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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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Newest JustAnswer reviews & complaints

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M
6:05 am EDT
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JustAnswer justanswer

Justanswer gave me an answer to a question then debited my Visa card for 8 £ on 10th of May On 9th of June another 8 £ was taken from my card without my permission, When will you return this money.Yours Sincerely Mr T J Williams

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Eberhard Georg
, DE
Oct 14, 2010 4:54 am EDT
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Justanswer gave me an answer to a question then debited my Miles & More Matercard for 15€ in June On 11th of October another 15€ were taken from my card without my permission, When will you return this money.Yours Sincerely Mr Eberhard Georg, Germany, mail to eberhardgeorg@t-online.de

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I
5:26 am EDT
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JustAnswer lousy expert from india

Look at the crap some Indian "expert" by the name of Manas11 sent me. I ran it through a plagiarism checker and it came back 80% of the answers are copied off the web. Why pay when I can google for free?

I thought I could tolerate the poor english of the expert but arghhhhhh, he gives me plagiarized work?

You may like to see the copy of the work here: http://www.box.net/shared/oa4asay4cd

Everyone, do visit JUSTANSWER if you feel generous enough to hand out money for information which others can easily retrieve in seconds for free off google.

Read full review of JustAnswer and 6 comments
Update by ihatemanas11
Jun 28, 2010 1:24 am EDT

Of course I did run the answer through plagiarism detectors online. Go and view the file he/she sent, look at the amount of content copied.

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tararus
Austin, US
Jan 19, 2011 10:01 pm EST
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First, If you're not happy - you don't pay. That's the end of discussion. Just Answer provides a virtual service and every single credit card provider that I know of will favor the consumer in a dispute. In order to avoid disputes, Just Answer will credit any refund request.

Some employees are Indian. Others - many many others are domestic here in the USA.

The fact of the matter is that because your deposit is refunded upon request, you can get 100 free answers, term papers, technical work done, medical advice, legal advice.. Whatever... Free... You just have to ignore the ethics and honor system.

As long as you don't mind not paying someone who is working for you, go ahead and give it a try.

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Francoisf
Salem, US
Sep 07, 2010 12:11 pm EDT

This site should be shut down!

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 28, 2010 7:17 pm EDT
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Dear freefrog,

I'm very sorry to hear about your experience as well. I've also sent you a private message so I can help.

Thank you for your patience.

- Nick

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 28, 2010 7:16 pm EDT
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Dear ihatemanas11,

I'm sorry to hear about your experience. I work for JA and I've sent you a direct message so I can help.

You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

- Nick

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freefrog
-, US
Jun 28, 2010 1:44 am EDT

I thought the name was familiar! Yes, the so-called expert sent me an entire essay copied off essaytown.com last year and claimed that he did not plagiarize even though I double checked with him again. I (unwillingly) paid $20 for something which I could have gotten for free.

Look at how I foolishly believed him (http://www.justanswer.com/questions/2ic9c-define-marketing-paper )

You can also see his crap answer and his lengthy message to me "Success stories are pretty much complete in themselves and I don’t think you will need more than 8-10 quality references "- HAHAHA!- Yeah- view his crap here: http://ww2.justanswer.com/uploads/manas11/2009-09-06_072108_Assignment.doc

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studX
, IN
Jun 27, 2010 10:51 am EDT

I am a little surprised as I had pretty good experience with this expert. I worked with him on 3 presentations and 2 term papers and scored over 90 % in all of them and I did run his work through turnitin and plagiarismdetect.com but never found anything wrong. Did you try to take up the issue with him ? . Personally, Justanswer works for me .

ComplaintsBoard
K
12:47 pm EDT
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JustAnswer unauthorized credit card charging

I used the legal service to answer a question and paid for that use. However, justanswer kept on charging per month without any authorization or providing any service. This is clearly a fraud and the company should be censored and punished for such activity.

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8:46 am EDT
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JustAnswer no response but collected money

I sent a question to this company and paid $28.00 for their fee. I never received any response but the $28.00 i have paid has been withdrawn from my bank account. I would like my money refunded back to me. The confirmation number given to me is 479037.

