JustAnswer
reviews and complaints

Subject: Charged extra 28 USD

I have asked a question for an attorney on 22-Jan-2016 and paid 18 USD for it. After 7 days, I received email, stating 28 USD additional amount has been charged again to my credit card ending.

This is totally, literally unfair & unacceptable. They didn't send any mail/communication also regarding the account has been upgraded to membership or it will be upgraded. This is a unfair practice & hidden cost agenda to customer like me, who is so trust worthy with service of JustAnswer.

Straight to the point: I asked the question and I have paid for it. that's it. I don't want your extra service and charging additional 28 USD in my back. I want my hard earned money back. Tell me what details you need to get back my money back and also tell me how to cancel this membership so that I will be not charged like this in future.

I had six questions that I had posted and Alex Reese, Intellectual Property Law, was able to address to all questions. I was happy with his response to my questions. I was a little confused with the pop up box and I was redirected to a different page that stated that time was expired. Regardless, my questions were general in nature and was pleased with Alex's response. I also feel that the price I paid was fair, because I understand that lawyers need to earn a living and sometimes can be taken advantage of because of their profession.

I requested information about an old book. I have been charged twice for this one question. on 5/1/16 I was charged $5, on the same day $48. On the 13/1/16 I was charged another $53. Client Order No [protected]-180 The reference on my Credit Card Statement is 1800679634CA. How do I get my money back

A couple of years ago, I went on their site and got a good answer. This time? A Disaster. Now, they force you to join their stupid club at $28 dollars a month. I had no intention of joining their club. I am happy with per answer charge. I had a problem and went to their side. I didn't mind the $5 deposit on or about December 1 to ask the question. My question was answered with a question. I did NOT respond but they charged me anyway as if they completed the answer. They are wrong when they claim that you must "accept" I didnt accept anything Then they started to charge me for joining their club and for answering my question with a qustion.. about 10 days after I asked my question. I telephoned them and their stupid response, was to read the FAQs and Terms of Service . I dont want to go on their site. I told them them to cancel me. I just got charged again. Talking to their Customer Service is a total waste of time. It appears their system is set up in a deceptive way to create problems. I have no desire to sign on their web site. Kevin Hertz [protected]@aol.com

I asked a question regarding an automobile issue. I paid the $20.00 fee, the web site said that there were 6 " Toyota Mechanics" available to answer my question. I clicked on the" estimated wait time" button, and it said "approx. 8" minutes. I asked the question at 9:29 a.m. At 2:54 p.m. I cancelled my "membership" and had them refund my $20.00 . At 3: 55 p.m. I received an e-mail that someone had answered my question. 5+ hours to wait was not impressive, after given an "estimated" 8 minute window...Today, I find that my e-mail is FULL of spam ! Just Answer obviously sells your e-mail address to outside agencies to pound you with unwanted/unsolicited e-mails...nice ! I would NEVER, EVER use this company...BEWARE !

I signed up to have one questions answered for $38.00. However, when I received my credit card bill there was another charge for $48.00 plus the $38.00, The explanation for the $48.00 was for a membership which I did not sign up for. I emailed the person who answered my question asking who I needed to talk to concerning this and never got a response. I tried to go back on their website and ask the question but it said I would be charged another $30.00. There is no where on their site to file a complaint or to contact someone that could help. I would not recommend using their site to anyone seems like a scam. Dennis

I was charged $16.00 on 12/18/2015 from JUSTANSWER*ME and I don't know who they are! I want a refund! This is a scam. Nothing was ever authorized. I have contacted my bank. I have no way to contact this company. Please contact them. Sharon Shuchman 4043 Nolte Rd Apt. 1 Saint Cloud, FL [protected]

On 29th October I asked legal questions online and the answer I received was satisfactory. A payment of $95.00 was charged to my Credit Card which I was happy to pay. On the 1st December another charge of $95.00 was charged to my Credit Card for a membership I never agreed to. I would like that membership to be cancelled and $95.00 to be credited to my Credit Card account. I never received any information, paperwork about this apparent membership and never agreed to it. I am quite furious at having been taken for a ride and I also think this charge is fraudulent. I really am hoping something can be done about this urgently. Please advise.

On 11/13/2015 I used their service for information on truck repair job. I was pleased with their service and agreed to pay $23. for the service. We were so pleased we even agreed to $5. tip for the mechanic who assisted us. Those charges are fine. Transaction reference number MT153180239000010005996 and same number ending in 95 instead of 96. Then they charged another $5. not sure why, but that ref # MT153180240000010002284. Then on 11/20 we were charged $28. ref #MT153250239000010005833, only explanation says reoccurring transaction. I am not pleased with the additional charges beyond the first 2 which I agreed to on 11/13/2015. I expect those fees to be removed. Any questions you can reach me at [protected], or email [protected]@yahoo.com. Thank you for your prompt attention to this matter. Sincerely Diane Northrup

