Jomashop
reviews and complaints

I am very disappointed with the lack of service from Jomashop after buying a Heritor HR2401 watch and receiving two watches and being charged twice. The error was caused because I was unsure the first order was completed online (an issue with Jomashops website or my web connection?) but was told by email by a Jomashop employee that no order had been received and I should place the order online again! I did this and received two watches and was charged twice. It was clearly their mistake by telling me my order had not been received but they refuse to take responsibility I expected fixing this problem would be easy and quick- however, all I get is unhelpful, rude junior employees.
It is clear Jomashop does not have a customer service culture- their senior managers are not involved in ensuring good service.
Beware of this business - I certainly would not trust them with an expensive watch purchase

I ordered watch from www.jomashop.com, but after 2 weeks I noticed that the watch started to lose 5 minutes. I contacted the seller, who agreed to fix the watch. I paid for the shipping and received the note from the seller, who told me that the watch was delivered. I waited 3 weeks while they repaired the watch, but nothing. They didn’t contact me and didn’t provide any information regarding my watch. Mo idea what to do.

I tried to order a watch on-line but the order would not process. I called the store and the agent processed my transaction (a watch for $199). Two weeks later it still was not shipped. I called the store and the agent said "for some reason the order did not process." He put me on hold and then after several minutes came back and said the order wasn't processed because management said they wouldn't sell the watch at the price that was listed on their website. He would only sell me the watch for $225. I complained that I ordered the watch at the price they were advertising. When i told him i was going to contact the BBB. He hung-up on me. I would not trust these guys if I were you. Do your research.

Takes way to long for a repair. Had a watch for two months that stopped working. Sent the watch back for repair and I'm still waiting eight weeks later with no update. I have called and emailed but no update. Please be very careful before you purchase from this company. At this point I'm out 575 bucks. This company has had the watch for repair longer than the watch has been on my wrist. Shame on this company along with amazon which I purchased the watch threw.

I bought a watch from jomashop through www.buy.com.
The watch is a Luminox Men's 1879.BO Blackout Field Watch.
When I received it, I found there is no instruction manual and international warranty card in gift box, and then I contacted jomashop to ask for return and shipping back. But they told me they didn't pay for shipping back fare.
They said "we are not authorized dealers so we do not send the manufacturers warranty, your warranty is with Jomashop for 2 years and our warranty mirrors the manufacturers warranty, you get the same service."
But before I bought the watch, they didn't tell me above notes.
Because I'm a traveller and I make my friend a gift of the watch. He don't live in the United States. so their warranty is no use to me.

I just want to return the watch and they pay for the shipping back fare, because no manufacturers warranty is their problem.
Could you help me to resolve this problem?
Thank you so much!
Note: the left photo is the gift box I received, the right one is the screenshops from the website.

Worst customer service experience of my life. they scratched my $300 watch - when it was in for warranty repair, only had it 5 weeks - and they will not replace it or refund my money. technically i have owned this watch for 20 weeks. it has been in their possession for 15 of the 20 weeks. i regret that i was traveling and could not send it back for full refund as soon as i noticed it was defective. i missed the refund date by 10 days. customer hung up on me, called me "stupid" and that it is okay for a "used" watch to have scratches. i didn't go rock climbing with this thing. give me a break. this place only cares about getting you to give them $$. they don't want a customer, they want $$. WILL NOT RECOMMEND.

I purchased an $1, 800.00 Baume and Mercier watch (msrp 3, 990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it was a date chronometer) and when you tried to use the chronograph it stopped the watch, just did not work properly. Now this is not a timex, it is a superior quality watch, which I paid a good amount of money for. First of all, Jomashop says they will honor every price on line and beat it. This watch was selling for about 400 cheaper on Amazon and Jomashop would not honor the price. I should have stopped there, and purchased from Amazon a company that never gives me problems on returns. I sent this watch back to Jomashop less than a month later, and they email me and tell me it has to be repaired and I may not see this watch for 6 to 8 weeks. WHAT? That watch is not even a month old! Maybe the darn thing is a fake? I never heard of such a thing. I then tell the guy that I am a watch collector and that the watch is defective. The *** then tells me that if that is the case they will replace the whole movement. Who wants a 4, 000.00 watch with a replaced movement in it that is not even one month old! Thank God I purchased this watch using my American Express Gold Card. I now have a claim on it and they are working on getting my money back. Jomashop has always sold me great authentic watches, and seemingly went out of their way to please me, but this is rediculous. I am now shaking in my boots that one of the other watches I purchased from them may break! If they do? I will just take to my jeweler and pay for it. You see, Jomashop warranties the watches they sell, not the manufacturerer, which tells me they are not authorized dealers. BAD NEWS< STAY AWAY FROM JOMASHOP.COM!