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Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 30, 2010 6:23 pm EDT
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Hi Martha,

I'm sorry to hear about your experience with our site. I work for JA and I've sent you a private message so I can help.

For future reference, the link to the Help page is located in the upper right hand corner on the site.

- Nick

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MarthaRowley
Canby, US
Jun 30, 2010 5:17 pm EDT

I'd like to get in contact with someone it is very difficult coming to your web page and not finding a phone number in which to call. Maybe put one up, and where is the help page?

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MarthaRowley
Canby, US
Jun 30, 2010 5:14 pm EDT

On Apirl 13, 10 I got my question answered and paid. I haven't asked any other questions but they have continued extracting 18.00 dollars every month since. I need them to stop and refund me for May and June. I hope this can stop before July come around.
Martha

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 23, 2010 1:56 pm EDT
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Dear ECPe,

First, let me say I'm very sorry to hear about your experience. I work for JA and I have forwarded your confirmation along to Customer Support so they can contact you for a refund immediately.
Of course, you may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if I can be of more help.

- Nick

ComplaintsBoard
M
5:46 pm EDT
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JustAnswer unauthorized credit card charge

My canon i70 printer was having problems, and i told justanswer i would authorize the $38 charge only if their "solution" worked. Their "solution" was "your printer is defective" which i obviously already knew and solved nothing. They charged my mastercard anyway, which i had mastercard reverse.

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Francoisf
Salem, US
Sep 07, 2010 12:12 pm EDT

This site should be shut down!

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 28, 2010 6:25 pm EDT
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Dear Milt,

I'm sorry to hear about your experience with our site. I work for JA and I have forwarded your information along to Customer Support so we can follow-up and make sure your concerns have been taken care of.

You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do.

- Nick

ComplaintsBoard
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11:23 am EDT
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JustAnswer false billing on credit card

Called justanswers for legal advise. Paid $58 for on time answer. They have been billing my credit card ever since. I did not notice for months. No telephone on credit card statement to cancel or complain.

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Ling Chi
, US
Jun 17, 2010 1:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

get some facts

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kstatonky
, US
Jun 17, 2010 1:24 pm EDT
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...get a life.

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Ling Chi
, US
Jun 17, 2010 1:14 pm EDT
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Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her job at LifeTrack apparently isn't enough to pay the bills.

She has no idea how Forbes comes up with their lists, and is falling for her own marketing rhetoric. Forbes does not rate companies out of the blue - companies apply and then are ranked against other applicants. You can be a crappy company but still be ranked if either the list is long enough or not enough applicants apply. Getting on that list has absolutely nothing to do with the SEC, however the SEC can investigate any company (on the list, or not) if securities legalities can be questioned.

An example is a national company headquartered locally that was listed for two years on the Forbes list of Top 100 Companies to Work For, then went bankrupt the following year. Investigations revealed gross mismanagement and employee layoffs in the thousands. The only reason the SEC decided to investigate that particular company was because of the method they used to structure their internal business dealings by selling parts of their company to other parts of their company.

Kathy won't respond to me, because her glass house would shatter.

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kstatonky
, US
Jun 17, 2010 11:33 am EDT
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www.kstatongroup.com

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kstatonky
, US
Jun 17, 2010 11:31 am EDT
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$58 would get you over 3 months of unlimited legal assistance - and a Will - plus coverage for motor vehicle services, audit protection...more. We ARE a reputable company! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

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kstatonky
, US
Jun 17, 2010 11:27 am EDT
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Scam servcie. We are 38 year old company traded on NYSE (PPD) and listed as #66 of Top 200 Companies in North America by Forbes Magazine in November 2009. I can tell you how to have 1 phone call solve this problem ASAP! You need the power of our services - a complete law firm at your service! Month-to-month, no underwriting. Have your contracts reviewed before (or even after) you sign them; have an attorney call or write a letter on your behalf to solve issues large or small; get answers to your questions/problems; protect yourself from frivilous lawsuits; overcharges and incorrect charges - for no additional fees! And So Much More! I have saved well over 2-3 years of the low cost of my membership by using my law firm 6 times in less than 10 months of being a member. Identity Theft and complete restoration too! Just had a dispute solved with computer co saying extra $ needed to complete a problem with "their" defective part - my atty notified their legal department of unfairness and I received a personal phone call from them and complimentary repair/technical service which is normally a paid service. You cannot beat this service - I am a LIFETIME member! Can't beat it - see short overview and tmore estimonies! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

