25 am EDT

If you are really upset about the KFC coupon give away and their subsequent actions of not providing the free meals, contact your Attorney General and make a complaint.

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boycott
Ft. Washington, US
May 07, 2009 11:28 pm EDT

Everyone who has been scamed by KFC on the free meal should boycott KFC. It has nothing to do with getting a job or cooking at home. It's the principle of the matter. KFC shouldn't offer anything that they're not willing to comply with. The overwhelming response is no reason to not do what you advertised to do! I have a job, making good $$$$$$ and cook at home but I expect the industry to do as it advertised. KFC is not my first choice nor my only choice.

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KFC_LIES
, US
May 07, 2009 10:11 pm EDT

As far as complaining goes, I did not bother to make a call. I simply choose not to do business with them, or any other YUM food outlet. That plus talking to everyone you can and let them know what happened. If they dont like long lines maybe they would prefer empty restaurants.

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not having it
Douglas, US
May 07, 2009 2:17 pm EDT

This problem is existing in the Douglas, Ga area as well. I tried to use the coupons at the KFC in Douglas and they were not accepting them today(May 7, 2009). I called the manager, Joe, and she said that they weren't accepting them today because they accepted them yesterday. She said that she doesn't know if they will accept them any more after today. This is a scam if they're not honoring their own free 2 piece coupon that is printed out on the KFC site that is valid from 5/5/09 thru 5/15/09. The coupon stipulates that you can't use them on Mother's Day (5/10/09) only. What is the complaint telephone numer to KFC headquarters? This is happening in every city. We, as a people, should complain.

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5:08 pm EDT
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KFC order wrong

I've lived here 3 years and every single time I've been to this KFC (drive-thru) they've given me something other than what I ordered. At first I thought it was a coincidence, but now I think it is to save themselves money. I usually order corn on the cob as a side and instead they give me mashed potatoes with gravy. Three times I've tried to order the original recipe chicken strips - every single time they've given me crispy strips instead. I always complain and finally get what I ordered - but why should I have to make a scene? Instead I just eat elsewhere - but that annoys me because I like KFC food - but it isn't worth the hassle of dealing with a fight to get what I ordered. Their food is overpriced comparatively anyway - add poor service on top of that - I'm surprised they are still in business.

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ndufiashfpayigsdsd
Yelm, US
Sep 04, 2009 4:55 am EDT

ha that's actually pretty funny to me too. maybe it's because i work there and i'm usually working the drive through as the order taker and cashier. we try our best there and especially when there are rushes which are nonstop on friday's and saturday's, and usually between lunch time and dinner time on any other days, everything gets a little messy and confusing for us because some people don't like to communicate. In the drive-through we usually don't have time to check the bags after people have said, "this this and this" is messed up because over half of the time when we do look, we find out that they are lying. in rushes we decide to just give the people what they want. and for you to take advantage of that, that's pretty rude. i do understand if you're order is wrong but at the same time i don't unstand how that could happen everytime unless you have confusing orders or are not looking hard enough. well i hope next time we get it right i guess. sorry about that.

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zookeeper13
Yelm, US
Jul 31, 2009 5:01 am EDT

I'm sorry, but your complaint had me laughing out loud. It's not because I'm laughing at you, it's because we have the same trouble with all of our local Taco Bells, and lo and behold, KFC and Taco Bell are one and the same restaurant in our little town of Yelm, Washington!

I do not eat KFC, but we love Taco Bell. However, every, every, EVERY time we order, the order is wrong! Dude, I mean every damned time. It's become a source of humor for us. I always tell my husband, "Remember that movie Waiting? And you and I were both waiters? Don't get snitty when you drive around to complain. These people are making our food."

So, we drive around back through the Drive-Thru now, because park in the parking lot and check our order, every time, and we always politely say, "We got this, but we ordered this." And, sure enough, the worker will apologize and give up what we ordered. We say "Thank you." Then we drive home with at least one third more than we originally ordered for no extra cost.

The good part of this entire affair is that because we've already touched our food and opened it, Taco Bell cannot take it back. We get free food all the time because of the mishap. I think Taco Bell does this routinely because all the food looks alike, it all has the same ingredients, and the kids working are so busy that they sometimes do not check as well as they could.

Always check your order as soon as you pull out (and we live 15 miles outside of town, so to drive home and then check is no good), and be polite when you point out the problem. Use the Drive-Thru, you'll have a better chance of taking the extra food home. I know it may seem like a pain, but hey. Free food.