In May I joined just answer to ask a question about my granddaughters condition, every time I tried to get my answer a notice came up saying I need to update my payment info. And it still says that and it is now October 30th. Yet every month since May just answer has taken 51.98 from my acct. On the 30th of every month. I have received no answer still and now do not want an answer I only want the money that has been taken from my acct. For the past six months. I have put in many complaints with no answer. I no longer choose to be a member and want a full refund for the past six months. I am very displeased at how you run your business. If I do not receive conformation of my money being returned I have no other option than to report you to the better business bureau. That being said I hope I receive a reply and the return of my money soon. Disappointed and angry customer Patricia Navia

October 8, 2015 The Just Answers web site advertise "7 day free trial" on the condition that an answer be met with an "fair share" compensation for the expert. : In other words don't ask a question and cancel to avoid paying, "fair enough"! I asked a simple automotive question with an $16.00 charge and received a two sentence simple & obvious answer. (That much I knew and said so in my question.) A second e-mail exchange gave me the technical information I requested. I even tipped the source $8.00. That totals $24.00. The GM expert was identified as M. P. Moore. I cancelled my "7 day free trial" (membership) within the allotted period only to receive two charges to my bank card. $40.00 Oct 8, 2015, and $40.00 dollars Oct 15, 2015. A call to billing about $80.00 charges was: 1. I asked an $40.00 question. REALLY? 2. The second charge was for a months membership, Even though I had cancelled and closed the account. 3. They weren't sure they could give me a refund at least for the $40.00 because I had closed my account. After a heated insistence on my part they at least refunded the membership. The question still cost me $40.00.

I asked a question on justanswer.com . I filled in my credit card details. I was happy with the answer I received therefore I paid the required R400. I then gave a tip of R140. Six days later a further R540 was taken of my credit card. How do I get my details of this site and how do I get my refund. This is fraud,

I tried to ask a veterinarian question. Before they will answer your question, you have to provide your name, email, credit card information, answer questions about whether or not you want to enroll in a monthly unlimited questions program for a month to month fee or just ask a question for a one time fee, etc. I got everything entered, asked my question, and was left on the hook for 2 hours. After 2 hours, they took a $5.00 deposit and closed my question with no answer. My question had to do with my dogs getting into some food that could be potential toxic. After 2 hours, does it really matter? At this point, they have started to digest what they got into. I was led to believe a veterinarian was answering my question, as her face popped up in a message box like I was almost Skyping her along with her experience and credentials. After 2 hours, my question was closed with a message to call Customer Care with any questions. I spent another 1/2 hour on the phone with a representative explaining to me how their system works and still trying to get me to spend the $19 quoted for an answer. I would not use this service again or recommend using it.

According to your advertisement for use of the program, this was supposed to be "free" for trial. Apparently, this is a fraudulent advertisement and a "bait and switch" business. My wife did NOT AGREED to subscribe to your program. She was not able to gain access to the "physician" or whatever. But we are being charged? We will notify our bank to cancel these fraudulent payments and I will be contacting the BBB, Federal Trade and Commerce Department, as well as our State Attorney General and State Trade and Commerce Departments, if full restitution is not received within 15 days, the 21st of February 2015.,

This company must have scammed tens of thousands of people. Anyone out there willing to sign up to a class action against them. A couple of dozen victims is all I need to get the ball rolling. We would collect thousands more during the process. Please indicate your response and I will pick it up from there on a separate website set up for the purpose. Thank you. Scott

I had asked them for help in trying to get a connector for my Harmon Karden infotainment system which they did not have an answer hence i did not get the satisfied response and had unsubscribe from the help forum for which they charged a 25$ amount from my CC which was ok. But later for ther past two months they have been charging my CC for over 150$ which i think is ridiculous and un fair to any one have asked my bank to stop the payment but just pulling out money from ones account without prior authorization even after unsubscribe is not a good thing to do rather shows fraud practises on the part of Justanswer.com when tried to reach out to them there is nor response please help as this is not called for and a fraud is committed. i have only bank records to prove the same which i will scan and attach later .

Several years ago I used the Justanswer facility to solve a problem with my printer.The answer i received was incorrect, the printer was defective and was replaced by the dealer. I was charged $56 for this service but I recently discovered that $56 has been taken from my account every month.
I should like to cancel this procedure immediately and if possible receive a refund as I did not authorise a continuing withdrawal.
I am 93 years of age and a disabled pensioner. I shall be entering a nursing home soon and would like a resolution of this problem.
It's possible that there is a perfectly innocent explanation of this problem and if this is the case, justanswer would be happy to resolve the issue.
yours faithfully.
Frank Clarke

i had a marital question. They said it would cost £54 for the answer. I have just checked my bank account and they have taken it 3 times - they now owe me £108! Ive been trying to contact them, but they want payment to be able to contact anyone. What a scam. They are taking advantage of people who cannot afford solicitor costs! I cannot contact these crooks!

murpm1oo was consulted about "blue screening". Says he posted answer to problem which i could not find. Just answer took £22 from debit card. "the doctor took over and wanted £28 to answer the same question. My account shows£22 and -0 acessible. Doctor has not yet replied because I have not accepted asking price for non service. cant get hold of their phone number to tal to them