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unauthorized credit card charging
I used the legal service to answer a question and paid for that use. However, justanswer kept on charging per month without any authorization or providing any service. This is clearly a fraud and the company should be censored and punished for such activity.
no response but collected money
I sent a question to this company and paid $28.00 for their fee. I never received any response but the $28.00 i have paid has been withdrawn from my bank account. I would like my money refunded back to me. The confirmation number given to me is 479037.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Martha,
I'm sorry to hear about your experience with our site. I work for JA and I've sent you a private message so I can help.
For future reference, the link to the Help page is located in the upper right hand corner on the site.
- Nick
I'd like to get in contact with someone it is very difficult coming to your web page and not finding a phone number in which to call. Maybe put one up, and where is the help page?
On Apirl 13, 10 I got my question answered and paid. I haven't asked any other questions but they have continued extracting 18.00 dollars every month since. I need them to stop and refund me for May and June. I hope this can stop before July come around.
Martha
Dear ECPe,
First, let me say I'm very sorry to hear about your experience. I work for JA and I have forwarded your confirmation along to Customer Support so they can contact you for a refund immediately.
Of course, you may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if I can be of more help.
- Nick
unauthorized credit card charge
My canon i70 printer was having problems, and i told justanswer i would authorize the $38 charge only if their "solution" worked. Their "solution" was "your printer is defective" which i obviously already knew and solved nothing. They charged my mastercard anyway, which i had mastercard reverse.
The complaint has been investigated and resolved to the customer’s satisfaction.
This site should be shut down!
Dear Milt,
I'm sorry to hear about your experience with our site. I work for JA and I have forwarded your information along to Customer Support so we can follow-up and make sure your concerns have been taken care of.
You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do.
- Nick
false billing on credit card
Called justanswers for legal advise. Paid $58 for on time answer. They have been billing my credit card ever since. I did not notice for months. No telephone on credit card statement to cancel or complain.
The complaint has been investigated and resolved to the customer’s satisfaction.
get some facts
...get a life.
Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her job at LifeTrack apparently isn't enough to pay the bills.
She has no idea how Forbes comes up with their lists, and is falling for her own marketing rhetoric. Forbes does not rate companies out of the blue - companies apply and then are ranked against other applicants. You can be a crappy company but still be ranked if either the list is long enough or not enough applicants apply. Getting on that list has absolutely nothing to do with the SEC, however the SEC can investigate any company (on the list, or not) if securities legalities can be questioned.
An example is a national company headquartered locally that was listed for two years on the Forbes list of Top 100 Companies to Work For, then went bankrupt the following year. Investigations revealed gross mismanagement and employee layoffs in the thousands. The only reason the SEC decided to investigate that particular company was because of the method they used to structure their internal business dealings by selling parts of their company to other parts of their company.
Kathy won't respond to me, because her glass house would shatter.
