Complaint Rating:

Company information:
Jewelry Television
Tennessee
United States

I have also had my orders for auction items cancelled. When I called customer service, they explained that many times the items are also available from the main website, or on-air. Customer services explained that if someone purchases the same item over the phone or from the regular online site, it will get filled before the auction items, so sometimes the auction item gets sold out before they can fill the order, and the order must be cancelled. Of course they usually get a higher price when not sold at auction too.