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Jewelry Television (JTV)
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Jewelry Television (JTV)
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3.3 95 Reviews

Jewelry Television (JTV) Complaints Summary

55 Resolved
40 Unresolved
Our verdict: While Jewelry Television (JTV) has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Jewelry Television (JTV) reviews & complaints 95

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J
11:35 am EDT

Jewelry Television (JTV) set of 5 earrings

it thought this was a good deal; wish I never purchased. All I wanted was a set of earrings for my grand daughter. I am currently paying for something I never received. jtv is blaming post office but post office claims they never received item despite tracking. Regardless I am stuck in limbo paying. I have completed the complaint form the requested both with post office and jtv. Funny despite delay in receiving they were prompt in debting my credit card

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4:02 pm EDT
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Jewelry Television (JTV) late shipping

Ordered an item on 4/9 that I needed to wear to a funeral service on 4/21. Didn't receive a shipping notification until 4/17, and it wasn't shipped until 4/18. Why did it take so long to stick a label on the damn thing and mail it?! Bad customer service!
Please explain to me why it took so long, and what I should have done to make the shipping process more efficient.
The item will not arrive by the time I need it, even though it was ordered way in advance. Shows me that you really don't care about customer service, the only thing you care about is THE MONEY! Sad.

Order# [protected]

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10:51 am EST
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Jewelry Television (JTV) pear shaped blue topaz necklace

My valentines present was lost in the mail. According to UPS you often post electronic shipping notifications that are not attached to a physical package. UPS also said JTV also often claims to mail packages and never does. We either want the item or the money back, but you refuse to produce either one. My family orders several times a year and it's always a headache. This is going to be the last straw. Jtv contracts with UPS to be the exclusive provider with exchange that UPS carry the insurance on all the packages. this way JTV isn't paying the insurance premium or having to be responsible for lost packages. UPS will be paying us back not JTV and they may have never even sent the package. so it sounds like JTV got paid for the necklace from us. kept the necklace and blamed it on the shipping so UPS takes the insurance and never get investigated because its less than $100 bucks. You suck!

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10:18 am EST
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Jewelry Television (JTV) bella luce ring

My name is Gladys Meler customer id 1778920. I called to order a ring and the man that took my information said the card was denied. So I said good by and checked my bank and I had money to cover the ring so I called back and ordered the ring and it went through. My complaint is I was not told they would run it through again so now I have 2 rings. I also was told I would get a full refund, Now you are going to charge me 6.99 out of my refund. This is very misleading I was never told about any charges the host said free shipping and handling and I could return the item for a Full refund and I could use the return label for free shipping. I am returning both rings one was sent to me without my consent and the other I did not like it was too top heavy and would move to the side on my finger. I should not be charged anything for my return and this was never mentioned by the customer service or said by the host on tv. Do not charge me the 6.99 on any of my refunds. I am concern now about ordering anything more for JTV. I will be sending back both rings Monday Nove. 20, 2017.
I want to hear from you regarding this matter.

Thank you,

Gladys Meler
Email : [protected]@yahoo.com

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Update by mikemeler40@yahoo.com
Nov 18, 2017 10:26 am EST

Hope to hear from you soon

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Cathy Myers
, US
May 12, 2023 11:37 am EDT
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I purchased a Bella Luce ring in March 2023. Two of the stones have already fallen out!

I called customer service and because I did not purchase insurance they did nothing!

I am 69 years old and did nothing to cause the stones to fall out! I didn't even wear it every day! The quality of their jewelry is evidently not what they claim it to be or they would not EXPECT every customer to purchase insurance! Why would we need to?

I do not recommend purchasing jewelry from them if this is how they respond to customers!

