Jewelry Television (JTV)
reviews and complaints

Did you know one host they hired is making Porn GIFs? I saw one that was posted on Twitter. It was her and others that had seen it, said it was her. She also used deceptive sales tactics by saying a cushion cut held its value better than a round cut. She is the host that cant stop when she sees a mirror. She used to be an actress.

It's not just JTV, it's seems to be anyone who is selling cheap diamond jewelry. I gave JTV a chance because when I stumbled upon their channel by accident, I saw a nice style diamond ring that sparkled on the tv brilliantly & was amazed at their price. The way the hosts talk on JTV, they make you feel like you magically stumbled upon an industry secret spot for scoring amazing deals that you could not find anywhere else. Every diamond ring I purchased from them had beautiful sparkley stones at 1st but then I noticed with my NAKED EYE, that the diamonds had pock marks, gashes, chips & cracks & not one of them was free of it! I got refunds on everything I purchased from JTV with the exception of a $20-$30 sterling silver, 0.20 cttw black diamond ring that I gave to my sister as a "just because gift". I refuse to buy diamonds from JTV but my husband bought me a $1500 1 carat total weight princess cut & baguette diamond ring from Shop NBC that we immediatley got a refund on because I could notice chips gashes & cracks in those diamonds too despite their okay color & sparkle. Have also recieved & refunded cracked & highly included stones from HSN & QVC as well. See it in person before you buy it & whether it's a $20 diamond ring or a $2, 000 diamond ring...LOUPE YOUR STONES (carefully inspect every angle of every stone under a minimum of 10X magnification). If it's too good to be true then it probably is. That line may cliche but it is the absolute truth.

In December 2012 I purchased several items from Jewelry Television - one in particular described as "Sterling Silver .40ctw Diamond Crown Ring" for $199.99. I wore the ring nearly everyday for over two months - then the band started turning a burnished color. I took the ring to a well-known jeweler in my neighborhood to look at. The jeweler handed me back the ring and asked where I bought it - I said Jewelry Television. The look on his face said it all - don't waste your money with those people he told me - they will sell you anything. And he was right - the ring is not "sterling silver" as stated but brass! I am furious. I called JTV and stated I wanted to return the ring because it is not what I intended to purchase. Two days later JTV called me and stated they had the a ring from the same "lot" "inspected" and it is .70% 925 sterling silver, 10% 14kt gold, blah blah blah. Sterling silver does not turn a different color - ever so JTV is lying! The ring I received is brass - and not worth $199.99. I am filing a complaint with the Consumer Financial Protection Bureau today and let them sort it out because I don't believe anything JTV says - they are liars, thieves and predators and won't stop selling bait & switch products until prosecuted by the federal government.

Also - Jewelry Television has the absolute worst customer service in the business - their employees have unprofessional, condescending, rude attitudes, are willing to lie or say whatever they have to - especially if you complain. When. Refunds take weeks and this company turns my stomach with bait & switch products, ridiculously long refund policy and the worst customer service employees - QVC and Amazon demonstrate just how awful JTV really is. If you're considering buying jewelry - go elsewhere.

"What kind of Gold turns you black?" Well, I would like to point out that all gold, yellow and white, 10k 14k & 18k, turns my skin black. Silver does the same thing to me. This usually happens within a couple of hours from the time that the metal comes into contact with my skin. This happens with rings, earrings, necklaces (even if only the clasp is gold or silver), and bracelets. When it comes to the gold, it is actually the alloys, not the gold itself, that it is mixed with, such as copper and nickel, having a chemical reaction with my genetic make up. (Keep in mind, JTV will refer to their pieces as SOLID 10k or 14k gold. Solid gold is 24k, which is too soft and that is why it is mixed with the different alloys.) So basically, gold does turn some people black.

You wrote "They lie cheat and steal."

Can you please explain what you meant by "they ... steal?"

What did they steal? When did they steal it? From whom did they steal it?

