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1.5 170 Reviews

Keller Williams Realty Complaints Summary

22 Resolved
145 Unresolved
Our verdict: With Keller Williams Realty's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Keller Williams Realty reviews & complaints 170

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Keller Williams Realty no responses from kw

I was pointed to Anusha Paramesvaran, a Keller Williams agent by Dave Ramsey (the debt management guru). It was the worst choice I ever made! She was very pretty, very personable, a liar, unethical and totally unresponsive. She told us what our house was worth and then listed it ten thousand dollars less than she said she would. She held open houses several times and failed to secure the house when leaving resulting in a robbery of irreplaceable personal items, computers, etc. When notified of the theft, she refused to respond. She kept pushing offers from real estate holding companies for $40K below the listing price and failed to respond to other realtors who were interested in showing the house. This was to ensure that she got both the buyer and seller fees. We traced one of the potential buyers to a company that buys houses cheap and then turns them into halfway houses for felons leaving prison. After we refused to sell for $40K below the listing price, she sent us an offer for $15K below list price but they wanted a bunch of changes made at our expense. I refused to sign the agreement. She told me she would get me an estimate of the costs involved (the only response she ever gave me). I have never heard from her again although I understand from the buyer's agent that the changes are nearly complete. I suspect that there will be lawyers involved when I refuse to pay whatever costs she tries to pass on to me during the closing process. I called her broker and complained and he said he would talk to her. He no longer answers his phone and her voice mail is always full. The closing date has been delayed three times now and it will probably be delayed again while we litigate the change costs. In the mean time, I am paying a lot of rent because I can't buy a new home until I get my down payment and a nice, you hispanic family is stuck in a rat infested hovel in one of the worst areas of Los Angeles. I will never recommend Keller Williams or Anusha Paramesvaran to anyone.

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12:58 pm EDT
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Keller Williams Realty fraud, mis representation

This guy is a total Fraudster! Shaun Hauser with Keller Williams where do I start. He was with a previous realty company we were doing business with. We got this clown to show us some homes, probably because all the good agents were busy actually selling homes or we just have bad luck.

We found this home ourselves all he had to do was show us the home, and get us a small discount. He totally screwed this up. In fact not only did he make us mad at his lack of ability in knowing what he is doing, but we contacted the listing agent afterwards and found out he was rude to her and painted a picture of us being difficult which turned the seller off.

Not to mention in the middle of all this he jumped companies which added to our confusion which he never told us he was doing. We found out from his former employer.

We dug into Shaun Hausers background and found out he has only been licensed since July 2014 and did not tell us. In fact he had hinted that he had done this a "While". We called one of our realtor friends and asked them to look into him. Apparenatly he has never sold a house, has never listed a house, and has had ZERO Experience in real estate. And he was trying to represent us in the biggest decision of our financial lives?

Thank goodness we called one of the best realtors in town and he negotiated our deal, got us our price and did it in less than 24 hours.

If you are looking for great representation stay way from this guy. He has no clue what he is doing.

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10:20 pm EDT
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Keller Williams Realty over $200, 000 worth of investor shares stolen

On February 29, 2012, I signed an Operating Agreement and I gave Cynthia McKenna checks for $25, 000 to purchase five (5) membership shares of Braveheart Real Estate Enterprises, LLC dba Keller Williams Realty Homes & Estates.

At that time Ms. McKenna was named Managing Member and she contributed $25, 000 for a total ownership of 25% (or 25 shares). A total of 14 other investors came together and contributed an additional $250, 000 towards the formation of Keller Williams Realty Homes & Estates. The total balance at opening was $300, 000.

For the first couple of months all seemed to be going well. However, in July of 2012 Ms. McKenna severed her working partnership with a Controlling Principal with a 27% share in the company, without discussion with the group, without warning and for no apparent reason. We found out later that it was personal.

When members of the group began questioning Ms. McKenna as to what happened she would not respond, became elusive and aloof and she systematically began ex-communicating any investor in the group that dared to question any of her decisions.

Below, is a list of things Ms. Cynthia McKenna did while acting as Managing Member that were not in the best interest of the company, in some cases were not legal, and in other cases were purely self serving:

1. Ms. McKenna sold shares to 2 members that did not have an Associate Broker or Broker?s license and Ms. McKenna sold shares to 2 members that were not licensed at all.

Under NYS Real Property law, any owners in a real estate brokerage must be either a Broker or Associate Broker.

2. Ms. McKenna hired her husband Charles McKenna to act as the Market Center Administrator/Accountant. Mr. McKenna did not have any accounting experience, nor did he hold a degree in finance. In fact, due to his past shady history, he cannot even get a Real Estate license in NYS.

