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4.1 199 Reviews

JibJab Complaints Summary

1 Resolved
41 Unresolved
Our verdict: If considering services from JibJab with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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L
7:53 am EDT

JibJab ecards not sending

I paid $18 via paypal for a one year sub to jibjab. I've tried to send 2 cards now, one on Feb 27 and again today, April 16. The second card I sent to a different person today, twice. None have been received yet. I've now sent one of them to myself and still haven't received it after an hour. I like the cards and would like to be able to send them to my friends, but this is time consuming and frustrating, and of course, the element of surprise is lost when I have to email to ask if they got the card. So far I feel I've wasted my money.

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J
12:38 pm EDT

JibJab the service simply doesn't work

Regret I subscribed. No way to refund.
At first, I would like to say that I have no problems in dealing with programs and computers in general, so if the error really occurs I understand whose fault it is.
But their system has issues that have to be fixed as soon as possible. To send the card you have to subscribe, everybody knows it. So I did.
Next thing is that I chose the card and tried to send it to my sister for fun. She never got it. Then I tried to send it to her daughter. Same thing.
I switched to a laptop, did the same thing and got the same result.
I excluded my fault. It's yours. It's impossible to get my money back for service I didn't get, but I must tell everyone, how buggy your website is and people should stay away from making payments while you're doing nothing. I'm done.

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R
2:19 am EDT

JibJab Disappointing

Why did you update the website? It used to be great and fun for using, maybe there were some problems, but they were nothing special. And look what you did now. Terrible. You just got a lot of new work, because now you will have to improve everything. Some things don't need to be changed. Yard to work when editing, hard to use those new tools.
I regret I paid for one-year membership. Will try to refund and leave your dummy website.

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D
8:11 am EDT

JibJab manualing keying in my charge card number for account I never signed up for

Last year I started getting multiple monthly JibJab charges and had no clue who they were or what they were for. Disputed them. Now they are doing it again. Initiating disputes AGAIN... This month I have TWO "re-occurring" charges. WTH? I have never signed up for this. Fortunately, my chargecard company is working with me on getting this taken care of.

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Kathryn K Simpson
Preston, Minnesota, US
Nov 15, 2021 3:21 pm EST

They're doing the same thing to me.

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A
3:05 am EDT

JibJab Account issues

I have signed up for JibJab and used their site in the past. But one day I lost my interest in JibJab and cancelled my account.
I was sure my account was cancelled and was shocked when I received a monthly charge from JibJab! I contacted them right away and they said that my account wasn't cancelled. The point was that when I cancelled I even contacted JibJab support service to make sure that my account was deleted and they assured me it was!
This time they finally cancelled it for real but they refused to refund the money they took from me. That is not a good way to do business, and because of my bad experience I decided to post this and warn others. Avoid!

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P
2:42 am EST

JibJab Fraud alert! They took my money and refused to give it back!

I signed up for this fraud thinking I was signing up for only one month but for some reason JibJab decided I wanted a year membership and charged me for that! I contacted these scam artists right away and demanded a full refund and they refused. I never told I wanted a year subscription, I know I picked one month and not one year. They scammed me and stole my money and that was made without my permission. I told them they were criminals but they actually did not care.

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12:09 am EST

JibJab Forget about it!

I decided to try JibJab service and signed up for one month. Unfortunately, something went wrong and instead of one month they signed me for a year! And they also charged more. I'm sure that was not my fault and there was something wrong with their site. I already contacted JibJab but they did not reply and I have absolutely no idea how to get my money back.

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K
6:36 am EDT

JibJab Account issues

I can't log into my account! I tried to resolve the situation myself but wasn't able to do anything. I tried to reach JibJab customer service so many times but they are ignoring me and I don't know what to do.
Their site says that user (me) does not exist. What does it mean? I just don't understand! I signed up about a year ago and never had problems.
I hope they'll contact me as soon as possible.

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8:38 am EST

JibJab Beware buyer!

