Complaint Rating:

Company information:
JustFlowers.com
California
United States
Phone: 800.551.6656
www.justflowers.com

Valentine's Day flower didn't get delivered to my husband. He has asked the receptionist at work, but she said she never saw the flowers for him. We asked for a full refund. They've refused because after their "investigation" flower did get delivered yesterday at 12 such and such PM. So, they said, what can I say, the flower should have been there. They only gave me the option to give me $10 credit and/or re-deliver it today. Since that was already afternoon, and I said my husband will leave by 4 pm today, please deliver it before that. They refused the guarantee. And we don't even know if the flower will get delivered. Either way, customer has no choice other than letting them take your money away with no guarantee another delivery. I gave them another chance to re-deliver. And guess what, flower didn't show up before 5 pm. They took my money, and they didn’t deliver or even re-deliver the flower. They make it sounds like as if I’m the one lying about not receiving the flowers. This company is horrible. They should not keep doing the business like this. Please do not order anything from this company.