**********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: mcooper@bcarecovery.com or srobinson@bcarecovery.com

Hi, I am new here, But have had my share of J.T.V. I moved to another one. I guess I am a glutten for punishment! Anyway, I am Winterbuttercup and live in Texas.
A whole day tomorrow on Liquidation channel, on diretect channel 55& 226, but if you think you can get bargains there, wait until, I settle with them and get my ring and see if I am satisfied and I will tell the whole story of them. They canceled an order gave me a conf.# extracted money from my bank. Now, I am trying to get another moraganite. They could not wait to put my money back in the bank.
But what about my time? Now its the hassel of calling and you have to wait and I am serous it says infinity min. It is @ least 20 min. I know there or more of us its just finding everybody. I was looking and run into this, the only forum type group or what have you that I have found. I have been sick over this. I was looking forward to getting that ring only to be lied to. I still do not and may never know what happpened.
I also have an addictive personalty. I guess. You just get in and think, well this will be the last thing I order. Then they suck you in again! It cost more to sent it back and forth than just to keep it.
Glad I found someone who knows all about this! At least I am not alone, although wish we did not have to go through this.
I do not know how those people that sell that jewelry live with their selves. They have a piece of jewelry that looks so ugly and raves about the beautful piece. They are Cons, I hope we can all gather more and more info. to bring them down. I called my cable co. thats a joke no telling what kinda kick back they are gettting from them to be on! Thanks fo rbeing here! I have bee fuming because of this! Winterbuttercup

Recently I won a auction on-line from jtv.com. I won the bid and received my notification that I won and also recieved my order confirmation. I was waiting and waiting for my item to arrived, it did not so I check the status of my order, only to find that it was cancelled! I did not cancel it, my bank did not cancel it, so WHO DID? I called jewelry television and was told that it said cancelled, no other method of payment. I asked what that meant, they told me it did not go through my credit card. I told the "gentleman" that could not be, there is always $600 or more in that account. I told him it was not me or my bank that made the mistake, I offered to send him a copy of my statement showing that indeed there was enough money in my account at all times. He said No don't bother, you should keep you stuff in order. duh? I'm the customer! I ask if they would be willing to offer me a comparable item to the one that I won and I would pay the same price I should have at auction. No he said. I have been a customer of JTV for 6+yrs and have had lots of problems but they usually will work something out. There is good and bad, but lately its been all bad at this website. I was told that maybe my bank was updating at the time and it rejected it! I'm confused there was 7x's the amount in this account. It never happened before. Hmm could it be I won a item they price out at about $40.00 for $18.00? I wonder. I also noticed that the item was just aired and sold out during the auction bidding time. Did they take my piece and sell it for the Higher amt.? BAD BUSINESS ON THEIR PART. Anyway just beware! I ordered another item just the other day and same thing got my order confirmation and waited, nothing. Called the company was first told it was mistagged so they cancelled it, then oh no, it was already sold out! duh, why did I get my order in and rec. my confirmation and the item was sold out! I e-mailed the owner Mr. Tim Matthews since I could not get anywhere with the customer services reps., never heard from him. I have lots of complaints, they have really been going down hill. Beware of buying their watches they arrive with dead batteries or they work for 2 weeks. TIME TO FIND ANOTHER SHOPPING NETWORK...

I have experienced this too... and now JTV has changed their auction prices to have a minimum bid price. So, basically, you can't bid what you want on certain items anymore (those that we'd really want, like emeralds, tanzanite, diamond rings, etc.). Now, there's a minimum starting bid listed, and if you want that item, you have to bid above it. For example, if there's a diamond ring on auction, you'd have to bid higher than $512.89 to even start bidding on the item. I've noticed that many of these items receive no bids at all, which is completely understandable, so JTV ends up keeping the item. In the past, this wasn't the case. If the max bid was $30 for a diamond ring, it would go for that price. But I've also seen (and experienced) a great deal get canceled on me, as was done with the person posting this comment.

They are all the same! I have tried all of the jewelryplaces, well alot. They start out giving you good deals if you will remember when you got your first item. Then I think they start seeing what they can get by with.
I had the Liqudation channel on Direct T.V. channel 55&226 send me a conf. # ectracted the money out of my acc. Looked for my ring, canceled, so this is not just J.T.V. They all have money $ in their eyes. The only thing to do is go somewhere and look @ it and not pay shipping, get it and go.
I am staying away from ALL jewelry channels if I can from now on! They are suppose to be sending me another ring, we shall see.
If I am not satisfied then comes theB.B.B. the consumer affairs, anybody that will listen. I have searched I thought I was the only one, I just could not find them until today on here. There is NO TELLING how many people they have all ripped of!