I am saddened by this and feel it was just a waist of my money

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10:35 am EDT
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Jewelry Television (JTV) refusing my order because of someone unrelated to me skipping out on bill yet they had same address when they created their account

I am a loyal customer. I’ve bought 5 or 6 rings and paid every one of them off. I attempted to order two rings on clearance early this week. I didn’t receive an email or phone call. I did see the charge pending on my credit card. I thought maybe there was an email issue. I logged onto my account. It did not show my order. I waited a day or so and I called. I spoke to a rather rude woman who attempted to “bill dog” her way through the conversation by interrupting me. My house mates son had placed an order well over a year ago and did not pay his bill. The ONLY thing we have in common is the address. He has his own JTV account and used his own means of payment. I placed my last accepted order after this young man “skipped out” on his bill. Even though my name is not the same. I am not married or related to this young man or his father and I have had my account before either of them had one .. my account is LOCKED until this person pays their bill. This cannot be legal. They’re simply saying that until his $600/700 bill is paid that I cannot order anything. The things I’ve ordered were for women. Myself and my daughter. There’s no financial or familial link with this young man. Guilty by association? It cannot be legal. Not when I paid my things properly. I’m not done fighting and I’m sure as hell not paying someone else’s bill. Would they like to pay for me to move?

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Nicolee1978
, US
Jul 28, 2018 8:45 pm EDT

I bought a sterling sliver rope chain from jtv. It turned black and stained my skin green. The rhodium rubbed right off. I called customer service and i was told if you wear it while in water or with perfume the rhodium wears off. Well I take my jewelry off before showering and I do not wear perfume. Because i bought a set of three chains customer service said I should be fine because i have 2 extra chains. I sent back the chains anyway and never got my refund or payment stop on stretch pay. After a month of fighting with customer service I got a package in the mail. They sent back exactly what I sent them with an invoice stating that my items were checked and no defects were found! I am now working with my credit card company for fraud. I had 3 purchases made with that credit card during that month i did not authorize. It totalled over 400 dollars. It was a new credit card and the only time I used it was with jtv on that chain purchase. I finally got all my money back after my credit card company went and filed a police report.
Never trust jtv. I have read stories much worse than mine on the BBB website. Putting complaints here won't help if tour looking for resolution. The Better Business Bureau will actually help you work against it to resolve tour problem. ☺

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4:18 pm EDT
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Jewelry Television (JTV) stealing money

jtv is not only known to rip of and scam costumers . jtv is also known for stealing money out of peoples credit cards. visa debit cards, a amount of $ 747.49 a whole wells fargo debit card account was emptied out by jtv and jtv costumer service . without the card holder having the faintest idea . till the bank got in contact with the card holder .knowing something was very wrong here . the stolen money was taken out in 2 days time different times of the day and different amounts . the money was stolen . by jtv and jtv costumer service . jtv owners allowing for the money to be stolen out of peoples visas . and debit cards.wells fargo wanted to file a lawsuit against jtv if that stolen money was not returned at once . ..the money was returned in 2 days . jtv got scared . if being sued by a bank . knowing jtv would loose the case 100% ceooks ans sheisters running jtv, crooks and sheisters fly by night peddlers are allowed to peddle their trash to trusting costumers . and
the are being scammed and rippedf of ..jtv should be shut down for good taken of the air . peddling fake plastic man made concoctions stones .for real gemstones . fake diamonds . metal highly cut and polished to look like diamonds . fake metal . fake pearls . charles winston one of the crooks peddling his fake man made plastic concoction, , moissanite . after 2 fails of that fake stones invention he came up with a third fake claim . a man from france by the name moissan invented that moissanite . the first fake claim . charles winston himself . the second fake claim . a meteor hit the planet he went out and got some of that stuff for the moissanite . all fell on deaf ears. people knew now that charles winston is a crook and sheister . fake russian alexandrite . til i send a picture of the authentic russian alexandrite .and told on face book . if jtv peddles again that fake russiasn alexandrite . the can sue jtv plus the host . i be standing behinsd evertything i write . peddling coral for rubys, fake bluestar sapphires . fake pearls.. stay away from jtv and those swindling hosts . the are highly trained to scam and frip the costumer of, to use every trick in the book . to scam .the costumers. this picture is the real outhentic russian alexandrite. gone now for about close to 100 years . and never found again, i am sure the moscow in russia has a few samples on display . a true gemstone even so only a piece of solid rock, with colors hidden inside..