3. Ms. McKenna stopped providing the investors with monthly or quarterly financials. When investors asked for financials we were ignored.

4. Ms. McKenna began terminating real estate agents at the office, basically, she terminated anyone who questioned decisions that she made, or the behavior of her husband they were terminated. To my knowledge over 12 agents were terminated resulting in a large financial loss to the company.

5. The K-1 statements were sent to the investors after the IRS filing date deadline

6. Over time Ms. McKenna allowed her unlicensed husband Charles McKenna to begin acting as the Office Manager and she allowed him to perform the duties of the Broker. NYS Real Property Law that specifically states that these practices are illegal.

Of course there are many other things that Ms. McKenna has done to mis-manage the LLC, however, the most offensive and blatantly illegal thing that Ms. McKenna has done occurred in March 2013.

In March 2013 Ms. McKenna mailed each member of the LLC a new and drastically altered Operating Agreement. Ms. McKenna altered the Operating Agreement to be entirely in her favor. It is my understanding of Contract Law that contracts cannot be changed without the consent of all parties to the contract. Ms. McKenna claims that the changes are ministerial in nature and therefore allowed under her authority of the original Operating Agreement. However, there was nothing ministerial about the changes that were made whatsoever..

No members of the group besides Cynthia McKenna signed the ?new? Operating Agreement, however, Ms. McKenna insisted that this new Operating Agreement was in force whether we signed it or not.

Ms. McKenna has not only made illegal changes to the Operating Agreement (which is a contract in the state of NY) she has also now stolen the shares of 10 members who questioned her.

These members invested $180, 000 into purchasing shares. She sent us all a letter where she gave everyone 10 days to respond to her low ball offer of 10% of the initial investment, or receive nothing at all.

To add insult to injury Ms. McKenna offered repayment over an eighteen (18) month period.

It is important to note that on March 2013, during one of our shareholders meeting, Ms. McKenna offered to purchase everyone out at cost, however, when multiple members accepted her offer to be bought out she rescinded and decided to take the shares for free instead.

On August 12, 2013, Ms. McKenna sent a letter to the 10 members transferring their ownership interest in the company to an unclear destination (her pocket) and cancelled our stock certificates. She further concluded in this transfer that each member must hold her harmless for doing so. It is clear to me that Ms. McKenna has very little grasp of the law and stole my shares and that of the other members.

I sent numerous Fed Ex packages to Keller Williams International directed to Gary Keller, Mo Anderson, Mark Willis and Mary Tennant in regards to the actions of Cynthia McKenna and Keller Williams Realty Homes & Estates, LLC and never once received a response. I spoke to the regional manager at Keller Williams Realty, Bryan Fair and again was told there was nothing they could do.

I also find it curious how Cynthia Mc Kenna was awarded a franchise by Keller Williams Realty International with the shady past of her husband and multiple failed businesses and even multiple judgments. (Judgments are available for view to the public at the Suffolk County's Clerks office on line). It seems to me like her franchise application and personal back round were not looked into as it should have been by Keller Williams Realty Regional or Corporate.

I am near certain that there are other illegal activities that are happening within the company beyond my knowledge and this is why Ms. McKenna is feverishly attempting to remove anyone that questions her business practices.

Here we are years later and its July 2014 and she is still in business and I just found out that they did this to someone else. Another set of shares were sold to a local agent for $25, 000 and now he is in the same predicament the rest of us are in.
So now the total stole from us is over $200, 000.!

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11:37 am EDT
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Keller Williams Realty fraud