Beware buyer! Don't use this site and don't give them your credit card information! They will charge your credit card whenever they want, without any notifications! I used their service in the past and paid for one year membership in 2014. But they charged my credit card for a another year! I didn't receive any messages or calls! I just noticed that $18 disappeared from my card. When I emailed them to demand a refund they told that they don't know nothing about it. I said I want them to get rid of my banking information, but they replied that I was the one who gave them information. I was so sick of it! I demand my money back! Jibjab.com are thieves and liars, they wont get away with this! They steal money from their clients, hoping that customers won't notice it. I really hate JibJab. Please stay away from this site!

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10:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JibJab Content of 2 offensive videos against animals rights

I find these 2 links extremely offensive & promote violenec against innocent animals-just not funny. http://www.jibjab.com/ecards/office_fun/certificate_most_likely_to_kill_a_helpless_animal http://www.jibjab.com/ecards/random/smoking_kills_cute_mouse

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R
8:58 am EST

JibJab Charges and Customer service

I was unaware of how much this would cost. The wording on your website states it's $1.50 monthly. So I was under the impression that's how much my card would be charged, I was unaware it was $18 because they do not charge monthly. (Should have told me that to begin with and I wouldn't have put my info in) I will NOT be renewing EVER and cannot believe this company would trick someone into $1.50 monthly if they do NOT charge that way! Not to mention their customer service is beyond unhelpful! They acted like it was justified because they cant charge monthly, if that's the case then they should have stated that!

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S
Shirley Wallace
Huntington Beach, US
Jan 16, 2021 5:26 pm EST

I no longer have a job and I need you to remove the charge for this year. I will contact you again when I get employment.

Thank You.
Shirley Wallace

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RDavideo
, US
Feb 07, 2016 2:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

SAME exact thing just happened to me! They are scamming people out of $18 while advertising $1.50! I will not let my credit card company pay! I will dispute. EVERY other website presents a "PREVIEW page" before billing. TOTAL SCAM!

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R
9:56 am EST

JibJab Sneaky autobill, double billing, cards sent weeks late or not at all

Biggest complaint is their sneaky auto billing practices. Yes, I'm sure the disclaimer was in their Terms and Conditions, but they've hidden it in such a way as to know most people would not see it. If they really intended for the auto bill to be a courtesy to help their customers save time, they would put it out there clearly for people to see. Further all 1 of the 3 Halloween cards I send arrived a week AFTER Halloween and the other 2 never arrived at all. My bad for trusting them, and my bad for not noticing the 1x per year charge hidden among the hundreds of credit card charges I pay each month. I've cancelled my account as I refuse to do business with a business that believes the only way they can make money is to resort to sneaky, underhanded tactics.

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M
3:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JibJab no contact info provided!

I am a paid member, they deduct the annual fees automatically, but since Christmas if I try to create a card it takes me to a site where I have to pay for a membership again. There is no contact information provided anywhere on the site, so no way I can try to get this resolved. The only think they have for info is FAQ's and none of these address my issues

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H
1:19 pm EST

JibJab They never answered my question

7 days ago I ordered one of their video downloads. This is a virtual product costing just $4.99 and availability should have been quick considering the video card is already viewable with their link. Numerous email sent to them asking how long I should expect to wait and while I did get replies from support they never answered my question. I have now escalated my Paypal payment to a claim. This was an impulse buy and this is long gone!

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M
mad at JibJab
Kansas City, US
Feb 03, 2013 3:43 pm EST
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If you have a contact address for them, please publish it. I cannot find anything on their site with any way to contact them at all, which is escalating my frustration with the overall ineptitude.

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M
9:13 am EDT

JibJab I cannot get anyone at Jib Jab to help me get onto my paid account

I cannot get anyone at Jib Jab to help me get onto my paid account. I keep getting the message that the email address is being used by someone else. There is no one else. I paid in March and have not been able to get a single card sent or a reply to my emails that says anything except "Your request has been deemed solved." Tonight it is request #(#221485. It has NOT been solved. Their customer help people don't do a thing. I've requested my money back, but no one answers. Any suggestions would be appreciated.