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10:38 am EDT

Jewelry Television (JTV) mystic (r) green topaz 10kt yellow gold stud earrings 2.66ctw

I placed this order (Order # [protected]) with the knowledge that the item was IN STOCK... I paid the extra money to have the item OVERNIGHTED so that I would not have to worry all week about it being on time. A couple days later when I checked the order status I was FURIOUS, the estimated delivery was 05/19/17... I placed the order 05/08/17 & PAID OVERNIGHT FEES how the hell does overnight = 10/11 days? So when I FINALLY got a hold of someone in customer service (through chat because apparently the phone lines are experiencing issues) they told me that "just because it says IN STOCK online online doesn’t mean we have it here, we sometimes have to get it from another warehouse & then we ship it out to you" WHAT? No where did it say that when I was placing my order that it was gonna take almost 2 weeks to get an OVERNIGHT order! Needless to say I was NOT happy about this, it is now the 2nd time JTV has screwed me over on an order & after the first time I told myself I would NOT do it again, but this was for a Mother's Day gift, something my mother really wanted so I gave it one more shot & you STILL BLEW IT! I will NEVER EVER order from this worthless company again & will tell anyone & everyone I know to NEVER order from here.

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6:46 pm EDT

Jewelry Television (JTV) african amethyst 3.03 ctw sterling silver ring

I had ordered a ring from JTV and when I received it, it was the wrong size.
Even though I waited too long to return it, the customer service people were so rude to me, I got transferred numerous times and they tried to make me look stupid as if to say I must have ordered it from some other place. I still had the ticket number which had some letters in it, I read the number so many times to different customer service agents and they still insisted that it wasn't their ring. So I went on my JTV account online and looked it up, sure enough the ring was there. I called again, got the same run around until finally a female customer service agent found when I had ordered it and it was past the 30 day return policy. I was a little disappointed about that but I don't like the way they treated me. Please be careful when dealing with this company.

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1:51 pm EDT

Jewelry Television (JTV) service

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a 260.00 loss for an item that I never received. This is very disappointing since this was something that did for myself after losing my husband a short time before. Be careful when ordering from this company.

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8:03 am EDT
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Jewelry Television (JTV) I want my money back!

I have purchased a ring and was not satisfied with the quality of my item so I contacted Jewelry Television and asked for refund. At the beginning everything seemed fine, they agreed to give me my money back and promised to give me a return address. Time passed and they never bothered to contact me.
Then I contacted them myself and spoke to another rep which told me that unfortunately they were not able to give me a refund!
I demanded some explanation, but they said sorry and suggested me to keep the ring.

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7:15 am EST

Jewelry Television (JTV) beware!

It's terrible and I don't know what to do. I ordered a ring from this site and it was quite expensive. My order was made over a month ago and according to what they said I was supposed to get my within 14 business days!
Jewelry Television doesn't reply and I don't have a tracking number. I did received a payment confirmation but there was no number and that was the reason why I contacted them for the first time.
They did not reply and that moment I felt that something was wrong. I sent them many messages via email and tried to call but they did not reply.
After reading the reviews I finally realized in what terrible situation I was.
Jewelry Television stole my money! I still can't believe this happened to me!
Beware!