www.kstatongroup.com
$58 would get you over 3 months of unlimited legal assistance - and a Will - plus coverage for motor vehicle services, audit protection...more. We ARE a reputable company! http://www.pplonlinetools.com/previews/?cid=50615&vid=1
Scam servcie. We are 38 year old company traded on NYSE (PPD) and listed as #66 of Top 200 Companies in North America by Forbes Magazine in November 2009. I can tell you how to have 1 phone call solve this problem ASAP! You need the power of our services - a complete law firm at your service! Month-to-month, no underwriting. Have your contracts reviewed before (or even after) you sign them; have an attorney call or write a letter on your behalf to solve issues large or small; get answers to your questions/problems; protect yourself from frivilous lawsuits; overcharges and incorrect charges - for no additional fees! And So Much More! I have saved well over 2-3 years of the low cost of my membership by using my law firm 6 times in less than 10 months of being a member. Identity Theft and complete restoration too! Just had a dispute solved with computer co saying extra $ needed to complete a problem with "their" defective part - my atty notified their legal department of unfairness and I received a personal phone call from them and complimentary repair/technical service which is normally a paid service. You cannot beat this service - I am a LIFETIME member! Can't beat it - see short overview and tmore estimonies! http://www.pplonlinetools.com/previews/?cid=50615&vid=1
was charged even though I did not agree to accept answer
This website offers various "professional advice" in a wide variety of areas. You choose the area, ask the question, and if you are satisfied with the response you then hit hit accept and are charged for the answer to your question. I did not hit the accept button once I had read the response to my question as it was a basic response to a medical question of which I already knew and did not answer the original question I had asked. Two days later I was online looking at my bank account, and saw that I had been charged by this company even though I had rejected their answer. This website is a fraud and they will charge you for any question that you ask them whether you agree to it or not. This goes directly against the terms and conditions that are listed on their website. I emailed the company but got no response, and their is no phone number or address with which to contact them if you have any questions or issues with their blatant lies regarding their policies and procedures listed on their website.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear snootyroo,
I’m sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may always contact us through our Help page on the site. Our customer support team is available 24/7 to help and will respond within 24 hours.
Thank you for your patience. We'll be in touch to help you soon.
- Nick
no answer, I paid the fee. scam!!
I asked a question {legal} paid my fee which was taken from my bank account.& days now and no answer. I want my my back, simple. This is a scam and should be stopped.
It is also a crime in the u. S. A. And in canada. These # should be caught and punished to the fullest extent of the law
The complaint has been investigated and resolved to the customer’s satisfaction.
This site should be shut down!
Dear Haydn,
Again, I'm so sorry to find out that you did not receive an answer. I've also sent you a private message so I can take care of your concerns and provide a refund.
The charge you are seeing is the amount you agreed to pay when you placed a "good faith" deposit before receiving your answer. You can learn more about the way the "good faith" deposit works on our Help page. This deposit is fully refundable and I'll be glad to help you with that.
We're here to help. Thanks for your continued patience.
- Nick
Dear sean,
I'm very sorry to hear that you didn't receive an answer. I'm Nick and I work for JA. I've sent you a direct message so I can give you a full refund.
You may get in touch with us anytime by using the Contact Us link on our Help page. Our Customer Support Team is available 24/7 to help.
Thanks for being patient. Our site has a 100% Satisfaction Guarantee and I want to make sure you're taken care of.
- Nick
Sunday 6/20/10 : Asked a question of the medical community waited ten minutes and no reply. I thought it may have been down. NO ANSWER WAS FORTH COMING ! Later in the afternoon I received a Receipt for paymant. Question, why am I being charged for information that I was not given ? This need to be reversed asap.
took my 30.00 and never answered
About 2 or more weeks ago, I asked a question about Real Estate Laws to do with my eldery Dad. I asked the question clearly, paid $30.00 and my charge account states that the money was credited to my account.The problem is just.answer took my money and never recieved my answer, that I paid for.I checked with my credit card co., and was told that just.answer go my money! I got no anser! Can you help me? Thank You, [protected]@gmail.com P.S. I am 62 and on Disability, so my funds are limited and I feel that they stole from me.
credit card charge
A charge was made to my credit card, Master Card, issued by USAA on April 2, 2010 to the above cited address. I did not approve of the purchase and have no intention of paying it. I am notifying my insurance company that issued the card to not honor the payment.
credit card charge not authorized
The complaint has been investigated and resolved to the customer’s satisfaction.
They're debiting my visa account without any authorization & i want it stopped at once.
$21.00 withdrawal on our credit card on may25 by just answer expertsmyjabill.com
I checked my AmEx bill this month and found these parasites had placed a $9 charge. I don't know them, have never used their services. And, of course, their website is a 404. AmEx, when I challenged the charge, indicated that they are located in SF, CA.
I was charged $18 on my Visa card, after accessing this service online with a question. However, I was put on hold and no answer ever arrived via email or otherwise. I have disputed this charge with my credit card comoany. Does anyone have a mailing address for this outfit?
