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JTV Complaints - They cancelled the auction item I won

Review all JTV complaints

JTV
Posted: 2009-08-27 by   wcy
They cancelled the auction item I won
Complaint Rating: 0 % with 0 votes
Company information:
wy
Florida
United States

I've been buying items from JTV for many years; lately I discovered their Auction section and I started bidding. I won a bid on a diamond ring last week, the exact same ring was selling for $199 on their web site. My winning bid was $110. I was so happy that I won, but then they canceled my order! The explanation they gave me was "inventory discrepancies". I just checked their web site, the exact same ring was available in stock. I guess they just didn't want to sell me the ring for $110, but then why they put it out for auction? Bad business practice!!!
Comments United States Jewelry & Watches
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JTV - Pave set diamond rings
JTV - Stone fell out of ring and I'm stuck with it

Comments

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 85 days ago by   Rick Wingender 0 Votes
Hello WCY,

I'm Rick, the auction site manager for JTV.com (Jewelry Television). First, I apologize for your cancelled order. That does happen from time-to-time, as it does with any inventory management system. (How we lose product is beyond me, but that is a discussion for another day!).

We'll make this right. I have no way of contacting you here; but if you send an email to auctions@jtv.com, that will go to our Resolutions staff, who can help you. I will let them know to expect an email from you. The most important thing to let them know is the ITEM number of the product that was cancelled.

It's not likely that the item you bid on is the same as the one you saw on our regular site - but it's also not impossible. Without the Item number, I cannot say for certain. But, they are two separate inventories, so that's why it might be out of stock on the auction site and still in stock on the regular www.jtv.com site.

I hope that helps. I want you to remain a loyal JTV Auctions customer! Thank you for speaking up - that enabled me to help you.

Sincerely,

Rick W.
auctions@jtv.com
 13 days ago by   ANGELEYES 0 Votes
No way, don't send Rick W. anything, most likely he will try to get you in trouble some how. I worked with him before, when they suddenly cancell a WIN. Yes We WIN the AUCTION AND JTV DOES NOT DELIVER!!! This happened to me several times, and you, and how many others...I can you a bunch...he is just reeling you in slow. DO NOT BID ON JTV AUCTION SITE, THEY DO NOT DELIVER. DON'T BUY FROM JTV UNLESS YOU WANT JUNK...
 6 days ago by   VA86 0 Votes
I came across this site by accident while on a google search escapade... I just wanted to say that I have been purchasing from JTV auctions for about ten years now (since they were ACN auctions), and I have always had very positive experiences (purchased an emerald for $200 and had it appraised for $3200, try getting that kind of deal anywhere else!). One of the main factors that keeps me returning to their site to purchase is the friendly, helpful customer service reps you can easily reach 24 hours a day by calling, or emailing. They really do go out of their way to accommodate you if anything goes wrong. Not to sound like a cliche commercial but I do hope that people aren't so easily turned off by this review and give it a try themselves!
 3 days ago by   ANGELEYES -1 Votes
VA86. You must work for JTV or are related to someone who is employed there. I know this company, I have also been shopping there and using the auction site for aprox. 7 yrs. You may just be lucky, don't know. But here is a small list of my junk: won over 6 watches 1 came with a dead battery, all the others were running-no tabs in place, won a beautiful tanzie dark-it arrived at my house with a hint of blue, won some earrings that said 14KT they turn my ears black and can't locate that 14KT marking and they were not cheap, got a bunch of chipped, heavy included gemstones. I could go on and on! They show a picture and it is not the actual item you are bidding one. IT IS ALL JUNK. EVERYONE THIS PERSON MUST BE EITHER AN EMPLOYEE OR A RELATIVE. DO NOT WASTE YOUR TIME.
 2 days ago by   VA86 0 Votes
To answer your question, I am neither. You may be correct though, my luck must just be better =)

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