I was also charged for a veterinarian's answer, when all he said back was to consult my family veterinarian. I did not accept his answer, but yes I did give my CC # for payment if I would've accepted it. I got my CC bill today and there it was! I went straight to their site trying to find a phone number, etc. Then I started finding these different complaint sites like this one. I should have done my homework first:( It looks like the BBB is involved in hundreds of cases like ours. They have solved some but not all. I will be calling JustAnswer, hoping to get them to reverse the charge ($18.00 is not that much, but it's the principle of it) and possibly cancel my CC account if I'm not happy with their response.
It just ticks me off that all I wanted was some "expert" advice for a good old dog that I truly love and it turns out to be a dishonest person or group of people trying to make dishonest money. Shame on them! Here is the contact info for JustAnswer.com if anyone is interested.
Business Contact and Profile for JustAnswer Corporation
Name: JustAnswer Corporation
Phone: (888) 587-8220
Fax: (415) 480-2121
Address: PO Box 29045
San Francisco, CA 94129
Original Business Start Date: July 2002
Principal: Mr. Nino Cavenecia, Customer Support Manager
Customer Contact: Mr. Nino Cavenecia, Customer Support Manager - (888) 587-8220
Email Address: firstname.lastname@example.org
Incorporated: July 2007, DE
Type of Business: Internet Services
BBB Accreditation: JustAnswer Corporation is a BBB Accredited business.
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Products and Services of JustAnswer Corporation
This company offers paid question-and-answer service on the Internet.