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3.1 140 Reviews

Kaplan University Complaints Summary

74 Resolved
66 Unresolved
Our verdict: While Kaplan University has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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3:16 am EST
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Kaplan University my stipend

I have been told many times that I would get my stipend when my financial posted. It has posted but the number i call the inquire about it says I don't have one scheduled when I was told by financial aid I have one. I am sick of the lies you guys tell me and I would love to drop out. You took my financial aid and kept my stipend. I am going to join the class action against kaplan. you need to be stopped.

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Kaplan University education services

My name is Camille Person. I began my nursing program at Kaplan University in Cedar Rapids around a year ago. I have given this program my blood, sweat, and tears and was over halfway done when this semester I was dismissed from the Kaplan’s nursing program.

Throughout my schooling at Kaplan I have seen more than a handful of students being dropped from the Kaplan program. This semester was the worst experience I have ever had at this school. The class I was in only had 6 remaining students, including myself, and at the end of the semester only two passed into the next term. All of our students in my class have gone to the teachers, faculty and staff, and head director at our school with complaints of not receiving the education and help we needed. I like many students asked for help, as this semester was extremely difficult and our cries for help fell on deaf ears. I know that almost all of us did everything we could, including buying additional study guide online, study groups, flash cards, and tutoring sessions with the teachers. I felt we had a lack of guidance and care for our success. The only time we had this addressed was when Tonya Holian, the Director of Nursing in the Cedar Rapids Kaplan program, came into our class and announced that every person was failing, with one person passing in each class and it was not even the same person.

I spent morning till night at the school library and using every available resource I could to help me, as I am dedicated to becoming a nurse and it is discouraging it made no difference. Our instructor spent less than one hour each week with seminars and always became confused and would then later reach out saying she was incorrect in the information she had supplied us with. The online seminars were not updated- they were old recordings and the power points did not even coincide with the seminars. When I went to the teachers for help and asked what I should focus on for the final since it was large amounts of material covered in the course the response was “Study Unit One through Ten”. Well that was the entire class course starting at day one and did not help me at all when trying to narrow content.

There were only six of us beginning this course and only two passed both classes. I feel that this should not be the student’s fault when we were not supplied education promised in our contract with Kaplan. We met our end and showed up and did tutoring and everything they told us to do. In the end if you are not given proper guidance, and you do everything you can try to succeed and you fail, it is beyond discouraging.

The amount of money paid to Kaplan in exchange for the education I have received is astounding. I have spent hours of sweat and tears and put aside my family and life for my future, and really felt Kaplan wanted me to succeed and that if I spent hours studying, tutoring, and gave it my all, then I would have something to show for it. I have many other classmates, particularly the four (4) of us who were just failed in one or both classes, who are incredibly sad, frustrated, and discouraged. To go from six to two students’ passing, when I know we all worked our tails off, and nothing to show for it, and no answers from anyone, is heart wrenching.

I hope that you will take into consideration the number of drop outs per semester, especially in our recent class, I just don’t see how that high dismissal rate is solely due to students. It is unfair that we were all asking for help and did not receive it. While we were legally bound with Kaplan on our end, they should be held accountable as well.

I encourage that the administration look at changes to be made, that the remaining students get a fair shake, and that my peers and I who were so recently dismissed be re-examined for readdmittance to a program we have worked so hard at in the last year.

Sincerely,

Camille Person

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Kaplan University kaplan university is scamming the american public and the federal government

