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Jo-Ann Fabric and Craft Stores
Jo-Ann Fabric and Craft Stores Customer Service Phone, Email, Contacts

Jo-Ann Fabric and Craft Stores
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1.9 190 Reviews

Jo-Ann Fabric and Craft Stores Complaints Summary

44 Resolved
145 Unresolved
Our verdict: When using services from Jo-Ann Fabric and Craft Stores with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Jo-Ann Fabric and Craft Stores reviews & complaints 190

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Newest Jo-Ann Fabric and Craft Stores reviews & complaints

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9:31 pm EDT

Jo-Ann Fabric and Craft Stores poor customer service

Today I was appalled by how I was treated when I tried to return an item I purchased 2 days ago at the store in cary, nc. I showed the store manager my amex receipt, but was told I would be refunded only 50% of the price I paid for the merchandise because the item had been on sale within a window of 90 days prior. The cash registers, cutting tables and floor are always understaffed. You have to walk the entire store to find someone to answer a question or to get the help you need. Work ethic is abominable. Today while I was waiting at the register and there was a line of 10-12 people also waiting, the clerk said to an employee who was standing nearby: "I need a little help here for a moment, can you please help me?" his reply was:"i'm on break right now." I will shop elsewhere going forward.

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5:28 pm EDT

Jo-Ann Fabric and Craft Stores service

I went to a JoAnn's store located at 2250 Griffin Way, Corona Ca. 92879 last Saturday evening, and was very disappointed with the service I received. My kids and I needed some supplies to finish off my mother-n-laws present for Mother’s Day. We found the paint brushes and the modge-podge we needed. We then went to the paint cabinet for some clear coat and waited for help. After a few minutes waiting my wife walked over to the manager (Carlos) and asked him to open the cabinet so we could get some clear. His response to my wife was "NO I'm busy right now!" At that time; we finished our shopping and went to the front and waited in line for the sales clerk to help us (around 10 min). I then asked if the sales clerk could get me a can of the clear coat, she called for someone to open the paint cabinet. Once again to my surprise I was told no by the sales clerk. She said Carlos was too busy to help me at that time? The funny thing is that it was around 7pm and there were around 5 customers in the store. I have never received service like this and been told no I can’t sell you an item. I left my items at the counter and went to Wal-Mart and found the items I needed, and at a cheaper price. As long as JoAnn’s has employees that don’t want to do their job they are supposed to do, I will continue to take my business somewhere else.

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2:34 pm EDT
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Jo-Ann Fabric and Craft Stores employee practice

I was shopping at the Columbus, Oh store on 3/26/15 and was appalled to notice that the sales clerks were in the process of washing down the shelving units as part of their job duties! Most of these employees are 50+ yrs old, some younger, some older. I spoke with the manager who indeed said this was part of their job description. Seriously? I don't know about the rest of you, but have you ever been in a store @ 11:30 a.m. and see the clerk staff cleaning? This corporation has a janitorial service for the floors, why not for the anything else?Ohio is an "employed at will" state; I sincerely doubt that if anyone complained they would not be fired. I find this despicable!

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Fiasco
, US
Oct 30, 2015 8:13 pm EDT
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I am more upset to see an employee not working. I have a feeling you are a disgruntled worker.

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MkStItCh
West Seneca, US
Mar 28, 2015 3:57 pm EDT

What are you talking about?
I have worked in retail most of my life and the employees ALWAYS have to do some kind of cleaning, straightening up the shelves or other busy work in the down time.

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1:56 pm EST

Jo-Ann Fabric and Craft Stores bait and switch

The sign on the merchandise rack and the ad clearly stated 50% off beads. When I was checking out the items were ringing up full price. The cashier did not respond to my request to check the price. I found a salesperson whom I asked to check my receipt with the product and the clearly marked sign. She said my beads were spacers and did not qualify even though the package clearly stated silver beads. She the proceeded to tell me "technically they are spacers " even though the package was marked "bead". This is not the first time but it sure will be the last time I shop at Joann's. Extremely poor management and lack of customer service.