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6:35 pm EST

Jewelry Television (JTV) czech beads

In October I ordered 3# of czech beads. when they arrived I sorted them and put them in little zip bags. After looking at the whole package I realized there were so many tiny beads that I could not use and did not look like the same ones I ordered on jewel school. More than half were so tiny, they were unable, So I returned them according to their policy.
The return receipt said they were received Nov. 10th, 2016. I included my account number, order number and name/address on the inside as well.
On monday Nov 21, I called to ask the status of my refund and was told that since I did not return the original beads there would be no refund. I explained that I did not keep or replace any of the beads but had separated them by size and color and left them in the little bags I had put them in so it might appear they were different but not. I was told a manager would call me
24-48 hours. Nothing.
Called again on Nov 30 only to be told the same thing.
Called again on Dec 6th and was told a supervisor would call me today. It is now 6:30 pm and no call.
LIARS

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8:15 am EDT

Jewelry Television (JTV) misleading

I have ordered a necklace from JTV Jewelry Television website as a present for my wife. I ordered long in advance to be sure I'll get it on time.
One month passed and there was no sign of my order, so I contacted JTV Jewelry Television to ask if everything was ok and where my order was. Their rep assured my that my order was on its way and will be here any time soon.
Another two weeks passed and they contacted me and said that my order was cancelled because it was no longer in stock! But when I called two weeks ago they said they sent it! What a bunch of scammers! Gladly I got the money back.

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12:06 am EDT

Jewelry Television (JTV) bad service

I have returned two items which were never worn. I sent everything back and was charged a restocking fee. Then I received a message from JTV Jewelry Television stating I'll get my money back any time soon. Two weeks passed and they said they were not able to refund my money because they found signs of use. They said they'll send everything back to me. They never gave me a refund, even the money they charged for the restocking fee.
I never wore anything! What they said was a complete lie! No matter how many times I called and tried to explain they did not want to listen. I'm very disappointed with that kind of attitude. These people are the most unprofessional and customer unfriendly!

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3:25 am EST

Jewelry Television (JTV) cheaply made products!

have ordered many jewelry pieces fromJtv Jewelry Television and have returned them all. They have the cheapest products ever! And their customer service is absolutely unprofessional. Products I've received were so inferior its a shame they are in business. Most of the rings if not all have been thrown in the basket. Thousands of dollars were wasted! None of their reps know anything about jewelry they try to come off as experts. I'm so sad and feeling ashamed for believing they really cared! Please don't buy their products and shop elsewhere, Jtv Jewelry Television is not a reputable company!

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joannn sarno dove
, US
Nov 15, 2017 8:17 pm EST

agreed 100% sent a 200dollar ring back all you get is aumatied answering no one to talk and checck also relling me its not there

checked the tracking was recieved now saying its in the mail again do not buy not standered co

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4:03 am EST

Jewelry Television (JTV) fake products!

I have ordered a lot of things from this website. I purchased 6 rings, 1 bracelet, necklace and earrings. I received my order in reasonable time and everything looked very cute, I was happy. Unfortunately, I was just scammed. I tried on the necklace and had worn it only for an hour and noticed that it came loose. So I went to a local jeweler and he said that there was nothing he could do because the necklace was fake. It was made from some cheap metal and covered with silver paint! I asked him to look at the rest of the items that I received. Everything was fake! I immediately called Jtv and they said that I can return everything. I hope I'll get my money back. Avoid this company!

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1:05 am EDT
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Jewelry Television (JTV) chrome diopside

Jtv, and those corrupt hosts been peddling chrome diopside, making the costumer believe with lying and swindling, the costumer ran in to a gold mine, never telling the costumer the truth about this green stone, bur ripping the costumer of, that stone is mined in siberia, where it is sooo cold and the can only mine 3 month out of 12, and people should buy this stone right now before it is gone, the only can get a few pieces, , , lies and more swindling by jtv, and those corrupt hosts, their names are known nation wide to swindle lie, , mislead, misrepresent, scam, and rip the costumer of, , chrome diopsie many chrome diopside deposits are found in many countrys, italy, finland, madagascar and many more, , , this stone is very undesirable, it scratches to easy crakes to easy, should never been set in rings or bracelets, has almost 0 value, jtv, charges an arm and a leg for that valueles stone, but the costumer is not interested in buying that unatural greencolored stone besides its a unlucky color, jtv, does not tell the trues about this diopside, and tells the costumer only siberia mines this stone, , and only 3 month out of 12 month, because of the cold, not because of the cold, the could mine for that stone 12 out of 12, the reason is, , , the are so overloaded with diopside the cant get rid of that stone, japan, india, , tiwan, , and china, , peddled those rings and bracelets at the shows in tuscan, jtv, purchased those stone loose and in jewelry, , for the cheapest price, and hoped to make a killing with that diopside on their shows, outrages prices telling the costumer to buy that stone now before the cant get anymore . This diopside is harder to get, those are the lies and rip ofs jtv uses . To peddle that valueles diopside, do not purchase any kind of diopside loose in parcels or in jewelry, you will be ripped of 100% guaranteed, now you know why to stay awy from jtv, and those corrupt hosts, ,