I have been charged $15.00 om my MC card on 5/31/2010.
No service was requested or received.
I have been charged $14.00 on my MC card With no service received or requested. I have also canceled my subscription to Just Answer a number of months ago.
Please issue a refund for the above amount.
I have been charged $14.00 on my MC (credit card) But have not requested any service in well over 6 months. I also canceled my subscription to Just Answer at least over 4 to 5 months ago. Please refund the above amount to my credit card.
I also have these phony charges on my USAA credit card being billed by this consumer fraud target company. I have to go the legal route to get it to stop. USAA is great and this has nothing to do with them. Relief go to your states attorney general website and then pick consumer fraud complaint.
Philip R. Evans
Attorney at Law
4478 Werleys Corner
NewTripoli, PA
no response
Requested repair/replacement recommendations for a thermostat. No response; just repeated request for information. Now they claim I may have at least 2 questions pending. It has been at least 72 hours and no corrective action response. I don't believe they provide any service. Probably located in Nigeria, India, or Pakistan.
The complaint has been investigated and resolved to the customer’s satisfaction.
hello,
i paid a lot money to justanswer.com for getting an answer to my question . but i couldn t get an answer and response.
when i said that to justanswer.som, he said that you should pay much more money for this question.although i paid again and again, i couldnt get an answer .
this is robbering, isnt it?
I asked a question concerning a gun I own. The requested my name and credit card number.
When my e-mail address was submitted they claimed it was "bad". I then e-mailed their info address to ask why. No response. Presumably they have the credit card number still. rjb
The same thing happened to me. Asked a question, paid my deposit and have had no response. I would like at this point to refund my deposit. Would have liked an answer but that is not forthcoming so please refund as I have requested.
Jeanie
You paid a deposit.. I think you were not "repaying" again, but likely re-originating a question with the same deposit.
As your question was not answered, your "expert" was not paid... JustAnswer will refund your *deposit* at any time - just ask. It takes 24-48 hours usually. If you don't ask for the deposit back, Just Answer will keep it and start taking $1 away per month after a substantial amount of time.
Note, if you offer to pay $15 for a networking related question, best case, the person answering your question will get about half of that payment. Many questions will go unanswered because the question isn't clear and yes, sometimes, because the amount associated with the question is not enough. If your question would take an hour to research and answer, who is going to do that for $7 and risk that they don't get paid at all?
Note also, once you receive an answer, you can completely stiff Just Answer, recover your money - and your expert won't be paid... It should be called "free answers". JustAnswer provides a virtual service that will almost always be refunded on a credit card dispute, as such, JustAnswer has a no-questions-asked policy for refunds. They can give you the best advice in the world and you don't have to pay a dime. IE: The Honor System.
i relied on the site.now i understand that they are just robbers.
please you don t rely on the justanswer.com.
Dear Jeffrey,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your concern.
Of course, you may also contact customer support and find useful information on the Help section of our website. Our customer support team is available 24/7 to help and responds within 24 hours.
Please let me know if there is anything else I can do.
- Nick
JA Help
fraudulent billing
Dear sir,
On my Jan12 200 Capital one statementI was billed $18.00 For rervice recieved. Ihave no complaint about that., but on Feb16, statement, Iwas billed a secondtime for the same service. The harge was delieted on the following bill only to have it reapear oagain on my current bill
How many times am I suposed o pay for the same serivce?
William Prince [protected]@aol.com
I cant send photos via email If you sed me an address or P.O. box, I'll be happy to mail copies of invoice.