ComplaintsBoard
S
5:24 pm EDT
Resolved
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JustAnswer was charged even though I did not agree to accept answer

This website offers various "professional advice" in a wide variety of areas. You choose the area, ask the question, and if you are satisfied with the response you then hit hit accept and are charged for the answer to your question. I did not hit the accept button once I had read the response to my question as it was a basic response to a medical question of which I already knew and did not answer the original question I had asked. Two days later I was online looking at my bank account, and saw that I had been charged by this company even though I had rejected their answer. This website is a fraud and they will charge you for any question that you ask them whether you agree to it or not. This goes directly against the terms and conditions that are listed on their website. I emailed the company but got no response, and their is no phone number or address with which to contact them if you have any questions or issues with their blatant lies regarding their policies and procedures listed on their website.

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Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 14, 2010 11:43 am EDT
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Dear snootyroo,

I’m sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may always contact us through our Help page on the site. Our customer support team is available 24/7 to help and will respond within 24 hours.
Thank you for your patience. We'll be in touch to help you soon.

- Nick

ComplaintsBoard
S
4:32 pm EDT
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JustAnswer no answer, I paid the fee. scam!!

I asked a question {legal} paid my fee which was taken from my bank account.& days now and no answer. I want my my back, simple. This is a scam and should be stopped.
It is also a crime in the u. S. A. And in canada. These # should be caught and punished to the fullest extent of the law

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Francoisf
Salem, US
Sep 07, 2010 12:14 pm EDT

This site should be shut down!

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 28, 2010 6:19 pm EDT
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Dear Haydn,

Again, I'm so sorry to find out that you did not receive an answer. I've also sent you a private message so I can take care of your concerns and provide a refund.

The charge you are seeing is the amount you agreed to pay when you placed a "good faith" deposit before receiving your answer. You can learn more about the way the "good faith" deposit works on our Help page. This deposit is fully refundable and I'll be glad to help you with that.

We're here to help. Thanks for your continued patience.

- Nick

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 28, 2010 6:13 pm EDT
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Dear sean,

I'm very sorry to hear that you didn't receive an answer. I'm Nick and I work for JA. I've sent you a direct message so I can give you a full refund.

You may get in touch with us anytime by using the Contact Us link on our Help page. Our Customer Support Team is available 24/7 to help.

Thanks for being patient. Our site has a 100% Satisfaction Guarantee and I want to make sure you're taken care of.

- Nick

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Haydn C. Stephens
Salinas, US
Jun 20, 2010 6:20 pm EDT

Sunday 6/20/10 : Asked a question of the medical community waited ten minutes and no reply. I thought it may have been down. NO ANSWER WAS FORTH COMING ! Later in the afternoon I received a Receipt for paymant. Question, why am I being charged for information that I was not given ? This need to be reversed asap.

ComplaintsBoard
M
9:16 am EDT
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JustAnswer took my 30.00 and never answered

About 2 or more weeks ago, I asked a question about Real Estate Laws to do with my eldery Dad. I asked the question clearly, paid $30.00 and my charge account states that the money was credited to my account.The problem is just.answer took my money and never recieved my answer, that I paid for.I checked with my credit card co., and was told that just.answer go my money! I got no anser! Can you help me? Thank You, [protected]@gmail.com P.S. I am 62 and on Disability, so my funds are limited and I feel that they stole from me.

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2:08 pm EDT
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JustAnswer credit card charge

A charge was made to my credit card, Master Card, issued by USAA on April 2, 2010 to the above cited address. I did not approve of the purchase and have no intention of paying it. I am notifying my insurance company that issued the card to not honor the payment.