I have attended Kaplan University Online and I made it a point to watch my student account to make sure that I didn't owe the school anything so I would have my diploma upon graduation. I have federal money borrowed that in total are $38, 000.00 for a two year degree. If someone would have been honest and told me to total amount and cost I would have never went this route. Based on my income and being a single mother my daughter is going to community college for free the grants are paying her tuition, fees, and books costs. I could have done the same thing, but I was thinking that the price was about the same and I could never get a answer on the total cost and what I would need to borrow money at all from any department at Kaplan University. The second issue I have is that my last term was my externship and I received a Pell grant refund check from Kaplan University and I cashed it like all the other Pell grant refund checks for the two years I attended this school. I received a email from Kaplan Student accounts stating that I had a balance I owed Kaplan in the amount of 1741.00 which is the amount of my Pell grant refund. I emailed the financial aid office at Kaplan and I was told that Pell overpaid and they are refunding Pell the 1741.00 and now I owe this money to Kaplan University.( As if the $38, 000.00 they received the two years I attended was not enough). First of all I don't think that I should have to pay for Kaplan's mistake (error), I did nothing wrong and now I have to pay for there accounting error! I emailed the student relations department and my education adviser, financial aid department . The only department that replied was the financial aid department stating that the Pell grant refund that was sent to me was a overpayment and Kaplan paid Pell back and now I owe Kaplan the money. ( I told them this in my email, but I was looking for someone to help me ). I was told to call student accounts who only want you to pay the said money owed, that is all they are there for is to set up a payment plan and collect money not to talk about how you should have to pay for Kaplan's error. I emailed the Student relations department again asking for a student relations manager contact information either by email or phone and have not yet received a response. So now I am stuck not able to receive my diploma and I don't have the money to pay and my payments are already due . If I had my diploma I could start looking for a job as a RHIT coding but I would need that to get the job so now I can not pay my $400.00 per month payment. Its a terrible circle to be caught up in, I did consolidation myself on the website and I applied for a deferment and I have until 02/2016 and I applied for this in Oct, 2015 and my graduation date was 10/06/2015, with no Diploma and student payment due the next month, what a joke! I have seen so many people just trying to get ahead and this has completely destroyed the future of so many, its terrible and I hope people think twice before attending Kaplan University or any other for profit online university, what they are doing to the American citizens and the Federal Government is criminal.

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Fran Greenberg
, US
Jul 23, 2016 11:35 am EDT

I had the same thing happen to me

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Mary
Erie, US
Jun 06, 2016 6:49 am EDT

The same thing happened to me and i had to pay it back. I don't think that the student should be responsible for there mistakes either. I was told that it is my responsibility to keep track of my financial aid. I had called them when I received the check and they told me it was correct then two months later I got a call saying I owed money and the pell dispersed extra money that I wasn't owed. I find it hard to believe that pell made that kind of mistake. Now close to the end of my degree they are saying I owe money this semester. It isn't a large amount but, they say I exhausted my pell funds for this academic year. They suspended my classes for $125.00 until I paid now I have a total of $250.00. They are very well trained to lie and deceive right up to management.

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Kaplan University I need to study 5 subjects again

I needed to get two more certificates in order to start the job in hospital. I applied for the course through kaplan university. I’m certified nurse and need only two certificates. But the representative of the university told me to pass chemistry, math and 3 other subjects. I asked him twice why I needed it, but he didn’t tell me. I have passed all the exams before, so why do I need to do it again. Maybe someone can explain me.

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Kaplan University charges

I graduated with a Master's in Homeland Security last year. Have still been unable to find a job in that sector even with this degree and over 10 years of law enforcement experience. They told me they would help me find employment and I received emails for about 3 months after graduation and then nothing. I started seeing articles here and there over the last few months about other people having issues with all sorts of things with Kaplan including payments and financial aid so I began looking back through paperwork. I have found that I was charged $3, 930 for room and board, travel and personal fees for an online course. I've no clue why these fees are on here and have attempted to call but never receive a call back. Additionally, there was a $3, 000 increase in tuition over a one year period and I also noticed that there was a reimbursement (supposedly) to me of over $7, 000 which I never saw. Based on my calculations, this is over $11, 000 that I am paying without good reason. On top of this, my first year there, I attempted to transfer over a credit from a different school. They refused to accept this. After going halfway through the course, they finally agreed to accept the transfer credit but refused to refund any money and made me pay for the full class. Would love to know what my rights are on all of this. I read on a different site to contact the Department of Education as well as the Inspector General so this will probably be my next step if I am unable to reach anyone again this week.

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Kaplan University stipend

I gave Kaplan two addresses: primary and shipping. I informed them which address to send my check to. Well, they applied my loan to my tuition, but did not send my check out until two weeks later. They end up sending my check to the wrong address. I called and called seeing if they would look into finding my check. I even asked for a tracking number so USPS could track it. They told me to just wait for 30 days. After 30 days, they would start investigating. This is my only income at this moment. My bills will not wait. They acted as if they did not care about my money. Someone could be enjoying my money while I wait until 30 days is up. I will never recommend Kaplan University to anyone.