Replied
unauthorized use of card
I had googled a question about my car, and justanswer.com popped up and could connect me to a Pontaic Tech. Ask my question, then was asked how much i would pay for the info. I picked the 9 dollar amount, It plainly stated that I would not be charged unless I was satisfied with my answer, Well, my bank account was charged the 9 dollars, I still have not recieved an answer, so I went back on the site, my balance is 9 $ so i asked my question again, now I was asked if I wanted to pay 30, 40 or 50 for my answer, I asked the exact question, so now like others I will be fighting to get my money back... quite a rip off
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear about your experience on the site. It sounds like when you registered your account to post the question you may have opted into the subscription program for the service on the site.
I have sent you a private message so that we can locate your account and issue the refund immediately.
Please let me know if there is anything else that I can do.
Justanswer.com - UNAUTHORIZED CHARGES TO MY CREDIT CARD!
I used this service for one question...just found out that they have billed my credit card account multiple times which was NOT AUTHORIZED! I have contacted my credit card company regarding this fraudulent activity and have contacted a good friend who is an attorney who is giving me guidance on the matter and she will represent me if it comes to that. This is simply unacceptable. On their website they say you can ask for a refund by logging in to your account. WHAT ACCOUNT? I didn't write anything down because I used this service ONE TIME and never expected to use it again. I'm sure that I established some time of "log in" information when I asked the question, but I did not expect to have "an account" I am a hard working professional and I do not take kindly to companies trying to take money from me that they are not entitled to.
I AM FURIOUS!
ADDABAD is right!
And all posters on this forum that have complaints against JustAnswer.com should file them using the TRUSTe website "WATCHDOG" complaint mechanism through the link to their site.
Perhaps as the number of complaints to TRUSTe against this scammer website increase, TRUSTe will investigate and cancel their certification or take other actions against them.
The continuation of complaints against JustAnswer.com. through TRUSTe and elsewhere may also help form the foundation for legal action against JustAnswer.com.
Please continue to inform others and WARN them against using JustAnswer.com.
There are FREE websites available to answer many of the questions people pay for JustAnswer.com to answer.
If you need an answer, first try to Google the question!
AND AVOID GETTING SCAMMED AND RIPPED OFF BY JustAnswer.com!
I agree 100%. I was ripped I asked the same question 3 times and was charged 3 times. And nevr was my question answered.
AN UPDATE - 4/17/10:
Since my last posting, I have received emails from Mr. Nino Cavenecia:
"Nino Cavenecia
Customer Support Manager
JustAnswer Corp.
[protected] x7908 (direct)
[protected] (facsimile)
nino@justanswer.com"
Mr. Cavenecia addresses the issues I posted about, including that of JustAnswer.com not being recognized as a certified TRUSTe member, and in fairness to them, I am now satisfied that they are.
Why the TRUSTe website showed them not to be a certified member previously(as shown in my post above)I do not know, but Mr. Cavenecia has now resolved that issue to my satisfaction.
Of course, this was not the underlying problem, which was the misuse of my identity and credit card information.
As I know know that JustAnswer.com IS a certified member of TRUSTe, I have filed a complaint with TRUSTe against JustAnswer Corp. and after their review of the details, they(TRUSTe) have agreed that it is a valid complaint and will be investigating it.
From TRUSTe: April 14.2010:
Thank you for submitting your privacy complaint through the TRUSTe Watchdog Dispute Resolution Program. The TRUSTe Compliance Team has reviewed the details of your complaint and we have determined that it is a valid privacy issue for further investigation under our program. We have contacted www.justanswer.com on your behalf and have asked them to respond.
So we shall see...
BTW: This is from the REAL TRUSTe site:
Non-licensee Issue
The URL http://ww2.justanswer.com does not belong to a TRUSTe licensee.
Please select the type of problem you are reporting:*
Privacy Violation
Unauthorized use of the TRUSTe seal(s)
If you believe this site is using the TRUSTe seals illegally or incorrectly please submit this form by clicking the "Finish" button below
To the cowardly "anonymous" "JustAnswer "team":
Doesn't your "Customer Support Manager" have a Name? What is it? What is HIS email address? How can I "Truste" you to forward it to him? Why do you NEED to forward it? Why can't he contact me directly...If you are SINCERE?
