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2.2 48 Reviews

Just Host Complaints Summary

14 Resolved
24 Unresolved
Our verdict: Engaging with Just Host, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Just Host reviews & complaints 48

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12:05 pm EDT
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Just Host Horrible WebHosting Provider

JustHost.com is without a doubt the largest waste of time and fraud I have ever had the misfortune of dealing with. Their entire Ad structure of their services are FALSE and good luck getting your money back.

I canceled my account within the first five hours, as four hours and forty minutes were spent on the phone with them attempting to get the website template they provided (as a temporary - "Site Under Construction" page) up and running.

I used their template creator, after I had to get them to grant me access with the User ID and Password they provided in their welcome email. In other words, the User ID and Password Just Host provided me, did not work on their own site. And, their template creator crashed multiple times.

Finally, after getting the template creator to complete a one page upload with only text and no graphics, videos, images, etc. - my website did not load upon attempting to view it in three different browsers and on two different computers (a Mac and PC).

Their support team is a joke and useless, and that is if you can even get them on the phone. I went through person after person after person and got no where. So, in the end I canceled my service and requested a full refund; which I only have gotten half back.

Today I received an email from their Billing department expressing their willingness and delight in providing quality customer service and to contact them any time should I have any questions; HOWEVER the remaining refund amount will not be granted to me.

Bravo JustHost! That is a great business model in providing quality customer service! Keep half of your unhappy customer's money in the name of policy. Um, yeah - way to go there.

DO NOT USE JustHost.com for anything. Unless, you have a morbid desire to go through the tenth layer of Hell in dealing with people who enjoy taking your money and not caring about your frustration in using their terrible product/service.

I hope the management of this hack firm has a herd of elephants run over them and that they are infected with every form of disease known to man.

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10:10 am EST
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Just Host Deceptive Advertising & Unathorized Charges

I signed up for a simple website with JustHost.com because they advertise Free Instant Set-Up and NO HIDDEN FEES. I worked on my site for 3 days and never could make sense out of their setup features. Never added any services. I got fed-up with it after 4 days and cancelled my agreement with them. That same day they charged my account for a total of $61.54. I wrote them since they also advertise a "Cancel Anytime".

What a joke! First of all: I had to have the original Welcome Letter in order to start the refund process. I keep everything, so I had that. They had charged me for "Faster Server". Now, why in the hell would I order a "Faster Server" when I couldn't even build a website?

After their "NON-REFUNDABLE fees were deducted I got $7.95 refunded.

Evidently they have their web building set-up whereby you can add more services without even knowing it.

Stay away from JUSTHOST.COM. THEY ARE A RIPOFF!

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firsttime2
Tukeson, US
Dec 22, 2010 9:52 pm EST

I was promised a refund on an expensive overcharge. Even got an email from their bookkeeping department's "Karla Track". That was on November 4, 2010. It's now December 23rd and still haven't gotten promised refund. When I call they hang up. This company should be shut down by the attorney general's office where they operate. Thieves!

R.J. Jackson

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5:43 am EST
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Just Host Server is always down,

I am in New Zealand. Since I signed up with Justhost, the server is always down.I couldn't visit my website and cpanel for many times. Each time I reported problems to their helpdesk, I couldnt get prompt reply. The fault need be fixed for long time.
Today it s not been working for 18 hours.
I just wonder if there is someone else here has same problem as me with justhost. Its really a nightmare for me with justhost.
can you help me with that?

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KatzinAz
, US
Feb 14, 2018 8:32 am EST
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My account was migrated from eHost to JustHost (due to company merger/takeover or something like that). Upon migration, I am unable to access the cPanel. I have called in repeatedly, talked to support for hours, only to find out that the support ticket just said "login issues" and was closed as resolved. However, 4 days later, the problem still exists! Support is supposedly working on it, as it supposedly effects anyone migrated from eHost. You'd think it would be a high priority? I'm hoping they will get things back up soon - as I can't work on the site. Site down for 4 days...not acceptable. My first experience with JustHost/BlueHost so far, ... not good. What is unfortunately is it appears that things like this happen with JustHost all the time, and have been happening for years. I'm not happy that my vendor was "taken over" by JustHost. Come on Just Host - prove me wrong and fix this quickly.