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Maxynot
, US
Nov 12, 2018 9:07 am EST

They signed me up for a never ending years membership.
I don't remember seeing any contract.
No easy way to close account scammers

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P
pupinamari
, US
Oct 23, 2018 12:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I paid yearly fee in Decembersee pic attached, how come i need to pay again to see full personalized videos

thanks

Please email me on mspiteri1901@gmail.com

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M
M
mad at JibJab
Kansas City, US
Feb 03, 2013 3:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

How are you able to contact them to complain? I can't locate any info on the site about how to contact them. They e-mail me ads which I cannot respond to, advertising new products which they want me to pay for again or join again, but I am already a member and they're already charging me an annual fee. Very, very frustrating for a site that is supposed to be FUN.

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N
6:47 pm EST

JibJab Steer clear of that option

My only complaint is that they advertise that you can send one of there cards for free but there is no such thing... you have to get locked up into a payment charged to your credit card every month for at least a year. So if you want to send one card a year to someone, you have to pay every month... what a dumb idea... you sheep can let someone auto bill your credit card if you want but I would steer clear of that option.

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C
4:40 pm EST

JibJab Overall a waste of time and money

I paid 12 dollars to join and enjoyed a couple of months sending great ecards. However after that the site no longer worked properly. I can't send anything. I can't even log in to complain to Jibjab. I have updated Adobe flash player and followed all the technical advice given on forums. It appears I'm not the only one who finds this site unusable. Overall a waste of time and money.

Stay away!

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M
mad at JibJab
Kansas City, US
Feb 03, 2013 3:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

agreed, and there is no way to contact them to discontinue your membership either!

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R
8:52 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JibJab - paid member - no service

I paid for a membership via PayPal and validated it via the email they sent me, also had membership taken from my Mastercard, but they do not recognize me as a member - They have no "Contact Us" link on their site. It is a auto renew membership for about $12.00 per year. (I have cancelled their payments via pay pal) but I'm still out $12.00 MEMBERSHIP...

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S
1:28 pm EST

JibJab Stay away unless you're taking advantage of the free stuff

Absolutely the most horrifying sales experience. The very moment I bought a membership on my credit card the site glitched hard and just kept loading and reloading the page. I checked other online reviews? TONS of people said the very same thing!

Stay away unless you're taking advantage of the free stuff. Once you pay, you can't play.

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Jemsy
Rockville, US
Jul 25, 2023 6:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Card was never received, despite being sent repeatedly. JibJab account listed it as having been sent every time I tried. Customer service seemed unable to help. Eventually I shared it in a chat.

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LEO Lady
Plentywood, US
Nov 29, 2022 10:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

On Nov 21, 2022 I subscribed to an $8 membership. I was billed $36.00. There is no phone number to speak with anyone. I immediately canceled this membership after seeing the charge. But I’m out $36.

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Itler
, US
Feb 11, 2012 7:22 pm EST

This is the worse site in regard support and contact support. I received a welcome from Jib Jab (after sending in my credit info, etc) inviting me to begin using the site. Could not find my account, could not send anything, it is a total waste of time and money. I canceled it within 3 hours.

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Evelyn Rojas
Tampa, US
Dec 25, 2013 7:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just got into Jibjab again. Now It's been over 30 minutes trying to make a video...It doesn't do the preview. It goes a 3rd of the way and it stops..other time heard the music...no video...ads, ads, This stupid Jolly Wallet...who wants that, I don't. I'm tired will try tomorrow...otherwise...that's it with you...last time I was with you loved it...until someone made a complaint...I stopped...but I loved it...now I don't know.
Evelyn Rojas

M
M
mad at JibJab
Kansas City, US
Feb 03, 2013 3:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

please tell me how you were able to cancel your membership. I cannot find any way to contact this company about the awful service.

