return policy and incorrect sizing
This company should be reported to the FTC. Advertising and doing business online in the US, then expecting customers to assume huge overseas shipping charges for returns is unreasonable.(Get a warehouse stateside!) Wished I'd ordered through Amazon because at least the return process may have been easier. For more horrors and humiliating evidence of their...
Read full review of JollyChic.com and 7 commentscannot return orders!
Just want to add a recent complaint to the others on the site. Do NOT order from this company especially if you live in the US. They are located in China and if there is anything wrong w/ your item and you need to return it the cost to return will probably be higher than the amount you paid for the order! Also their sizing is WAY off. Their size chart gives no true indication of the size that you are ordering. My items were fine as far as quality but they were at least 2 sizes smaller than what I ordered even though they were marked as the size I ordered. Just do not order from them you will regret it!
poor quality/size discrepancy
Sizes run at least 2 sizes smaller than they indicate on the site. I ordered a size up from what was posted and all the items still did not fit. The material is extremely inferior, with some so thin that you can practically see through it. It took them 3 weeks to process and ship the order. To return the products will cost as much as what I paid so it's not worth it. I am very unhappy and never order from them again.
I ordered a long hooded sweatshirt in grey size large, I received it today in blue size med. I went on chat and spoke with a Jessica.First she wanted me to send a picture, which I refused to send telling her I had no reason to lie.She then asked for the order number which I could not find.She then asked for the tracking number and told me I had ordered it in blue size med. and that I should check my order, when I went to check my order it said SORRY THIS IS NOT AVAILABLE. She said I needed to get in touch with aftersale@jollychic to correct my order and the site does not exist. I am out 30.00 at this point but now I'm waiting on a purse I had ordered at the same time.I really fear what my purse may be like.
my order, B2015032307081371, an xL stretchy dress, is ridiculously small. When I asked about returning the item, I was told that I would have to pay more than the price of the dress and ship it all the way to China!
Size is way to small and i ordered big! &60.00 coat will run me 101.00 to ship back to get a refund! They wont work with you at all so i lost money! Do research before buying...They even blocked me so I couldnt complain! BEWARE SCAMMERS
returns
I purchased clothing items from jolly chic, before I did so I checked their return policy and there was mentioned that they had a uk hub where one can send his returns. Upon receiving items, a few did not fit therefore I contacted after sales where now they informed me that I have to send items back to china, which will not be worth it after all. I am really disappointed. May I point out that various e mails have been received by jollychic and this uk address in Manchester is listed. Very disappointed !
The complaint has been investigated and resolved to the customer’s satisfaction.
I got some items from jollychic too.
I ordered 15th and they shipped 23rd.
The policy said I will get my box 3 to 7 days but
today is 30th haven't got any.
And checked tracking, the item is still in Chaina.
So I will not get my box 3 to 7 days witch policy said.
I mailed them to complain but they said me "it's normal "
I can not believe the are saying its Norma.
I will do my best to make sure Jollychic shuts down...Scammers and rip offs! They blocked me so i couldnt complain but i will find a way to let consumers know NOT TO BUY from JOLLYCHIC
order not received
I ordered for $58 of clothing and have been charged but after 1 month, no order received although their commitment is a 10 to 15 days delivery for France !
I have contacted the company 3 times and always the same answer : please wait you will receive your order.
DO NOT BUY from this company, the clothing are affordable but you will loose money for sure !
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
This company I placed an order with never sent a confirmation email. I went to find out what happened. I've attached a screen shot of my conversation with them. It took 65 minutes! I still have not received any emails from them. They did charge me, though. Please do not use this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is a total and utter scam . Do not order from them ever ! I ordered stuff over a month ago and it never came . They took my money and I called them 5 times and they kept telling me it was on its way ! They are liars beyond belief . I am just glad I only spent 70 with them but I am reporting this to the police as it's the biggest scam ever !
Jollychic.com - Order paid and not received yet
order B2015122015408544
After 4 months they told me that I have returned the package (that never arrived and the tracking number was no good, also tried to get help from Jollychic, online and by email). They didn`t reply until I opened a cese on paypal.
Now they made me take credit store instead of my money.
This sounds like a scam to me!
