Complaint Rating:

Company information:
Keystone Custom House
United States
www.keystonebuilthomes.com

I recently bought a home from Keystone Homes because I had read great reviews and heard that they build nice homes. However less than year into my home and I have been fighting to get my warranty work completed.

To get my driveway corrected took eight months. The company working for Keystone even told me to stop calling. My siding is peeling away and they have not yet put a work order in, after three months. I called the siding and made my own work order and they told me that they have not heard anything about coming to look at my house. The doors on my house do not line properly and have had to replace all my locks. After the winter the flowerbed and other areas around my house had settlement up to a Foot. What they decided to do is drop off clay not even dirt in my front yard and leave it up to me. So why did I buy a brand new house with a warranty, from keystone it so I can do all the work. Also I had a customer rep. quit half way through my first year. I found out that I was lied to by Keystone. The way I found out is because some of the items were listed as complete and I was inquiring about getting them fixed. Another complaint I have is ALL my trim work is pulling away and the caulk is cracked and missing, KEYSTONE HANDED ME A TUBE OF CAULK IT IS YOUR PROBLEM.

Also Keystone lied to me about my land. They said it would be level and it is not and the final grade is less than satisfactory. The yard has divots all through it and you can see exactly were they buried wood, rocks, concrete, and singles. All you have to do is look for the spots with no grass. They also told me I could plant trees in the back where a gas line is, that was not true. I was also told I could put a playground set on the line, since no digging is required, that also was not true. So now I have land that I can not do anything to because I told misleading information throughout the entire time about what I can and can not do.

So buyers beware!!!