Complaint Rating:

Company information:
Kansas City, Missouri
United States

I have never been late with Advanta and I sent a payment in on August 29 or 30th and Advanta customer service states they did not get my payment in time. I also, made a payment by phone for the same billing period and Advanta took both payments added them to late payment charges and hiked my interest rate up from 2.99% to 34.99%.

I spoke to customer service and they said there is nothing they could do about this. I also, asked to speak to the supervisor and they would not let me, stating the supervisor would say the same thing . They gave me a number to call Apprisen Financial Advocates.

I sent my payment in on time, plus made another payment by phone.

THESE ARE FRAUDULENT PEOPLE AND RUINING GOOD PAYING CUSTOMERS. I PLAN TO CONTACT CONGRESS, BETTER BUSINESS BUREAU, AND THE ATTORNEY GENERAL, AND MY LOCAL NEWS MEDIA.

KANSAS CITY, MO