On February 29, 2012, I signed an Operating Agreement & I gave Cynthia McKenna checks for $25, 000 to purchase five (5) membership shares of Braveheart Real Estate Enterprises, LLC dba Keller Williams Realty Homes & Estates. At that time Ms. McKenna was named Managing Member & she contributed $25, 000 for a total ownership of 25% (25 shares). A total of 14 other investors got together & contributed an additional $250, 000 towards forming Keller Williams Realty Homes & Estates. The total balance at opening was $300, 000. In July of 2012 Ms. McKenna severed her working partnership with a Controlling Principal with a 27% share in the company, without discussion with the group. We found out later that it was personal.When members of the group began questioning Ms. McKenna as to what happened she wouldnt respond, & systematically began ex-communicating any investor in the group that dared to question any of her decisions. Ms.McKenna while acting as Managing Member didnt act in the best interest of the company, in some cases did things that were not legal, & in other cases were purely self serving:
1. Ms. McKenna sold shares to 2 members that did not have an Associate Broker or Broker’s license & Ms. McKenna sold shares to 2 members that werent licensed at all. Under NYS Real Property law, any owners in a real estate brokerage must be either a Broker or Associate Broker.
2. Ms. McKenna hired her husband Charles McKenna to act as the Market Center Administrator/Accountant. Mr. McKenna did not have any accounting experience, nor did he hold a degree in finance. In fact, due to his past shady history, he cant even get a Real Estate license in NYS.
3. Ms. McKenna stopped providing the investors with monthly or quarterly financials. When investors asked for financials we were ignored.
4. Ms. McKenna began terminating real estate agents at the office, basically, she terminated anyone who questioned decisions that she made, or the behavior of her husband they were terminated. To my knowledge over 12 agents were terminated resulting in a large financial loss to the company.
5. The K-1 statements were sent to the investors after the IRS filing date deadline
6. Over time Ms. McKenna allowed her unlicensed husband Charles McKenna to begin acting as the Office Manager & she allowed him to perform the duties of the Broker. NYS Real Property Law that specifically states that these practices are illegal.
In March 2013 Ms. McKenna mailed each member of the LLC a new & drastically altered Operating Agreement. Ms. McKenna altered the Operating Agreement to be entirely in her favor. It is my understanding of Contract Law that contracts cant be changed without the consent of all parties to the contract. Ms. McKenna claims that the changes were ministerial in nature & therefore allowed under her authority of the original Operating Agreement. However, there was nothing ministerial about the changes that were made whatsoever..
No members of the group besides Cynthia McKenna signed the “new” Operating Agreement, however, Ms. McKenna insisted that this new Operating Agreement was in force whether we signed it or not.
On August 12, 2013, Ms. McKenna sent a letter to the 10 members transferring their ownership interest in the company to an unclear destination & cancelled our stock certificates stealing $180k of our investments. I just found out yet another person just purchased another $25, 000 worth of shares who also now is going through the same thing.

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9:13 pm EST
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Keller Williams Realty kelle o'keefe

Do not use Kelle to sell your home, or buy one from anyone that she represents. She is not truthful. She is aggressive, then non-responsive. She will do whatever it takes for a buck, "my friend". Don't do it.
!

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Update by R.F.
Apr 14, 2013 6:34 pm EDT

Kelle apologized for her oversight and any inconvenience. Thank you Kelle.

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Erin RISE PROPERTIES, LLC
Fitchburg, US
Apr 16, 2013 8:59 am EDT

I am the co-buyer of the property and R.F. was my partner in the transaction in question. I can report that as of Friday, April 12th, 2013 the situation that resulted in the initial comment from R.F. has been resolved to the satisfaction of all parties involved.

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PJ33
Waltham, US
Apr 04, 2013 12:32 pm EDT

I found this on the internet. To be honest I am amazed at whomever "RF" is. It is obvious to me Miss OKeefe was not your Realtor in the transaction.I have used Kelle for over 5 years as my investment agent and for people I know. She is professional, loyal, caring and diligent. She is available all the time. People that post this stuff I guess they are upset at a moment or take all out on one person. If anyone savvy knows real estate, you know that there are many moving parts and responsible people. Again I say, Kelle must not have been your buyer agent, if she was I am certain you would have a smile and not feel you need to bash a super person and professional on a chat board posting.

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klo11realtor
Leominster, US
Mar 04, 2013 9:57 pm EST
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This is Kelle L. O'Keefe. In all due respect you need to seriously keep in check what you are posting and issue accurate information. There are lively hoods your are effecting in posting such inaccurate and incomplete information. ALL information was issued to your Attorney as full disclosure. Feel free to contact the seller's Attorney. That is what I stated when referring through the attorney as he advised me to cease communications as all requirement's were completed. The close office had the ethical responsibility to review all communication's with you as your Attorney could not be bothered to show for your close. Your buyer side was notified and shame on your side for not conveying the information to you as well. Why be anonymous? I will be reporting this as well!

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Keller Williams Realty spokane keller williams - just how honest are they?

While this doesn't pertain to the real estate industry directly and I can't attest to their real estate practices personally, the Spokane Keller Williams has shown that it can be dishonest and will break rules when it interferes with their financial gain.

Craigslist is a free community service with a simple set of rules, don't post duplicate advertisements and only post those advertisements once every 48 hours. Yet for close to a year now, the Spokane Keller Williams has continually spammed
craigslist with hundreds of duplicate postings every day, making Craigslist's real estate section unusable to the people who use this service and unfair to the other real estate companies that do follow its rules.

There has been many complaints from within the Craigslist community and they have been asked numerous times to stop this practice but instead of being a professional company and righting their wrong, they have only responded with childish remarks and lies.

While their incessant spamming of Craigslist is just annoying at best, it doesn't bestow much confidence when a company is willing to take advantage of a free community service and feels that breaking or bending the rules to accommodate their needs is appropriate.