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4:16 pm EST
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Jo-Ann Fabric and Craft Stores Unusually rude cashier/customer service person

Unusually Rude Cashier/Customer Service person who acted like I was a big imposition on her for asking her to tell me if a product rang up not on sale. She refused to do this and told me to look on the little credit card scanner screen in order to figure it out for myself. She rang everything up and put it in a bag before I was even sure I wanted it if it wasn't on sale. I apologized profusely for asking for her help in this and she acted like I was out of line to want to know what prices the items were ringing up at. Before she was even finished with me she had motioned for the next person to come up to the checkout. I went to the parking lot, looked at my receipt and saw she had double rung me up for the most expensive item I had purchased. They weren't even next to each other on the receipt! I went back in and waited and waited in line again and this time she saw me waiting for her and started talking nicely to the customer she was with. When it was my turn and I told her what had happened she never apologized but said I should have looked on that little screen and seen it. I told her she had been so rude to me and she asked if I wanted to talk to a manager. I said I'd go online which I will be doing to the bbb and asked her name, (which is Laura). Then the said manager walked by and made a comment on the side to her and she said loudly, "I"m not going to saying anything"...so as I guessed the manager and she are anti customer together. This experience is a first for me and it takes a lot to get me upset. I think because I was treated so dismissively the first time it was especially upsetting when she blamed me for the mistake and then acted as if I was unreasonable. I found this site and realize that this is a normal thing for Jo-Ann Fabric but I've been shopping there for about half a year now and have always had good experiences until today. Sorry Jo-Ann's I vote with my money and I won't be going back there again. Thankfully there are many online and local stores I can get the same supplies at.

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My.Money
Laguna Niguel, US
Feb 02, 2014 6:59 pm EST
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I have seen many of the same most popular items continuously promoted, week after week and month after month, with an "on sale 25% off" sign. This invalidates most of the weekly coupons, which are for 40% and 50% off except for sale items. Only the most expensive items ($100 and up) would qualify.

Today I asked a sales associate what the regular price was for some knitting needles. I wanted to use my 40%-off coupon, yet knew I couldn't. I have never been able to. She told me that there wasn't a regular price because there is always a sale sign. I wasn't surprised.

Doing this is most definately illegal.

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3:12 pm EDT
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Jo-Ann Fabric and Craft Stores unauthorized credit card charges

I usually overlook the snide comments and "hate my job" attitude that comes from this store.. but decided this review will help to warn people not to use your credit or debit card here! On Sept. 13th, during the afternoon, my boyfriend and I decided to peruse the aisles of this store to get material..I come up with some simple, bad butt dresses, and he modifies jeans, so we picked out material accordingly. We usually run into the snarky one-liners and crass bluntness while they cut, but they have the freedom to choose to have a bad day, I'm not going to. The receipt for the cut material was totaled and we proceeded to the register to pay. Upon checkout they were obviously having problems with their "New system", which looked to be a touch screen/computer based model, which was evident in remarks from customers on other registers beside me. My boyfriend decided to pay this round, but after two swipes timing out and a "contact cardholder provider" message (odd because he's definitely more loaded than me) we used my card, which took some time, but finally went through. After leaving we decided to call the bank to make sure his card had not been charged, which the bank's customer service rep said hadn't, and we were good and continued to skip along our merry way. The next day my boyfriend went online to check again and saw a charge for the same items, a reverse, a charge again, a reverse, and then a charge. I checked my account to find a charge as well. We figured it would be a simple solution and went back to the store. The manager was very rude to start. Asked me why there wasn't two receipts? Sorry but why would there be? There was only one transaction! And included at the bottom it showed the time out transactions and my subsequent charge. Only they know what happened after that. They refused to help us, said they couldn't and that corporate had to reverse the charge, corporate said they had to do it, the store said the bank had to do it and the bank probably thinks they're nuts. But you get how this process pretty much went for the next three days. Finally, fed up with my poor boyfriend slaving over the phone (why was he left to handle it anyway? Wasn't it their mistake?) I went into the store to handle business. I demanded to see the person that handles the batch at night's end and cash drawers (I wasn't in my ninja gear so there was no need to be afraid and it was in polite way, of course) was asked what do I want with her? Was told they couldn't do anything about it. I refused the answer. Tried to explain empathy..told her if she ate dinner with a friend at a bar I worked at and I charged both their cards I would be fired, never mind around to give the customer attitude. At this point she walked back to the drawer, refunded me the cash but did a return slip with no merchandise in hand and that action in itself conjured up some insecurity...two days later a new charge for the same amount appeared on his card...again. (This charge was made from their store after they gave me the cash) I went back to the store, with my boyfriend, asked how are they charging a card they don't even possess, that what they are doing is THEFT and of course, again, I was told we would have to call corporate, and the card would be refunded in a couple weeks. Or "we should just get it from our bank"..Someone should be fired for submitting an unauthorized charge and I'm going to make sure that every time you do a Google search for that Saugus store, you see me in shining lights. With all of the complaints regarding this store Corporate and the branches need to do a complete re-haul and move back onto this planet..Horrible, and ridiculous. Don't say I didn't warn you. ZERO STARS

