JustFab
reviews and complaints

I totally agree I had no idea that they were going to take money out if my account. I only bought one pair of shoes and that's all I intended on buying. I can't believe this website.

I purchased some jewelry and purse. One, they sent the wrong thing. Two, it was broken. Three, they wanted to charge me a restocking fee when I would not reorder with them. Four the purse was green, not blue and they wanted to argue with me about it. Five, when I tried to fix this online, the girl disconnected me.

This website run but idiot. It's poor quality shoes, they suck at answering the phone(I am actually trying to get a hold of them now, it's been 30 minutes) and the charge you monthly! You are better off buying from walmart than these Eff-sticks.

Charges to my credit card up to $130 without notification. Cheap merchandise; everything is vinyl and looks cheap; limited selection.

On December 16, 2013, I ordered a pair of boots for my daughter from JustFab.com as a Christmas gift. I used my PayPal debit card to complete the purchase. Unbeknownst to me, I was signed up as a VIP member which resulted in two charges of $39.95 (01/14/2014 and 02/06/2014). When I discovered the February charge, I immediately logged onto my PayPal account, found the phone number for the company and contacted them.

The representative informed me that I got a discounted price on the boots for signing up for the VIP membership. I offered to pay the difference in order to be removed from the membership, but the representative did not respond to my request. He agreed to cancel my membership, but would not agree to refund my money. It was difficult to communicate with him due to a language barrier and his aggressive sales tactics.

I feel that the company uses deceptive practices in order to get customers to sign up for an expensive membership. They claim that I should have received email messages reminding me that the charge would be coming out of my account, but I reviewed all emails from them and have seen nothing of the sort. All I have received are advertisements for their products. In the end, I’ve paid a total of $79.90 for a membership that I never wanted or knowingly agreed upon.
On researching more about the company’s tactics, I came across this article from TechCrunch (http://techcrunch.com/2013/09/27/not-so-vip/)

“The company [JustFab.com] is, however, abusing a tricky UI, loaded with dark pattern design gimmicks like forced continuity and sneak into basket – all in the name of getting customers to sign up for a JustFab VIP membership they may not have wanted.
Used at least lightly by many e-commerce sites, dark patterns are ways web designers use the irrationality and laziness of any given human in order to increase the bottom line. Many argue that they’re unethical. In fact, the EU has passed a mandate that its countries push through laws protecting consumers from misleading subscription interfaces, which Germany was the first to enact.”

There are thousands of complaints against JustFab.com and I now wish I had researched them more carefully before buying from them.

I ordered a pair of shoes for their special $19.99 no shipping. I received a charge the next month for $39.95 when I called to ask about the charge she answered I had been upgraded to a VIP membership. I never asked for a VIP membership and I don't want one. It took me 7 calls to get someone who does not speak very much english on the line and when i asked for a manger the manager sounded just like the prevous person I was on the phone with. I had to dancel my debit card because not once did she agree to cancel my account. BTW the shoes don't fit and the color is faded.

I still am with them and have amassed I think 5 pairs and have only had to call them once with this last New Years special they had with which I chose a pair of boots that are such a total PITA to get on (the cuff is just made too tight for probably 90% of women who have NORMAL sized calves) and in struggling to get them on and my pants tucked in good just to wear them in the house to break them in, managed to have half of the glued on decoration begin coming apart and/or loose.
Upon reaching their call line, was told that they could not change them out because it was a 2fer special and they had to way to put a price on an otherwise free pair. I wasn't going to bother arguing because she is technically right.

I joined a year ago and after providing extensive feedback about my preferences, rating shoe choices etc. they still don't provide very many options I like so since it was becoming a headache to remember to skip every month I wanted to cancel. They won't let you cancel online; you have to call their customer service # where the customer service rep will try overly hard to convince you to stay. The lady I spoke to, "Jessica" kept asking if I'd "really" given feedback so they'd know what I wanted, and I said if they don't know after a year's worth of feedback they never will. She asked if I'd ever asked for more selections and I said yes, but I'd learned that they still charge you $$ even if you don't like what they offered and ask for more choices, so I'd learned to just skip. I was nice at first, saying 'look, I don't want to argue, providing more and more feedback is just another chore I don't have time for, I just want to cancel. Please cancel my account". She CONTINUED to argue with me and talk over me. It was pathetic actually; you'd think I was their only customer. After she started rehashing the same arguments I'd already answered, I said "Look, please cancel my account or I'm going to report this company to the Attorney General of the Commonwealth of Pennsylvania...I just want to cancel, that's it". Well that shut her up and she was most helpful after that, so I recommend threatening to call the AG's office of your state (I would have too, I deal with them all the time through my job). I will say the couple pairs of shoes I bought from them were excellent quality and fit, it's just that they are a hassle to deal with. Now I guess I'll find out if "Jessica' really cancelled my account or not.