So, before choosing this company to represent you in one of life's most important transactions, you should ask yourself; Am I willing to take a chance that they won't take advantage of me or break the rules set in place to protect me for the purpose
of their own gain? Although minor, the Spokane Keller Williams has shown that they are not opposed to either.

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Keller Williams Realty realstate

My fiancé and I were paying on a loan modification when we realized the house payments were just beyond what we could afford. We decided to get the advise of a "short sale" expert for Keller Williams in Atlanta, GA. The lady met with us in our home and told us not to worry about a thing that she would handle all of the negotiations and paperwork with our bank. we were relieved after three years of dealing with the bank in an attempt to keep our house. She then recommended that we stop paying the mortgage to make the bank "act" on our request for a short sale. We signed a contract with her and put our trust in her professional experience. Three months later I received a foreclosure notice, I called the agent and she never responded to my calls personally. Instead she had her office staff call me and assure me that all of the paperwork had been submitted for the short sale offers we had received. We were very encouraged by the amount of phone calls and "showings" we had from real state agents. Two weeks before the foreclosure was scheduled to take place I became suspicious and called the bank to confirm everything was working according to the Keller Williams staff (I continued to try to speak directly with the agent and she would not return my calls). I then learned that the application package was not submitted by the staff person completely. I called repeatedly and no answer from the agent just the office staff who seemed dumbfounded and unable to negotiate with the bank. I then took matters in to my own hands and faxed the missing documents. To my surprise even the application was missing! Although all of the required documentation was faxed and emailed directly to the Keller Williams office two months prior as instructed and required by the agreement signed. To make a long story short my house was sold and later I found out that the agent had an agreement with the Investment Group that purchased my home. The agent has now listed my house again for sale as a FORCLOSURE BARGAIN! I am devastated! Is this ethical behavior? Is there no end to greed in the housing market? I remember my real state agent telling me “not to worry, it’s a done deal” when I told her I didn’t believe I would get approved for the house in the first place. Now both agents made their money, the banks got their money from the government, the investors made a profit from the purchase and sale of the foreclosed home and I (the consumer) am left with nothing but debt, bad credit and no savings. Something has to change.

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Keller Williams Realty william savage scam artist

William Savage signed a neuter contract on an english bulldog puppy, I sold him back in July 2012. The contract stated that he was to get the dog neutered by 12/10/2010, and I marked the AKC papers as limited. He FRAUDULENTLY registered the dog online as full registration, and has not neutered the dog. He is a fraud and scam artist. I have since contacted AKC and had his contract faxed to them, and they have limited his registration. If anyone breeds to this dog, your puppies will not come with any type of registration, please be cautious when dealing with such scam artists. If he does this with a dog, I wonder what he does in his real estate business? Use caution when buying anything from this man...

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Keller Williams Realty not returnind deposit and fraudulantly collected rent

I rented property from these people in Jan 2011 the property was transferred to the Bank 9/2/11 as a foreclosure. Pat Skiffington the broker and owner of Real source p m and keller Williams refuse to return the deposit to me as well as Sept. rent. After Sept. 2/11 he has no right to the rent or deposit. He keeps saying he will transfer it to the Bank, but it is 90 days later and he still has not done so. Besides the Bank has repeatedly told me they have no interest in my deposit not do they want any rent. They owe me $1950. His assistant said she would return it and then Pat S. said no because he is the broker.

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Deltonaking
Debary, US
Apr 24, 2015 4:26 pm EDT

why would you rent a home to someone that is going to foreclosure that rather puts a seedy side on your business practices as more of slumlords with no care for the tenants.

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shaianna
, US
Apr 08, 2013 4:19 pm EDT

I believe her.. banks aren't in the business to rent a got dang thing.

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Real Source
Orlando, US
Dec 19, 2011 8:14 pm EST

The tenant that has posted this complaint has done so in an effort to intimidate the landlord into the return of her security deposit and to continue to live in a property without paying rent. Her real name is Valerie McCoy (aka Sara Wilcox). The property in question was foreclosed upon on Sept. 2, 2011. Valerie occupied the property under a lease until November 30th and did not pay rent for October or November to the new Owner of Record (the bank) who is so entitled to rent collection. Valerie demanded return of her Security Deposit and September's rent, despite the fact that she continued to occupy the property and evade payment of rent. According to Florida Law, the Security Deposit and Rent is to be transferred to the new owner of the Property (the Bank, in this case) upon transfer of Title. Attorneys for Real Source Property Management fully cooperated with the Bank and their new Property Management Company to transfer funds as is required by law. Real Source complied with all State Laws and Realtor Code of Ethics in the handling of this property and case. Valerie has chosen to initiate a slanderous campaign in an effort to vent her anger, live rent-free and get her security deposit returned. She has consulted with Attorneys who have all advised her that the actions of Real Source were in compliance with State Laws and as such, none of her Attorneys were willing to take her case. She has complained to State Boards - none of which found merit in anything she had to say and is now hoping to find an audience on the Internet. As your Mother once told you, you can't believe everything you read (especially on the internet!) As a follow up to this case - the security deposit and rent have been transferred according to the instructions of the new Owner's Management Company (per Florida law). Sorry Valerie McCoy (aka Sara Wilcox).