Read full review of JustAnswer and 8 comments
Update by Robert E.Railey
May 05, 2010 2:11 pm EDT

credit card charge not authorized

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A.THOMPSON
, US
Jul 07, 2010 1:15 pm EDT
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They're debiting my visa account without any authorization & i want it stopped at once.

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george williamson
Souris, CA
Jun 22, 2010 3:17 pm EDT

$21.00 withdrawal on our credit card on may25 by just answer expertsmyjabill.com

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cbs1947
petrolia, US
Jul 29, 2010 9:37 am EDT

I checked my AmEx bill this month and found these parasites had placed a $9 charge. I don't know them, have never used their services. And, of course, their website is a 404. AmEx, when I challenged the charge, indicated that they are located in SF, CA.

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HermosaPatty
Durango, US
Jul 22, 2010 12:02 pm EDT
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I was charged $18 on my Visa card, after accessing this service online with a question. However, I was put on hold and no answer ever arrived via email or otherwise. I have disputed this charge with my credit card comoany. Does anyone have a mailing address for this outfit?

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Charles Adwell
Milton, US
Jun 25, 2010 1:53 pm EDT

I have been charged $15.00 om my MC card on 5/31/2010.
No service was requested or received.

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abauer001
Dublin, US
Jun 15, 2010 3:51 pm EDT

I have been charged $14.00 on my MC card With no service received or requested. I have also canceled my subscription to Just Answer a number of months ago.
Please issue a refund for the above amount.

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abauer001
Dublin, US
Jun 15, 2010 3:46 pm EDT

I have been charged $14.00 on my MC (credit card) But have not requested any service in well over 6 months. I also canceled my subscription to Just Answer at least over 4 to 5 months ago. Please refund the above amount to my credit card.

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Philip Evans, Attorney
New Tripoli, US
May 17, 2010 1:28 pm EDT

I also have these phony charges on my USAA credit card being billed by this consumer fraud target company. I have to go the legal route to get it to stop. USAA is great and this has nothing to do with them. Relief go to your states attorney general website and then pick consumer fraud complaint.

Philip R. Evans
Attorney at Law
4478 Werleys Corner
NewTripoli, PA

ComplaintsBoard
J
9:54 pm EDT
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JustAnswer no response

Requested repair/replacement recommendations for a thermostat. No response; just repeated request for information. Now they claim I may have at least 2 questions pending. It has been at least 72 hours and no corrective action response. I don't believe they provide any service. Probably located in Nigeria, India, or Pakistan.

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123456789123456789
, TR
Jan 18, 2011 10:06 pm EST

hello,
i paid a lot money to justanswer.com for getting an answer to my question . but i couldn t get an answer and response.
when i said that to justanswer.som, he said that you should pay much more money for this question.although i paid again and again, i couldnt get an answer .
this is robbering, isnt it?

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rboccieri
Hadley, US
Mar 02, 2012 8:44 pm EST

I asked a question concerning a gun I own. The requested my name and credit card number.
When my e-mail address was submitted they claimed it was "bad". I then e-mailed their info address to ask why. No response. Presumably they have the credit card number still. rjb

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Jeanie Jr.
Stevensville, US
Apr 10, 2011 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me. Asked a question, paid my deposit and have had no response. I would like at this point to refund my deposit. Would have liked an answer but that is not forthcoming so please refund as I have requested.

Jeanie

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cb1000rider
Austin, US
Jan 19, 2011 9:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You paid a deposit.. I think you were not "repaying" again, but likely re-originating a question with the same deposit.
As your question was not answered, your "expert" was not paid... JustAnswer will refund your *deposit* at any time - just ask. It takes 24-48 hours usually. If you don't ask for the deposit back, Just Answer will keep it and start taking $1 away per month after a substantial amount of time.
Note, if you offer to pay $15 for a networking related question, best case, the person answering your question will get about half of that payment. Many questions will go unanswered because the question isn't clear and yes, sometimes, because the amount associated with the question is not enough. If your question would take an hour to research and answer, who is going to do that for $7 and risk that they don't get paid at all?
Note also, once you receive an answer, you can completely stiff Just Answer, recover your money - and your expert won't be paid... It should be called "free answers". JustAnswer provides a virtual service that will almost always be refunded on a credit card dispute, as such, JustAnswer has a no-questions-asked policy for refunds. They can give you the best advice in the world and you don't have to pay a dime. IE: The Honor System.

