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1.1 486 Reviews

King.com Complaints Summary

15 Resolved
471 Unresolved
Our verdict: If considering services from King.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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King.com reviews & complaints 486

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G
7:50 am EDT

King.com candy crush

All of my tools have been wiped off, at least £60 worth, I am furious and want to be reimbursed ASAP. Absolutely ridiculous, the game keeps cutting out loosing lives and now this. My email address I use for correspondence is [protected]@live.co.uk but the one on my Facebook account is [protected]@hotmail.com. I had 91 coconut wheels alone and have lost a lot of money.

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5:04 am EDT
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King.com candy crush gold bar purchases disappearing

I purchased extra lives and on 10/26/16 I had 121 gold bars saved up. This morning on 10/27/16 I noticed that I only have 1 gold bar. This is So very uncool and I would expect to either be reimbursed for my purchase or you some how figure out how to put them back. I can see that there have been several other complaints about the same type of issue. I would hope you you are working on resolving this issue and making it right for the people that have been effected.

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4:49 am EDT

King.com candy crush saga

I am tired of buying moves and not getting them. I get the wheel instead. Please reinburse my account for all the times you gave cheated me out of my extra moves. I will not spend anymore money until you have resolved this problem. This is fraud, pure and simple. This is the second time I have contacted you about this matter. Don't you care about the people who play your games? Is it all about you? Is it all about the money you get from the players? Please take care of this problem, or you wNt get anymore money from me.

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11:00 am EDT
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King.com Candy crush saga game

After recent software update done yesterday, the game shuts off after few seconds from start . Tried many times and resets but same things happening . Problem is the continuous shut offs . Please advise what to do and proceed to solve this issue . Awaiting your kind involvement and solution advice by return
This is related to the game called " candy crush " as well as " soda " . I updated the game on my iPad and then I noticed that I cannot complete the level as the game shuts down completely . I reboot again and same thing happens . How can I overcome this problem ? Do you have some suggestions to me to do for solving this problem ?

Read full review of King.com and 28 comments
Update by Karl Hilan
Oct 25, 2016 5:08 am EDT

This is a reminder to my previous complain of October 22 .2016 still candy crush saga and soda game keeps crashing on my I pad when will they fix it ?
I wrote to you since I updated candy crush saga and soda, I have been unable to play any level on my I pad keeps crashing when will this end?also I lost all my blusters.
It seems to me that your only objective is to take money from us without giving us the service . Shame!

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Learyio
, US
Jun 05, 2019 6:00 pm EDT
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I was at level 3375 in Candy Crush on my iPad when the APP just disappeared from my screen never to return. So close to the finish. I have reached out on numerous occasion to customer service..NO RESPONSE.
I downloaded the Candy Crush App. Alas is starts at level one.

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Midlchld
, US
Sep 25, 2018 6:39 pm EDT

I HATE the new candy crush update! The game board sucks and is not as appealing as the old version. It's hard to maneuver on the game because everything is so "chunky" I stopped playing because it sucks! Sad sad sad! I loved that game during my down time at night.

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Jennifer Anderson
, US
Sep 17, 2017 4:01 pm EDT

This is the first problem I have had with Candy Crush Saga. I won the game 647 and moved on to play 648 about 10 times then I got moved back to 647? If they can't give up credit for games we have already won and we have to play them over then it's not worth playing anymore. Sounds like people have much worse problems than me and that's not a good sign!

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Kathleen Celata
, US
Jul 04, 2017 8:35 pm EDT

I tried to give this a second chance because I really, really loved this game, but it locks up my entire laptop, takes forever to open if it does at all, the graphics are tiny and pitiful. Seriously? These can't all be issues caused by porting away from Flash, particularly not the ugly new look of the game. Can you stop being stubborn and return the game back to what a legion of customers obviously want?

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Vicky Evans
, US
Jun 23, 2017 9:45 am EDT

After updates lost all my lollipop s and everything else! Game turns off and lose life's every Time! Very dissapointed wish they would fix the problems! If not guess will delete this game

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Lindamay
, US
Jun 10, 2017 2:52 pm EDT
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I am having the same problem as the first, second, third ... Person so why can't you fix this problem everyone is having. I was just playing on level 675 and I used 3 of my candy and was just about to win and it kicked me off as if you didn't want me to win. Ellen Degeneres was saying last year how great it was to play this game so I started to play it everyday it was great but now it's frustrating I wonder if I wrote to her about this now what would she say now. This is June 10/17 let see how long it take you to fix this problem. And I have tried everything and nothin works. Hope you can solve this thank you .