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Leni Gignac
, US
Feb 01, 2017 4:48 pm EST

chrome diopside is a useles and valueles stone, russia only mines that stone for export, the do not manufacrure jewelry with chrome diopside, the most softest stone, most undesired stone on the planet, the warning has been going out never to set chrome diopside in to rings and bracelets, the softnes of this stone is .. 5 .5 it will crack splinter, scratch in no time flat, and when jtv the most corrupt shopping channel on the internet peddles this bad stone . the lie and swindle about it, the hosts highly trained to swindle. lie, mislead, misrepresent and rip the costumer of ... everyone of them, even going so far like dawn tesh to make up a fake claim she has breast cancer, , she never had, nikki rouleau with a fake claim she had heart bypass, she never had, jenniffer miller with fake surgery she never had, just to make the costumer feel sorry for them and buy jtv .s trash jewelry, the reason jtv is swindling about the cant get bigger stones is ..., , the larger diopside gets the darker diopside gets, and finally black. and when jtv claimes to be the only one carreing diopside, , because it is so rare, the are pulling the costumers legs real bad, , there are chrome diopside deposits in many countrys, but this stone without any value, the will not mine chrome diopside, south africa, , , australia, , canada, , , finland, , , italy, , , madagascar, , , austria, , , stay away from jtv, you will be ripped of 100% guaranteed, ,

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GeorgiesMom
, US
Jan 29, 2017 3:28 pm EST

I just read your complaint Jan 2017 which is 2 years later and they are still giving the same sales pitch (scam) regarding how rare Chrome Diopside is and how you should purchase this rare stone when you see it offered for sale. This is one of many deceiving statements they make on their show. I purchased Swarovski Crystals and received a bag of dust. Upon returning the item I was charged for a return shipping fee + a fee that didn't make any sense. It cost me almost twicew the cost of the item to return it.
They also have a comment or review option on the bottom of an item page however there are rarely any reviews listed since they do not publish negative comments.
Beware of this Company! Be very very aware!

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6:05 am EDT
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Jewelry Television (JTV) stolen money

