Jiffy Lube reviews and complaints 1
View all 134 complaintsJiffy Lube - Failure to respond to complaint
On april 12 I sent in a complaint and have not heard a word from the company, requested fax number to have documents sent to them and also took copy of documents to the store 577 where negligence happened. The complaint was the oil filter was installed incorrectly on march 22 and on april 6th had t have the car towed as oil was sprayed all over the engine, hood, undercarriage and back gate due to the filter being install. This was negligence in the part of jiffy lube. We are requesting the reimbursement of the original oil change, $33.38 the correction to the issue $ $43.15 and the detailing needed to bring the car back to the condition it was in prior to the damage. $217.00. We requested to be contacted about this and todate have not heard one word from anyone. I will be letting all my friends thru social media that they should stay as far away from jiffy lube as possible as they are a business that is not reliable. We also have the original oil filter that was pulled from the car should you need that back. My original complaint that was sent in april 12 I had requested the fax number to send documents and this request has been ignored as well.. You can contact me at [protected] or thru email [protected]@yahoo.com;
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This particular chain owner is not accepting Shelll Credit Cards for services rendered. There is no notice posted advising customers upon arrival, and at time of payment no explanation or other options are offered. Pointing fingers at Shell, but Shell when contacted has no information about their cards being refused
Jiffy Lube on 2025 N Tustin, Santa Ana was very fast. Maybe too fast. When I was there it took them 8 minutes to change oil, filter, wash windows, vacuum and check all fluid levels. How can they do that in 8 minutes? Really want to know how they can do it so fast.
THEY HAVE A SIGN SAYS OIL CHANGE FOR 26.99 ONLY AFTER WE CHANGED THE OIL. THEY CHARGED US 45 DOLLAR THEN THEY REFUSED TO GIVE OUR MONEY BACK, AND I DONT KNOW IT TOOK THEM LESS THAN TWO MINUTES TO CHANGE THE OIL I DONT KNOW IF THEY CHANGED IT OR KNOW, I THINK THEY JUST STEAL THE PEOPLE MONEY.
when you have 4 0r 5 people working on your car it should not take 10 minutes. Waiting for the oil to drain takes the most time. about 5 minutes.