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The good, the bad, and the ugly - discover what customers are saying about K. Hovnanian Homes

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I signed a contract with KHOV and they mentioned they match the appraisal price if the home doesnt appraise for the contracted amount. Contrary to that, only if you use their financing does that happen. In addition, I believe they are buying mortgages under their paper and depending on your credit from 630 using one bank and 640 using either Wells or BOA...

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3:27 pm EST
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K. Hovnanian Homes Stealing Deposit for Services

My husband and I were going to buy a home from K. Hovnanian with the 'help' from their sales associate, Tom Rude. While there he told us we could finance our blinds into the note or pay in a cashiers check. A few weeks later we decide to buy the blinds with a check. We specifically asked him "If the loan is not approved, then we will get our money for the blinds back... Right?" There was a confusing paragraph about the return, so I asked again and he said that we would get the money back if the loan was not approved. A week later we find out that the loan was not going through, so Tom sold the house including the blinds we paid for and told us that we have to purchase another home to get the money back. If we couldn't get approved today how would we get approved in the next 3 months? Also, how right is it that they sold our house, with the blinds we paid for, and did not give us the blinds or money back?

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K. Hovnanian Homes Scam and fraud

* Majority of Cobblestone Square Owners polled would not purchase their unit again

At a meeting with KHov Virginia officials on Thursday, April 10, 2008, co-owners at Cobblestone Square were asked if they knew at the time of purchase what they knew today, how many would purchase their unit again? A vast majority voted no.

* KHov Virginia has an unsatisfactory record with the Better Business Bureau

Reported on Tuesday, July 24, 2008 10:22 AM, "Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s)." In a letter dated June 16, 2008, David Dennis of the Better Business Bureau wrote, "As a result of our efforts, a vast majority of the thousands of complaint cases we handle each year are resolved." You can check KHov Virginia's latest BBB rating at: http://www.dc.bbb.org/report.html

* Official position of KHov Virginia is they do not have to abide by their verbal commitments

Time was you could trust a person's word. Not so KHov Virginia. In an email dated Thursday, May 8, 2008, Drew Main, the Director of Homeowner Service wrote David Dennis of the Better Business Bureau, "At no time does K.Hovnanian Homes accept verbal agreements as being binding." Note - this is from the Director of Homeowner Service.

If you have any questions about these facts or any other information, please contact me at ScottCampbellB AT cox.net.

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StayAway-BAD
, US
Nov 15, 2022 4:39 pm EST

STAY AWAY. Free Advice! For your sanity and $$$. Just say no

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Ron Duck
, US
Jan 01, 2016 4:18 pm EST

Agree with the statement. We purchased a villa in Aldie, Va in 2013. We were shorted insulation in the attic, found shoddy workmanship in the installation of our floors, and we've found the windows to be of poor quality. Our gas fireplace was not insulated, yet when approached, we were told that it met code. "Code" means we make no effort to actually do the right thing. We were also told that these are energy efficient homes. We've found that our HVAC system design is "old" - with suspended attic ducts in an unconditioned environment, un-insulated duct boots that cause extremely uncomfortable conditions in the winter. On the exterior, my grass has been spotty because of the random tools, plastic and building material that was tilled into the year prior to sodding.

Customer service is a joke. I've had a parade of techs out who always find a way to use the "code" phrase. This is a horrible company and I have done my best to steer others away based on my experience.

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darrell Wade
Culpeper, US
Apr 27, 2014 9:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a house built in Culpeper, VA. This home is poorly built, all of the toilets leaked, major drywall cracks and trimming falling off. I wrote them up on Angie's list. DO NOT USE KHOV...YOU WILL REGRET IT!

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Nicole Kim
Seabrook, US
Mar 20, 2014 1:45 pm EDT

I agree with his statement. They did the same exact thing to J L as to us. DO NOT USE KHAM as your lender. They are crooks and scammers. They use your earnest money and upgrade money as leverage to extort people. They do not give you an answer if you are approved or not within 30 days. Forcing you to automatically forfeit your earnest money. If you have cash to buy your ok, but be ready to wait two months for an approval. We had an FHA loan through KHAM and we waited 2 & 1/2 months. We gave al the supporting documents the next day we wanted the house we filled out their online application that day. They didn't even start the process on our file until 2 weeks later. THEY NEVER RESPOND IN A TIMELY MATTER OR ANSWER THEY PHONES. After 2 months we are pre-approved, BUT on the finally approval they denied us. We found out they did not properly evaluate my fiancé and were using his student loans which have been on deferment for over a year to calculate his debt to income ratio which by FHA stands and procedures they are not allowed to. We lost the house we wanted and they took our money. We are still in the process of trying to obtain a refund from their corporate office in Florida for our earnest money and upgrade money. It's been a nightmare and I DO NOT RECCOMEND KHAM TO ANYONE FOR A LOAN.