Jtv on the 8=18=2014 and 8=19= 2014 emptied my whole wells fargo checking account out $ 689.47 all in 2 days time at different times of the day . And different amounts .. I dident knew about it . Till i got a letter fom my bank well fargo about an overdraft. .. An overdraft ?> i went to the bank . And found out .. That jtv stole all my money out of my visa debit card . And more . Wells fargo bank paid the overdraft. I at once told the bank that money was stolen.. Wells fargo wanted to file a claim against jtv . At once i got in contact with jtv . And told them to immidietly return my stolen money or wells fargo will file a complaint against jtv..There will be big trouble..For jtv.. . How much money had jtv stolen out of costumers credit cards . And the dident even knew it . .. That comp.. Should be shut down for good . Corrupt hosts are trained to swindle..Lie..Mislead..Misrepresent..Scam..And rip of the costumer . .So does jtv costumer service .. And jtv owners allow those criminal acts..Jtv.. The pitts from hell, i got issued a new card and new numbers . Jtv was very lucky that my bank did not file a lawsuit against jtv . Wells fargo against jtv.. Jtv would be bankrupt right there . Pennyles... I would advise . Do not return that item .. The costumer was misrepresented witnh .. File a lawsuit against jtv.. Jtv. Peddles fake plastic stones for real gem stones . Sponge coral for rubys.. Diamonds for cut metal and highly polished to look like diamonds . ..That also had happen to me . A diamond bracelet i was told the diamonds are the best quallity . Clear. And sparkling . When i got the piece . The diamonds where as gray as night . And nothing but tiny slivers bits and pieces of left over diamond cutters . The have no value . .. That is what jtv peddles.. Jtv has not one solitair 50 points 1 carat or 2 carat diamonds . None . Every thing what jtv peddles in diamond jewelry . Even charging up to $ 3.Ooo .00 and set in gold . Are those tiny bits and pieces .Slivers cracked and shipt left overs from diamond cutters . Value les . O value . Fake plastic stones jtv peddles to trusting costumers.. A fake sultanite.. Fake blue star sapphires .. Fake russiann alexandrite . And more . A russian alexandrite . Can never reproduced . Lab or anywhere else . It.S impossible . Can never be done . But jtv peddles fake alexandrites for real russian alexandrites. .. To many stones jtv peddles have the same color . But jtv comes up with different names . The problem ...To many people costumers realy have no idea about anykind of gemstones, . And jtv knows that . And costumers get ripped of by jtv 24 -7 .

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Leni Gignac
, US
Feb 01, 2017 5:17 pm EST

yes it did happen to a lady . all that money was stolen out of her wells fargo account, plus $ 74.49 she did not wanted her name mentioned, but every thing she told me is on file in saved emails, a have seen and read it, jtv returned that stolen money in 2 days . a new card was issued to her . and she closed the account, it came close to $ 1.000 jtv stole out of her account, jtv did not left one red cent in her account . this serious charge should be shown over and over . i mentioned in my complaints against jtv many times . the have your card number the can steal money out of that card day or night, and how much . in this case jtv stole the whole account, and emptied out plus, the can sell your card number and then vanish.. and you get never your money back, this is not just for jtv, every other shopping channel, can do the same thing to a costumer, stealing money, and jewelry, , are the biggest rip ofs on those shopping channels, the are flt by night peddlers, i seen them in dania . where the try to peddle their junk jewelry, the go from state to state looking for stores, who handle old and collectible items, stay away from jtv . and those corrupt hosts, . the are highly trained to swindle, , lie, , mislead, , misrepresent .. scam and rip the costumer of, all the are, are warehouse workers for jtv, those old man you see are trained, the are nothing but handyman . trained to play hosts, , swindle and lie . claiming to have 20 years of experience with gemstones, then why ? are the been peddling fake man made plastic concoctions for real gemstones .. fake sultanite, fake russien alexandrite, fake cbluestar saspphire, and the list goes on, crooks and sheisters, handyman who get paid for ripping the trusting costumer of . to to many had to find this out, the hard way ..

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6:22 am EDT

Jewelry Television (JTV) seller wasted my time and lost information about the order

Don’t trust the company www.jtv.com. I ordered several items from them; basically it was different types of bracelets. I got information that the order would be sent within 4 days. After 2 weeks I still haven’t got the email that my items were shipped. When I contacted the customer services, I understood that they have problems with orders. The seller couldn’t find my invoice. Also it took a lot of time for the seller to find anything about my stuff. They have real problems and you will suffer from them.

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11:39 am EDT

Jewelry Television (JTV) they haven't delivered order and didn't send the form

I purchased a ring and earnings from www.jtv.com. I saw ad on TV about these earnings and really fell in love with them. I placed the order 2 weeks ago, but the customer services worked really slowly and they couldn’t provide any precise info about the order. I asked the agent to return money back then, if they have such serious problems with the delivery. But the agent promised to send me the form, and it was obligatory procedure. I waited for the form and still nothing.

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Contact Jewelry Television (JTV) customer service

Phone numbers

+1 (865) 692-6000 +1 (865) 692-6111 More phone numbers

Website

www.jtv.com

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