Attempting to put a positive spin on your criminal actions will not fly.
I have already notified Truste and filed a complaint against you.
And I have closed my account with you.
I have also visited all the websites you forwarded my personal AND CC information to. And closed any accounts you opened for me...WITHOUT my permission and WITHOUT even notifying me. And stopped all the "Free Offers" you signed me up for WITHOUT my permission.
What is the value of contacting your "Customer Support Manager"?
To receive more unhelpful BS from you?
Where the hell do you get the nerve to give out my personally identifiable information, email address, and worst of all, my CC info? Don't you know that's against the Law?
I'm sure you do...but you don't really care, do you?
And I'm equally sure that your absurd post is just scripted and as insincere and patronising as it sounds!
"Again, thank you for taking the time to offer us feedback". Yeah, right!
Please. How are you going to give me back the time I had to spend undoing your criminal actions?
And visit the "Truste web site through your link? Of course it will say you are a "certified" member...on YOUR fake link.
I visited Truste from OUTSIDE your web page and phony link...and THEY (The REAL Truste) said you are NOT a certified member.
That's why they are taking action against you!
Didn't you read my post?
Try again. Or get someone to explain it to you...
JusrAnswer this post...hypocrites!
BEWARE! DON'T USE "JustAnswer"! They have a LOT to answer FOR!
Pass it on...
Dear Porker,
Thank you for taking the time to offer your feedback. I’m terribly sorry to hear about the frustration you experienced with our service. We are actively raising the bar in terms of the level of satisfaction we deliver to our customers, but we realize that there is always room for improvement.
With that said, please allow me to address your concerns in order:
· We take the privacy and security of our customer’s credit card information very seriously. Your credit card information is stored with the highest level of encryption (128 bit SSL) on our website and is never shared with other companies.
· I’m sorry that you were not able to verify our certification with TRUSTe when filing a dispute. TRUSTe utilizes the “watchdog” process to file disputes with certified TRUSTe members. You may file a dispute by visiting the following link: http://watchdog.truste.com/pvr.php?page=complaint. Once you arrive at the link, you may enter our website and then proceed with the next steps. We are certified to receive disputes from the TRUSTe program, since we are a certified member.
· We are committed to the privacy and security of all Users of our website and do not sell any credit card or Personally Identifiable Information, including email addresses, to third party vendors. We only send emails to registered users, in accordance with our website’s Terms of Service. All Users can easily opt-out of any and all future emails sent to them by our website.
· We would be happy to correct any billing errors you have experienced. At your earliest convenience, please send an email with your username to support@justanswer.com. Please note in your email that you would like it forwarded to the Customer Support Manager.
Again, thank you for taking the time to offer us feedback. While we do enjoy receiving positive comments from our customers, we equally enjoy receiving feedback on how we can do better. It is that feedback which helps us to improve our service and deliver the best possible customer experience.
Sincerely,
The JustAnswer Team
JustAnswer.com sent my CC information to other websites the day after I paid $13 for a Mac answer
(which I actually found acceptable)
I then began receiving emails from web sites, "confirming my order, "thanking me for signing up for Free Trials, ""Letting me know the Spanish Course I ordered was being shipped", etc.
I was about to call my credit card company when the phone rang...and guess who? It was my CC company, calling me to ask about possible fraudulent activity on my card.
After we went through all the fraudulent charges, I had to cancel my CC account and the bank has begun an investigation
.
I went back to the JustAnswer.com site, as I recalled that they displayed the "Truste" seal on their website.
I clicked on the Truste seal and JustAnswer.com displayed a page saying they were a "Truste"certified website, yada yada yada.
But when I went to the Truste website directly and entered a complaint, they said that JustAnswer.com was NOT a Truste certified member.
I reported their fraudulent use and display of the Truste seal to them and they supposedly will take action against "JustAnswer.com!