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Kaplan University stipend checks

Kaplan never sends out your financial aid checks on time. They hold onto the money for 8 weeks and by the time the course is over you finally receive your check and by this point, you have already flunked out of your class because you have lost everything you owned with promises to pay very soon and never comes. I spoke to the college 3 weeks ago and they said they mailed my check out. Funny I still have not received it. This is ridiculous. The classes are triple the amount that regular colleges are and you don't receive what you are legally entitled to. This will be my last semester with kaplan after almost two years. I can't even afford to pay the internet for these classes because of kaplan. If they made it clear that you won't receive your stipend check until the course is almost over than maybe they wouldn't have so many complaints. This college is a joke of a college and believe me, don't waste your time. I have been checking the mail every single day, many times per day, for nothing but aggravation. It is a joke.

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megansmommy
Wayland, US
Jun 11, 2014 3:51 pm EDT

Kaplan's financial aid department is a joke. I was told when I should receive my financial aid, then it was 12 days later, then 14 days after that, then they don't know how long. I think they hold student funds to gain the interest. I love the way the online program is set up, and very much enjoy the classes, but this will be my last one. Hope the $60, 000 they lose in future tuition is worth the few bucks they gained in interest holding my funds. Truly incompetent and unprofessional. Everything they say is scripted. I have spoken to the financial aid department dozens of times and they always say the same thing. I still haven't seen a dime of financial aid money. So if you depend on the financial aid refund, go somewhere else or you'll end up homeless by the time you see your money. The cashier at MCDonald's could have handled my financial aid package better than the idiots at Kaplan.

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Kaplan University withdrawal

I recently just withdrew from Kaplan University Online after completing a term. I passed the class but called in to get the final grade and was told that I had a "W" (withdrawal) from the class. Needless to say that I was shocked because I did not not withdraw from the class until I finished and passed the class becasue the last time I checked my grade was one day before the term ended. The grade was an 86 and only because there was a paper that had not been graded yet. I emailed the teacher and he never emailed me back. That would've brought my grade up to an "A". So how does a class that I withdrew from go from passing to a withdrawal after I withdrew from the class after it finished. I then spoke with the guy who input and he thought I had withdrew from it in the middle of the term. I explained to him again that I had withdrew when the class was over and that he was the one who did the mistake and he would fess up to it. This school does not keep track of anything. I do not recommend no one attending this school. This is not the first time I had problems with this school. They constantly say one thing and do another.

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Kaplan University horriable school read this

Ok, Where do I start. When I first decided to go to school I looked at my options and found Kaplan. I spoke to a women who helped me through the process, from financial aid and so on. Let me say I have never spoken to any of these people once I was enrolled into school.

Few terms went by and I had a teacher for a class, now I was pregnant the whole time but THIS teacher was horrible. She goes by Q and if you go to this school and get a women who wants to be refereed to as Dr. Q, switch classes. Anyways here I am just gave birth to my son, had stitches, third degree lacerations and other complications from having a baby. Let me say she had no concern or care for me as her student what so ever. I failed that class because she wanted an extension for my extension. She claimed it was per policy which is a lie. professor are allowed to make a decision on their own.

Next financial aid is a disaster, not only are they rude but no one can understand your charges, or why you pay 200 for lab fees when you are online and not a lab. Second every FAFSA year my tuition and fees go up, crazy huh? My EFC is 0 and the more tuition the more money they get.

I would say I am leaving this school and I promise I am not the only student with issues. Google this school. I am going to University Of Phoenix. I can say that I have gone here before and no issues and you speak to the same people every week Your education is a life choice and dont pick the wrong school like I have and let them come in between that dream.

PS They're so stupid you never get your Stripend until unit 4, or 5.

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Kaplan University incompetent consultant

Their consultants does not provide enough info for the students, does not keep up with updates with students and he is not able to help solve any problems the students are having. He does not reply to emails, taking a long time to reply, even in emails he does not answer to questions. Upon application, he does not give the students of when will they be hearing back from him and the university, just asking the students to wait for his email. So because of his misleading info, the students end up had to miss some of the lessons, making it unfair on the students because of him and his incompetent.

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Kaplan University not passing course

I have been at Kaplan University for over three years. What work I do gets mostly high grades. I took Linux as a suggested course, not required, and have failed it five times. Every time there was Technical problems, of accessing the right stuff, getting an OS and then having it fail in the time of the course, having to redo what I did, not getting backup.

When I tried to drop the course, they refused. Said i would have to pass it. The last time I got a 65 %, but on what I completed, I got good grades. The Seminars would skip, break up on vocal, not load on visual, and yet, I got the failing grades.