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sennaman
, US
Jan 10, 2017 10:59 am EST

this is bull...t. mine is not playable like everyone else. do these idiots check the updates before they put them out? thanks King. get us hooked then leave hanging. Sennaman

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Jojo57
, US
Dec 25, 2016 4:19 pm EST

Same problem as others. I get booted out immediately. Really sick of it,

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sarrett237
, US
Dec 17, 2016 6:50 pm EST
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I am having the same problem. The game keeps shouting off. I play one level then it crashes. Lost 2, the 6 hours of free play. Sooooooo frustrating. This has been happening for several weeks. Sooooooooo frustrating!

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Delilah123
, US
Dec 17, 2016 10:15 am EST
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Has ANYONE heard anything from King about this. They are having so many complaints about this.

ComplaintsBoard
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9:12 am EDT

King.com candy crush

I play candy crush all the time. I have had a couple of problems with the game where gold bars disappear, and when my pad broke and I replaced it with a new tablet I lost all my gold bars and bonuses. I wrote to candy crush to no avail. I am now stuck on 1810 and have been for days, I refuse to spend more money as it is so easy to lose what you spend without any reason. Level 1810 is a speed level and I am 75 years old, not as quick and dexterous as I used to be. I feel this level is made for the young not for the aged. I feel that candy crush should look to the people who play their games and reply to their querys. Not ignore they people they rely on to play their games.

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9:03 am EDT
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King.com lost progress on candy crush

I, ve lost all progress on candy crush app as I deleted and re-installed it due to it crashing, now every time I try to play it takes me back to level 1 even when I connect to Facebook . I have contacted King on numerous occasions and they pass me onto automated FAQs which are no help whatsoever and do not resolve my issue . King must be able to retrieve my progress using my email or Facebook password .

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7:15 am EDT
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King.com the special buys on game

I purchased 2 specials on sept. 6. one was for 8.99 on pet rescue which went through to the app. but on candy crush saga I purchased the 15.99 special and did not get it. but it was took out of my checking account. here is the numbers the terminal # is [protected] the ca seq # is [protected]. I would either like my purchase on my account or the money back in my account. this is not the first time this has happened.

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1:10 pm EDT

King.com candy crush saga

I purchased 4x's from 7/28-8/11/16 for boosters during your special prices and all my boosters disappeared the evening of 8/11/16. I sent a email, left a message on another complaint site. I called and left a message and return phone number, not the first reply to any. Today I called [protected], David answered said wrong number that was only tech support number, gave me [protected], Jack answered the first time said wrong number and just hung up the phone. I called back again, I believe it was Jack again, said Google King does not have a customer support and hung up again. By this time I am very angry. I want my money returned to me...

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4:20 pm EDT

King.com corrupt game and stealing money

Candy crush just stole $30 from me. I purchased these boosters to pass level 1810 and it automatically ends the game on you with the use of just purchased boosters. This is absolute roberry. I want my money back. Candy crush is a frigging corrupt game. I want my money back now. Saturday june 25, 2016 @7pm

Read full review of King.com and 7 comments
Update by MichaelBudge
Jun 25, 2016 4:20 pm EDT

Candy Crush just stole $30 from me. I purchased these boosters to pass level 1810 and it automatically ends the game on you with the use of just purchased boosters. THIS IS ABSOLUTE ROBERRY. I want MY MONEY BACK. Candy Crush is a frigging corrupt game. I WANT MY MONEY BACK NOW.

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artforme
, US
Oct 21, 2016 8:28 am EDT
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I have consistent black-outs with the Candy Crush and the Candy Crush Soda. I have also lost money with this problem and I'm tired of it. The game is not enjoyable anymore. I've repeatedly sent emails to ask for technical support and have received NOTHING in response to my requests for help. This company is unreliable and, from reading the reviews, they are noticeably unresponsive to customers' issues. Have you noticed that they don't post any phone numbers for technical problems? They don't want to hear from their customers. There are too many glitches to keep me interested. Never again will I download another game from King!

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Connie Mccrery
, US
Sep 07, 2016 5:05 pm EDT

Same thing happened to me on lots of different levels. I did report the problem to Apple iTunes Store each time it happened and they refunded quite a bit of money. However the last time I reported it they said I should stop buying boosters as they weren't going to refund any more money. So I did

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Stacey Rodriguez
, US
Jul 21, 2016 4:14 pm EDT

They took $30 and gave me nothing... no way to talk to them our get refund..I'm done and I amon1800 something... I QUIT HOW CAN THEY GET AWAY WITH THIS...

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Scott Ballegeer
, US
Jul 16, 2016 12:49 am EDT

The entire King game system in all its iterations is set up to be a RIP OFF! Those that don't get this are exactly the suckers they build their business model around! I will never again play their games and therefore not contribute money to their CORRUPT system. Go to hell you ###s!

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sakuntala
, US
Jun 29, 2016 2:55 am EDT
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and u said 1810 can be altered with new episode and today new episode opened but the problem with 1810 is still not cleared.Kindly do some thing.