Wow...dude, that's how auctions work anywhere. Go to a live police auction or real estate auction in person - people don't wait until the last second to put in bids there either. On ebay, people don't wait to put in bids until the last ten seconds either. You bid what you're willing to pay when you run across the auction. When you bid is irrelevant - it's only what you bid that matters.

Be warned about jtv and jtv. S costumer service.. Jtv and costumer service stole out of a wells fargo visa $ 486.47 all in 2 days time.. At different times of the day. And different amounts, jtv amd jtv costumer service had emptied a whole wells fargo account tried for more, but the bank only paid for one overdraft and knew something was very wrong, got in contact with the card holder, the money was stolen out of the account, wells fargo wanted to file a claim against jtv. If that stolen money was not returned at once, a new card was issued with new numbers... Your card is an open book. Jtv and jtv costumer service can help themselfs to any amount the shose, even under a different name. And the costumer never gets his money back. Close your dealings with jtv. Get a new card and numbers. You will need it, to be save from jtv... Everyone of these complaints against jtv should be shown so that millions of people can read them. And close their dealings with jtv for good. These are criminal acts... Where the costumer can loose thausands of dollars.in one day, stolen out of their credit cards. By jtv and jtv costumer service. And jtv allows costumer service to steal the money out of peaples visas. Stay away from jtv.. Take this warning very serious... It is,

Auctions are a rip of, noone should even considering bidding or attenting any auctions, the are fake and phony.. People should know or be alerted to the fact. That auctions have their own bidders bidding for the house and agsinst the bidder. So that the bidder has to pay more money for the item. Stay away from auctions, you will be ripped of 100% guaranteed. And, specily from jtv, the most crooked, most dishonest shopping channel on the internet, do not fall victim to those crooks, and way overpay for an item that is not worth it.. Jtv only carries trash and junk. Jewelry and stones. Fake diamonds, jtv. S crooked hosts peddling for real diamands. Claiming the brilliance and the quallity of thoser doamonds, when in riallety there are no diamonds, only metal cut and highly polished to look like diamonds. Sponge coral jtv peddled for rubys. And the list goes on and on... That fake stone sultanite, that crook from england ronny molloy peddles her in the us now. Ripping of the costumer with that fake stone, stay away from that sultanite... It is fake.. Fake blue star sapphires. Fake russian alexandrites... And more. To many carry the same color. And jtv gives it another name, stay away from jtv, and their jewelry and loose stones. You will be ripped of. 100% guaranteed. Tommy brown... Casey taylor.. Dawn tesh.. Robert thomas. And that shild molester with a criminal record.. And jail sentence. Stiil showing his face on jtv. Are peddling fake plastic man made concoctions for real gem stones... Relying on costumers who havent got the fasintest ides about gemstones. Those customers jtv and those crooks hosts are looking for. To scam. Anjd rob the costumer blind. Again. Stay away from jtv and those corrupt peddlers and hosts..

Have you written to JTV's upper management about this? If not, perhaps you should start there. I am fairly sure that if you send them an inquiry as to their policy on auction item, you will get a letter back. I had 2 rings which lost stones within several months of purchase, and when I wrote to the president, I received a very reply and was able to return them for a full refund. Sometimes management needs to be alerted to problems, and will try to resolve the situation fairly. What do you have to lose? Good Luck!

I noticed this happens a lot. But you must realize some people are just plain dumb and greedy. They see it, they want it and just keep bidding. I have seen some really dumb winners, they think they got a deal, when in fact JTV sells the items much cheaper than they won the bid for, duh! I think you are right when it comes to the big ticket items, like the 1-3ct diamond stuff, etc. JTV most likely has a team bidding so they can keep the price going up! Really, are they going to let someone win a 3ct. diamond ring for $50.00? They are a rip-off site and people should avoid them at any cost.

