Complaint Rating:

Company information:
K. Hovnanian Homes
4090-A Lafayette Center Drive,
Chantilly, Virginia
United States
khov.com

* Majority of Cobblestone Square Owners polled would not purchase their unit again

At a meeting with KHov Virginia officials on Thursday, April 10, 2008, co-owners at Cobblestone Square were asked if they knew at the time of purchase what they knew today, how many would purchase their unit again? A vast majority voted no.

* KHov Virginia has an unsatisfactory record with the Better Business Bureau

Reported on Tuesday, July 24, 2008 10:22 AM, "Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s)." In a letter dated June 16, 2008, David Dennis of the Better Business Bureau wrote, "As a result of our efforts, a vast majority of the thousands of complaint cases we handle each year are resolved." You can check KHov Virginia's latest BBB rating at: http://www.dc.bbb.org/report.html

* Official position of KHov Virginia is they do not have to abide by their verbal commitments

Time was you could trust a person's word. Not so KHov Virginia. In an email dated Thursday, May 8, 2008, Drew Main, the Director of Homeowner Service wrote David Dennis of the Better Business Bureau, "At no time does K.Hovnanian Homes accept verbal agreements as being binding." Note - this is from the Director of Homeowner Service.


If you have any questions about these facts or any other information, please contact me at ScottCampbellB AT cox.net.