Complaint Rating:

Company information:
Jiffy Lube
United States
www.jiffylube.com

I went to the Jiffy Lube on 5/13/08 to the Jiffy Lube located at:

Jiffy Lube® Service Center #231
3418 CANTON HWY
MARIETTA, GA 30066-2615 US
770-424-6505

All I wanted was an oil change, which I received. This was after they tried to sell me a new air filter. I look at the air filter and it was like new! That is all really beside the point! What happened next was AWFUL!! Late on Sunday 5/25/08 I noticed a bad oil leak! I wanted to find out what the problem was, so on Monday morning I took my Honda Accord directly to the Honda dealership. They told me that "the last place to perform oil change left the oil drain bolt loose & failed to replace a washer. Honda tightens the bolt & installed a new washer. I had to pay Jiffy Lube $35.31 for the original oil change. I then also had to pay Honda an additional $28.22 for Jiffy Lube's negligence! I thought the fair thing to do was to ask Jiffy Lube to compensate me for $28.22 to cover the repairs. I was not asking for them to compensate me for the time that I lost or the gas that I used, only $28.22 FOR THE REPAIRS. After speaking to the manager, who claims he spoke directly to the district manager, I was denied my request! The reason, I failed to give Jiffy Lube the opportunity to look at my vehicle again! QUESTION...WHO WOULD DO THAT! I HAD OIL LEAKING OUT ALL OVER!! Not only did Jiffy Lube deny to pay me back $28.22 for the repairs, they did not offer any type of resolution!