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10:52 pm EDT
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KFC poor quality of food

I purchased 2 orders of Fish and Chips. Take Out
The fish was so over cooked that it was almost in edible. The batter was so hard that you needed a knife and fork to even attempt to cut it. I must say, as an English man, it was easily the worst example I have ever tasted (or tried to bite through). I have eaten fish and chips around the world on my international business travels. I appreciate I will not get fish and chips like I am used to in the UK, but how anyone could ruin a piece of fish as I had tonight I cannot imagine. Whether the fish had been cooked and recooked again from earlier in the day I do not know but that is what it seemed like it was so hard. Someone from KFC/LJS needs to do a quality control check on this restaurant for their business reputation.
Please feel free to contact me for any further information at [protected]. Thank you Peter E. Payne

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hungrymama
Aurora, US
Apr 30, 2009 11:11 pm EDT

Poor customer service, slow slow slow, food quality not good at the Southlands location.

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Dr. Strange
Austin, US
Apr 24, 2009 12:31 am EDT

Huh, I can't believe that a fast food restaurant would have poor quality seafood. Next you're gonna tell me that the Filet Mignot at McDonald's is subpar.

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3:35 pm EDT
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KFC worst ever service can imagine

KFC fast food with long experience, huge profit(which is taken from ordinery customers who are ready to pay high price just because of the name) but using very rude, not skilled staff that even not heard anything about Customer Care.
We couldn't beleive that all of the staff we talked at Marbel Arch branch of KFC in London today (14/04/2009) were very impolite and unprofesional especialy the guy whoes name was "Ansari".
N0body care or do not want to answer.
We couldn't get the complain procedure even through the KFC web site.
They push the customers and don't give time to choose for what we are paying for.
I cant not find a word to discribe their Rudness, but what I Know is If A Company's system allows their direct staff who are handling food to customer allow themselves to do what they like it means that that organisation have a lot of problems, notonly their staff butalso in all the service they provied.
We were very sorry that spend our time in KFC and will not Use it again.
I know KFC management will not care too but these simple golden basic requirment shouldn't be ignored at all.

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KFC dishonestey

It dicusses me that certain people get jobs in food companys with no customer service experience. Ive worked for this franchise before and to my knowledge ive experienced fraud in the past were people were left in charge to run the place when they new fulley well they were thieving money from til and dropping food on floor smoking weed also during shifts when managers were gone home and serving food couldnt get rid due to rascism makes me sick.this was at 2001 guiseley leeds but then got rid when investigation carried out.

So when i left i appear to go now again to different kfc in bradford which was the fairley new place ingleby road were last night 8.39 i kept receipt i appear to order zigge burger and twiser i gave young lad £20.00 note he gave me food then gave me £3.00 change knowing i come regulary i said i gave you £20.00 he said no you gave me £10.00 so i was very hyrated at the time until one older employer at the side of him said no she gave you twentey pound well i was annoyed as i went i said il report you they were al laughing also he was with smurk on his face i drove back round and said il take it further

but not to mention when i got home i looked on the receipt and guess what it had another name on there under cashier using someones id wasnt that clever so now im gonna forward this as a fraud i dont like things like this and as im mixed race i wont be called racist thats for shaw.

So i go

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dani2304
sandy, US
Nov 16, 2012 12:13 pm EST

I work at store 528 and my manager will not give me enough hours to live on I go to college and I don't have time to work two jobs. I asked her for more hours and all she said is we are going to be slow but she gives other employees lots of hours and I don't feel its right hat I work two days next week and some of the other kids that go to school she gives hem 30 or more hours. I need to work I love to work and I want to work lots of hours not 2 days a week. I switch from morning school to.night school so I could work days cause that was the position that was open and she says we are going to be slow but she hires a new employee. This is not right! I would like to be transfer to another store close to 9400s and 700 east. Cause I do not have a vehicle I walk to work and ride the tracks to school. I would like to keep my complaint confidential please but if someone would help me

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6:39 pm EDT
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KFC can't get my order right

I went as I always do, to KFC to purchase my family a 10 peice bucket of chicken for our Saturday family night treat. First of all, when I ordered, the man kept suggesting I buy items I did not want.Finaaly I cut him off and specified I wanted 10 peices of chicken and some hot sauce. I pulled up to the window, thanked the man, paid for my order and went home.Upon my arrival I went to pass out the chicken when much to my dismay I discovered there were only 7 peices of chicken no hot sauce. Now I realize that accidents happen, but it seems to me one of the requirements of being an employee of this establishment might be the ability to count to at least 10. Also as I frequent this exact restaurant weekly, and order the exact same thing I am quite sure I am to recieve both white and dark meat. I recieved only legs and thighs. The fact that I live approximately 15 miles away is also extremely irritating so I figured I would make a phone call to ensure that KFC would correct their unfortunate mistake. When I called and explained my problem I was told to wait for the manager.I waited somewhat patiently on the phone for 12 minutes when someone hung up on me. I called back and was almost immediately was hung up on again.