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2:15 pm EDT
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Jo-Ann Fabric and Craft Stores multiple charges for debit card use

Warning: do not use a debit card at the winter garden, fl store or any joann
Store! On saturday, for the second time since this store opened,
Checking account was charged three times for my one purchase. Each time
I was told that the transaction did not go through and was asked to
Swipe my card again. On monday, I learned that the
Money was removed from my checking account three times! I have been
Trying to get this resolved since monday morning but it is now wednesday
Afternoon and all i've been given is the "run-around" by the store and
The corporate headquarters. I spoke with claudia at the store on monday
More than once and was told she was checking on it and someone would
Call me back - still waiting. I spoke with sonya on tuesday and was
Told she would check on it and someone would call me back but I could
Call corporate headquarters - still waiting. I spoke with stephanie at
Corporate headquarters on tuesday and was told she would check on it and
Someone would call me back - still waiting! I spoke with jeanine p. At
Corporate headquarters today and was told I would have to resolve this
With my own bank! My bank didn't make a mistake - joann's made the
Mistake! Neither I nor my bank should have to work on resolving this!
In the meantime, $124.98 has been taken from my checking account over
And above the amount I paid for the merchandise I purchased! When I
Spoke with claudia at the store again today, I was told they were still
Working on it and I could probably expect to hear from someone in the
Next 4 to 6 days! However, they illegally and improperly took money
From me! On saturday, when I was asked to swipe my card again, I
Explained that this had happened before and I was charged more than once
But I was told that the computer said the transaction did not go
Through and I would definitely not be charged more than once! Shame on
Me for falling for this a second time! The last time, it took two weeks
Plus lots of phone calls on my part to get my money put back in my
Checking account. So I repeat — warning: do not use a debit card at
This store or any joann store! I have been told that this was a
Corporate-wide problem and happened to other people throughout other
Joann stores! Also, do not expect any assistance or any semblance of
Customer service if you have a problem at joann!

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Monica L J
Clairton, US
Nov 19, 2014 12:01 pm EST

I made a purchase at Joann's in Pleasant Hill, Pa. In September I was charged twice. They put it back in my account in October., Then in November they took it back out. I refuse to use my debit card there. I am waiting for them to put it back in my account.

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3:41 am EDT
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Jo-Ann Fabric and Craft Stores rude, disrespectful, poor customer service

Jo-Ann Fabrics in Simi Valley have the worst customer service representatives.
Joann's upper management do not seem to care about how their customers are treated. I sent the following message to Joann on 5-11-14, and as of today 5-31-14, have not heard from anyone.

On 5-10-14, around closing time, I brought my purchase of over $35.00 to
the cashier. I questioned the cashier about ongoing coupons or offers while pointing at your 40% off coupon, and the response was "no". Another lady, her daughter and I were the last customers in the store, and they were right behind me as I was finishing paying for my yarn. As I moved over to let them get to the cashier, I sew a pile of booklets with adds on it, and when I opened it
there it was, a $5.00 coupon as current as it could be right after the cashier said they were no "current coupons I could use tonight". The 40%
special was for 5-11-14 only. As the other customer was paying I asked
the cashier, this time about the $5.00 off coupon and why did she say there were none. She did not really gave me an answer, instead she responded that she would have to do a return in order to use the coupon, I said "okay I'll wait".
She finished with the other customer and at that time the assistant manager named Matt came and offer me help when he sew me waiting. The cashier told him why I was waiting and she did not get to finish the sentence when Matt just said that the coupon was not good and that they have sent a "memo". I asked, "are you talking about the coupon that states effective between 5-9-14 and 5-11-14, for
$5.00 off?" Realizing he spoke too soon he said to me that it was too late for two (2) transactions, that if I wanted the discount I would have to comeback the following day, 5-11-14, "Mother's Day".
By that time I was telling the cashier to do her "one" transaction, and
processed a return for the full amount. I asked the cashier about a manager and she pointed at him, as he answered for her and told me his position of "Assistant Manager", making him the man in charge. That was his attitude.
I asked his name more than once and each time he responded, he would say
"my name is Matt for the 2nd, (3rd or 4th) time" My jaw was about to hit the floor in disbelieve. I made a comment about his "customer service" tactics while getting my cash back, and his response as I walked out of the store was, and I quote "have a good night ma-am and don't let the door hit you on your way out". I had to turn around and entered the store again to ask and make sure I heard right. As before,
Matt reminded me that I asked for the 2nd time and repeated "have a good
night ma am, and don't let the door hit you on your way out".
I have never been mistreated and disrespected as a customer, by a so called "Assistant Manager" that thinks he is irreplaceable. What is worse is Jo-Ann Fabrics allowing it.