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Keller Williams Realty did not disclose someone died in house

We went to look at the house on 95 Roy ave listed price 149000 (est value 99000) and we found out a lot by asking neighbors. The nice family at the beginning of Roy ave. let us know that they can not flush the toilets or take more than a five min shower because the land in the area will not perk.
The land at 95 Roy ave also has the same issue. Also found out that the road gets covered in water with heavy rains. The white building on Cloud springs ( adjacent to land behind Roy ave)has some issue with sewer and has raw sewage contained in above ground tank that smells really awful. And we also found out that the previous owner had passed away in the house ( Doris L Pickens). March 24 2011

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Keller Williams Realty scammers

Keller Williams opperates under the philosophy of "sharing the wealth" with its agents but let's be realistic. Where is the wealth really? On cruises around the world perhaps, or maybe vacationing in their beach homes. That's where Herbert and Ruth Taylor, owners of the New England Keller Williams region are. While agents bust their chops to bring in the dough, the top dogs, like Herbert and Ruth are rolling in it. It's unfortunate, that people like Ruth and Herbert Taylor would take advantage of colleagues and associatees in a time of crisis, but it's true. With their low compensation, high demand, and unmanageable workload They do everything in their power to suck you dry and then disregard you like yesterdays news. They've gone as far as to withhold pay commissions and change my commission structure THREE times within the past year, stating that these changes had to be made because of our tough economy. They're right, the economy is tough on everyone, except them. They're living high on the hog while the rest of us do the best to feed our kids. For those of you who don't know how it works, the regional owners receive royalties on everyone else's sales every month for doing nothing but being rich. It doesn't stop there either. While some may slave away their entire lives to scratch out a living, the owners of this company will continue to receive royalties even after they're dead! That means their spoiled, rich children will be able to live the high life at the expense of others. They don't have to lift a finger unless it is to attend a conference and perpetuate the brainwashing of thousands of innocent, hard working people. There's nothing wrong with being rich but getting rich off other people's sweat and tears is just wrong. Avoid this comany at all costs unless you want to fall victim to another couple jewish scammers.

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Maryann LaPointe
Clearwater, US
Jan 12, 2013 4:11 am EST

Keller williams realty is a scam/angie morris realtor who I thought could trust her gave me a moving company name R &Moving company in Seminole Fl to move my belongings. She was in cahoots with this company as I later found out that the husband of R & M Moving company had 5 prior felonies against him, robbery, dealing in stolen property, burglary of a residence, grand theft of a firearm and marijuana charges. This realtor is just as bad as the moving company. Florida is a state where if there is a woman alone they will scam her and do not care less, all about themseives...parasitic manefestation to the max. These type of people need to be in jail in cuffs. They all think it is a joke and they got away with it all. Scamming the customer is about the lowest that anyone can do to a person who pays them for services. ...Do not deal with these companies, believe me, you will lose in the long run. They know how to scam people as they have been doing this all their lives, they do not want to work for anything.

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shedawoman
Nashville, US
Oct 10, 2011 6:38 pm EDT
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Hopefully you aren't one of their agents or previous agents as this could be in line with defamation if the statements aren't true and it affects their business. It could cost you much more than you bargained such as your job or credability in the sector in which you work (if you are in realestate).

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Keller Williams Realty empire for the rich

Keller Williams opperates under the philosophy of "sharing the wealth" with its agents but let's be realistic. Where is the wealth really? On cruises around the world perhaps, or maybe vacationing in their beach homes. That's where Herbert and Ruth Taylor, owners of the New England Keller Williams region are. While agents bust their chops to bring in the dough, the top dogs, like Herbert and Ruth are rolling in it. It's unfortunate, that people like Ruth and Herbert Taylor would take advantage of colleagues and associatees in a time of crisis, but it's true. With their low compensation, high demand, and unmanageable workload They do everything in their power to suck you dry and then disregard you like yesterdays news. They've gone as far as to withhold pay commissions and change my commission structure THREE times within the past year, stating that these changes had to be made because of our tough economy. They're right, the economy is tough on everyone, except them. They're living high on the hog while the rest of us do the best to feed our kids. For those of you who don't know how it works, the regional owners receive royalties on everyone else's sales every month for doing nothing but being rich. It doesn't stop there either. While some may slave away their entire lives to scratch out a living, the owners of this company will continue to receive royalties even after they're dead! That means their spoiled, rich children will be able to live the high life at the expense of others. They don't have to lift a finger unless it is to attend a conference and perpetuate the brainwashing of thousands of innocent, hard working people. There's nothing wrong with being rich but getting rich off other people's sweat and tears is just wrong. Avoid this comany at all costs unless you want to fall victim to another couple jewish scammers.