I feel I should get a passing grade, due to the technical failure of the school.

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Kaplan University fraud, expensive, misleading

This college is a fraud. This college gave me outdated books, and classes. I had to buy my own books. I paid for the cst (Computer support technician) which cost $16, 099 and I regret it. I regret not going to a community college or state university. Avoid this college at all cost, one of the teacher's didn't even have a single certification. They give excuses for outdated books and I regret graduating. Again, avoid at all costs!

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Kaplan University - student loan scam

I am reporting this information to you in an attempt to make justice happen with the online university who did this to me. My story starts in 2006 when I signed up for online classes with Kaplan University. I wanted to earn my Bachelor’s Degree in Paralegal Studies. I attended one semester, received two textbooks, and started my journey of attaining my...

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Kaplan University taken all my financial aid and failed me in last class

After being told I had to have emergency surgery in my final semester at Kaplan for my Masters in Psychology, they failed me when I hurried through an assiment because I could not get ahold of an acedemic advisor to discuss this. There has to be some better solution, I will appeal this with FASFA and let them know how the University is taking money and I know I am not the first person as I was warned by an individual when I first started the program. I would have held off on taking the class when I found out I had to have surgery to get rid of cancerous cells, but when I tried to contact academic advising I was given a run around then. I was also given the run around after I was told in my second semester we no longer have individual academic advisors that I had a team of people who could help me and since have never talked to an individual who cared about me as an individual just me as a pay check. There has to be some solution, not you guys just get my money I call out for help and I get nothing so I muttle through and come out with a 3.74 until the comp class which I know if life was different as it is today I would ace that class no problem. Kaplan really needs to look at the tatics it has taken, this story makes your university look like a money mill not an educational facility. Even durring this process only one individual called me one time, I beleive us as students and paying to attend the university deserve more than this. We deserve a friendly voice on the other end of the phone, not sorry you loose in an email because you became medically ill and couldnt get some help durring it so I tried to do what I could do to get my paper in on time and failed due to plagerism, for one of course the information we all get is from some other source unless we are into research ourselves. Now they will not even allow me to post on their facebook page and I have not even bashed them besides this complaint but that has to say something.

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S. Sawyer
Saco, US
Dec 19, 2014 1:31 pm EST
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I was two classes from my bachelors degree and they said, I maxed out after one term and had to take an additional 14 classes to earn my degree, they sent over $450.00 of my pell grant back and are billing me, They said I had to make 80's in my classes or I would be suspended, I earned my credits, But was kicked out anyways, 2 classes short of my degree, I have never heard of maxing out of a program after one term, I also did not get my financial aid til 8 weeks after the 10 week term started, that is money suppose to get supplies for the term.

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Kaplan University fraud misappropriation of government funds