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Fiasco
, US
Oct 30, 2015 10:28 pm EDT
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They are So horrible it is unbelievable. I filed a complaint with the attorney general in Ohio. We need more people complaints, especially coupon users who are refused.

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4:34 pm EDT
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Jo-Ann Fabric and Craft Stores customer service

This complaint applies to Joann Fabric in Santa Monica. The cashier named Silvia wasted two hours of my day because of her irresponsibility and poor customer service. She first made mistakes at the registry when processing my items. She then realized she didn't process one item after giving me the receipt. Then she processed the remaining item and thus I couldn't use my coupon discount on that item. Then she dropped one of the metallic signs I got on the floor making it bend. Then I needed to return one item. She returned it and then she asked me if I want it to go back to credit card or cash. I said back to credit card. Then she said "oh I will give you cash because it is under 5 dollars". I said then I will return one more item so it's more than 5 dollars. I do not want cash. She said I already processed it I can't go back. I said cancel it. She kept going she can't. Then I asked for the manager. But instead, which I found out later, she called her friend. When her friend arrived. She lied about what really happened when explaining the situation. She said that she told me "under $5 is only cash and I accepted it but changed my mind later". She never told me under $5 would be a cash return until after she already processed it and when I told her I do not want cash and she said she can't cancel it. Eventually the friend tried helping but this time computer would not work. After waiting for half an hour more, I just took the cash return and left the store just because I did not want to waste more of my time there. Whole this time, Silvia, not once even apologized. In contrast, she was laughing with her friend while I was waiting by the cashier to get my money back.

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7:21 pm EDT
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Jo-Ann Fabric and Craft Stores poor service - management

This complaint applies to every Joann Fabrics that I have been to in Oakland and Macomb Counties, Michigan. I believe it is universal. After 20+ yrs of trying to purchase from this company WITHOUT being irritated I am giving up. My complaints: cash out lines so long it reminds me of a bread line in the former Soviet Union. Only women would put up with this BS.; men NEVER would. Coupons are almost worthless as almost everything is "on sale". Products are not priced correctly. Cutting area very understaffed. Every store is understaffed and I'm sure these women are paid nothing at all. Every store is an inconvenience and you leave exhausted. Good riddance!

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Fiasco
, US
Oct 30, 2015 9:09 pm EDT
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It is just as difficult trying to order online. They send you a 60% off coupon via email. Then just cancel the order for no reason. I learned not to order anything else with my coupons. I won't get my item but get stuck paying sh on items I would not have ordered otherwise. So I tried it by just ordering the one item with my coupon. They did not honor it. They cancelled my order without emailing me any info. I still dont know why it was cancelled.

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JoAnn Fabric Olean, NY
Olean, US
Jul 17, 2014 3:44 pm EDT
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Ladies at the fabric counter can't help you because people are lined up. Other workers are standing in the back room. One register is open and customers are standing in line 1/2 way back through the store.

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JoAnn Fabric Olean, NY
Olean, US
Jul 17, 2014 3:42 pm EDT
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I have had the same problems in the store in my community...Olean, NY

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8:30 am EDT
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Jo-Ann Fabric and Craft Stores nasty rude clerks

