JustAnswer
reviews and complaints

My paypal account was charged $51.00 - I want a reversal since my issue was not resolved and did not get the help I needed. I needed to resize a photo and the help was not able to assist. I did not realize there was a charge for this service, or I would have never agreed to the offer of help. So I am still looking for assistance to reformat a photo, .

Earlier this year I used your service to resolve a computer problem

I elected to pay a fee if successful

It was and $20 was claimed

So far so good

Subsequently you have taken to (2) sums of £29 from my account.

Why ? I did not authorise these sums so why were the taken

I demand a full refund and an explanation as to why this amount was taken

Any why

regards

John H fisher MA

john.[protected]@btinternet.com

I have used" Just answer" on maybe two occasions - several months apart.
However, I NEVER requested membership - and I have now been charged for two consecutive months, , October and now 14 November 2016 at a montlhy price of 28 (euros)?
I do not respect internet sites that "con" you into joning .
Please remove anything that indicates I am a member, and refund to my bank account the last two membership subscriptions that you have taken. The latest being 14 November 2016.
thank you

The lawyer they had me talk to was very un-professional, had look up answers as my spouse would get any of my benefits [ pay and etc ] as had them before the marriage. Put me on pause and came back like 5 minutes later and said no, she not receive any, as having them before the marriage. Was asked if anything else and said yes, that was not to sure of her address, what to do, he replied need post it in newspaper, see sections 13, 14 and 15. Then he was gone, , sections 13, 14 and 15 of what, no reply . This was on the 7th of Nov, 2016 and tried several times to get back for answers and one failure after another to make contact. But they did take a total of $ 40 dollars from my account, one was for $ 35 dollars, next amount was for $ 5 dollars. So after this run around asked them cancel the membership and did request a full refund. This was on the 14 th of Nov, '16, they did cancel the membership and said would get a full refund in 3 to 5 business days to my debt card. Also they gave me reference numbers as the membership being cancel and refund, its been 14 days now, no refund. Made contact with them today the 29th, and now they say they have a 30 day money back guarantee if not happy. So it seems they change policy to suit themselves. Do have my e-mailed saved with all the information they sent with the reference numbers if needed at anytime. Thank you for any help

I have been trying to delete my account with justanswer for the last two months as I have not been using your services. However I was having difficulty deleting my account so I got some advice on your website on how to cancel your account. however when I click on my account it does not give me a membership option. I therefore do not understand why £40 is being taken out of my account when I do not even have a membership with your company. I therefore would like a refund on the last two months of me trying to delete my account with you and finding it very difficult to do so. when I don't even get the option of doing so on the website. I therefore feel that I should be refunded for two months as well as my account to be deleted so no more money is taken out of my account.

email:jona.[protected]@hotmail.co.uk
name:fabjona barci
number:[protected]

On Monday 10/31/2016 I asked a tech. on just answer what is the best natural gas hot water Heater for use in hydronic heating. He answered it would be better if he could talk with me ( for 24.00) I agreed, tech. did not call me but e-mailed me about a boiler (world of difference between a boiler and a hot water heater. Since all of this was engineered to extract money from me I accept the fact buyer b ware, but refuse to accept being charged for a service I did not receive. Original order ID was [protected]-517, customer service #cmx [protected], Thank You Bob Vidacs

[protected]-503
Your Camera and Video answer is ready!
Hi,
I noticed you haven’t viewed my answer to your question yet – this is a friendly reminder to please view my answer when you get a chance.
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Pete
Electronic Engineer
Verified Expert
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“hello! My cololpix aw110 died asfter a vacation in dominican repyucblic, , , battery, although new, seems dead JA: What's the make/model of your camer...”
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“It isn't possible to charge the battery using a USB cable on the Coolpix AW110.Is there any sign of life from the camera at all - any beeps or lig...”
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I was having mechanical problems with my 2007 Ford Sport Trac so I went on line looking for some answers and came across a website Just Answer Mechanics on Sept 9, 2016. So I went to Just Answer Mechanics so I entered my question and waited for a response and it took for ever for a mechanic to finally answered it he was no help what's so ever. Just Answer at first was going to charge me $26.00 for asking a question and I contacted them and told them that the mechanic was no help and they credit my charge card. Well today Sept. 29, 2016 I received a statement from my Credit Card company that I used with for $41.00 charge on Sept 19, 2016 for Just Answer Membership that I didn't authorize.

JustAnswer is a scam. Experts work hard to answer questions and are frivolously not paid. Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers. Almost incredibly, experts will receive an e-mail saying that customer X was delighted with the answer, only to discover that payment for customer X inexplicably disappeared from their earnings page. There is no phone to talk to "expert support, " only the owner's personal cell phone that is (quite obviously) ignored, though a huge call center in the Philippines is there to seize money from consumers. STAY AWAY FROM JUSTANSWER. THEY ARE BAD, BAD PEOPLE.

taken money off my husbands card for 2 months total of 29.00 each time need to know did not authorize these payments need my money back as soon as possible just had to call the card company have another card that costed me 4.00 so need the money back it is 58.00 all together thank you took 29.00 on Auguest 1st 2016 and 29.00 on September 1st 2016

You provide them with your credit card # for an specific amount and then after you sign up, they want to charge you more money to have your question answered. After submitting my question, my "expert" asked me to send him a copy of my database, but when I try to do it I kept getting error messages. I called their support department and they asked me to send a copy of the file to [protected]@justanswer.com and asked them to change my needs to high priority since it has been longer than the time period promised. After emailing them a copy of my file, I received an email telling me that one of their agents would get back to you as soon as possible, often in just a few hours. Their email said "for immediate help, please visit our Customer Support Center" and the Customer Support Center is in blue which appears to be a link for immediate help. When you click on it, it does absolutely nothing.

