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CB Fast Food Chains KFC 11713 South Memorial Drive, Bixby, OK, 74008, US
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KFC

11713 South Memorial Drive, Bixby, OK, 74008, US
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6:37 pm EST

KFC - no food ready???

My wife and I went to this place and ordered 2 chicken dinners and they didn't have any chicken ready however we were not told this when we gave our order's. They took our money and gave my wife a different order and they gave me my side orders and told me that it would be 20 minutes before the chicken was ready. We waited for at least 25 minutes and they still didn't have it ready! I got tired of waiting and letting the rest of my food get colder so I took the plate over to the trash can and told them I was NOT going to wait any longer! They never once offered to give me my money back . What I don't understand is WHY did they seem to have enough food the people going through the drive through and no food for the people that are dining in? I think that they need to reimburse me!

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Sildoke
, US
Jun 03, 2016 8:30 am EDT

When i got home I look and it was the wrong order. I find that the biscuits were in with the chicken and not seperate box. Plus the Mash Potatoes had no Lid. So I went back to KFC to have it fix my order. When one of the employees came to me to hear my complaint he found that the chicken was old and Catherine start to use foul language to the employee who we were talking with front of me and other customers. She told the employee to go home in foul language. He didn't respond and he went ahead and change it for us. But one other employee was geting our order and I saw her throwing the old chicken back with the other food and gave me new. I like to appreciate to teach and show how to have better manners to customers and to be respectful to each other and to customers. I was disappointed that i wasn't appoligize for any employees. Manager wasn't present on the moment in the scene of the complaint and the actions of the employees.

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Donovan Gamanie
,
Jan 30, 2008 12:00 am EST

I bought a meal for my family and the burger buns were old and hard, someone called me from a call center after i made a complaint, but nothing has happened since.

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Mary Ann Hagen
,
May 18, 2007 12:00 am EDT

I have worked in food service for 28 years and have never been in a restaurant that was so dirty, just disgusting... The establishment was Kentucky Fired Chicken in Bemidji, MN Please have the county food inspector check it out real soon before someone gets really sick...

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Likentso
,
Jul 19, 2008 6:20 am EDT

I went to buy ice cream for me and the kids in KFC Lesotho today. The cashier rang four ice creams after I had told her to ring five. She told me that she didn't sell ice cream to pregnant women. I received bad service as she was not friendly. She told me to go to another till. When I got to the other till the cashier told me to start the que from the back. I then explained that the other cashier said I should go to her till. She also refused to sell me ice cream because she said that she also didn't sell ice cream to pregnant women! I then asked for the manager and ten minutes later a woman walked out of the office. I asked her whether it was in KFC's policy not to sell ice cream to pregnant women and told her that I would like to buy the ice cream. She went and made the ice cream and I paid the cashier who's name is Masenate who had earlier suggested that I cry for the ice cream because no one will sell me the ice cream. The service was ridiculous. I certainly don't need that kind of service as a KFC customer. My kids love KFC and I think the employee's should be taught customer service. I would like to take this matter further and therefor request head office numbers for South Africa/Customer relations department.

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Carla Lidstone
, ZA
Feb 10, 2010 3:52 am EST

The KFC in Knysna has really gone downhill. Their food tastes nothing like the KFC brand -it's asif they've changed the recipe - oily, gross, old stale rolls & very little mayo. Their chips were old (probably the previous days') and the service we got! The lady was having a very bad day and let everyone know it... slapping their food on the counter, banging things around like she was really annoyed at having to serve us... very bad customer service!

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Rita Kearns
N Ft Myers, US
Jun 11, 2015 11:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased chicken dinners, cookies, pot pie, chicken littles, etc., @ KFC Store #G964009, Chk. # 0077 I have always loved KFC but this one is operating by kids/young adults. The meal was horrible; The cookies didn't taste like C-Chip Cookies, the chicken was burned, biscuits were doughy. It was horrible...most we discarded, coming home being tired we stopped to order so not have to cook. For amount of $16.62 we should have been able to eat it. I am on disability and short of funds. Wishing now I would have taken pictures.

Thank you for listening,
Rita Kearns

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marilyn grzadzinski
Prudenville, US
Dec 06, 2012 3:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

food was lousy tables had not been washed off! husband complained. they did not clean tables until we left.

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MBClemens
Hamilton, CA
Jul 22, 2011 10:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently bought Kentucky Fried Chicken (bucket 14 piece) with fries. The chicken was so dry and not crispy, soggy and seemed like it had been cooked in the morning not fresh and the fries were just as bad, cold, overdone, soggy. I have bought from there before but was never so disappointed in what I got. I will not go there again. I think you should know how bad they are serving your food.

Muriel Clemens

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naeem raj
, SA
Nov 16, 2010 9:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,
I am very regular customer of KFC but very time in going to purchase of family basket, all the time it is non spicy although i am giving order for spicy. Today also has the same problem i told the counter guy to give me the spicy order family basket, he told that it is spicy order. And every time chicken is very dirty.

Pls. look into the matter.

Naeem Raj
Mob: [protected]

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stephen hewitt
Birmingham, GB
Jul 04, 2010 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

the chicken is very dry and hard to swallow the gravy is very waterd down this worst kentucky any body could have this is not the first time and there are a lot of complaints about this place and the management just dont listen i gave my bargin bucket to the dogs in the end will never buy from this shop again and definatley would not recomend

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