I also had to contact all these third parties to get them to stop sending(cancel) the stuff I did not order, and the "Free Trials", etc.
JustAnswer.com did not just sell or give my email address away...they actually gave out my CC information!
These 3rd parties were actually billing stuff to my CC!...and they got my CC info from "JustAnswer.com.
These guys are not just double billers and scammers that don't have real experts to provide answers..they are Credit Card thieves that sell your CC info!
JustAnswer.com should be immediately shut down and the owners arrested for fraud, CC Theft and Identity theft!
GO TO HELL, JustAnswer.com...answer that!
Dear scamed,
I’m very sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.
Please let me know if there is anything else I can do. We’re here to help.
- Nick
unauthorized credit card charge
I asked a vet about pet poisoning. It was my understanding that it was free for the first visit and would not be charged unless I used them again. My dog died anyway. The vet said it was acid reflux, but that was a bunch of bull!
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges on credit card
There was a charge of $16.00 on my recent bill from my credit card co. from this company. I did not order anything from them and want reimbursement of $16.00 from the company.
The complaint has been investigated and resolved to the customer’s satisfaction.
inaccurate information form mechanic
I asked for information how to remove rotors and calipers for a 2005 dodge dually 3500 with cummins engine, I received mostly incorrect information for my particular truck. Very little info. was usefull I got info for a dodge 1500. So I paid for info I could not really use. my email address is [protected]@roadrunner.com
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what I was willing to pay and they said they had someone registered under my e-mail acct. name and the page would not budge . After repeated attempts to undo the damage because I certainly did not get an answer of any kind because without my e-mail the program would not move forward. I had no choice but to x out of there. I called visa immediately and YES! the amount I had agreed to was already out there on my bill. They have to know no services were received!. Their program was set up by them, duh! I get the next duh!Don't even try to use them. I looked for a telephone number still thinking I could defend my use of MY e-mail address. There is no number. They know what they are doing!
The complaint has been investigated and resolved to the customer’s satisfaction.
yesterday, May 17th at 6:04 p.m., wanted answer from JustAnswer for a simple question. Agreed to $14 on credit card; was told it would take 15 minutes or less. Had other work to attend to and lowered the icon; forgot the program was running til early a.m. May 18th - 1:56 a.m., and finally canceled JustAnswer, receiving no answer to my question. Have Order Number. What's up with this lame company? - Judy R.
they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
mess i will call my credit card company and stop it there. it looks likethey are not going to Quit
I Was charged for an answer that i never got. I requested a refund that same evening. I have yet to hear from this scam of a company. I want a refund and no more charges to my account ever.
i asked a question to which i did not receive a workable answer, however the fee of £13 was taken from my account
Just this..
Just answer dosen't like when you like a person. they got rid of my expert. then they use his profil. They don't get rid of it. customer service people aswer. Then another says he is a doctor under health is working in a doctor office but she is the appointment person. I found them out. you are not fooling me.
you should be shut down
the spelling is correct. give the monies back
your running a scam. return the money back for an answer you didnt give
six times i have tried to write and complain. they wont answer but they will take your money for an answer they didnt give.
never ordered or ask for
This charge of $18.00 showed up on my credit card account. I never did any business of any kind with whoever this is.
I want a credit of the $18.00 and no more charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a $18 charge on my statement [credit card co. says they did another after the statement cut off]. Never had heard of them. Credit card dispute lady called them for a three way conservation and they agreed to credit the $36 and cancel all futher charges.
I have been online once and paid $46.00 and it is still coming out of my mastercard every month so I need to be credited $92.00., or I will get a lawyer to look at what you are doing...
Please give me an answer or that you will look into it?
kkfldkfldkfkd;ka
Why can't you stop doing this comment business and get on with it?
How many times do I have to tell you that you need to credit my credit card account in the sum of $22.00. Dont' ask me again!