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J_L
, US
Apr 04, 2013 9:39 am EDT

K Hovnanian American Mortgage (KHAM) is the most unprofessional and unresponsive firm I have ever dealt with. They pre-approved us in January, contingent on the sale of our current home. When we received an offer on our, 30 days later, we reached out to KHAM to confirm our approval, at which point we were informed our file had not yet been reviewed but that there was no indication we would not be approved. We urged them to review it as soon as possible as we were in the process of selling our current home. They assured us we were a high priority for them. The week before we signed on the sale of our home we called again to check on the status (30 days later) and were surprised to find out that we still had not been approved because they had not had the time to review of file yet, but once again assured us there was no indication we would not be approved and they were not in the business of denying loans and not to worry about the sale of our current home. They we signed on the sale of our home, KHAM contacted us, at 730PM in the evening, alerting us to an issue with our documentation (documentation they had in their posession for 90 days) and informed us we would not be able to qualify for the loan. After we sold our house. 20 Days from our scheduled closing on the new KHOV home. We went and forth with them for four days, and each day they did not return our phone calls until after 730PM, at which point it was too late in the day for our account manager to get the answers to our questions or too late for us to contact our accountant for the information we were requesting. Costing us valuable days. We sold our home based on assurances made by them of our approval. After the fifth day (15 days from our closing date) we reached out to another lender was able to issue us an approval, based on all the same documentation we had supplies KHAM (we provided KHAM several documents more than twice, it is our impression they either never looked at them or lost them repeatedly). Finally, in an effort to retain our business the offered to buy down our interest rate for us if we would stay. By this point we were so disgusted and had no faith in their ability to close our loan that we walked away from $13, 000. $10, 000 in closing costs for using the builders lender and the $3, 000 to buy down our interest rate. If someone is willing to walk away from that much money just so they do not have to deal with them any longer, that says alot. I believe they had NO intention of approving our loan and we would have been without a home. They allowed us to sell our home and made no effort to make us feel confident that we would be approved. I would NEVER EVER recommend using KHAM, no matter what they offer you.

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MadInIllinois
, US
Feb 15, 2012 5:09 am EST

Sorry...I should have clarified that Town and Country homes is now K. Hovnanian Town and Country homes.

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MadInIllinois
, US
Feb 15, 2012 5:06 am EST

Virginia...you are not alone! After years of chronic sinus infections and a diagnosis of an incurable respiratory disease (in 2008), we hired a building and mold inspection specialist in October. The inspector found 9 types of mold and pathogens; structural defects; roof warping, windows pulling away from the frame, water leaking into the room; cold air coming through the window; defective HVAC unit, high moisture levels and a system which is "not designed to deliver filtered and treated air so that moisture, dust, and plant pathogens do not enter into the home via the air duct system;" a smoke alarm that almost caused a potential fire by sparkling, smoking and falling off the wall. After we presented Town and Country with the results of the inspection, Town and Country brought in their own inspector, who according to the Illinois Attorney General's 2007 Press Release, entered guilty pleas for himself and his companies (Aces Environmental Consulting) for providing the city with fraudulent inspection information and operating with an expired license.

After their "inspection, " Town & Country does not answer my phone calls or respond to my emails. Town & Country is well aware of the mold problems in this community and the structural defects of their homes. We are not the only family in Churchill Club that has notified Town and Country of the mold infiltration and building defects.

Anyone know how you can tell if they used Chinese Drywall? We do not have the tell tale rotten egg smell, but I heard that there are ways to cover for that?!

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JONESO
, US
Jan 31, 2012 3:03 pm EST

The Virginia Service Manager is rude, disrespectful, unprofessional and don;t give a darm about YOU after the home is purchased

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Roger12333
Keller, US
Oct 26, 2010 12:46 am EDT

I agree. I just bought a K HOV home..and I wish I had NOT ! The quality is really bad and design sucks.

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thakarm
Jers, US
Sep 26, 2010 11:20 am EDT

We own a condo in another KHov developed property and it turned out to be the most regrettable decision we made. The biggest complaint we have is the construction quality. On the outside it does look very good and expensive. However, living there for 3 years now (the place is almost 5 years old), the quality is beginning to show.

Additionally their sound insulation is the worst - we experience many sleepless nights. We are not the only ones, we've asked our neighbors and they've made same complaints.

We would highly recommend testing out before. Their post-sale service is not great either. Maybe due to the recent downturn, they've not responded to our board's requests to fix the simplest items. I would check out other KHov before making the purchase - they have mostly mixed reviews.

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