My centerMy informationAccount details Shipping addressMy order infoMy ordersOrders trackingMy wishlistMy reservationMy ProfitMy bonusMy commentMy Blogger Program
All my orders
Unpaid orders
Shipped orders
Order NO.
Grand Total
Time
Status
Operate
B2015050101455221 order number
I ordered merchandise on 5/01/2015 they said that delivery was attempted but I do not believe that. The tracking site they sent me to is fake. I am out $52.00.
Do not use this company, they are con artists.
I ordered from them before reading all the complaints about them. I DID receive my order. My biggest problem was with DHL, the shipping company. The only thing, for me, with Jolly Chic is the sizes. I ordered a size Med. coat and it fit likes a small. After reading all the complaints I'm just glad I got my order. Though I will not be ordering from them or the others like them ever again. (They are based in China.)
I have received goods from them in the past. My most recent order included trousers that were in the wrong size. I emailed them and they refused to exchange them or refund me. I've received copy and paste answers and had to repeat myself over and over again because each email was replied by a different person. WORST customer service ever. You know what they say about paying peanuts. I've learnt my lesson.
I ordered from this company, it took a month, the quality was very low, they provided me aFAKE TRACKING NO, I tryed to contact their customer service many time, by mail, Facebook, after days I got a reply, which didn't really contained the answer to my question, the mail was written in slang...complete ghetto style...I live in Belgium, I played with Visa card so it was not possible to delete my order, and they provided no information about my order, everything was fake
Still waiting after ordering over 3 weeks ago! HUGE SCAM ARTISTS! Thank God, I only am out about $25.00! I feel sorry for those that have placed larger orders with them!
Please answer. I would like to buy anythink. if they not order, I will not buy please... who bought from here?
I think their company fake. Did anyone ordered from this company ? did u get?
Jollychic is a fraud I have been cheated the stuff is suck and horrible and even openly cheating in website they'll show as free but after u bill u'll see u'll be charged. If ask for refund she's showing fake account and Rob 75 percent of your money it's been 3 months now I didn't receive my order yet out of 15 products I received on 2 dirty stinky damaged shirts don't believe the pics on the website they r fake the stuff they deliver is horrible and worthless
strange charges and complete slight
Dear Customer,
Thanks for your feedback for Jollychic.com and we are so sorry for this bad shopping experience if it really happened to you.
I will try my best to solve this problem for you, but can you send me your order no.pls? Or you can send me the registered account on Jollychic.com.
Your satisfaction is our first priority. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value your suggestion, complaints as well as trust in us.
Dear Customer,
Thanks for your feedback for Jollychic.com and we are so sorry for this bad shopping experience if it really happened to you.
I will try my best to solve this problem for you, but can you send me your order no.pls? Or you can send me the registered account on Jollychic.com.
Your satisfaction is our first priority. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value your suggestion, complaints as well as trust in us.
The complaint has been investigated and resolved to the customer’s satisfaction.
Below order with the tracking number of [protected]
As shown in the picture, order was made last march 3.
Due to covid we understand your service was onhold. But no one contacted from your company regarding when they are going to deliver it.
They cant refund as per the jollychic since they already ship it.
Where is my order ? more than 10 days ?
I have order from your company and received a message that my order is out for delivery. I've been waiting for the call and until now i did receive any call from the asbaq express. And tomorrow i will be in makkah
[protected] Date 04/13 This is the tracking number... they called me and I couldn't answer them so they ignored my shipped items until now
Shipment number [protected] is not yet delivered. The status of the shipment did change since 2nd april
Sir what you think about me . Why you deliver man don't call me. And he returned by product.JA200328190422225622151 what ever you do I need my order today
Please can someone answer me am waiting my shipping more than 3 weeks I need a contact number of Asbaq express
My shipping no.[protected]
You must post me a massage before calling!?
Am in dammam Saudi Arabia. I ordered things and your driver refused tobring them .I changed the location and the driver refused to bring them on my current location I sent to him.