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123456789123456789
, TR
Jan 18, 2011 11:08 pm EST

i relied on the site.now i understand that they are just robbers.
please you don t rely on the justanswer.com.

Nick - JA Help
Nick - JA Help
San Francisco, US
Apr 22, 2010 12:35 pm EDT
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Dear Jeffrey,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your concern.

Of course, you may also contact customer support and find useful information on the Help section of our website. Our customer support team is available 24/7 to help and responds within 24 hours.

Please let me know if there is anything else I can do.

- Nick
JA Help

ComplaintsBoard
S
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer fraudulent billing

Dear sir,
On my Jan12 200 Capital one statementI was billed $18.00 For rervice recieved. Ihave no complaint about that., but on Feb16, statement, Iwas billed a secondtime for the same service. The harge was delieted on the following bill only to have it reapear oagain on my current bill
How many times am I suposed o pay for the same serivce?
William Prince [protected]@aol.com
I cant send photos via email If you sed me an address or P.O. box, I'll be happy to mail copies of invoice.

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11:17 am EDT
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JustAnswer unauthorized use of card

I had googled a question about my car, and justanswer.com popped up and could connect me to a Pontaic Tech. Ask my question, then was asked how much i would pay for the info. I picked the 9 dollar amount, It plainly stated that I would not be charged unless I was satisfied with my answer, Well, my bank account was charged the 9 dollars, I still have not recieved an answer, so I went back on the site, my balance is 9 $ so i asked my question again, now I was asked if I wanted to pay 30, 40 or 50 for my answer, I asked the exact question, so now like others I will be fighting to get my money back... quite a rip off

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Tricia Carr
Evans, US
Dec 22, 2010 2:46 am EST

Justanswer.com - UNAUTHORIZED CHARGES TO MY CREDIT CARD!
I used this service for one question...just found out that they have billed my credit card account multiple times which was NOT AUTHORIZED! I have contacted my credit card company regarding this fraudulent activity and have contacted a good friend who is an attorney who is giving me guidance on the matter and she will represent me if it comes to that. This is simply unacceptable. On their website they say you can ask for a refund by logging in to your account. WHAT ACCOUNT? I didn't write anything down because I used this service ONE TIME and never expected to use it again. I'm sure that I established some time of "log in" information when I asked the question, but I did not expect to have "an account" I am a hard working professional and I do not take kindly to companies trying to take money from me that they are not entitled to.
I AM FURIOUS!

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Porker
Riverdale, US
Aug 04, 2010 12:46 pm EDT
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ADDABAD is right!

And all posters on this forum that have complaints against JustAnswer.com should file them using the TRUSTe website "WATCHDOG" complaint mechanism through the link to their site.

Perhaps as the number of complaints to TRUSTe against this scammer website increase, TRUSTe will investigate and cancel their certification or take other actions against them.

The continuation of complaints against JustAnswer.com. through TRUSTe and elsewhere may also help form the foundation for legal action against JustAnswer.com.

Please continue to inform others and WARN them against using JustAnswer.com.

There are FREE websites available to answer many of the questions people pay for JustAnswer.com to answer.

If you need an answer, first try to Google the question!
AND AVOID GETTING SCAMMED AND RIPPED OFF BY JustAnswer.com!

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ADDABAD
MONTREY, US
Aug 03, 2010 6:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree 100%. I was ripped I asked the same question 3 times and was charged 3 times. And nevr was my question answered.

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Porker
Riverdale, US
Apr 17, 2010 12:41 pm EDT
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AN UPDATE - 4/17/10:

Since my last posting, I have received emails from Mr. Nino Cavenecia:

"Nino Cavenecia
Customer Support Manager
JustAnswer Corp.
[protected] x7908 (direct)
[protected] (facsimile)
nino@justanswer.com"

Mr. Cavenecia addresses the issues I posted about, including that of JustAnswer.com not being recognized as a certified TRUSTe member, and in fairness to them, I am now satisfied that they are.