Thank goodness U.S. consumers now havea federal consumer complaint bureau - Consumer Financial Protection Bureau - and it works - unlike the FTC that only takes complaints but you never hear from them again. The CFPB actually investigates, contacts you and gets results - I filed a complaint about 5 weeks ago and the company I complained about sent me a two-page letter trying to explain what they did. I believe the complaints about JTV are valid - and customers have complained for years but nothing was done except a class action lawsuit that benefitted only the people notified as "class members".

Customers that are ripped off by JTV should file a complaint with the FCPB - keep the invoice and receipts from purchases because the invoice states the item description - and in many cases customers do NOT receive what they ordered - bait & switch - 9mm pearls should be 9mm - not 4 or 5 mm, etc. It will take years to take this country back from the outright greed and fraud so rampant over the past 10 years or so.

This same thing happened to me with JTV! I'm still trying to get them to refund me for charging me for a $1, 300 diamond ring I'd ordered, but instead they sent me a $40 ring. Seeing how common this is, along with the rudeness of JTV's customer service department (I thought the reps I was dealing with had to be flukes!), I see that JTV is simply a lousy company that hires lousy people that treat their customers like trash.

Ah. This happens often. Don't know what the people are doing in the shipping dept. I ordered some appatite earrings for $79.00 and was sent one of those cheap chip necklaces they sell instead. I called and the CSR made it sound as if I was lying. THEY JUST WANT OUR MONEY, DON'T CARE HOW THEY GET IT. These people are rip-offs! STAY AWAY FROM JTV. I am hoping to get enough people gathered together and maybe there can be a class action law suit AGAIN. They lie, cheat and steal to get your business.

All these jewelry places are rip offs and they are getting away with it. I found what I thought was a good place to purchase some jewelry @ Palm Beach Jewelry on line. Same things, same problems. So, I am closing my accounts and never ordering again. You always, take a chance on loosing with theses places! So, if I cannot hold and look at something that is tangable to purchase, I do not need it. I had problems, also with liquidation channel, thay call it bid, so that is the loop hole for them! They canceled and said there was something wrong with the items, ALL 7 or 8 ? I did receive some good pieces and they did work with me, but by now they are on their feet and moving up, so they will not care now. But, there are places to complain, the B.B.B. consumer affairs, the attorney general, the federal trade commission just to mention a few. So, if enough people make complaints, they will add up! The trouble is, noone wants all the hassel and they know that. There is also, a place called Etsy inc, A.K.A. Bellachicdesigns, NEVER purchase from that lying little gal. I purchased through pay pal even, those cameos, that says 1 item available and she, LENY, canceled on me. Then lied and said she, was going to send them and felt, so bad give my money back also. Never happened, if it had not been through paypal, she would have kept it. I wanted to go and find her in N.Y.But, those items are still on there, they are just bait and a ploy to attract you that stupid site. Pay pal did nothing to boot her out, so I canceled my acc. there, also. I have maybe 3 places I trust on the net to order and I will NOT order from idiots, again.

You might want to check out twitter www.twitter.com and search for jtvinternetnews
There are some interesting things there and also in the comments in knoxnews.com - search for jewelrytelevision

File your complaint with the FTC - they have the power to investigate, fine and shut down violators.

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

If sending the customer's order with the wrong-sized item is their motive of scamming, then this is a shame, shame, shame! Where are the honest jewelers?

At JTV their ring size is never the size stated. I have ordered 50 rings or more and not one was the size stated. I have a ring sizer so I know what size I actually got. I think they do this so they will not have to refund $'s for their junky rings. We have no way of knowing they were size. AGAIN JUST ANOTHER WAY to rip-off the consumer. I can not believe these people are still in business. HOW CAN THEY SLEEP AT NIGHT. What gets me is how many on that site act so holier than thou...shame, shame, they are fruads and scam artists.