Hi my name is Christina N. Mcquiston,

Fist let me start by saying I have read and followed most any and all complaints about Kaplan" formerly"( Maric) collage from all over the united states and from what I have read I believe to be undoubtedly true, I have personally dealt with .Kaplan University. Kaplan is an institution that not only misrepresent them selves and misleads each and every student "even if they are not aware" . Kaplan universities polices and practices are getting out of control and, I further more do not understand why they have not been closed down or investigated by the Department of education for unlawful practice's and misappropriation of government funds and student loans and further more fraud.
On December 12, 2007 I began Maric collage Bakersfield, located at 1914 Wible road Bakersfield, California As a student in the paralegal program in hope to fulfill my life long dream of obtaining a legal and professional career, unfortunately that was not the case . When entering Maric collage Of course I was told all about how wonderful this institution was and how Maric's Paralegal department was outstanding, Lead by Mr. J. Jameison Jr
As I started to really excel in the program obtaining honors and perfect attendance the school program director Becky Anderson had asked me to become the ambassador to the paralegal program ..ie; giving speeches and helping coordinate guest speakers to come visit the institution in hopes of furthering job placement for upcoming Grads, Of course I assumed the position with great hopes for this would really look great on my résumé. Well after about four months into my courses I had started to get bills for immediate payment, when I was told by my academic advisor that I would have no out of pocket expenses.. of course no matter what I paid the bills to keep in the program.
Well to speed up my story I started to really notice that not only the staff members but the students in the collage where being mislead or angered at the collage making students who transferred from " A real collage (Bakersfield community collage) with A's had been made to retake classes that they had already taken so that Kaplan would receive the full tuition Disbursements from all students. This really became a huge issue at the collage but also many students "me included" never received any of our living expenses, but were being asked for more moneys than originally told the program would cost.
So students and staff started to leave Kaplan under weird circumstances, then to find out it was due to staff trying to stand up for it's students rights, so they were terminated. Students leaving because of the overwhelming lack of understanding about why we were being charged different amounts and being forced to sign New contracts with the school, also charges for things we never received books, supplies, excreta.. during this time we had gone through three different program directors like MR. Anthony Halley and a few more came and gone.. We students also at this time started up a Law club, man they really tossed me to the wolves with this one . First they had let a student from the criminal justice program be the lead Present at first " allowing her to handle club moneys, but they never even bothered to do a back ground check on this person, even before letting her take criminal justice program .
well as time went on we worked with the staff members at Kaplan and any and all students of the cjp.(criminal justice and paralegal programs) earning money for the club to take students on educational field trip "jails district courts and so on.. Fist time a staff member mishandled the moneys from the club due to the director insistence that the staff at Kaplan keep the moneys in a safe place for the club, "Yeah right" it somehow just vanished, so of course we as students who had already made reservations in the city of San Francisco had to uphold our end of the bargain and make down payments to the destinations, we re organized the club and had opened our own bank account to maintain or hard earned money from bake sales serving dinners at the school to gather the money needed to put 70 students on the field trip,
So the president and secretary of the club were the only ones who had access to the money. well they decided one day to go and empty out the account and also have any and all moneys from the down payments made reimbursed to them "at there homes not the school.. when I found out I was outraged, I had went to Mrs. Becky Anderson to talk about what was going on and ask if she would aid me in reporting this issue to the police Becky said of course she would, then found out she could also be held liable and refused to help me prosecute these people for such an amoral crime, embezzling charitable funds and misappropriation of club funds and fraud.
So I myself called the police to make report well to find out that the president of the Law club at the time was using an alias name in fact she had three names known to the Bakersfield Police department ..I was in awe about this how did a person with previous criminal background and problems with the Law even get into a program that teaches law.
After all the turmoil I ended up with no charges and 70 student wanting there money paid, refunded again I went to Mrs. Becky Anderson for help she had verbally said she and the school would donate 700 dollars to help me pay back the students, even sent me a letter confirming the agreement . well when push came to shove she refused to comply with our agreement, and I personally held car washes ever weekend until each student was paid off, with the help of ex police officer now director of the CJP Anthony Haley and Mr. Ed Hammon we sent letters to Kaplan universities chair members informing them on the issues at hand with the collage and Tonya huerrta aka ex president of the Law club well needless to say that got us no where.
Further more this ended up being the tip of the ice burg.. a few months later I was told they where graduating out the Paralegal club at the Bakersfield compass and I had only had two classes left to complete my course studies, They told Mr Jameson he would no longer be needed and they could not afford to keep him on staff ..where was I in all this. left behind and pushed into Kaplan online I went from only needing to take one class of civ pro to being told I had needed six more months online( "more money" big rip off ) for the school. Also that I had to repeat classes I had gotten an A in, in the classroom setting, So I started to look at other options finding out that I had already been charge tuition for Kaplan on line and my Student loans were over lapping" really" how is that when I never signed any thing or agreed to go online" it just was not for me."
after checking into several other Universities I found out that was a bunch B.S., not to mention that they are supposed to be an accredited University, what that really means is they are an accredited school of higher learning, not an accredited University, a big difference.

It was disappointing to find out that a good majority of the credits and courses that I would earn from Kaplan would not transfer over to some of the other Universities I wanted to attend...
After investigated on my own I had found out that not only did Maric forged my signature when it changed its name to Kaplan university but It also over charged me for classes I never had to take. Putting me in such a outstanding debt with the Department of Education "unbelievable ". So here I am three years later no degree 17, 000.00 plus in loans .. trying to discharge this debt due to fraud and getting nothing but harassed every five minutes by the finance department from Kaplan and creditors, just today from 8 am to 11 am 12 calls from unknown numbers and collectors trying to get full payments from me . I believe this institution should be closed down and I know I am not the only one.