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confidential2
Mobile, US
Oct 01, 2013 10:00 am EDT

Terry Trotter is not only lacking in knowledge with Fannie Mae he also does not disclose information to potential buyers that could cost them thousands of dollars after closing. He is rude! UNPROFESSIONAL! Condescending! Threatening! I have never had an experience like this with ANY realtor in the Mobile area. I am shocked that Keller Williams allows him to continue to tarnish their name. If in the future, I am purchasing a home, I will purposefully stay away from Keller Williams properties just to insure there will be no dealings with this man!

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UnhappyWithTerryTrotter
Mobile, US
May 11, 2012 4:17 am EDT

Terry Trotter of Keller Williams lack of knowledge of the real estate business has caused several of my clients to pause and think if they will wanted the house bad enough to continue dealing with Terry Trotter's threats and incompetence of handling Fannie Mae's Business.

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Drf0001
Travelers Rest, US
Sep 30, 2011 1:45 pm EDT
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Keller Williams, I bought a home with 2.49 acres with it.I had a survey done and all showed ok.I remodeled the home and moved in.Then a woman pops up at my door with an old easement from 1962, this was for the western most side of the property for one car/truck wide access to her property which is behind my land.Her easement proved to be for the wrong side of the property.She is useing (her tenats) The southern side not the western.Needless to say Keller Williams will not stand behind us on this ordeal nor will the closing attorney they hired.We are stuck with someone useing our property without our permission.Sall"e Law handled the closing and told me at closing if this drive happened to be on me for me to do what i wanted with it that it was my land.Now we are here with someone else useing part of our property and she is dealing drugs.and Keller Williams will not stand behind us to fight this case.Beware do not use this company..

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Keller Williams Realty not very honest

Dealt with an agent that lied to me, and all she could do was see her commission. She was much better at driving a school bus then she is as an agent. Take this as fair warning, if you find yourself dealing with a short fat lady who works for Keller Williams in Michigan, you have been warned, stay as far away from her as possible, avoid like the plague.

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Keller Williams Realty keller williams miami beach realty, jack coden, thomas toolin, susan lawson, mark olesh

In June of 2010, Keller Williams Miami Beach Realty at 1680 Meridian, Suite 101, Miami Beach, FL 33139, facilitated a lease between me and Joan Thompson and Ronald Douglas of 107 Amberwood Court, Longwood, FL 32779. The aforementioned leased condo was located at 7933 West Drive, PH A, North Bay Village, FL 33141. KW were not only the listing agents of this property, their real estate agent, Jack Coden was the designated property manager. Five out of the six months that I lived there, I lived with toxic black mold on seven walls and baseboards. Jack Coden, Magaloof Towers Property Manager, a mold specialist and two others examined the mold and said that I must have it repaired immediately due to health risks. Jack Coden would reluctantly return only some of my subsequent calls in which I was begging him to repair the mold because I had upper respiratory problems. He never had it repaired and wouldn't return many of my calls and emails. Jack Coden was unethical and frequently rude and biligerent with me. He even defended the fact that the owners used a convicted sex offender to refurbish the home for six months prior to my lease. He and KW leased me the property when the owners did not pay their property taxes for five years. The lease that KW and Jack Coden prepared was incomplete and not properly prepared in violation of Florida Statutes. On January 13, 2011, Joan Thompson and Ronald Douglas lost the property due to a tax auction since they neglected their property taxes for five years. They cashed my January rent check on January 14, the day after they were NO longer the owners. The owners have refused to return my $4000 deposit and $1000 of rent for the last two weeks of January when they weren't even the owners. Since Jack Coden and Keller Williams Miami Beach Realty, LLC facilitated the transaction and deposited my deposit into their chosen escrow account with Clear Title, they are also responisible for the monies and must return it to me. They also were th property managers as stated in my lease which makes them even more responsible. I have called the Broker at Keller Williams three times and received no return phone calls. I also left messages with their attorney and designated agent for their LLC only to receive no return phone calls or correspondence. I have left several messages for the other Boker, owner and designated agent of KW Miami Beach Realty only to receive no phone calls. I have also emailed them, including Jack Coden, only to receive no calls or emails. Their actions or lack there of are repugnant.