Why the TRUSTe website showed them not to be a certified member previously(as shown in my post above)I do not know, but Mr. Cavenecia has now resolved that issue to my satisfaction.

Of course, this was not the underlying problem, which was the misuse of my identity and credit card information.

As I know know that JustAnswer.com IS a certified member of TRUSTe, I have filed a complaint with TRUSTe against JustAnswer Corp. and after their review of the details, they(TRUSTe) have agreed that it is a valid complaint and will be investigating it.

From TRUSTe: April 14.2010:

Thank you for submitting your privacy complaint through the TRUSTe Watchdog Dispute Resolution Program. The TRUSTe Compliance Team has reviewed the details of your complaint and we have determined that it is a valid privacy issue for further investigation under our program. We have contacted www.justanswer.com on your behalf and have asked them to respond.

So we shall see...

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Porker
Riverdale, US
Apr 09, 2010 2:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

BTW: This is from the REAL TRUSTe site:

Non-licensee Issue

The URL http://ww2.justanswer.com does not belong to a TRUSTe licensee.

Please select the type of problem you are reporting:*
Privacy Violation
Unauthorized use of the TRUSTe seal(s)
If you believe this site is using the TRUSTe seals illegally or incorrectly please submit this form by clicking the "Finish" button below

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Porker
Riverdale, US
Apr 09, 2010 1:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To the cowardly "anonymous" "JustAnswer "team":

Doesn't your "Customer Support Manager" have a Name? What is it? What is HIS email address? How can I "Truste" you to forward it to him? Why do you NEED to forward it? Why can't he contact me directly...If you are SINCERE?

Attempting to put a positive spin on your criminal actions will not fly.

I have already notified Truste and filed a complaint against you.

And I have closed my account with you.

I have also visited all the websites you forwarded my personal AND CC information to. And closed any accounts you opened for me...WITHOUT my permission and WITHOUT even notifying me. And stopped all the "Free Offers" you signed me up for WITHOUT my permission.

What is the value of contacting your "Customer Support Manager"?
To receive more unhelpful BS from you?

Where the hell do you get the nerve to give out my personally identifiable information, email address, and worst of all, my CC info? Don't you know that's against the Law?

I'm sure you do...but you don't really care, do you?

And I'm equally sure that your absurd post is just scripted and as insincere and patronising as it sounds!
"Again, thank you for taking the time to offer us feedback". Yeah, right!

Please. How are you going to give me back the time I had to spend undoing your criminal actions?

And visit the "Truste web site through your link? Of course it will say you are a "certified" member...on YOUR fake link.

I visited Truste from OUTSIDE your web page and phony link...and THEY (The REAL Truste) said you are NOT a certified member.

That's why they are taking action against you!

Didn't you read my post?
Try again. Or get someone to explain it to you...

JusrAnswer this post...hypocrites!

BEWARE! DON'T USE "JustAnswer"! They have a LOT to answer FOR!
Pass it on...

Nick - JA Help
Nick - JA Help
San Francisco, US
Apr 08, 2010 2:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Porker,

Thank you for taking the time to offer your feedback. I’m terribly sorry to hear about the frustration you experienced with our service. We are actively raising the bar in terms of the level of satisfaction we deliver to our customers, but we realize that there is always room for improvement.

With that said, please allow me to address your concerns in order:

· We take the privacy and security of our customer’s credit card information very seriously. Your credit card information is stored with the highest level of encryption (128 bit SSL) on our website and is never shared with other companies.

· I’m sorry that you were not able to verify our certification with TRUSTe when filing a dispute. TRUSTe utilizes the “watchdog” process to file disputes with certified TRUSTe members. You may file a dispute by visiting the following link: http://watchdog.truste.com/pvr.php?page=complaint. Once you arrive at the link, you may enter our website and then proceed with the next steps. We are certified to receive disputes from the TRUSTe program, since we are a certified member.