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Jay Jamieson
Bakersfield, US
May 20, 2013 1:32 pm EDT
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Christina:
I am sorry to hear what happened to you. I always tried to provide quality instruction and believe I did so. You were a great student and I hope you at least got something out of what I taught you. One clarification, I was never told that I was let go because they could not afford me. My personal belief is that the paralegal program was discontinued because the college is under intense pressure from corporate to retain students and find them jobs after graduation. The numbers for the paralegal program were not up to their standards in that regard. Frankly, I was not willing to lower my standards to increase retention and I was always up front with my students about the difficulty of finding work in the profession, especially in this economy. Wish you all the best in the future.
Jay Jamieson

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Kaplan University about kaplan

I feel like this if kaplan is such a bad school then why not sue ? you should of did your research first before wasting your time and energy im not saying this havent happen to anyone is true but instead of pounding your keys about how this school sucks go to the state sue them whatever you have to do to make this right because obviously kaplan still have student enrolled still making there money so i just recently been in kaplan for a month i havent recieved any problem such far but all im saying do your research first about a school becaused you might not approved how their system work get it together people like seriously it a way to resolve a issue.

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Jessmore29
, US
Sep 16, 2016 12:46 am EDT

Yea you seem like a Kaplan student. It's a shame you are in college and just wrote one long run on sentence. It amazes me that most of the people who side with Kaplan seem to be the least educated.

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MizGerri55
Horn Lake, US
Aug 16, 2012 2:58 am EDT

I also loved Kaplan when I first enrolled. I bragged about the school to my family and friends. However, as time went on it became apparent they they were out for money and nothing else. They totally messed up my degree plan with bad student advising They had me taking classes that I didn't need but paid for anyway. I ended up running out of financial aid needing only 18 credits to graduate. I was forced to sign their own promissory note saying that I would pay $975 per month on the $5, 000 I still owed them. Even though I couldn't afford to pay that enormous amount per month, I was told that I had to sign or I would have no more access to the classroom. I signed under duress. They hounded me like crazy, trying to get blood out of a turnip so to speak, and still threatened to block me from my classes. It has been a total nightmare. I had done some research and thought the school was credible. Believe me they are all about money! As soon as it runs out they could care less about you. When you try to explain your circumstances to them you can hear the silence. Then they ask, "well how much can you pay today?" I hope your experience turns out better, but I doubt it will. Several people I know personally have had the same horrible experience that I have. To anyone else; if Kaplan calls you on the phone: Hang up!

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Kaplan University what a scam