If I have to learn how to weave my own fabric in order to avoid ever
setting foot into another Joann fabrics ... then that would be a skill
worth learning! As an organization, Joann Fabrics appears to have a
real gift for hiring the rudest, nastiest, most sarcastic and
condescending women (and some men) to staff their stores. Dismissive is
the word that comes to mind when I think of the humorless ogres
at the cutting counter. I have just returned from what I swear will be my last
trip to Joann Fabric's also commonly known as "Hell on Earth" by those
who have shopped there! After waiting 20 to have my fabric cut by either one
of the slowest, most dismissive clerks (standard Joann cutting clerk)
the one lady simply turned on her heels and walked off. I finally asked where
she went and with out looking up the remaining clerk stated that the
other cutter had gone on break! I had now been in line for 45 minutes!
I hate that store because the people that are being paid to supposedly
be there to help you so that you can SPEND your money there!
They wouldn't give a flying "f" if you claimed
to be having chest pains or labor pains in line. As customers, we
appear to be one Big Pain to them and if we dropped over dead in front
of them clutching our paper number thingy...they would just go on to
the next number! And... I am sick of playing hide and seek with the
other staff (they are hiding) and if you happen to site one, the game
quickly morphs into a game of tag or chase ..and.of course if they
sense the pursuit... they bee-line it behind an "employees only" door.
Hobby Lobby is opening up a store 15 minutes farther away, but the added drive time
is meaningless because of once you get there, the staff is actually HAPPY to HELP you!
I don't care if they are closed on Sunday! That is OK with me because I am willing to adjust
my fabric/craft shopping accordingly. I love the kind people at Hobby Lobby! I'd drive an extra
30 minutes in order to skip the hellish ###'s at Joann's!

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8:02 pm EDT
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Jo-Ann Fabric and Craft Stores customer dis-service

If I have to learn how to weave my own fabric in order to avoid ever setting foot into another Joann fabrics ... then that would be a skill worth learning! As an organization, Joann Fabrics appears to have a real gift for hiring the rudest, nastiest, most sarcastic and condescending women (and some men) to staff their stores. Dismissive is the word that comes to mind when I think of the humorless ogres at the cutting counter. They wouldn't give a flying "f" if you claimed to be having chest pains or labor pains in line. As customers, we appear to be one Big Pain to them and if we dropped over dead in front of them clutching our paper number thingy...they would just go on to the next number! And... I am sick of playing hide and seek with the other staff (they are hiding) and if you happen to site one, the game quickly morphs into tag or chase ..and.of course if they sense the pursuit... they bee-line it behind an "employees only" door. Hobby Lobby is opening up a store 15 minutes farther away, but who the hell cares! I love the kind people at Hobby Lobby! I'd drive an extra 30 minutes in order to skip the hellish at Joann's!

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Jo-Ann Fabric and Craft Stores husqvarna gallery ripoff

I went to the Husqvarna Gallery on Dec. 17 to have my Designer 1 maintenced and repaired (it was sewing backwards) After 4 weeks I called to see if my machine was ready to be picked up. The lady I spoke with said that it was not ready they were waiting on a part to come in on Monday (this was friday that I called). So I waited until the following friday to call back and see if my machine was ready. She said that the man that worked on my machine could not fix the problem and that they wanted to know if they could send it to Tennessee to the manufacture and that it was free. So I went to the store and signed paperwork authorizing the trip to Tennessee. 4 weeks later I call to check on it and the lady said "she didn't send the machine because it was going to take 4 weeks before they would get it back and so she was going to send it to another local store" So I went by the store 2 weeks later and my machine was still sitting in the store. So I picked my machine up and took it to the other local store myself. 3 days later the other store called and said it was ready. The part that was put on was put on backwards! So I get my machine home and get everything set up and ready to sew only to see that my ankle (the part that holds the foot) is not there. So I called Joann's and they said they had it. So my step mom who was going there that day said she would go by and pick it up for me. (I live an hour and 40 minutes away from the store). So she brings me the ankle and its not mine. Joann's lost mine and gave me one off an
other machine. So anyways I sat down tonight to embroider a design on an outfit I just finished and guess what... my embroidery arm DOESN'T WORK! There was nothing wrong with my embroidery arm when I took it to Joann's and now it doesn't move at all. This is not just a pleasure machine. This machine was worth 5K when I bought it and it is my business and my income for a family of 6. Also I receverd my machine back on March 25! With scratches all over it where the guy who worked on it at joann's didn't know how to open the machine and work on it... BEWARE THESE PEOPLE DON'T KNOW WHAT THEY ARE DOING! WILL NEVER TAKE MY MACHINE BACK THERE!