· We are committed to the privacy and security of all Users of our website and do not sell any credit card or Personally Identifiable Information, including email addresses, to third party vendors. We only send emails to registered users, in accordance with our website’s Terms of Service. All Users can easily opt-out of any and all future emails sent to them by our website.

· We would be happy to correct any billing errors you have experienced. At your earliest convenience, please send an email with your username to support@justanswer.com. Please note in your email that you would like it forwarded to the Customer Support Manager.

Again, thank you for taking the time to offer us feedback. While we do enjoy receiving positive comments from our customers, we equally enjoy receiving feedback on how we can do better. It is that feedback which helps us to improve our service and deliver the best possible customer experience.

Sincerely,

The JustAnswer Team

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Porker
Riverdale, US
Apr 07, 2010 10:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

JustAnswer.com sent my CC information to other websites the day after I paid $13 for a Mac answer
(which I actually found acceptable)

I then began receiving emails from web sites, "confirming my order, "thanking me for signing up for Free Trials, ""Letting me know the Spanish Course I ordered was being shipped", etc.

I was about to call my credit card company when the phone rang...and guess who? It was my CC company, calling me to ask about possible fraudulent activity on my card.

After we went through all the fraudulent charges, I had to cancel my CC account and the bank has begun an investigation
.
I went back to the JustAnswer.com site, as I recalled that they displayed the "Truste" seal on their website.
I clicked on the Truste seal and JustAnswer.com displayed a page saying they were a "Truste"certified website, yada yada yada.

But when I went to the Truste website directly and entered a complaint, they said that JustAnswer.com was NOT a Truste certified member.

I reported their fraudulent use and display of the Truste seal to them and they supposedly will take action against "JustAnswer.com!

I also had to contact all these third parties to get them to stop sending(cancel) the stuff I did not order, and the "Free Trials", etc.

JustAnswer.com did not just sell or give my email address away...they actually gave out my CC information!

These 3rd parties were actually billing stuff to my CC!...and they got my CC info from "JustAnswer.com.

These guys are not just double billers and scammers that don't have real experts to provide answers..they are Credit Card thieves that sell your CC info!

JustAnswer.com should be immediately shut down and the owners arrested for fraud, CC Theft and Identity theft!

GO TO HELL, JustAnswer.com...answer that!

Nick - JA Help
Nick - JA Help
San Francisco, US
Mar 29, 2010 7:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear scamed,

I’m very sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

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JustAnswer unauthorized credit card charge

I asked a vet about pet poisoning. It was my understanding that it was free for the first visit and would not be charged unless I used them again. My dog died anyway. The vet said it was acid reflux, but that was a bunch of bull!

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JustAnswer Unauthorized charges on credit card

There was a charge of $16.00 on my recent bill from my credit card co. from this company. I did not order anything from them and want reimbursement of $16.00 from the company.

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JustAnswer inaccurate information form mechanic

I asked for information how to remove rotors and calipers for a 2005 dodge dually 3500 with cummins engine, I received mostly incorrect information for my particular truck. Very little info. was usefull I got info for a dodge 1500. So I paid for info I could not really use. my email address is [protected]@roadrunner.com

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JustAnswer scam

I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what I was willing to pay and they said they had someone registered under my e-mail acct. name and the page would not budge . After repeated attempts to undo the damage because I certainly did not get an answer of any kind because without my e-mail the program would not move forward. I had no choice but to x out of there. I called visa immediately and YES! the amount I had agreed to was already out there on my bill. They have to know no services were received!. Their program was set up by them, duh! I get the next duh!Don't even try to use them. I looked for a telephone number still thinking I could defend my use of MY e-mail address. There is no number. They know what they are doing!

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Judy Roche
North Olmsted, US
May 18, 2010 1:54 am EDT

yesterday, May 17th at 6:04 p.m., wanted answer from JustAnswer for a simple question. Agreed to $14 on credit card; was told it would take 15 minutes or less. Had other work to attend to and lowered the icon; forgot the program was running til early a.m. May 18th - 1:56 a.m., and finally canceled JustAnswer, receiving no answer to my question. Have Order Number. What's up with this lame company? - Judy R.