My comment is the same as I stated before. I feel that your company should credit my credit card account $22.00.
My comment is the same as I filled in before.
I have been billed $11 on 6/10/2010, and another $11 on 7/10/2010. I paid $11 for an answer I received earlier this year which was O.K. I do not owe anything further. A total of $22.00 needs to be taken off my credit card account. My name is Patricia A. Bird.
When I went on line to ask a divorce lawyer a question, I agreed to pay the $15.00 but for one time only! It is on my credit card statement again. This needs to be credited and taken permanently off of my account!
over charged
Used their medical site 02/23/10. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No! They double charged the amount agreed upon $18 now totaling $36! My intention now is to go to my bank and file fraudulent charges against justanswer.com as they do not respond to any of my inquiries.
The complaint has been investigated and resolved to the customer’s satisfaction.
$48 bill omn my visa
I have a charge on my Visa on1/27 for $48 On 1/28 I have a credit for $24. I have no idea what this is for or who this is that charged me. I would like an answer before I notify my credit card company
Serene Reid
serene.[protected]@earthlink.net
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized credit card charges
For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.
My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online.
Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems.
When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness ofcustomer service. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is very clearly worded "$5 to speak with a lawyer for this question" with a $60 monthly fee thereafter.I only authorized $5 for the stupid,unhelpful and obvious answer I received.It's a bait and switch scam.
i want my money back
chicago il i live in chicago il
i think that this is one time service i want my money back
Replied
£20 taken from my credit card without my consent
On 4th february 2017, using google, I went into justanswer.com. I asked a question "as an administrator, could I share my vodafone pay as you go mobile broadband with another userid area on my computer. The other area is called guest and does not have a password. I had tried various things and thought that if there was a way of allocating a password to the guest area without deleting the area then I could get the mobile broadband to work". I asked the question if they could tell me how to create a password on the guest area.
The answer I was given was from bill, whose online handle was cyberwerx and claimed to be an it solutions architect with 35+ years corporate experience designing and deploying wintel pcs, servers, clusters and sans.
The answer given did not change anything and I was in the same situation as when I started. They were going to charge me & pound;10 at this point but I never pressed the accept button. I was encouraged to give further details as to what had happened but the reply form did not work. I could not click the reply button. There was an accept button on the screen but I did not press it.
I then asked a question again on the home screen to give me further information as I did not have the same screen setup as he had and could not enter in the same details. His answer was not possible for me. The charge now came up as & pound;20 but I still did not press the accept button. At this point I gave up and left the site.
I find today that & pound;20 was taken out of my credit card account on 5th february to justanswer *experts myjabill.com ca
This is without my knowledge and without my acceptance.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Now suicidal! have put a detail urgent request through for help all they want is my money of which I have none of. Also this is an American site of which they will have no idea of what I'm talking about, since the American system is quite different to here. Oh yes they want to help but I have to pay first! I still can't shut their web page down until I shut my computer down.
I don't need this ### I need professional help now, as this is really serious...
Is there any humanity out there any more or is the evil $$$ the only thing people are after when some one is really venerable?
Stop these scams & time wasting when lives are at risk
Jasper
I asked a question regarding a problem with my TV, for which I received a helpful answer, and so i was happy to pay the approx AU$ 22 fee. I am not happy to keep paying that fee every month however, even though I only used the service on one occasion last December. I contacted JustAnswer by email and phone (from Australia to San Francisco, so not a local call charge involved there) to let them know that an amount of approx $20 - $22 was being deducted from my credit card every month without authorisation and initially received a response that encouraged me to believe this was an honest mistake that would be rectified, and I would be refunded the excess charges, and teh monthly deductions would be stopped. Unfortunately this doesn't appear to be the case as the deductions have continued, there has been no refund of the excess charges (now in the vicinity of AU$ 120), and there has been no response to my numerous recent emails asking for an update on a solution to this problem. Like many others, I've discovered this appears not to be a reputable business, but a scam. My only option now is to cancel my current credit card, which is a pain because I'll also have to re-organise numerous legitimate monthly deductions from that account. I'm not impressed!
