Complaint Rating:

Company information:
The Great Indoors/Sears
Chandler
Chandler, Arizona
United States
Phone: 480-792-6026

We have a Kenmore Elite 3 door refrig purchased from the Great Indoors. It has been serviced 5 times ..3 times for the same reason..circuit board quits working..we loose the cooling in both the freezer and frig part. We have lost food 3 times. We have been requesting a replacement and no one in the entire Sears organization has the authority to do anything except tell us we purchased the wrong kind of warranty..they will just continue to repair it as it continues to break. We will never purchase another thing from Sears. I have been hung up on, passed on to other areas and back again and get no where. It is my intention to notify everyone about the poor customer service and refusal to stand behind their products. As I can see from other complaints we are not the only ones that have had serious issues with them.