i wrote many complaints against jtv on face book, about those tiny diamond ships.. the are so tiny you have to use a magnifying glass to see them . .. here is the trues about those scraps tiny bits and pieces .. those are left overs from diamond cutters and finds.. the have no value, none what so ever, the are only used for grinding them sown in to diamond dust and use them only on nail files, , the are worthles and valueles, and jet china, japan india. tiwan . tyland put them in gold and srerling, and peddle them at those gemshows where those corrupt sheisters and crooks buy them and peddle them to the public on jtv and other shopping channels who peddle jewelry, not telling the costumer the trues about that worthles scrap. putting overprised prices on that trash, telling the public how beautifull those diamonds are, and some of the people fall for that fake talk and buy that trash, to find out later, the had been ripped of by jtc and other shopping channels, , never thinking, that is the problem, those tiny little things can not be handset like any diamond, a 1 point diamond, the are much much smaller . left over scrap, , the can onlr layed in and glued in then a coating put over so rge dont fall out, but if you bend the metal . those yiny pieces fall out, i took pictures i hope i can show you . when you see larger pieces the are molded with resin, that makes the look bigger, its a trick of the trade, stay away from those diamonds, , those tiny bits of scrap are useles and valueles, not worth anything, not even set in gold, the charge you an autrages price for that gold, those crooks and sheisters know the are ripping you of, but not saying one word, do not, , do not ;purchase those scraps, you will be ripped of 100% guaranteed ..let me see if i can get a picture of that trash in, i had to magnefy. the are to tiny,

So Sorry. Never buy from JTV. Esp. pave set diamonds. Pave set diamonds for JTV means diamond dust. They will rip you off everytime. All I can say is file a complaint with the BBB, FTC and The Atty. General's Office. Maybe if they get enough complaints, they will actually do something...

That is more than likely the exception and NOT the rule. I recently got a 10K heart pendant with one FULL karat of diamonds for 95 dollars, as well as a ring with 3 or so karats of rubies for 70 dollars. One bad experience isn't always an accurate depiction of their regular business practice. I've ordered many things from JTV and knock on wood, have had the best luck.

To answer your question, I am neither. You may be correct though, my luck must just be better =)

VA86. You must work for JTV or are related to someone who is employed there. I know this company, I have also been shopping there and using the auction site for aprox. 7 yrs. You may just be lucky, don't know. But here is a small list of my junk: won over 6 watches 1 came with a dead battery, all the others were running-no tabs in place, won a beautiful tanzie dark-it arrived at my house with a hint of blue, won some earrings that said 14KT they turn my ears black and can't locate that 14KT marking and they were not cheap, got a bunch of chipped, heavy included gemstones. I could go on and on! They show a picture and it is not the actual item you are bidding one. IT IS ALL JUNK. EVERYONE THIS PERSON MUST BE EITHER AN EMPLOYEE OR A RELATIVE. DO NOT WASTE YOUR TIME.

I came across this site by accident while on a google search escapade... I just wanted to say that I have been purchasing from JTV auctions for about ten years now (since they were ACN auctions), and I have always had very positive experiences (purchased an emerald for $200 and had it appraised for $3200, try getting that kind of deal anywhere else!). One of the main factors that keeps me returning to their site to purchase is the friendly, helpful customer service reps you can easily reach 24 hours a day by calling, or emailing. They really do go out of their way to accommodate you if anything goes wrong. Not to sound like a cliche commercial but I do hope that people aren't so easily turned off by this review and give it a try themselves!

No way, don't send Rick W. anything, most likely he will try to get you in trouble some how. I worked with him before, when they suddenly cancell a WIN. Yes We WIN the AUCTION AND JTV DOES NOT DELIVER! This happened to me several times, and you, and how many others...I can you a bunch...he is just reeling you in slow. DO NOT BID ON JTV AUCTION SITE, THEY DO NOT DELIVER. DON'T BUY FROM JTV UNLESS YOU WANT JUNK...

Hello WCY,

I'm Rick, the auction site manager for JTV.com (Jewelry Television). First, I apologize for your cancelled order. That does happen from time-to-time, as it does with any inventory management system. (How we lose product is beyond me, but that is a discussion for another day!).

We'll make this right. I have no way of contacting you here; but if you send an email to auctions@jtv.com, that will go to our Resolutions staff, who can help you. I will let them know to expect an email from you. The most important thing to let them know is the ITEM number of the product that was cancelled.

It's not likely that the item you bid on is the same as the one you saw on our regular site - but it's also not impossible. Without the Item number, I cannot say for certain. But, they are two separate inventories, so that's why it might be out of stock on the auction site and still in stock on the regular www.jtv.com site.

