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joiphone voip Complaints - no service for 40 plus days

Review all joiphone voip complaints

joiphone voip
Posted: 2008-10-10 by Jonathan  [send email]
no service for 40 plus days
Complaint Rating: 100 % with 1 votes
Company information:
joiphone voip
Atlanta, Georgia
United States
joiphone.com

This company says Joi Phone brings joy to your life. Bullshit. They bring aggravation and lies. I have not been able to receive calls for 40 days plus. They cannot tell me when they will have it fixed even though one of their tech guys said it would work 9/28/2008-that was 2 weeks ago. What a bunch of incompetent liars and I am the fooll for giving them my money.
Comments United States Utility Services
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Comments

 54 days ago by Gp  [send email]
They close the serice and run away.
 54 days ago by Gp  [send email]
The joiphone is not anymore working and they run away of buissness.
 54 days ago by Mike  [send email]
Is this for real? Thieves and liars!!!Joiphone will pay!!!
 54 days ago by R Mccabe  [send email]
i get no answer on phone or on the internet-they just disappeared. now what- i will go to credit card and stop payment. very dissatisfied!
 54 days ago by Popat  [send email]
do you think we can call credit card company and ask for the money?
 52 days ago by Alex  [send email]
I have used JoiPhone as my primary home phone for over 1 year. I can not say enough good things about JoiPhone. I brought most of my friends and family to JoiPhone and I only get good feedback. JoiPhone even upgraded my adapter to a 4port Cisco router for free. 40 day no service? The only time I had issues with my phone was few hours this past Saturday. JoiPhone has been more reliable then my old phone service, and I only pay $9/mo for a phone line with Unlimited long distance!

Alex
 48 days ago by Vmyers  [send email]
My friend had no problems with the service and recommended it, but when my girlfriend and I signed up it was like dealing with a completely different company.

Our service was terrible and never consistent. Service went in and out with no rhyme or reason. They sent an upgraded new router (not free of charge) and service got worse. Customer service had no explanations or answers for us. When we asked for a refund they said to send both routers back and the prorated amount would be refunded immediately. We sent them back over 90 days ago with delivery confirmation. They received the routers but have not refunded the balance as they said they would. We would have been better of keeping the routers and the bad service if we knew they would disappear with our money afterwards.

This company (scammers) has no problem ignoring emails, ignoring phone calls, and ignoring customers completely. This company has no business ethic and operate like scam artists. Once they have your money you are on your own. If are lucky enough to reach them by phone or email, like we did, be sure to record everything. You will need it later when filing your lawsuit and or complaint with your local public utilities commission. I also recommend making a formal complaint to the FCC online. Don't forget the Better Business Bureau and any other consumer advocates you have at your disposal.

Businesses like these are glorified scams. Even if your service is out for one day or 40 days, don't you deserve an explanation or even a refund for that time. If you are like us you paid for a year or more of service. That’s 365 days paid in advance not 364. Add up the amount of days you have been without service and demand a refund for that time. It may take someone on the brink of death not being able to dial 911 for these scam artists to be brought to the public light. And I pray it’s not you or one your family members who need that emergency phone call while you’re already paid for phone service is taking an extended break along with the whole customer service staff (more like customer non-service scam artists).

If you need an a cheap phone service get a Magic Jack for $20 a year. We haven’t been disappointed yet. Don't give Joiphone any more of your hard earned money. In these days and times you deserve a lot better and a lot more for your dollar.

Thanks.

Also I just found this link with Joiphone’s Better Business Bureau rating. No surprise here, they got an F.

http://www.ripoffreport.com/reports/0/348/RipOff0348395.htm

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