Also, you have the option of taking a survey after speaking with the Support Department which never comes on so you can't give a rating for their services.

In December 2015, I had a question about my car that none of my backyard mechanics could answer so, I gave this site a shot. Asked my question and was charged 22.00. Their Expert replied to me with a question, I should be charging them for. Now in February 2016, my bank statement comes in with a 22.00 Charge from Justanswer.com
[protected]. NOT just a 22.00 charge but, a 22.00 Recurring charge, my statement says. I tried to contact justanswer.com at the number above which was on my statement and it is an automated system, gets you nowhere. However, I did cancel my membership and deleted my phone number, email address and credit card number, not that it will do any good but I figure it couldn't hurt. Everyone that has a complaint about justanswer.com need to come together and begin a class action against them. Why is America becoming land of the "FEE" and home of the "RAPED?" Maybe because of the mis-spelling of FREEDOM? It's more like FREE DUMB. Sure we are free to make most of our decisions Freely but the politics behind a lot of the BS keeps us DUMB as government starts back pedaling and cinching up the loopholes...

I applied to your company for an answer to my dream.

I realised immediately whilst applying that I did not wish to continue and asked to stop. My request was not heeded at the very begining, so my bank acount was debitted with £3 deposit, then £18 for a question, and then £21 for membership which I did not apply for.

I really tried to avoid all this by canncelling upfront, but my request went unheeded. Mrs Sandman whom does the dreams said that she could not stop the bank charges.

My personal email address was not accepted, not sure reasons, so I was forced to give my work addresss and such emails are not allowed at my workplace as I am a Social Worker.

please try to help me get a refund and to stop furher money been taken from me. I cannot at this stage close my account to stop you from taking more money. This would be my last resort .

my name is Teressa Gardeur

your ref: [protected]

Thanks and pray my refund is done soon.

I asked a question and did not get the answer. this site is a scam. I do not want membership with them and I do not want them taking money from my visa account for something I did not receive. I want this entire thing with them canceled and not money taken from my visa account.

I contacted Boise on a problem I had with a new unit. The question was somehow posted on a company called Just Answers. I do not know how they got my credit card number but I was billed $45.00.

I suggest that you look closely at any questions you wish to have answered on-line. This company can somehow link you question with a credit card and will charge a very high price for a simple answer.

JUST ANSWERS IS NOT AN ENTHICAL OPERATION

Subject: Charged extra 28 USD

I have asked a question for an attorney on 22-Jan-2016 and paid 18 USD for it. After 7 days, I received email, stating 28 USD additional amount has been charged again to my credit card ending.

This is totally, literally unfair & unacceptable. They didn't send any mail/communication also regarding the account has been upgraded to membership or it will be upgraded. This is a unfair practice & hidden cost agenda to customer like me, who is so trust worthy with service of JustAnswer.

Straight to the point: I asked the question and I have paid for it. that's it. I don't want your extra service and charging additional 28 USD in my back. I want my hard earned money back. Tell me what details you need to get back my money back and also tell me how to cancel this membership so that I will be not charged like this in future.

I had six questions that I had posted and Alex Reese, Intellectual Property Law, was able to address to all questions. I was happy with his response to my questions. I was a little confused with the pop up box and I was redirected to a different page that stated that time was expired. Regardless, my questions were general in nature and was pleased with Alex's response. I also feel that the price I paid was fair, because I understand that lawyers need to earn a living and sometimes can be taken advantage of because of their profession.

I requested information about an old book. I have been charged twice for this one question. on 5/1/16 I was charged $5, on the same day $48. On the 13/1/16 I was charged another $53. Client Order No [protected]-180 The reference on my Credit Card Statement is 1800679634CA. How do I get my money back

A couple of years ago, I went on their site and got a good answer. This time? A Disaster. Now, they force you to join their stupid club at $28 dollars a month. I had no intention of joining their club. I am happy with per answer charge. I had a problem and went to their side. I didn't mind the $5 deposit on or about December 1 to ask the question. My question was answered with a question. I did NOT respond but they charged me anyway as if they completed the answer. They are wrong when they claim that you must "accept" I didnt accept anything Then they started to charge me for joining their club and for answering my question with a qustion.. about 10 days after I asked my question. I telephoned them and their stupid response, was to read the FAQs and Terms of Service . I dont want to go on their site. I told them them to cancel me. I just got charged again. Talking to their Customer Service is a total waste of time. It appears their system is set up in a deceptive way to create problems. I have no desire to sign on their web site. Kevin Hertz [protected]@aol.com

I asked a question regarding an automobile issue. I paid the $20.00 fee, the web site said that there were 6 " Toyota Mechanics" available to answer my question. I clicked on the" estimated wait time" button, and it said "approx. 8" minutes. I asked the question at 9:29 a.m. At 2:54 p.m. I cancelled my "membership" and had them refund my $20.00 . At 3: 55 p.m. I received an e-mail that someone had answered my question. 5+ hours to wait was not impressive, after given an "estimated" 8 minute window...Today, I find that my e-mail is FULL of spam ! Just Answer obviously sells your e-mail address to outside agencies to pound you with unwanted/unsolicited e-mails...nice ! I would NEVER, EVER use this company...BEWARE !