It's mostly true about the shoes you would really like conveniently not being available in your size which they know because of the little survey you filled out and their selection is limited but I have ordered a pair that felt like I still had the sneakers on I had previously removed. SOOOO comfortable! I can't see them not lasting long because I don't wear the same pair of shoes over and over so as to wear them out so fast whether they are crappily made or not.
If they were as bad as the numerous complaints I have read, mostly the same thing over and over, then I don't see how they would still be in business if everyone is closing their CC account or bank account in order to avoid being charged.
I just ordered and received the first pair on the 5th and received on the 9th so there shouldn't be any reason why my month would start until the 1st thru the 5th of next month but I keep a close eye on my back account and will see if and when charges do or don't start happening.
Mostly tho, I am curious to know why a company for women to have shoes would offer a free gift of a sort of trashy men's magazine---MAXIM? Rather humorous if nothing else.

I purchased 2 pairs of shoes from Just Fab in October. One pair was great. The other ran small, so I returned it. I was excited about ordering more shoes in the future, so rather than a refund, I opted for a store credit, rather than a refund to my credit card. However, today I was looking at my credit card statement I noticed that they had charged me again. When I called they let me know that they automatically charge you for a pair of shoes each month and that you can "opt out" each month. They were quick to credit the charge, but when I told them to close the account to avoid future automatic charges, they told me that it would mean I could not use my store credit on an inactive account and that I would have to call them rather than using the website to use it. So, I told her to just deduct the restocking fee and credit the rest back to my credit card. She said they couldn't do it. When I asked for a manager, she told me a manager would tell me the same thing. When I persisted she put me on hold, but then came back to tell me that there was not a supervisor available. I told her that I was not going to just accept that and that I needed a manager to call me back. Then miraculously she put me on hold and got a manager, who eventually issued the credit as I asked and closed the account. Horrible business practices. By the way I am a person who usually catches things in the fine print. I'm not sure where they tell you about the automatic monthly charge, but it must have been very, very fine print. Stay away from just fabulous!

contact your bank, dispute the charges and close you credit card account. I feel your pain, I went through the same thing.

JUST FABULOUS IS A COMPLETE SCAM I had no idea that Just Fabulous was charging my CC every month until I finally got my back statement. I purchased 2 pairs of shoes in Aug 11, the day I received them I was really disappointed. There shoes are very wide and the sizes vary. I returned them the very next day. I waited for three weeks and decided to purchase 2 pairs for a friend with my "credits" on the return. I was shocked to find out that I had no credits.
I called the "customer service rep who over talked me, then put me on hold for over 18 minutes. When she finally came back her answer was "we have been way too busy to put your credits on, and you have been charged for the shoes you just ordered" I explained when I returned the shoes and again she over talked me and was very Very rude! I asked to speak with a supervisor, she put me back on hold for 15 minutes Then had the nerve to say, we are now closed and you have to call back again! I have sent several emails to customer service and called leaving messages for a supervisor to contact me. We are now into November and I still have NO CREDITS, and even after telling them they have No permission to charge my card, they still are and I have no return calls or emails from them! How can I stop this SCAM? Allison K

They hung up on my too they are THEIVES

I ordered a bag on June 25, it's not July 25 and I STILL have gotten no updates on USPS! I've emailed and called them, they told me to call customs. Like that would help?! They basically have the worst customer service.

OMG, you are so dramatic. No one can buy anything with the last 4 digits of your credit card even if they do have your address. people drop receipts on the ground from the grocery store all the time with their last 4 on it. they would need your date of birth, your last 3 numbers off the back of your card AND the expiration date. Even worse you just promoted crappy Kim Khardashian.

OMG! They are the worst...
I ordered shoes on the 20th of May, received an email saying order was shipped on the 23rd with a UPS tracking lable number. Figured it would take maybe 3-4 days, when I did not receive the order by 31st, I called them and they said you need to call UPS. I did excatly as they instructed me, come to find out all they have done is create a lable but never shipped the order out. When I contacted customer service to explain my frustration, they totally did not care about my concern so I decided to send and email and the response was contact our customer service! (LOL) Ladies don't do it...they are not going to be around much longer...