I left detailed messages for KW Miami Beach broker, Susan L. Lawson, Agent Jack Coden, owner/agent, Thomas Toolin and sout Florida regional manager, Mark Olesh and attorney/designated LLC rep, Steven Baird only to receive no call, emails or letters.

Attached is a copy of my certified letter to them requesting my pre-paid rents and deposits.

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Update by Miamichick
Jul 04, 2011 8:38 pm EDT

In June of 2010, Keller Williams Miami Beach Realty at 1680 Meridian, Suite 101, Miami Beach, FL 33139, facilitated a lease between me and Joan Thompson and Ronald Douglas of 107 Amberwood Court, Longwood, FL 32779. The aforementioned leased condo was located at 7933 West Drive, PH A, North Bay Village, FL 33141. KW were not only the listing agents of this property, their real estate agent, Jack Coden was the designated property manager. Five out of the six months that I lived there, I lived with toxic black mold on seven walls and baseboards. Jack Coden, Magaloof Towers Property Manager, a mold specialist and two others examined the mold and said that I must have it repaired immediately due to health risks. Jack Coden would reluctantly return only some of my subsequent calls in which I was begging him to repair the mold because I had upper respiratory problems. He never had it repaired and wouldn't return many of my calls and emails. Jack Coden was unethical and frequently rude and biligerent with me. He even defended the fact that the owners used a convicted sex offender to refurbish the home for six months prior to my lease. He and KW leased me the property when the owners did not pay their property taxes for five years. The lease that KW and Jack Coden prepared was incomplete and not properly prepared in violation of Florida Statutes. On January 13, 2011, Joan Thompson and Ronald Douglas lost the property due to a tax auction since they neglected their property taxes for five years. They cashed my January rent check on January 14, the day after they were NO longer the owners. The owners have refused to return my $4000 deposit and $1000 of rent for the last two weeks of January when they weren't even the owners. Since Jack Coden and Keller Williams Miami Beach Realty, LLC facilitated the transaction and deposited my deposit into their chosen escrow account with Clear Title, they are also responisible for the monies and must return it to me. They also were th property managers as stated in my lease which makes them even more responsible. I have called the Broker at Keller Williams three times and received no return phone calls. I also left messages with their attorney and designated agent for their LLC only to receive no return phone calls or correspondence. I have left several messages for the other Boker, owner and designated agent of KW Miami Beach Realty only to receive no phone calls. I have also emailed them, including Jack Coden, only to receive no calls or emails. Their actions or lack there of are repugnant.

I left detailed messages for KW Miami Beach broker, Susan L. Lawson, Agent Jack Coden, owner/agent, Thomas Toolin and sout Florida regional manager, Mark Olesh and attorney/designated LLC rep, Steven Baird only to receive no call, emails or letters.

Attached is a copy of my certified letter to them requesting my pre-paid rents and deposits.

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Keller Williams Realty poor service

The agent, Debbie Davis, that I am dealing with on a purchase transaction provides horrendous service. She recommended a home inspector that I agreed to use, he didn't show up when he was supposed to. As a result the inspection results were not forwarded to me until outside the inspection window period. Debbie balked when I wanted to request minor repairs from the seller and only did so as a result of my insistence. In addition, she does very little follow-up requiring me to be my own de facto "agent". Finally, the escrow company affiliated with Keller Wiliiams that she steers customers toward is unable to verify a cleared deposit check 3 days after it has cleared. Really? I highly recommend steering clear of any transactions with Debbie.

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Keller Williams Realty defrauded me

alex bahu and nick claudio employees of keller williams realty promised they would sell my duplex for at least 480, 000.00 very rapidly and assured me that it was worth more than that in their appraisal and reassured me they would not sell my duplex for less than 480, 000.00 and under no conditions would net me less than that as a term of our contingency contract, they also assured me said property would be sold by october 1st 2006 and that a dual contingency contract would be done to assure i have a hosue to move into and titile deed to it long before escrow closed and I moved out of the house they sold for me for 480, 000.00 they reassured me they would pay off my mortgage and equity line from the 480, 000.00 leaving me a profit of 280, 000.00 and deposit that into a tax sheltered account in my name which would be used to purchase a house for me for less than 100, 000.00 then deliver to me the title deed and keys to the new house in southern california by the beach and have it put into my name and put the remaining profit from the transaction of over 180, 000.00 into my account. they reassured me they would not foul up my income from my properties which was about 6, 000.00 per month and reassured me I would continue to be paid my income of 6, 000.00 per month throughout my life . They owe me currently 890, 000.00 in damages, about 350, 000.00 in lost wages at this point and 480, 000.00 for my duplex as well as 60, 000.00 for my furniture and tools, they owe me 28, 000.00 for my car and for all property that I lost in that homesale nightmare and ...of course a new home, new car and replacement of my income I earned working as a charge nurse, sr lpt which was over 5, 000.00 a month plus the rental income from the other home of 650.00 a month plus my lost property and they need to pay me for all the losses they caused me from june 1st 2006 to the current date in money - according to the dept of realty and the superior court, the da and my judgement is thy must pay me that !sincerely Ms McDowell. They need to make this mess right to keep their jobs !