I hope that helps. I want you to remain a loyal JTV Auctions customer! Thank you for speaking up - that enabled me to help you.

Sincerely,

Rick W.
auctions@jtv.com

I have shopped with them since they came on the air- they used to have pretty good deals- back then each host would brag how they have THE lowest prices because they buy in bulk and that even when prices go up in the industry- theirs don't because they just charge what it was originally and don't "mark up the price just because the stone's value has increased." What the frig is up with their pricing for the last 3 years? all their sterling rings jumped from around 20 bucks to over $50 for the same or lesser quality and size of stone etc. I have gotten things mailed to me with stones obviously missing- they have lousy quality control. And they used to have FREE shipping days pretty regularly- I can't even remember how long it's been since they've done that! Now they sell sterling rings for the same price their 10kt GOLD used to be- be careful- I almost ordered by mistake- thinking it was gold because of the price!- their greedy price increases are going to put them out of biz- Try Liquidation channel it's the new King on the block- i have ordered alot from them and everything is gorgeous! and they always have low shipping!

Thank you, one and all. I was so impressed with the stones I've seen ON TV that I was actually contemplating buying some, just yesterday, but something kept stopping me. Thank you, thank you, thank you for your comments, you all saved me a bunch of time and aggravation!

They do the same thing on ebay!

Hey guys, JTV is still up to no good! I won an auction item, was waiting, checked online, they cancelled it. I called was told the item 3ct ruby was to damaged to send out and that was the only one up for auction. I ask the rep. why it took 12 days for someone to notice that one stone was so damaged? HA, they mail out defected stuff all the time, but this was a ruby 3ct. won for 26$ plus the 6.99 s/h. Lies, Lies and more Lies...you know they were not about to mail that ruby. The picture looked ok, hmm guess they can put up any picture they want...jerks

Never buy retail for gems, go to your diamond district and buy your jewelry by weight!

I ordered a 1 carat Tanz. round and was sent a cloudy marque.
I also bought into the parcel mix, no fakes, no fos, no lab created gem stones. The largest stone that I received in what they call their Dream parcel was about a 1 carat Garnet. It was lab created. I am not a gemologist but they sent a gemstone book along as part of the parcel. I knew that the stone looked as though it had lines in it. I got to see by the book what a good quality garnet looked like and I knew that something was wrong. I also received a gemstone d.v.d and watched it. The d.v.d. offered up some telling information. It had a small part on lab created stones and that straight lines in a gem is called banding and that it could only be lab created to have such perfect straight lines. I was very very upset. I had already dumped all my stones together and had no way of sending back the gems for a refund. I was very disappointed! I also bought a watch that was the poorest material I shipped it back and wrote on the box that it was junk material. I have bought quite a few items in a very short time and to be honest I haven't been 100% happy with any of it!
They have showed some really beautiful diamond rings but I am so afraid that the stones will be heavily included or have carbon deposits. I don't know much about gems (a little about diamonds) but I can at least tell by the inclusions that the stones have in them that they are not much. I guess I should just give up. I just don't trust them. I know they are running a business and have to make money but they say that the reason they are able to bring us great deals is because they have such "GREAT BUYING POWER". I just wished I could have gotten what was shown on T.V. and even their "one only's" are not what you may get because I have watched closely and they say they only have one only of an item and 2 days later I see the exact same product be presented. I also write down the item numbers of all the things I would like to buy and they are duplicates. I guess the old adage is true, "If it seems to good to be true it probably is".

I've experienced EXACTLY the same thing from JTV. I really think their customer service attitude is going to take them down. They arbitrarily cancel orders without notifying the customer (because they either can't find or sell out of an item), then won't substitute another item when asked. They seem to have problems locating some items in their warehouse, and then just cancel an order you've been waiting on for weeks. The Customer Care reps I've spoken to are not helpful, and a couple have even been rude. They cancel orders, but don't tell you until you take the initiative to follow up with them. To add to the issue, they've been sitting on my payment for weeks and still haven't refunded! Next step is credit dispute with them. Too much of a pain to deal with this company any more!