JibJab Customer Reviews Overview

JibJab is an online entertainment platform that offers personalized e-cards, videos, and GIFs. The website has received positive reviews for its unique and creative content that is perfect for sharing with friends and family. Users appreciate the easy-to-use interface and the ability to customize their content with personal photos and messages. JibJab's humor and satire have also been praised for being witty and relevant. The website's subscription service has been well-received for its affordable pricing and access to exclusive content. Overall, JibJab is a fun and entertaining platform that is highly recommended for anyone looking to add some humor and personalization to their digital communications.

JibJab In-depth Review

In summary: JibJab offers a unique and entertaining way to create personalized eCards and videos for various occasions. With its user-friendly interface and a wide range of customizable content, it stands out as a creative platform for those looking to add a personal touch to their greetings and messages.

Website Usability and Design: JibJab's website boasts a clean and intuitive user interface, making navigation a breeze. The layout is well-organized, allowing users to quickly find the type of content they're looking for. Mobile responsiveness is also a strong point, ensuring a seamless experience across different devices.

Range of Services: The site offers a vast selection of personalized eCards and video templates that cater to a variety of occasions. Users can enjoy a multitude of customizable content, ensuring that there's something for everyone.

Content Quality and Variety: JibJab is known for its unique artistic style and humor, which is evident in all of its offerings. There's a diverse range of themes and occasions to choose from, and the content is regularly updated to keep things fresh and relevant.

Personalization Features: The platform provides robust face upload and editing tools, allowing users to easily insert their photos into the eCards and videos. Text customization options are plentiful, and integration with social media makes sharing creations with friends and family effortless.

Pricing and Value for Money: JibJab offers a subscription model that provides access to premium content. While there are single purchase options available, users can also enjoy a selection of free content. The value for money is reasonable considering the quality and uniqueness of the personalized products.

Customer Support and Service: The site is known for being responsive to inquiries, with a comprehensive help and FAQ section. Additionally, user guides and tutorials are available to assist with content creation.

User Experience and Satisfaction: The ease of creating personalized content is a highlight of the JibJab experience. Users generally report a high level of satisfaction with the quality of the final product. User reviews and testimonials frequently praise the fun and creativity of the service.

Technical Performance: JibJab's website typically loads quickly and has reliable uptime. Compatibility with different browsers and devices is also a strong point, ensuring users can access the service whenever they want.

Privacy and Security: The platform has clear data protection policies in place and employs payment security measures to safeguard transactions. User privacy options are available, giving customers control over their personal information.

Community and Social Engagement: JibJab maintains an active social media presence, engaging with users across various platforms. The site doesn't have extensive user community features, but it does participate in collaborations and partnerships that enhance its service offerings.

Innovation and Creativity: The originality of content on JibJab is commendable, and the use of technology to create personalized experiences is at the forefront of its service. The platform continues to introduce new features and updates to keep the user experience fresh and exciting.

Environmental and Social Responsibility: Information on JibJab's sustainable practices, ethical considerations, and community involvement is not prominently featured, so it's difficult to assess their commitment in these areas.

Pros and Cons Summary: JibJab excels in providing a fun, user-friendly platform with a wide range of personalized content. However, the subscription model might not appeal to all users, and there is limited information on the company's environmental and social efforts.

Final Verdict and Recommendations: Overall, JibJab is a fantastic choice for those looking to create personalized, humorous greetings and messages. It is particularly suitable for users who enjoy sharing unique content on social media. For those seeking a one-time use or who prefer not to subscribe, the free content may be limited. We recommend JibJab for anyone looking to add a personal and creative touch to their digital communications.

How to file a complaint about JibJab?

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- Provide detailed information about your experience with JibJab. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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9. Post-Submission Actions:
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Ensure to follow these steps carefully to effectively file a complaint or review about JibJab on ComplaintsBoard.com.

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Contact JibJab customer service

Phone number

+1 (310) 664-1971

Website

www.jibjab.com

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