I emailed Just Answer for help with a Legal enquiry. I was not able to access any answers sent to me due to problems with their computer system. I emailed their Technical department and after follow all of their instructions I was still not able to gain access to information.
On the 28/7/2017 my bank account was debited $78.28. My account was then debited with the amount of $97.85 on the 4/8/2017.
I request that the monies be refunded as I never received any of the requested information.
What a waste of money for NO information.
O/N [protected].
Thank you
A little while ago, a charge showed up on my account from this company Just Answer. I don’t know who they are or how on earth they got my credit card number. I never authorized this. It was only a $15 charge, but they could keep charging me for who knows what and if they do these charges could really start adding up. I may have to cancel my credit card.
I once did a “Just Ask” thing for my dog, but for that I used a completely different credit card. That charge was also $15 dollars, but I did authorize this payment and it was paid months ago.
I thought maybe that this “Just Answer” could be related to the “Just Ask” company I used, but that still doesn’t explain how they got my credit card number and charged that account. So far they’ve only billed me once, but if they did it once without my permission I am sure they will do it again.
Has anyone else been scammed like this or charged without their permission by this “Just Answer” company? Does anyone know who they are? I am worried on how they got my credit card number and what other information they could get from me.
I requested from just answer a referral of a Mechanic or a Auto shop that had a mechanic
that was good on working on a mazda Rotary Engine, I never received a positive reply, just some advice on how to do a tune up on this engine, That is not what I requested. But I was doubled billed for a non requested answer, once in May and once in June. HOw can I get my payment returned.
Thank you
William Pierce
Bait and switch site. Show you your "experts" but these are not the people who answer your question. We asked a specific question about a commercial truck engine, particular make and model. The "experts" we were shown were mechanics for the company that makes this engine. But the guy who answered our question was not a truck mechanic. AND HIS ANWERS WERE JUST COPIED FROM THE INTERNET! Save your time and money. You make a deposit and pay the sham "expert" after you get an answer. They say you can get your money back from the deposit, but there is no recourse to do so. The only other thing to do if you don't like your answer is to use your deposit money, money you have already paid them, for a different question from yet another so called expert who sits in a recliner and surfs the internet for answers. Also was told we would have an answer within 2 hour time frame (1 hour and 42 minutes to be exact...), did not get our copied internet replies until the next day. Will plrobably have to change my credit card number so these crooks don't go shopping. Will file with Better Business Bureau as bait and switch.
We
I only asked them one question. Thought it was just a one of payment but they have taken over £40out of my account each month. stupid of me to give my details. Have tried to contact them but very difficult. Funny my question to them was unauthorised funds being taken from my accout. Just as they are doing. "Should be ashamed of themselves" In total over £100 taken out of my account.
I canceled this service after my one question. I will not use it often enough to pay each month you were very polite said it was done and I would get no more charges. I told you if I needed help again I would deffinately use your service again but I just found out you have been taking a $24.00 charge. Please stop and refund my money. I tried to go on my old account and reach you but there was no way?
Respectfully
Valerie Sunderland
I have some old [protected]) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2017 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2017. Now it is April, 2017. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.
just answer I love all my experts but the company itself is no good. I spend a lot of money on this site thewy took away my option to write about my experts. just gave us faces. That dosen't tell the whole story because you can be happy with a answer but still not happy with the expect also they remove my add fund if i want to pay additional money I really can't I don't like to keep making single transactions. so the expects i have are great. but the company just answer it self is no good. give me freedom. also the pictures of happy customers are fake i ran them through tin eye. Why don't they use the real customers that are happy with the service.
About JustAnswer
JustAnswer Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click up if you have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer headquartersP.O. Box 29045, San Francisco, California, 94129, United States
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