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sakuntala
, US
Jun 29, 2016 2:53 am EDT
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I am also experiencing the same problem with candy crush 1810.Kindly alter or remove it.

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sakuntala
, US
Jun 29, 2016 2:52 am EDT
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Yes I am also experiencing the same with Candy crush level 1810.kindly remove or alter it.Because nobody can play in my view.And You people mentioned that it can be corrected with new episode and today new episode released but there is no change in level1810.Kindly look in to the matter ASAP.

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8:22 pm EDT

King.com Jelly Crush Saga

They have cheated me out of hundreds of dollars. Most recently I paid $29.00 on the "Marvelous Mix" and all I got was the 250 gold bars but none of the 27 lollipops that was part of the package. I'm putting a stop on that credit card transaction & filing a complaint with the BBB. I HAVE SENT SEVERAL EMAILS AND HAVEN'T RECEIVED ONE RESPONSE BACK. At least 30-40 times after buying extra moves to win a game, as soon as I use the moves & win the game, the screen goes black and I have to play that game again. This company is cheating so many people out of their money but I'm going to do everything in my power to get this out in the public eye and get it stopped. I've also called a local TV station & got a response for an interview & then they will investigate & expose the problem.

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10:33 am EDT

King.com instead of me getting moves to complete my levels it freezes and goes back to the start

I have played this game for years now and in the past couple of months when I have bought extra moves... You have taken the money & instead of me getting moves to complete my levels it freezes and goes back to the start of the game...after the money has been taken... It has just happened again... I let it go the first couple of times ... But when I realise how much I have spent on this and it's just freezing all the time and ur left on the same level after nearly completing it ... I'm furious and would like to be refunded with the monies I have spent for the past two months... It's not right it's day light robbery. I'm fuming with this app
Thank you waiting for your reply

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Diane Beckwith Lindsey
, US
Jun 24, 2016 7:55 pm EDT

The same thing has happened to me at least 30-40 times on the game Jelly Crush. I just paid $29.00 for a special called "Marvelous Mix" which consisted of 250 gold bars & a variety package of the 4 lollipops for a total of 27 pops...I got the gold bars but no pops. I've sent at least 5 emails the past year with no response but this time I'm filing a complaint with the BBB & stopping payment on my credit card for the last transaction. I'm not stopping until they make this right.

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Jeraldine Hughes-Bowden
, US
May 15, 2016 9:36 am EDT

Very upset! This is what happens to me! Am on level 1690 and I've lost $, time, and games! Help!

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paul parry
16 crawford avenue blackpool, GB
May 03, 2016 10:23 am EDT

Level1359! I am so annoyed with your thieving company! 100s of times ive been left with 1 square left and 100 of times i paid £4.99 AND LOST MY POSITION!THIEVING COMPANY! A ONE OFF IT WOULD BE UNDERSTANDABLE!BUT THIS IS A JOKE!THIEVES!

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6:52 am EST

King.com poor product service

Candy Crush Saga have boosters to help with the game. Half the time they don't work, but they still charge my visa! This morning alone I spent nearly $10 for boosters that don't work but they still took my money, March 6, 2016. I would like a refund on some of the money I have spent on this as this is 4th or 5th it has happened! This morning my issues are with level 409, the switch 2 candies booster would not work. It always seems that one I have the problems with. I don't like spending my money and getting nothing in return, it gets very frustrating! Please help!

Beth Gratto E-mail: [protected]@gmail.com

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5:25 pm EST

King.com candy crush

I have complained about this problem in the past, but obviously fell on deaf ears! I have 30+ fellow players & again when I ask for lives, I got 3, even though I have asked at least 4 times! Friends tell me they do send help/lives, so are you holding my lives in hopes that I will spend $$? Think this is a "bait & switch" routine & if it continues, I will delete & post on FB, reasons for doing so! Not worth the aggravation!

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9:56 pm EST

King.com level of difficulty on certain boards

You've done it now! I've thoroughly enjoyed playing Candy Crush and completing the challenges you have planned for each board. I made it to Level 1038, however this board is, in my opinion, miserable!

You've made it so difficult, that it isn't even fun any more. I can just imagine the programmers snickering devilishly among themselves, as they must realize that they can screw with the players' minds. And, I have paid plenty to buy "helpers" in order to clear a board. It seems absurd that you'd want to discourage players by making certain boards too hard.

In my opinion, you've managed to take the fun out of it. Maybe some people enjoy the difficult boards - but for me, you killed it. I am sick of trying to complete Level 1038 - so I have no other choice then to quit playing. You win!