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That's it!
, US
Jul 11, 2012 8:14 am EDT
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Look, when we hire someone to work for us the least we can expected is that they know how to do there Job. I've work with Keller Williams Realty and I was definitely not impressed at all I do better on my own. The only thing you did wrong was, that you did not fired them the first site of trouble. Don't be afraid to hold them accountable for the Job they are paid to do, and fire them if needed.

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shedawoman
Nashville, US
Oct 10, 2011 6:41 pm EDT
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Ditto to the prior posts. Also, someone such as yourself that has properties and amassing that kind of income should know to do the math and research yourself or hire a competent real estate atty to do it for you. I'll have to write this complaint off as your venting session.

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10:43 pm EDT
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Keller Williams Realty dishonest

jackie matherne of the matherne team of keller williams in hamond and covington la., she acted inapropiate, unprofessional, and pushy at the signing the agreement towards my senior citizen mother. My Mom called me crying and upset with this
uncaring woman. Jackie Matherne should not be allowed to have a realtor licsense due to the way that she treats her
clients. his whole expierence withy mother selling her home has been a nightmare now that we are stuck with this horrible
woman because of her pushing my mother into signing this agreemant we cant get out of...
i am sharing my story of this in order to tell all that you must read every detail these real estate people put in these contracts.
they do aim to screw you!

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1:42 pm EDT

Keller Williams Realty horrible communication

The communication is horrible. All he wants is your money and not serve you. Selling property is hard but no one should be forced to buy any thing. The way he is doing is really against the consumer ethic. A contract is terminated because it is terminated, end of story. Why do you have to be so difficulty. Do all your people in your company work this way? I wonder. I don't know if you are even qualified to be a Realtor, where do you get your license? Why do you teach your client to do this? Do not, I repeat, DO NOT work with this Realtor, you will be sorry. I am really... pissed. I just need to get this out of my chest. They take my money and do not want to return to me.

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3:57 pm EDT
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Keller Williams Realty roger buraimoh

It is tough out there! Really, when it comes to buying a property, you need a good Realtor to help you. Definitely not this one! He will piss you off for sure. Even though it is the Buyer's market right now, please, still be very careful when buying a property. Especially for a condo. It is true, some Realtors only wants to make money and not care for you. Stay away from those Realtors. I had been in contact with this one and he is extremely difficulty to deal with. There are so many out there who are wonderful or at least acceptable. There is no reason for you to put up with a bad one like this, especially now it is the buyer's market.
Before you sign any contract, make sure you read the fine line. The contract is not protecting you necessary, it only protects you to a point, even if you are right. The Title company can't help you, the Realtor will more than likely disappear when it comes to a problem. There are lots of hidden fees associated with condo property, be sure to ask and ask until you are completely clear before you sign any thing. Remember, the contract won't do any good, you still have to go to court, which is a lot of work and energy/time waste for you. A very sad and dissatisfied customer.
MLS #: 3064767

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10:03 am EST
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Keller Williams Realty accepted offer/ than canceled it.

Andrew and Eric excepted my offer for my dream home than turned around and denied it just days later. Im heartbreaken I did everything i was told to do i gave them earnest money check and signed an acceptance offer than a cash offer for less than my fha offer they accepted after telling me i was accepted. Then when i called to complain andrew hung up on me. They are out for themselves and not for the customers. Please do not go to them they offered me no help...

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Andrewmonaghan
Gelendale, US
Mar 21, 2011 6:25 am EDT

I have just discovered this bogus complaint against my company, the details contained here in are vague and deflamitory.
All business carried out through The Monaghan Group is with the highest level of ethics and disclosure, this lady did not have a accepted contract, Her Offer was not signed by the seller and thus there never was a contract. All cpmunication was carried out through her Real Estate Agent and when another offer was accepted she threatned to attack my good name.
I do not make any decisions on behalf of the sellers, they instruct me of their wishes.
Andrew Monaghan
The Monaghan Group
Keller Williams Professional Partners

[protected] ext 203

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