Kaplan University is a very big scam. I just signed on for the first term a couple weeks ago. I am still in the free 5 week program, but I emailed my adviser and said that I wanted out. Haven't heard from her yet.
The classes are very pathetic. I was learning the stuff they are teaching in my Comp 1 class at Kaplan in my Freshman English is high school. It was ridiculous. When I asked the professor, he said that "High school English classes will overlap with your courses here". So basically he just said that I shouldn't have busted my butt in high school to make good grades and pass AP tests? That seems suspicious.
Also, the discussion boards! Ohmigosh, the people on there have such bad grammar and I cannot stand to read the posts. One student put up one day in a seminar, "Prof, we read dis paper now?" I'm like "Dude, where are you from and how did you get into college?" Then I realized that they just let anyone in.
The skills held by the professors who are supposed to be "very qualified in their fields" are not even close to what my high school teachers had. I actually TAUGHT the professors something that my HIGH SCHOOL teachers learned in college, but the professors had no clue what I was talking. I often times ended up teaching the students on the discussion board. Like writing a good essay? I taught 3 students the words that should never be used.
I also got snoopy and looked at the professors' Facebook pages, I found them because their names are not very common. One teacher is not only very "homely" looking, but his profile pic is of sitting in a chair in a very bad looking look shirt and he looks like he's missing a few marbles. Not the kind of person I want teaching me. (Did I also mention that he is the English teacher who got a degree in Mythology?) The other teacher, a Legal Skills study teacher, has a profile picture of herself partying. Are you serious?! I know that it's a personal Facebook, but profile pictures are supposed to be professional if you work in a professional job.
I had a perfect 100% grade until this past week. (Yes, I know it was only the first week before, but still). Then I check my grade in my Comp class to find that I now had an 88%. So I scrolled through only to find that I had been docked points on a discussion and given a 0/10 on a Journal entry. So I emailed the professor and asked what was up with the journal. (I didn't need to ask about the discussion board, since it was explained when I clicked on the grade.) He replied 2 days later, (mind you, I emailed him in the middle of a seminar WHILE HE WAS ON HIS EMAIL), with "Maybe you didn't cover the topic well enough or you went off topic." I did not want a MAYBE, I wanted a real answer as to why I was given a 0 on something that I worked for 30 minutes on. (For those who don't know, the journals are just 1 paragraph about whatever topic they give.) I have decided that I am just not going to go back to class.
The advisers are not good at all. I have called and she has lost my file because it was transferred without her knowing it and she has also put me on the line with several other advisers because she wasn't going to be in. Once, she even called and put me on the line to finish enrollment and then the guy I was talking to said I needed my diploma first and my adviser goes "oh, I'm sorry, I forgot you didn't have your diploma." Later when talking to financial aid, I had to strain so hard to hear the guy that it wasn't even funny. He talked so low that I had to even turn the fan off, it was making too much noise.
The books suck horribly. 1) they are written solely by the college. and 2) they are all online. I cannot stand them all being online, I get a headache staring at the screen. Not only that, they are poorly written. They have more color than my sketch book from high school. (Yes, I am being very serious.) The reason I mention the color thing is because I have read from college level books before and never once have they EVER had pictures except maybe a small drawing on the side to point to something important. It is very unprofessional.
The seminars (lectures) are pointless because half the time the students have a completely different conversation going on to the side while the professor is talking. Not only that, I bring up again "how did you people get into college", one student did not know first person, third person, second person and another did not know the difference between Martin Luther and Martin Luther King.
That brings up another problem. In this past seminar, which was Thursday June 21, 2012, the professor had us stop to look at a paper written as a sample essay. What do I notice first-hand, the sentence structure. It was very poorly put together if you ask me. It was filled with contractions, which I have been taught since Freshman year in high school are not what you put in a college-level essay. AND it switched verb tenses between past and present. He was writing about Martin Luther, and in the third paragraph he said "this IS a courageous action"--really, so it is still going on? No! It should say "this WAS a courageous action". And this was written by the English professor.
Now, could that have been a mistake? Yes, it could have. If he wasn't trying to show us what a college level essay looks like. He also told us in the beginning that if he is in a bad mood, OUR GRADES WILL SUFFER FROM IT! That is not right on so many levels.
Once my adviser calls, I will tell her that I am going to withdraw early from the 5 weeks. If she doesn't call, then I will fail out. But I'm not a complete student yet anyway. It says so on the paper. During the first 5 weeks of classes, the Kaplan Commitment program for those who don't know, you are not responsible to pay anything and you are not considered a complete student. If you choose to stay, then you will be considered a complete student. If she doesn't call by Monday, I will call someone there and tell them I want to withdraw and that is final. I may even call them out on the game they are playing.
If anybody is considering Kaplan, DON'T! It is not accredited by your local state college or a University you will plan to go to. If you want an online college, I suggest going to an actual on-ground college and speaking to them about online-courses. Many offer these now-days.

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Debi Johnson
Birmingham, US
Mar 03, 2014 11:37 pm EST
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Well, that was not the case with my classes at all. Every discussion post had to be at least 1-2 paragraphs with supporting documentation. Every response had to be academic and theoretically accurate. It had to also be in APA reference formatted. We were strictly graded on our responses to each other as well. We were strictly graded on our writing skills. I am sorry that you had a negative experience in that area. I had wonderful professors, and they were highly engaged and supplied us with other references and academic materials. The assignments were very meaningful and practical. My issues were strictly with the financial office. Weekly webinars gave us an opportunity to interact with classmates. We really learned from each other on a daily basis on the discussion board and weekly during the webinars. The webinars were great in a sense that it added to the daily discussion.

Debra Johnson

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btaylor
atlanta, US
Mar 03, 2014 11:04 pm EST

My sister is enrolled there and it is a joke. The weekly assignments consist of discussion board posts that are three sentences long and do not require supporting documentation. Instead, it is all opinion based arguments among the class who have yet to figure out that writing in caps lock is an inappropriate response.

Last semester my sister took a statistics class and received a 100 grade even though she had no idea how to do the math. The professor actually told the class not to focus on the math. Not to focus on the math in a math class? Now, this isn't just forming an opinion based on their for profit status either. I have finance degree and an MBA so I have a lot of experience in an academic setting. I have never heard of a math class that doesn't focus on math EVER. I took stats and two dozen more math courses and cannot explain how concerning it is to hear someone get a 100 in a course when their entire calculation and analysis was wrong. I mean nowhere near the right answer either. I can't even imagine what the two paragraph final assignment looks like. That's right. The cumulative semester assignments consist of half a page full of direct quote citation, which according to me is plagiarism. Don't waste 20K on 7 courses like my sister. It will not make you marketable nor will you learn anything except nonsense in caps from those carrying a 4.00 gpa when in reality it would be a 2.00 gpa anywhere else.