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Jo-Ann Fabric and Craft Stores rude "so-called manager"

My mother, daughter and I shopped in jo-ann's today 2/1/14 and was completely offended by a "so-called" manager named dominique. She treated us as if we were children and was extremely rude and unprofessional. When I mentioned that I did not appreciate the attitude that she had with my mother and I she became even more rude and obnoxious and then threatened to call police on us - for what reason we are still very puzzled. She also told us to leave "her" store and do not return and that she does not need our money. She harassed both my mother and I and terrified my little girl with her behavior - which I definitely do not appreciate. She repeatedly harassed my mother by using terms that made my mother and myself feel extremely uncomfortable, like "sweety" and "darling" and when I told her to call my mother "mam", she ignored me and continued calling my mother "sweety" and "darling". (No respect for our wishes - this is a form of verbal sexual harassment). I would like to know what has happened to treating paying customers with dignity and respect. She commented that 1 on us was rude to her employees blaming me, when my mother only tried helping the employee and she was the 1 talking — I did not speak to the other girl. I have spent over $2000.00 in the last 6 months for materials and other items in this store needed for curtains in my home and have never been treated like this before anywhere. Oh yeah, she told us to never return to "her store". Wow! Is this the type of "managers" you have speaking with your customers - I would definitely recommend a 5 year course in communication skills for her because she clearly does not have the skills. "i" am a manager in my profession, and if I would speak to my clients like that, then I would not have a job. Recommend that you do the same.

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Jo-Ann Fabric and Craft Stores 60% off coupon

Sunday morning (December 1, 2013) I received a text on my cell phone with a 60% off coupon for Joann Fabrics. I wasn't planning on going to Joann's that day, but 60% made it worth my while. Unfortunately, once I got into the store I saw a sea of sales cards on just about every item in the store. From 10% to 40%. In other words, my coupon was worthless as Joann's policy is that you can only use a coupon on non-sale items. I even asked if I could get the 60% off on the non-sale price of the item I was hoping to purchase. Nope. Not their policy. Nice job Joann Fabrics. You have lost a customer. Michael's just opened up next door ... they get my business. And anything I can't find at Michael's, I'll order from Amazon. I'm fed up with your policy.

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Jo-Ann Fabric and Craft Stores customer service

Wow! After going to this store a few times in high school I remember telling myself "note to self, never go back!" first, they have all the fabrics aligned on the wall with little room to wiggle your fabric out of. So when I finally found some fabric that I liked, I went to the station to get my fabric cut and the lady almost had a heart attack when I told her it was blanket and I wanted it only 2 yards. She then argued with me that I needed at least 3 yards for a blanket despite the fact I told her that this was a simple couch blanket to have when watching t. V. Or something and I did not plan on using it for a bed or a nights rest. When I had gotten home I realized that the widths were not the same length. I then had to drive back to joann's and asked if they could simply cut the widths so that I could then start my blanket. I was shocked at how rude she was. She left little to no room for me to speak, she loudly spoke the corporate policy of "custom cutting" and that she could not help me any further. I tried to explain that I am trying to save time and instead of me having to align it at home and buy new scissors it would really help if she could just do it, by this time other costumers were right against my back listening to my conversation, another worker came over, I was mortified! It says no where in this store of "custom cutting!" if I would have known when I first picked out my fabrics that they could not simply cut off a few ends here and there I would of saved myself the time and gas and just gotten different fabrics with the same widths. They seem to be nosy about everything else but couldn't at least let me know that they knew the widths weren't the same and would not be able to "custom cut" in the future? Shame on you joann. I will never go back to this store.
This all wouldn't of been such a big deal if the workers didn't have such an attitude about it all. I get that it is corporate policy about "custom cutting" but you can give a little room on that because seriously, she only had about three inches to cut off for me and I would have been on my way. Also, just her tone in the entire matter, even when she apologized it was almost as if someone was forcing her to say "sorry."

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guest1111
, US
Feb 18, 2014 10:22 am EST

When you go and buy fabric you are supposed to make your project not the clerk. How do u buy fabric and not own a pair of scissors? Joanns underpays their employees...and they are expected to feel like they had a workout by the time they leave. I know because I worked there for over 10 years and was told to work my employees like this. Come on and do your own project...