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Bill Anderson
Mitchell, US
Jan 18, 2010 12:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
mess i will call my credit card company and stop it there. it looks likethey are not going to Quit

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clay1958
Hazel Green, US
Apr 23, 2012 10:08 am EDT

I Was charged for an answer that i never got. I requested a refund that same evening. I have yet to hear from this scam of a company. I want a refund and no more charges to my account ever.

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ray blundell
southport, GB
Apr 21, 2012 11:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i asked a question to which i did not receive a workable answer, however the fee of £13 was taken from my account

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Judiabbut
, NZ
Dec 16, 2012 8:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just this..

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Babybirdie superbrat
Corydon, US
Mar 31, 2013 3:48 pm EDT

Just answer dosen't like when you like a person. they got rid of my expert. then they use his profil. They don't get rid of it. customer service people aswer. Then another says he is a doctor under health is working in a doctor office but she is the appointment person. I found them out. you are not fooling me.

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pat cannon
112 gettysburg dr, US
Oct 01, 2010 5:22 pm EDT

you should be shut down

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pat cannon
112 gettysburg dr, US
Oct 01, 2010 5:21 pm EDT

the spelling is correct. give the monies back

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pat cannon
112 gettysburg dr, US
Oct 01, 2010 5:20 pm EDT

your running a scam. return the money back for an answer you didnt give

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pat cannon
112 gettysburg dr, US
Oct 01, 2010 5:19 pm EDT

six times i have tried to write and complain. they wont answer but they will take your money for an answer they didnt give.

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1:24 pm EST
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JustAnswer never ordered or ask for

This charge of $18.00 showed up on my credit card account. I never did any business of any kind with whoever this is.
I want a credit of the $18.00 and no more charges.

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F K Tied
Port Orchard, US
Mar 03, 2011 7:24 pm EST

I received a $18 charge on my statement [credit card co. says they did another after the statement cut off]. Never had heard of them. Credit card dispute lady called them for a three way conservation and they agreed to credit the $36 and cancel all futher charges.

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answer doctor
Perth Metro Area, AU
Dec 28, 2010 2:13 am EST

I have been online once and paid $46.00 and it is still coming out of my mastercard every month so I need to be credited $92.00., or I will get a lawyer to look at what you are doing...

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Patricia A. Bird
Roseville, US
Jul 14, 2010 5:00 pm EDT

Please give me an answer or that you will look into it?

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:58 pm EDT

kkfldkfldkfkd;ka

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:58 pm EDT

Why can't you stop doing this comment business and get on with it?

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:57 pm EDT

How many times do I have to tell you that you need to credit my credit card account in the sum of $22.00. Dont' ask me again!

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:56 pm EDT

My comment is the same as I stated before. I feel that your company should credit my credit card account $22.00.

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:55 pm EDT

My comment is the same as I filled in before.

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Patricia A. Bird
Roseville, US
Jul 14, 2010 4:54 pm EDT

I have been billed $11 on 6/10/2010, and another $11 on 7/10/2010. I paid $11 for an answer I received earlier this year which was O.K. I do not owe anything further. A total of $22.00 needs to be taken off my credit card account. My name is Patricia A. Bird.

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Donna Norris
Lake City, US
Mar 31, 2010 10:20 am EDT

When I went on line to ask a divorce lawyer a question, I agreed to pay the $15.00 but for one time only! It is on my credit card statement again. This needs to be credited and taken permanently off of my account!

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6:47 pm EST
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JustAnswer over charged

Used their medical site 02/23/10. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No! They double charged the amount agreed upon $18 now totaling $36! My intention now is to go to my bank and file fraudulent charges against justanswer.com as they do not respond to any of my inquiries.

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JustAnswer $48 bill omn my visa

I have a charge on my Visa on1/27 for $48 On 1/28 I have a credit for $24. I have no idea what this is for or who this is that charged me. I would like an answer before I notify my credit card company

Serene Reid
serene.[protected]@earthlink.net

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

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Website

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