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I ordered a dress on 7/20/11 and received 8/25/11. On 8/26/11, in accordance w/JJsHouse return policy instructions, I notified them of my intent to return the dress for a refund. The dress was huge in the top, wouldn't zip all the way in the back, halter hooks wouldn't stay hooked, it had gaps and was baggy in places that should have been fitted, and the lining of the dress was not sewn correctly. (It balloons up 4-5" above the dress line and clearly was supposed to sit just above the dress line).
I emailed them for their Product Return Form Request that they say you must include w/your return. I received an email back wanting pictures of the problems. I sent pictures and received their reply that the dress was made exactly according to the measurements of the size I ordered. Said it was common that a standard-size dress wouldn't fit perfectly because they weren't tailored. Also stated that most dresses can easily be altered by a skilled tailor or professional seamstress and that I should check w/my local tailors to see if they could do the alterations for me. And, of course, they would appreciate my understanding why they weren't going to take the dress back. They didn't even bother to mention the dress lining not being sewn correctly.
The dress also arrived in a compact mailing package which caused the entire dress to be wrinkled but they just said that was their best way to send to save on shipping costs. This company has no intention of accepting any returns for any reason so what you get is what you are stuck with. I have posted my complaints on their Facebook page which they keep removing mine (and other's) negative remarks and comments. I wish I had known that their return policy was, there was no return policy. They got $105 in their pocket; I got a dress I'll never be able to wear. Unbelievable to think a company can get away with this.
Just an update, JJ's House finally refunded my money last week. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. The lesson I've learned from this experience is to be sure you are aware of the company you are dealing with, their return policy, and try to find other customer's reviews. Unfortunately, on places like Facebook, any comment that is not liked can be (and was) removed by JJ's House, so I saw no negative reviews or comments until after I experienced this situation. Only reviews I found were from satisfied customers. If I was going to have a dress custom made in the future, it would not be via the internet. I figured since I just ordered a standard size, it would just be off the rack like in any department store. This was a tough lesson to learn as I had never experienced this sort of situation before, but I will be more cautious from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
The e-mail address they provide is not a valid address. All of my attempts to contact them have come back as a delivery failure. I will continue to contact them, but am very unhappy in the service this company provides.
I was extremely disappointed with the service I received from JJs House. I ordered a dress based on the size chart on their website. The dress arrived and was at least 2 sizes to large. The company refused to allow me to return the dress and only offered a 35% refund. It would cost me more than double that to have the dress altered. After exchanging numerous emails with the company I was still unable to secure a return. I will NOT be back and I wouldn't reccommend this company to anyone. As a store servicing mostly online customers, I good return policy is key. An "online seamstress" is only as good as the return policy. A real seamstress measures you directly so you know you are going to get the right size. As an online company, JJs House must realize they cannot measure anyone directly, so they must allow users to return items that do not fit. PLEASE EVERYONE FILE A FORMAL COMPLAINT WITH www.econsumer.gov to stop these people!
all I can say is I bought a dress & it looks so cheap ...nothing like the picture, all the seams uneven and sequins instead of jewels...come on! if you stand behind that work you best take another look at how these dress's are made cause I've never seen a dress so terrible! And I know they won't give my money back cause your a rip off store so thanks for a big NOTHING! this dress definitely didn't get 5 stars... they change all your ratings so people will buy these dress's cause I've seen reviews on other websites on this exact same dress and they all said the same thing...how sad! to bad I found the reviews after I bought the dress!