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Rubymear
Corby, GB
Feb 28, 2014 4:24 am EST
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Im looking on here because we host 10 sites on just host and again they are down and I cannot get my mails and i cannot even contact Just host because the whole thing seems to have crashed!

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gethadevi
, IN
Feb 02, 2013 10:51 pm EST

I have more than 60 website hosted here. I choose justhost because it's cheap price. Buy now my site is often down. Not only their price is cheap their support is also cheap. There chat support is worst. I strongly recommend not to use justhost.

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binbin_1979
, ID
Jun 03, 2012 7:28 pm EDT

I hosted my 13 websites @justhost, same like User_of_justhost_server, their server down since 2nd May and still down until i write this reviews, they said that their maintenance progress have reach 70% but after 12 hours left, there's no new progress, its impact to my business :(, I'm very dissapointed with justhost...

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User_of_justhost_server
, BD
May 01, 2012 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Today 2nd may of 2012 for last 2 hours my website also down.. with justhost.. they informed after knocking to them over live chat. it will take 2 hour to solve the problem.

after coming in this forum, some one said its taking 2 days already... in previous days...
i am afraid . if justhost will not recover within 2 hour i will lost my hosting reputation totally, where as its already scratched... for last few hours... :(

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mark daynes
Dorking, GB
Apr 25, 2012 5:34 pm EDT

just found the site I have hosted at just-host is down again http://www.squarerain.com been down twice now in the last month " that I have noticed" could have happened a few more times for all I know. Also I have my blog at http://www.markdaynes.com I know when its a hosing problem because I can check both these site to cross ref.

I think the problem is because they offer unlimited hosting plans and they just take on too much business at any one time.

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nathanrobo
K, GB
Feb 27, 2012 9:59 am EST

Are there no commercially minded folk at Just Host? Having a web site go down in this day and age for any more than the shortest period is unacceptable. For the web owner emails are potentially delayed or worst lost and potential customers visiting the site get left with the impression that the company behind the site have gone burst!

Just host are stateside and I notice that many of the comments are from folk in other parts of the world. Surely an intelligent way of organising themselves at justhost would be to group sites on servers by their time zone... for example all GMT + 0, 1 & 2 on one server, all GMT + 3, 4 & 5 on another ect. This would mean that when they have planned maintenance, it can be scheduled for the early hours of the morning for those specific times zones. When something goes wrong as it invariably does, they would then have a bit of a window to sort the fix. My guess is that they currently schedule maintenance for the early hours, but early house in the time zone in which they are located (when you live in and work in the world's biggest economy, it's difficult to understand that anything else exists!).

I know that the above solution wouldn't solve the problem of international traffic for sites, but it would limit the impact.

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Karl1
, ES
Sep 10, 2011 11:37 pm EDT

I just buyed a reseller account and I'm developing the site and in 2 months every time I go to work online I can work for the first two hours then it goes all off.
Last time they stated that it was my fauls as I failed password three times so server firewall blocked me... lies and lies.
I send them the screenshot of cmd window where was clear that their server was not responding to a single ping.
By the time I'm writing this, everything is down again and they do not respond to the email sent an hour ago.
If you think hosting support is bad, don't try reseller support.

I must move from this guys soon

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unthinkable
Greensboro, US
Jun 22, 2011 9:42 pm EDT

I host my site, http://www.aircraftmechanicsalary.net, with JustHost and it has been down twice in a 24 hour period. Never noticed any problems until now, but until now I hadn't uploaded my files. I uploaded my site at around 3 in the morning, did a few tweaks for around an hour. This is kind of funny: As soon as I was finished, I leaned back in my chair with a sigh of satisfaction, and then clicked to just look at my work. "can’t open the page “http://aircraftmechanicsalary.net/about.php” because the server where this page is located isn’t responding."

Yep. Thanks JustHost. Now that was around 4 in the morning. Around an hour later the server seemed to be working fine. Now it's 4 in the afternoon - Site down again - Customer Service says everything will be good in an hour "permanently"...

