JotForm
reviews and complaints

Jotform is one of those software that can help you create forms. There are many other software like this, but Jotform is one of the most popular ones. The price of this software is around $1-$3 per month, but they charge $28! My friend tried the paid version for a month and then asked the billing support for a yearly plan with a discount. She doesn't know how to compose Gmail messages, only reply. I spent a lot of time teaching her how to use that form. But the answer was NO DISCOUNT. Then she decided to downgrade the plan to the free version, and suddenly they immediately offered her a discounted yearly plan. I personally hate that kind of cheap tricks.

I set up a form for her, and their support mostly sends you to FAQ questions even when it's obvious that the solution must be done from their side. Most of the support agents don't know their job. The software is not bad for playing around, but for the paid version, I highly recommend buying another software specialized in specific kinds of forms like calendars, booking, and etc.

Overall, Jotform is a decent software, but their pricing strategy and customer support need improvement. If you're looking for a simple form builder, Jotform can be a good option, but if you need more advanced features, you might want to consider other options.

I run a nonprofit 501c3. I used jotform to accept applications for scholarships. Randomly they have shut down my form claiming that my ip is being used for phishing. Completely untrue. Have emailed numerous numerous times with proof that this is not occurring. Nobody responds or replies. Completely inexplicable. Why does jotform not reply? Why does jotform not notify the account before they shut it down? Terrible.

I am an insurance agent in Lexington KY I spent hours shopping for a good form builder and skeptically landed on JotFrom. I've been a paying customer for a year and prior to that I had a free account for quite some time. In addition to insurance I am an investor in a small car lot. I started a facebook page for that car lot and pulled a template for a loan application from jotform, a template they provided and access to add it to the tabs in facebook through their service. I was testing to see if it would work. It did. I am a legitimate company and agent with rules that restrict how I use clients information. I'm in good standing with the state and my clients. Jot From has twice suspended my account. Keep in mind these forms take hours - and hours with lots of technical support needed to build the forms on top of what you pay for their service. So my hands are tied. I can't get them to allow my IP access to the website to access my account (2nd time for the same reason that was resolved the first time) I can't take my forms with me even though I built them so I'm stuck and I don't have the time to build them from scratch again. If you decide to do business with them you are stuck! Stuck Stuck and they can cancel you without notice. DO NOT SPEND THE TIME WITH THIS COMPANY, YOU'RE STUCK, IT'S A TRAP and their customer service when something like this happens is shameful. Like I did something wrong! How do I want this resolved. I want a sincere apology and proof it will never happen again. If I could switch companies I would but I'm locked out and stuck. I can't rebuild those forms! Weeks of lost time. I'm infuriated.

Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraisers. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

I had an account on www.jotform.com and used this site for quite a long time. But for some reason now I cannot log into my account. I sent JotForm a message asking for help but they simply ignored me and never bothered to reply. There is absolutely no customer service, they never reply and provide absolutely no help! I can't resolve the matter myself, I have no idea what happened and why I can't access my account. Very disappointed with JotForm.

People, stay away from the company www.jotform.com. I filled the surveys for them, but these jerks promised to transfer money to my account within 5 working days. It was ###, ‘coz they haven’t transferred money. As well as they suddenly stopped to communicate with me. Please, help me to get my earned money from these dishonest people. As well as share info about this website.

I went o the website www.jotform.com and decided to use their templates and design. I was really disappointed, when I found out that this company double billed me. I tried to contact the customer services, but all my emails were returned back. No idea how to reach them. I wonder if there are other people, who had the same experience. Let’s share views about this website.

I recently signed up for the website www.jotform.com. At the beginning I used their online applications in order to create my forms. I wasn’t happy with them, it was difficult to navigate, and the website didn’t provide any tutorials. Later I bought Economy plan from them for $20 per month, but they blocked my account and said that I didn’t pay for a month. So be careful if you use this website or leave comments if you had horrible experience about this seller.