Complaint Rating:

Company information:
Juniper Bank
United States
juniper.com

I paid my charge card in full. I called to see if the checks posted to my account. They did it said I had a zero balance. I got a bill in the mail on 10/1 stating that I owed them 1.23 dollars for a finance charge. I called them up and they said it is their policy to charge interest on cash advance on a daily basis. If that is the case then no one would be able to pay off their balances in full.

I told them my balance is zero. Zero times any interest rate is still zero. The second lady agreed with that statement, but they said it was the interest rate that caused the finance charge to occur. They don't understand when a bill is fully paid off you can not legally charge a person anymore money on that same bill. I did report them the the BBB.

I am mad about being overcharge. They did say that they will adjust my account. They already did and I did not like it.