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CB Airlines and Air Travel Review of Kaniswari Munusamy
Kaniswari Munusamy

Kaniswari Munusamy review: Airasia service

K
Author of the review
10:24 pm EDT

I flew with family from kl - kerala - kl via airasia. Upon returning from kerala I was worried of excess luggage hence I booked for extra 20kg under my daughter's name who at that time did not have any checked baggage. But my payment was not able to be completed as my debit card had some problems so I cancelled the request to add on the luggage. But I was harassed when I reached airport and told to make the payment in order to continue with flight as scheduled. We made sure the luggage do not exceed the booked amount but instead was suggested to checkin our hand luggage space as we were told that it cannot be cancelled. It was just waste of our rm76 for that extra 20kg that we were made to pay. Case handled by ms ajil from airasia kerala. Please get back to me about it.
Thank you very much.

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