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lilvixen69
Sometown, CA
Aug 11, 2009 7:09 pm EDT

That's ridiculous. Call head office. You shouldn't be treated like that.

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11:43 pm EDT
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KFC unsanitary work conditions

My name is Ethan Combs and i have previously just quit the KFC of Cadillac Michigan.And when i worked there i had to work with people who would smoke marijuana on many occasions right in the office in the building.Also there was drinking of alcohol in the building which was kept behind fans and in the cooler.The manager Peni West, Laura Gildner didn't even care that it was going on in the building. The one that was smoking the marijuana is even a supervisor whos name is Matt Brunk.There has also been times when there was a under age girl working in uniform about 13 years old in the building.The sister even started at the age of 15 and was working on average over 20 hours a week at 15, and still does.And the owner of the place Tim Kolbitz doesn't seem to worried that this is happening.The place is severely unsanitary the pop nosels in drivethrough have mold growing inside them.So i finally quit today because they were treating me with no respect because a complaint my brother had sent about the same issue.When this happened i was scheduled to work two days the following week but when they found out they treated me like crap. The two days i went in they had sent me home early just to turn around and let other employees stay extra hours in my place. It seemed to me like discrimination against an employee just for stating things that were wrong and corrupt about the place.

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KFC unacceptable service

We visit the kfc in randfontein (South africa). Every time we get there they do not have any ice cream. This happened about ten times already and it is unacceptable.

Thank you

C. Van rensburg

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Army Vet
Everett, US
Mar 23, 2010 12:41 pm EDT

I received insulting services from 2 female spanish speaking employees at the 20 Everett avenue Kentucky Fried Chicken resteraunt in Everett, Ma 02149. They were laughing as the 2 El Salvadorian females spoke in their native language. I asked them what was so funny, they snickered and said "nothing". I am a U.S. Army Veteran who served in Iraq, i felt they were very disrespectful towards me. I would like some type of disciplinary action taken towards the to employees. One was on the register and the other did the running to get the orders. The approximate time of the awful customer service was 1pm March 23, 2010. I would respectfully like to speak with someone in charge about this incident, i will not stop here until i see results. Sincerely a faithful patriot, veteran and K of C customer

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6:20 pm EDT
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KFC raw-purple chicken

I used to visit my local KFC especially for chicken pot pie which is seasonal. Last winter season ordered chicken pot pie and it was made fresh, it was tasty.

This winter season, KFC chicken pot pie didn't tasted good. The chicken was raw and so were the vegetables. I thought it can happen one time. But no it happened each time I got chicken pot pie.

One day the chicken in the chicken pot pie was purple and I noticed that three times I bought chicken pot pie, the chicken in it was purple and tasted bad.

It smelled bad too, weird way that I had to throw away each time I got that kind of chicken. The vegies were hard to chew.

Now I don't buy chicken pot pie, last time I bought it made me sick to the stomach that I didn't want to eat anything anymore.

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Repairman99
, US
Jul 27, 2015 9:30 pm EDT
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I 2nd the bottom of the pie tin being pushed up, we just bought 3 from KFC in Highland Ca. and all three were that way. You get way less gravy etc.
Don't know if this is local, regional or national.

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jim1785
Gilmanton Iron Works, US
Jul 11, 2015 7:33 pm EDT
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We buy pot pies and enjoy them quite well. But it seems that where we get them the "chef" pushes up the bottom of the pie tin and deprives us of the meaty goodness. Just plain rude if you ask me

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3:28 pm EDT
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KFC watered down gravy

After we tried the one on us 17 bypass myrtlebeach we didnt like the cleanliness of the store so we went to surfside beach store and ordered to go took it home and found the gravy really runny and bland
we just figured it was because it was late when we went
the next time we went i inquired about the gravy being so thin the cashier pointed to the manager who then said its the same as it has been
so well we took it home anyway didnt use it tho kept it to mail to kfc headquarters but never did find an address to send it to
well i recently went to the new store on 501
found there gravy to be like we always remebered thick and not running off the mashed potatoe's
so we went back to the one in surfside beach ordered a side of gravy took it to the 501 store in myrtle beach and they said he is watering it down
There you go
Just as I had thought i confronted the manager again but was ignored
He should have his franchie removed
Jonathan Roach
Lifetime KFC lover

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Sharon Maske
, US
Mar 09, 2022 9:37 pm EST

Went to a KFC in Greensboro NC. The gravy was nothing more than colored water. What the hay!? I want GRAVY not water!