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Lameserv
, US
Dec 26, 2013 10:48 pm EST

Champion of Logic - ironic username, too bad you don't live up to it. Corporate policies tend to be fairly broad for the very reason of allowing wiggle room because you cannot account for every scenario. However, I experienced the very same thing with Joann's. I walked up and no one was waiting. I went to take a number and asked the girl if she wanted me to take one (no one was around and the last time I came in, someone chided me for taking a number while no one was in line). The girl ignores me and walks away (this is why you are working minimum wage with that attitude). I then ask the girl for two cuts of the same fabric: one in 3 yards and one in 2 yards. She tells me she cannot make a custom cut but she will do it just this time. Um...okay. How is that custom? So, then she tells me I cannot return these fabrics since they've been cut and cannot use a coupon for them. Once again - how does this make sense? It's policy, she told me. So, to demonstrate how idiotic this was, I said I would like 3 yards only. She cut it. I walked back to the number line and pulled a number and waited. I then asked for 2 yards. In the same fabric. Now, suddenly, it was not a custom cut. Are you serious, Joann's?

So, on top of rude people, the store is apparently populated with people who barely passed their GED exams. Still, Joann Fabrics usually has the worst customer service.

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Jo-Ann Fabric and Craft Stores lack of products

I recently went to Joann's fabrics looking for Hanukkah products/crafts and there were none to be found. Every aisle was filled to the brim with Christmas decorations. Not even a single shelf was dedicated to other holidays. I am very disappointed with the lack of holiday diversity.

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Jo-Ann Fabric and Craft Stores dress form

Sales flier advertised "one day only" sale on dress forms for $99.00 regular priced $259.00. Went in the day of the sale at 5:00 PM (due to work could not come in earlier). There was a dress form in the front a model I believe, none in a box went back into the store and there were 12 boxed dress forms (priced $259.00) so took one to the check out and it rung up at $311.00. told the cashier it was on sale she contacted the manager who said no that brand was not on sale the ones they had on sale was all sold out (all they had in stock for the sale was 6 boxes). I believe this is a bait and switch thing also there was no way they had enough to meet a "one day sale" but you could buy one for $311 instead since they were sold out. This company does not give rain-checks, nor do they offer another in place of product. Why advertise to over 5000 people a sale when you actually on have 6 items. I was told they have these on sale 3 or 4 times a year, when I asked when was the last sale was told it was at Thanksgiving since it is August would say they really only have one sale a year. Very disappointed in company and probably will not go back when I can get the same things at Hancock, Hobby Lobby and now Walmart again.

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Fairbeth
, US
Jun 04, 2014 7:14 pm EDT

It's a fair complaint. Granny's reply is off base.

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Jo-Ann Fabric and Craft Stores bad customer service

I recently returned some scrapbooking items to a Jo Ann Fabrics . The manager scolded me for bothering her during an on call lunch break and spit food out of her mouth. She twice had food fall out of her mouth and onto the counter. The manager slapped down the return receipt, slammed down the returns into a bin and stomped off. I will no longer be shopping at Jo Ann Fabrics.

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Update by sopia jackson
Jun 12, 2013 2:59 pm EDT

I went to return some scrapbooking items at a local Jo Ann Fabrics store and I had very poor treatment. I stood in line for quite a while as only one cashier had to check out a line of customers. The only other employee was at the cutting table with a very long line as well. It was finally my turn and the cashier seemed very over worked and stressed out. I explained that I wanted to do a return and she called a manager who was on a lunch break. The manager came out and scolded me by saying, "what do you need", in a very gruff tone and bits of food fell out of her mouth onto the counter as she grumbled, "I was eating lunch". I apologized to the manager and said I didn't mean to bother her. The manager shot back " I'm on call during lunch but I don't like to get bothered'. More food came out of her mouth and fell onto the counter. She did my return in very rude manner and slapped the receipt down for me to sign and slamming down the returns into a bin and stomped away. Needless to say I will not be shopping at Jo Ann Fabrics anymore.

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Jo-Ann Fabric and Craft Stores osha violations

I am a former employee of Jo Ann Fabrics and I filed an OSHA complaint and violations were found. The violations that were found were mouse droppings, entry ways into the building were rodents can get in, an unstable wall, an out of code ladder, shelf fixtures that were not properly stored, and more. I also complained about a leaking roof. The store manager let the roof leak for many years which could expose people to mold. The leaking roof was not found because m the inspection was done during dry weather conditions. There were recalls on products that contained lead paint but little was done to inform customers except post a note by the check out that sometimes was not up. For many years unsold products were not donated but destroyed and put into the dumpster. I asked management why things were not donated and they said too much paper work but later the started donating unsold items. The store manager let a relative work at the store for "free'" which kept the other employees hours down but possible gave her a bonus .

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