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11:59 am EDT
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Kaplan University financial aid scam suspected

I complained about a balance on my student account, which was caused by Kaplan returning financial aid back to the lender without my approval. My complaint went to the ombudsman for the university and she agreed that the money was returned inappropriately. She stated, via email, that my account would be credited and the account brought to zero. I completed the Masters program on April 17, 2012. They responded, on May 4, 2012, the following: "Based on our review, our office has rendered a decision in good faith to credit $3, 055 to your account. Please allow up to 10 business days for the credit to be reflected within the credit agency. Once the adjustments are processed, the balance on your account will be satisfied." As of June 18, 2012, the balance is still $3, 055 and I am now receiving harassing phone calls from student accounts. I have an idea of what my next step will be.

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JC50974
Belmont, US
Oct 04, 2012 7:05 am EDT

I too am currently awaiting a phone call from the Obudsmen. They did the same thing to me and I have 3 weeks left until im, done...what can i do? Im seriously thinking about joining the class action suit against Kaplan.

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Kaplan University federal loan not returned

I enrolled at Kaplan University in 2005 to finish my Paralegal Degree. Unfortunately, I had to drop due to financial problems, I paid my Federal Loan - but all of the sudden I received a letter from Kaplan telling me I owed them $2, 000.00
I have been trying to clear my debt, and there is no one to help me clarify this problem. I also found out that they were supposed to return money to the government because I dropped the classes and they had all their payments.
Please help.

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Kaplan University do not enroll!!!

The instructors are allowed to grade as they "feel". Each class is run and operated by the instructor, not the university. If you have an issue with an instructor or have a concern like question specific assignment criteria or grading practices Tough luck! I maintained a 3.96 GPA until my last term. I took a lower level elective (200 series)and questioned the grades I was making, as I could not get above and 81. All of my grades had been 96+ in all other classes prior to this. Nothing happened and I was sent a conduct letter threatening to kick me out of the school my very last week of a bachelors degree when I complained to the dean of the department. When I emailed the teacher, repeatedly, she said I insulted her by questioning her and my grades then became worse. I called student advising 5 times and was told to work it out myself since the school has no influence over individual instructors and how they grade or communicate. My 3.96 GPA tanked my very last week because of this class and I even received an academic warning letter from the dean of another department for the "tone" of my emails with the teacher. All of this happened my last week of what was supposed to be a joyous time. The school never asked my side and didn't care that I tried to resolve the issue 5 times with their advisers prior to my "blowing" up in the last email with her. She was equally nasty but used a better writing style to communicate it to me. The bottom line is that I tried to get help starting in week 2 of the 10 week term and was told tough, take the grade and move on with life, despite it's impact on my near perfect GPA. My graduation will always be shadowed by the disgust of this event and the university's unwillingness to help. DO NOT ENROLL HERE! ONCE THEY HAVE YOUR MONEY, YOU ARE STUCK! I had numerous problems with financial aid as well. Idiots! I had to get an ombudsman to review my account 3 time in 1.5 years there because the financial aid people screwed my account up. All 3 times, the ombudsman found accounting errors to my benefit. Getting help and anyone to listen to you is IMPOSSIBLE! I will never recommend this university to anyone, ever! I am not lazy either and had no, I mean zero difficulty with grades prior to this single lower level elective class! Disgusting that they blamed and threatened to suspend me my last week without ever asking my side of the events!. I am an honor student and graduate, Suma Cum Laude.

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Darlene Murray
Austell, US
Feb 08, 2016 5:07 pm EST
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I agree with you, I was going to enroll into this university and changed my mind. The director of admissions told me that a bachelor's degree is 180 credits, and that is there requirements. I did not approve of the 10 week course, and you have to take 2 classes at all. They go by the quarters only, and to me that is not fair, because you will be paying much more money for your education. I rather go to a school that offers a semester and take one class and either 3 or 4 credits. I have 69 credits already, and I will try to go back to Ashford University to finish my degree, because at least they take all your credits in. I immediately changed my mind about enrolling at Kaplan, and I'm glad I did. Good luck to you!

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