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Ron Morse
, US
Apr 08, 2019 7:31 am EDT

The watery gravy is everywhere, I personally think it was a corporate directive to save money. We've recently been to KFC's in Orlando, Titusville and Port St. John Florida. The gravy's were identical- watery. Last year we drove cross country, on vacation. We stopped at several KFC's between Florida and California, all were serving the watery gravy. I think we may be seeing the beginning of the end of KFC. What's next? Portion reduction, personnel cut backs, closures of lesser performing stores?

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KarlK
Omaha, US
May 03, 2010 4:11 am EDT
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The gravy is made by mixing the gravy powder with a set amount of water, it isn't "watering it down" as you say.

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esper
NY, US
Nov 06, 2017 5:10 pm EST
Replying to comment of KarlK

I think the op is saying that the restaurant is putting too much water in instead of the set amount to make more gravy portions.

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KFC food poisoning

got food poisoning from KFC Welcome Break Gretna Green services, ate it at 1800 18/03/09, suffered the effects 0600 19/03/09 for 24 hours, still fragile now being 20/03/09.

me and my partner were bed bound and contantly going to the toilet and throwing up, low and high temperature, loss of energy, headeaches and drowsiness, unable to control bowl movements.

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KFC Terrible, rude, service

My husband and I were in the drive-thru and we finally got to order after waiting for someone to acknowledge us for almost 10 minutes. : (When we finally ordered our food, my husband wanted a combo so of course that comes with a drink. She (her name was Tara) took his order and didn't ask what he wanted with it. There was a line behind us so we drove up to the window to let her know she forgot to ask. What does she do, she gives us the food and a drink - how she knew what my husband wanted, I really don't know. :S I told her she forgot to ask us, and I asked her what she gave us. She said a Pepsi with ice and my husband said "Can I have a Dr. Pepper with no ice instead please?" And then I gave her my debit card.

Well she grabbed it out of my hand, slammed the window and dumped out the soda while spitting out obscenities under her breath... She then threw the window open with my receipt and pretty much ordered me to "Sign this." I was getting absolutely pissed, but I said "no problem" and signed it, then handed it back to her.

She then shoved everything into one little paper bag (we had a pretty large order so when we got home everything was squished and falling apart) and practically threw it at me. No apology, no nothing. She just threw the bag at me and slammed the window again without a frigging word.

And to top it all off, she didn't even put the lid of the new soda on right so it leaked all over my husband in the car. From her attitude, I wonder if she did that on purpose.

I swear, I am never going to that KFC ever again.

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Jane
,
Jun 02, 2008 6:24 am EDT

I have ordered yesterday 01.06.08 for Pizza Hut and KFC in toll free # [protected] and I want it to be deliver today 02.02.08, 11:30 am as we have office function at around 12:00 PM. Pizza hut came but KFC not, the bad part of that is I was trying to call them from the time the food was to be delivered till now but I haven't got an answer from them. But the last minute I called around 5:10 PM, some one answer and transfer me to the manager, the manager told that "sorry ma'am we forgot your order".

I don't want this kind of answer that they forgot, how come they forgot, they have advance system of ordering. KFC is not a small company.

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KFC bad service

After bad treament at KFC Botswana. Cashier Tapelo wanted to do us in with P20, we had to ask for the P20, there was no coleslaw at 11 o'clock on Sunday morning, 10 chips each, no serviettes, no vinegar with our 3 Streetwise orders.

Very bad for a well known fast food restuarant. We have been loyal customers at KFC in south Africa for many years. It leaves a bad taste in the mouth.

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KFC overcharging / misleading price

I went to purchase chicken special. Posted price in restaurant is
$ 13.29. However, when it is rung on the receipt (I have receipt), it states: $ 11.99 + $ 2.00 menu adjustment. You actually pay $ 13.99. For this particular product they are overcharging each customer $ .70.

I may be reached at email" [protected]@mris.com

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

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Website

www.kfc.com

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