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Chops in Oz
Glen Waverley, AU
Apr 06, 2011 7:10 am EDT

I switched some sites to Just Host a year ago, been down a few times but now 5th Arpil 2011, we have been down for about 36 hours. I called and was fobbed off with a lame excuse as I could access the cpanel still, put the problem in writing they said. Then I checked some unrelated sites also hosted with JustHost; some where also "off line" and others were fine!

I then emailed and stated that my problem was more widespread than just one site, I was then sent a stupid link to anoymouse.org stating that my site was live... a quick test around the world proved that wrong and sent them screen shots and emails from the various site monitoring services that notify me when my site goes off line. The sort of came clean and stated that they had a sever issue and that it will soon be fixed, that was 24 hours ago.

This is extremely unprofessional and I have NOT had any response from the for 24 hours after many emails, there requested communication medium, this sucks, all companied have problems, the good ones get onto the front foot and manage the clients and come out stronger for it, remaining silent is NOT and acceptable response.

Thank you

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5:18 pm EDT
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Just Host Hosting Sucks

Justhosh.com Sucks and Fraud.

I have been with then for over 3 months and first the issue is the server keeps going down and then the name server has allways issues with domains and keeps not responding. Few weeks back all the domains go hacked and no response from justhost.com and just today I came to my homepage and went to a landing page and when I asked why, they told me that its a hard drive issue. Lost all my emails and now lost all my content. One of the worst hosting company

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3:14 am EDT
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Just Host Rip off, webUNhosting

I am SO angry and frustrated with this company. I cannot begin to describe their incompetence and scamming. I signed up for domain name registration, 6 months hosting + domain privacy. That was beginning of June, as of yet my site still doesn't work.

I have had over 30 emails from support with the most ridiculous and downright stupid advice I have ever had, technical experts my foot. All these people do is search on google and send you a link! Keep telling me my ftp isn't set up correctly, which it is, in fact ftp works fine. Then it was that my web pages weren't uploaded to my public_html directory, yes they are, I sent them proof of that. However site STILL wont work.

The outsourced support is frustrating. These people DO NOT know what they are doing. I for one am getting really fed up with everything being outsourced to India. They are not technical experts, they can't even speak English very well. When I pay for a service with what I believe is a UK company I expect them to at least speak my language.

As for a refund, I have requested a cancellation 4 times and cannot get a response. They just keep emailing back "tell us your problem and we will help you", it's the exact same problem, it hasn't changed then they send back the exact same stupid response "here is a link on how to set up ftp host", arrrrgggggghhh!

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10:49 am EDT
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Just Host Can't get a refund

I signed up with JustHost.com since the monthly fee was reasonable. On the page where you key in your payment information a box pops up and hides the total you are being billed for. You must hit submit at this point and then you realize you got charged for a 3 year period instead of 1 month.

I then requested a refund and they refused to refund all my money. I called them and the english was terrible (outsource). They charged me a $20 fee, refused to refund $48 for search engine application and took them 4 days to finally get me the correct information to even process my refund.

It's a scam. I would never use this company again.

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TimLaMirada
La Mirada, US
Sep 16, 2009 5:49 pm EDT

Justhost.com (more like justDONThost.com) is a horrible company. They provide crappy service, horrible customer service that lies to you, and like our poor friend up there, are money grubbing scam artists.

My gaming group's website is unfortunately hosted with justhost.com. A few weeks ago our site went down. We called em up to find out what was wrong and they gave us the standard "we're working on it" response. Then they decided to tell us that all of our data was lost. Now they've decided to tell us that it was because of a hard drive failure. Have you ever heard of such a bull shiz excuse!? What webhost in their right mind doesn't have redundant systems. Unless that entire server gets blown to hell, the data is not lost. AND even IF that server is blown away, there should be back ups of all their servers that they can refer to and spin up at any one time. So despite what they said, I highly doubt that it was because of a "hard drive failure."

There have been many vulnerabilities in the hosting industry as of late. Major notable ones are the BIND exploit, as well as the XSS vulnerability with rubyonrails. My best guess is that these issues were not handled as promptly as they should have been. Most quality webhosts, including Media Temple, Startlogic, and others, had their implementations patched within 24 hours of the vulnerability being discovered. Due to the lack of brains that justhost.com seems to have, I highly suspect that they neglected to patch anything until the servers were already hacked. In my opinion, I think it was the BIND exploit, as it was used to gain root access on servers.

