Menu
CB Auto Parts and Repair Stores Jiffy Lube 1531 South Cooper Street, Arlington, TX, 76010, US
Jiffy Lube company logo
Jiffy Lube
reviews & complaints
Jiffy Lube company logo

Jiffy Lube

1531 South Cooper Street, Arlington, TX, 76010, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 7:00 pm
Sat
8:00 am - 7:00 pm
Sun
9:00 am - 6:00 pm
ComplaintsBoard
L
10:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jiffy Lube - oil change not performed

I visited Jiffy Lube Store #3399 in Arlington, TX, on November 8, 2015, for a regular oil change. I drive a 2013 Toyota Camry, and opted for full synthetic since that's what I already have in my car and I don't like to change. I drove 30 miles to get to this location, passing several other places where I could have gone, because of my previous experience with Jiffy Lube and their overall reputation. My tire light was on when I took the car in, and I also had chips on the floor. Those things were also factors in my decision to go there, since they've always inflated my tires and vacuumed my car in the past. When the technician pulled my car around, the tire light was still on, and the chips were still on the floor. Since this was my first time going to this location, I figured maybe it wasn't standard. That is until I went to Jiffy Lube's website and saw that they are. I received a customer survey during the middle of the week, so decided to fill it out and requested a call or email to address these concerns. What I got back was an email from someone who identified herself as the Guest Service Manager saying "thank you for your patronage and we look forward to seeing you again soon." Clearly, they didn't read the email, or they chose to ignore it. Either way, I haven't gotten an email or phone call to address the issues outlined in the survey. So, on November 14th, six days after my so-called oil change, I decided to check my receipt for the services that the technician said he performed. I figured if they lied about inflating my tires and vacuuming the floor, whose to say that they performed the oil change or did any of the other services? 1) My tires were not properly inflated, according to the psi on my door. That explains why my tire light was still on. My receipt shows that they inflated them to 32 psi, but they were much lower than that. Nevertheless, the sticker on my door shows that the psi should be 35 for all four tires. When I went to the gas station and inflated them properly, the light went off right away. 2) There's no oil registering on the dip stick. The residue on the stick looks clean, so it looks like they drained it but didn't replace it with five quarts. 3) There's no visible fluid in the windshield washer reservoir, but the receipt says that it was added. I want these services performed or a full refund of the money I paid.

Read full review of Jiffy Lube and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
G
G
1goodgolfer
, US
Jun 29, 2016 5:30 pm EDT

Avoid the Quick Lube places and take it to the dealership for service. Probably not cost much more and the dealer knows how to work on the cars they sell. I would NEVER take any of my vehicles to a Quick Lube place.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.