C.A. Hill

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1:56 am EST

King.com candy crush saga and farm heroes

It's really annoying the wen i purchased gold bar that get deducted wen I accidentally hit extra move, it automatically deduct the gold bar. However, if you don't have the gold bar and hit the button in error, it asked if you want to purchase and you can cancel if you do not. Why can't you let me confirm if I want to use the gold bar or not. It goes for all of your games and its very frastrated. Why would I want to buy gold bar wen k know I can't win the games. You owe me a lot of money with your trick of getting more money from your players. I have spent a lot of money and its not fair Thanks. [protected]@yahoo.com

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MadConsumer1
, US
Feb 17, 2016 6:16 am EST
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In the past week it has STOLEN 50 gold bars from me. Today was the last straw. You know how you get to click on the wheel once a day to win prizes?!?! Well today I did that, and unknown to me, it deducted 9 gold bars for each spin. I say EVERYONE needs to stop playing this crap game and put these people out of business! So many people have PAID for gold bars which never ever seem to get them. Sue these mother truckers and shut them down!

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9:31 am EST

King.com not receiving products after payment

I have purchased gold bars several times and then had these bars deducted from my account without giving me the extra time for my purchase. After payment it says game over and my items that I purchased are lost. I would like gold bars added to my account or a refund. Thank you.

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MadConsumer1
, US
Feb 13, 2016 8:09 pm EST
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I personally think this company should be sued and then shut down. They have been ripping people off from all around the world! I have never heard of anyone EVER getting a refund, but yet so many have paid for nothing!

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Tonya5155
, US
Feb 12, 2016 6:29 pm EST
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I just bought 19.99 for more stuff and now the game won't reload turned my iPad off, and stiil doing it, if I can't play please refund I am at level 1491

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Amgbfi
, US
Jan 21, 2016 10:14 am EST
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Just curious...are you purchasing them through your mobile app or through the yeti shop on FB?

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2:49 pm EST

King.com you just take the money without the exchange for merchandise

This is my second complaint for same issue. I paid you money several days ago to go on to 201. My money was accepted by you but issue was not resolved. I am still waiting. You need to refund me! You took money, cost me the gifts to take advantage of during the time period, and I am still waiting for my third friend so I can play. This behavior on your part is not acceptable. Totally disgusted. My next complaint will not be to King. You don't seem to get the message. You just take the money without the exchange for merchandise.

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Carmelita Carter
, US
Aug 21, 2016 9:08 pm EDT

I have also been cheated by the king com, they take my money an dont giving me what I paid for, an u cant get them on phone,
Going to stop playing an tell every one to stop playing,
They feel that they are too big a company to care about taking our money.
I have paid for extra moves, an didnt get them
I have paid for booster s, didnt them,
I have bundles didnt them either.

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Carmelita Carter
, US
Aug 21, 2016 9:03 pm EDT

I have also been cheated by the king com, they take my money an dont giving me what I paid for, an u cant get them on phone,
Going to stop playing an tell every one to stop playing,
They feel that they are too big a company to care about taking our money.

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What's wrong with you?
Coldtown, US
Dec 28, 2015 7:20 pm EST

You're funny!

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8:41 am EST

King.com candy crush/facebook

I'm on level 880 which requires you to get 800, 000 points in 45 seconds. I've achieved this 4 times in the last few weeks and it says a bomb is about to explode and won't advance me. I also have a friend who plays and she always finishes first with points. Not only does she finish first but she's always a million points ahead of anyone. It's impossible to finish first anymore. She says it all started when she got her new phone. I'm not going to waste my time on Candy Crush anymore. Cheers [protected]@shaw.ca

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9:01 am EST

King.com candy crush soda saga

Have reached a new level. I now need either to use gold bars or ask friends to open that level. My choice. I have plenty of gold bars, but I don't like to use them so I ask friends. For 5 days I have asked. Zero friends have responded. On other King games where I have no bars, friends always respond withing minutes or hours. Seems absolutely like a ploy for King.com to force me to deplete gold bars, since response here is not uniform. Duplicitous company.

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11:45 pm EDT
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King.com candy crush saga

Boosters vanished...! I am shocked to see my boosters getting vanished all of a sudden. Why? These were earned. Some were bought and all of a sudden how can they vanish? Need immediate response from the team. I am at level 1250. Shailendra. [protected]@gmail.com

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Donald Carter
, US
Nov 25, 2015 4:44 am EST

this is the second time in one month all of my earned items have been stripped away! meaning my lollipops, and switches chocolate balls stripers and rappers fish check marks and coconut wheels at least 200 items in total I would like them replaced and immediate action my contact is DC SRT 1300 at yahoo.com or gmail.com

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Donnamacc7
, US
Oct 17, 2015 5:50 pm EDT

Too hard to win you would have to pay. I now hate it as have many of my friends way before me. They got bored!

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