SO with all that being said, DO NOT USE JUST(dont)HOST.COM! I highly recommend the previously mentioned hosts Media Temple and Startlogic. Media Temple is an industry leading cluster host. Unlike justhost.com, they can guarantee 99.9% up time or whatever it says on their site. Their client list alone is testament enough to their quality of service. No that list is not made up. Check it out for yourself. They even host the worlds largest tech blog, Techcrunch.com. Yes their price is a little steep but the quality that they provide you is unmatched. Startlogic is a budget site that I use to host my meaninless websites. its cheap and you get what you pay for.

The different between justhost.com and startlogic.com is when you pay startlogic.com you actually get service in return! Ive used both mediatemple.com and startlogic.com and can easily say that mediatemple.com is far better. The speed alone is worth the money. When working on web pages i want to seem y changes imideately. I can push the file tothe server and before you can even get to your browser window, the file is most likely uploaded (depending on whether you have a fast internet connection). startlogic.com is ok in that area, the speed isnt as great as it could be but hey, its cheap and its still better than no website at all!

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4:59 pm EDT
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Just Host Support and Refund- False Advertizing

Justhost.com Advertizes a money back guarentee however one day setting up our new web site we had to contact theeir support team. We found that the folks could barely speak english. The were the most rude people I have ever had the misfortune to encounter. When I told the person that was on the phone with me I didn't care for his treatment of me and attitude .The support team told me if I didn't like there method you can cancel and hung up.
We I tried to cancel we were told by Kathy Ovens Billing Representive that there would be a $20.00 non refundable charge. We aggreed that they may with hold the $20.00
When the refund statement came back it was $71.00 not $20.00. These people are scam artist - It cost me $71.00 for 8 hrs .

Jim Evans- Palmetto State Court Reporting
[protected]@yahoo.com

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skipU
Port Richey, US
Apr 15, 2011 1:21 pm EDT

I had justhost for about 10 months, I added another site with them and wanted to cancel my original site (The one for 10 months) Well, It is taking them FOREVER for them to get the refund to me. I still haven't got it. Every time I email them I get some silly form letter explaining how to cancel my site. I DID THAT! and still get that same email form from them. I called at least 10 times and spoke to them about it. They just keep telling me that the refund dept will be in touch with me Yeah, right...It hasn't happened.

skIP

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5:00 pm EDT
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Just Host Terrible experience

I signed up with Just Host to host my web site. They have outsourced their support group to India the staff there are very rude and very very unhelpful. I signed up for the priority e mail service and have gotten very few answers to my questions and when they did answer it was very vague and very unhelpful. I paid to get advertising that would put my web site on Goggle and several other places then was told it could take up to three months before it was visible while their web site says it would be instant. I had to go to Microsoft Publisher 2007 support group to get my site hosted because the staff at Just Host would not assist me in getting it set up. I have to say I've never been so disappointed in a service before I'm very frustrated with these people... I asked someone to call me on the phone and they would not even answer the e mail.

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menaaziz
, EG
Jul 17, 2019 3:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

the servers is down from 3 days
and they told me soon will fix
and nothing happend
and i told them i want my files and they told me no we cant
now i lose my files and data because of justhost.com

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Ginger4now!!!
, US
May 26, 2016 6:12 am EDT

We filled out the papers to have ownership transfered including notarized signatures & copy of a TDL and they still refuse to give us access to the account. They say it belongs to the person who opened/paid to open the account even though we did all the paper work to transfer it. They said we need to to either show we paid the original opening amount or the last renewal amount or go to amall claims court. This is after we did all thier paperwork to transfer ownership to us. They say they will not give us access to an account that was transferred to our name. They say we have to get access from the previous owner. This is ridiculous! The people sound like they are a 1st grader reading off something & just just keep repeating it over and over. They absolutely sound like idiots to me. I am at my wits end!