Now my problem is that. You're returning my things to the distribut. And I still need them
date of Delivery 12.08.2019
consignment Number [protected]
payment method cod
product men's shoes
hS code [protected]
I have made a return through online around 10 days back, but still i did't receive the refund, now i just want to know the status of the same
Overview of JollyChic.com complaint handling
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JollyChic.com contacts
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JollyChic.com phone numbers150 0662150 0662Click up if you have successfully reached JollyChic.com by calling 150 0662 phone number 49 49 users reported that they have successfully reached JollyChic.com by calling 150 0662 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling 150 0662 phone number 15 15 users reported that they have UNsuccessfully reached JollyChic.com by calling 150 0662 phone number53%Confidence scoreIndonesia+1 (800) 723-0597+1 (800) 723-0597Click up if you have successfully reached JollyChic.com by calling +1 (800) 723-0597 phone number 0 0 users reported that they have successfully reached JollyChic.com by calling +1 (800) 723-0597 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling +1 (800) 723-0597 phone number 0 0 users reported that they have UNsuccessfully reached JollyChic.com by calling +1 (800) 723-0597 phone numberUSA and Canada1800 467 9741800 467 974Click up if you have successfully reached JollyChic.com by calling 1800 467 974 phone number 4 4 users reported that they have successfully reached JollyChic.com by calling 1800 467 974 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling 1800 467 974 phone number 5 5 users reported that they have UNsuccessfully reached JollyChic.com by calling 1800 467 974 phone numberAustralia800 014 8148800 014 8148Click up if you have successfully reached JollyChic.com by calling 800 014 8148 phone number 3 3 users reported that they have successfully reached JollyChic.com by calling 800 014 8148 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling 800 014 8148 phone number 8 8 users reported that they have UNsuccessfully reached JollyChic.com by calling 800 014 8148 phone numberUnited Kingdom+86 57 187 209 378+86 57 187 209 378Click up if you have successfully reached JollyChic.com by calling +86 57 187 209 378 phone number 5 5 users reported that they have successfully reached JollyChic.com by calling +86 57 187 209 378 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling +86 57 187 209 378 phone number 9 9 users reported that they have UNsuccessfully reached JollyChic.com by calling +86 57 187 209 378 phone numberChina+965 22 200 089+965 22 200 089Click up if you have successfully reached JollyChic.com by calling +965 22 200 089 phone number 11 11 users reported that they have successfully reached JollyChic.com by calling +965 22 200 089 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling +965 22 200 089 phone number 9 9 users reported that they have UNsuccessfully reached JollyChic.com by calling +965 22 200 089 phone number10%Confidence scoreInternational & Kuwait+962 791 773 000+962 791 773 000Click up if you have successfully reached JollyChic.com by calling +962 791 773 000 phone number 13 13 users reported that they have successfully reached JollyChic.com by calling +962 791 773 000 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling +962 791 773 000 phone number 7 7 users reported that they have UNsuccessfully reached JollyChic.com by calling +962 791 773 000 phone number30%Confidence scoreJordan+966 138 928 999+966 138 928 999Click up if you have successfully reached JollyChic.com by calling +966 138 928 999 phone number 49 49 users reported that they have successfully reached JollyChic.com by calling +966 138 928 999 phone number Click up if you have UNsuccessfully reached JollyChic.com by calling +966 138 928 999 phone number 25 25 users reported that they have UNsuccessfully reached JollyChic.com by calling +966 138 928 999 phone number32%Confidence scoreSaudi Arabia
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JollyChic.com emailsservice@jollychic.com100%Confidence score: 100%Supportafter-sale@jollychic.com99%Confidence score: 99%arab@jollychic.com77%Confidence score: 77%toafter-sale@jollychic.com77%Confidence score: 77%
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JollyChic.com headquarters2 Xiangmao Road, Buliding1, Floor 3, Hangzhou, China
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Recent comments about JollyChic.com company
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I also had a problem with an item I ordered from Jolly Chic. The size indicated the bust to be 46". When I tried it on, all the pleats in the bodice stretched out to accommodate a 46" bust! Cheap material, no stitched in pleats. Dress I got looked nothing like the one on the model. Couldn't even wear it as a housedress. Return shipping is double the cost you pay for shipping, with no return receipt. The website wouldn't let me leave a review for the dress to warn other unsuspecting customers. Customer service would not give me the name of the president of the company nor his/her e-mail contact. They just ignore my complaints now. Terrible company!