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aytgroup
, TR
Oct 05, 2014 3:32 pm EDT
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Justhost.Com is a fraud company, they take money but they do not provide service
Never buy hosting from justhost.com

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Alex Rollo
, US
Jan 22, 2016 11:30 pm EST

I left justhost for the very same reason as most of the complaints above, they are the most ridiculous company I have ever come across. But now I have an even greater complaint, because this is simply criminal, what they have done. As I said, I was with them for a few years, and during that time I set up a few client's websites, also regestering their names with justhost. After I left them, and took ALL my sites to another company, some of the domain names, although pointing to the new companies servers, were still registered with justhost. Even after I left them, I still kept my account open, paying my monthly fee, just so that I could gradually transfer over everything. Only last month did I decide to close my account with them. Fine, now everything should run smoothly - WRONG. The only two domains I still have registered with them, they changed the nameservers back to their own ns1 & ns2, which means two of my websites are not accessible. I have written an email to them requesting they change it back to the one they've been pointing to for about a year, and they have just ignored me. Don't know who to contact now to get this resolved. Meantime my two good customer's are fuming at me because their popular website is not being shown to their customers. This is CRIMINAL and there should be something that can be done legally about this.

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Michael D Rogers
, US
Aug 08, 2015 12:01 am EDT

Just Host is refusing the 30-Day Money-Back Guarantee, they laughed on the phone when I asked for the refund stating we always win disputes so don't bother even tiring to make us live up to what we sated on the site

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Vic1
, CZ
Jun 30, 2015 2:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

And i have currently been on hold speaking with a customer service agent for 45mins and counting.. still on the phone getting more pissed off.. I blame myself for changing to justhost

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Vic1
, CZ
Jun 30, 2015 2:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For me, Justhost is the worst hosting company ever. I have been complaining about the same issue now for 4 days, I even explained to them that it is costing my company money but still the agents don't seem bothered. If someone asks me, i'll say never choose justhost.

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Joe121
, US
Jun 28, 2015 12:44 pm EDT

Staff playing dumb. Charging you for stuff you never asked for, won't you delete stuff you don'on't need. Stay awayneed, will put stuff

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Advance Step Marketing
, US
Oct 04, 2013 6:18 pm EDT

To ERIC

who paid for instant SEO, I feel your situation, however some search into how SEO works would have made you aware that the process is not instant, and the three months they stated to you is still too short, unless you're paying for PPC ads which can cost more than it's worth at the end. SEO can easily take a year just to be on the first 3 pages (legitimately).

There are many websites that sell instant SEO packages for dirt cheap, but when Google or Bing find out (and they will), you're website is considered as SPAM or Junk. Ping-o-matic is one of the sites these types of companies use to spam all the search engines.

As for hosting, we've had our share of shady servers. We currently use GoDaddy because we got a good discount at the time, but Hostgator seems to be the best.

http://www.advancestep.org/

canttrustanyone
canttrustanyone
Lancaster, US
Jul 04, 2012 8:56 pm EDT

Rude is beyond description! These people cannot understand english, nor do they care how idiotic their billing system is. Even after the first, TWENTY times you email them, they still keep sending their stupid, pointless, and ineffective replies over and over again. I concur, they are hopeless and I left that company last year. They continue to email me and harass me when I tell them they are idiots and that I am not a customer and haven't been for a long time. Simply the worst!

Just Host Customer Reviews Overview

Just Host is a web hosting provider that has been in the industry for over a decade. The company has received numerous positive reviews from its customers, highlighting its reliability, affordability, and excellent customer support.

One of the most significant advantages of Just Host is its user-friendly interface, which makes it easy for beginners to set up and manage their websites. The company also offers a wide range of features, including unlimited bandwidth, disk space, and email accounts, making it an ideal choice for businesses of all sizes.

Just Host's customer support team is available 24/7 via phone, email, and live chat, and customers have praised the company for its quick response times and knowledgeable support staff.

In terms of pricing, Just Host offers some of the most competitive rates in the industry, with plans starting at just $3.95 per month. The company also offers a 30-day money-back guarantee, giving customers peace of mind when trying out its services.

Overall, Just Host is a reliable and affordable web hosting provider that offers excellent customer support and a wide range of features. Its user-friendly interface and competitive pricing make it an ideal choice for businesses and individuals looking to launch and manage their websites.
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