Jewelry Television (JTV) reviews and complaints 122
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bad service
I have returned two items which were never worn. I sent everything back and was charged a restocking fee. Then I received a message from JTV Jewelry Television stating I'll get my money back any time soon. Two weeks passed and they said they were not able to refund my money because they found signs of use. They said they'll send everything back to me. They never gave me a refund, even the money they charged for the restocking fee.
I never wore anything! What they said was a complete lie! No matter how many times I called and tried to explain they did not want to listen. I'm very disappointed with that kind of attitude. These people are the most unprofessional and customer unfriendly!
cheaply made products!
have ordered many jewelry pieces fromJtv Jewelry Television and have returned them all. They have the cheapest products ever! And their customer service is absolutely unprofessional. Products I've received were so inferior its a shame they are in business. Most of the rings if not all have been thrown in the basket. Thousands of dollars were wasted! None of their reps know anything about jewelry they try to come off as experts. I'm so sad and feeling ashamed for believing they really cared! Please don't buy their products and shop elsewhere, Jtv Jewelry Television is not a reputable company!
agreed 100% sent a 200dollar ring back all you get is aumatied answering no one to talk and checck also relling me its not there
checked the tracking was recieved now saying its in the mail again do not buy not standered co
fake products!
I have ordered a lot of things from this website. I purchased 6 rings, 1 bracelet, necklace and earrings. I received my order in reasonable time and everything looked very cute, I was happy. Unfortunately, I was just scammed. I tried on the necklace and had worn it only for an hour and noticed that it came loose. So I went to a local jeweler and he said that there was nothing he could do because the necklace was fake. It was made from some cheap metal and covered with silver paint! I asked him to look at the rest of the items that I received. Everything was fake! I immediately called Jtv and they said that I can return everything. I hope I'll get my money back. Avoid this company!
chrome diopside
Jtv, and those corrupt hosts been peddling chrome diopside, making the costumer believe with lying and swindling, the costumer ran in to a gold mine, never telling the costumer the truth about this green stone, bur ripping the costumer of, that stone is mined in siberia, where it is sooo cold and the can only mine 3 month out of 12, and people should buy this stone right now before it is gone, the only can get a few pieces, , , lies and more swindling by jtv, and those corrupt hosts, their names are known nation wide to swindle lie, , mislead, misrepresent, scam, and rip the costumer of, , chrome diopsie many chrome diopside deposits are found in many countrys, italy, finland, madagascar and many more, , , this stone is very undesirable, it scratches to easy crakes to easy, should never been set in rings or bracelets, has almost 0 value, jtv, charges an arm and a leg for that valueles stone, but the costumer is not interested in buying that unatural greencolored stone besides its a unlucky color, jtv, does not tell the trues about this diopside, and tells the costumer only siberia mines this stone, , and only 3 month out of 12 month, because of the cold, not because of the cold, the could mine for that stone 12 out of 12, the reason is, , , the are so overloaded with diopside the cant get rid of that stone, japan, india, , tiwan, , and china, , peddled those rings and bracelets at the shows in tuscan, jtv, purchased those stone loose and in jewelry, , for the cheapest price, and hoped to make a killing with that diopside on their shows, outrages prices telling the costumer to buy that stone now before the cant get anymore . This diopside is harder to get, those are the lies and rip ofs jtv uses . To peddle that valueles diopside, do not purchase any kind of diopside loose in parcels or in jewelry, you will be ripped of 100% guaranteed, now you know why to stay awy from jtv, and those corrupt hosts, ,
chrome diopside is a useles and valueles stone, russia only mines that stone for export, the do not manufacrure jewelry with chrome diopside, the most softest stone, most undesired stone on the planet, the warning has been going out never to set chrome diopside in to rings and bracelets, the softnes of this stone is .. 5 .5 it will crack splinter, scratch in no time flat, and when jtv the most corrupt shopping channel on the internet peddles this bad stone . the lie and swindle about it, the hosts highly trained to swindle. lie, mislead, misrepresent and rip the costumer of ... everyone of them, even going so far like dawn tesh to make up a fake claim she has breast cancer, , she never had, nikki rouleau with a fake claim she had heart bypass, she never had, jenniffer miller with fake surgery she never had, just to make the costumer feel sorry for them and buy jtv .s trash jewelry, the reason jtv is swindling about the cant get bigger stones is ..., , the larger diopside gets the darker diopside gets, and finally black. and when jtv claimes to be the only one carreing diopside, , because it is so rare, the are pulling the costumers legs real bad, , there are chrome diopside deposits in many countrys, but this stone without any value, the will not mine chrome diopside, south africa, , , australia, , canada, , , finland, , , italy, , , madagascar, , , austria, , , stay away from jtv, you will be ripped of 100% guaranteed, ,
I just read your complaint Jan 2017 which is 2 years later and they are still giving the same sales pitch (scam) regarding how rare Chrome Diopside is and how you should purchase this rare stone when you see it offered for sale. This is one of many deceiving statements they make on their show. I purchased Swarovski Crystals and received a bag of dust. Upon returning the item I was charged for a return shipping fee + a fee that didn't make any sense. It cost me almost twicew the cost of the item to return it.
They also have a comment or review option on the bottom of an item page however there are rarely any reviews listed since they do not publish negative comments.
Beware of this Company! Be very very aware!
stolen money
Jtv on the 8=18=2014 and 8=19= 2014 emptied my whole wells fargo checking account out $ 689.47 all in 2 days time at different times of the day . And different amounts .. I dident knew about it . Till i got a letter fom my bank well fargo about an overdraft. .. An overdraft ?> i went to the bank . And found out .. That jtv stole all my money out of my visa debit card . And more . Wells fargo bank paid the overdraft. I at once told the bank that money was stolen.. Wells fargo wanted to file a claim against jtv . At once i got in contact with jtv . And told them to immidietly return my stolen money or wells fargo will file a complaint against jtv..There will be big trouble..For jtv.. . How much money had jtv stolen out of costumers credit cards . And the dident even knew it . .. That comp.. Should be shut down for good . Corrupt hosts are trained to swindle..Lie..Mislead..Misrepresent..Scam..And rip of the costumer . .So does jtv costumer service .. And jtv owners allow those criminal acts..Jtv.. The pitts from hell, i got issued a new card and new numbers . Jtv was very lucky that my bank did not file a lawsuit against jtv . Wells fargo against jtv.. Jtv would be bankrupt right there . Pennyles... I would advise . Do not return that item .. The costumer was misrepresented witnh .. File a lawsuit against jtv.. Jtv. Peddles fake plastic stones for real gem stones . Sponge coral for rubys.. Diamonds for cut metal and highly polished to look like diamonds . ..That also had happen to me . A diamond bracelet i was told the diamonds are the best quallity . Clear. And sparkling . When i got the piece . The diamonds where as gray as night . And nothing but tiny slivers bits and pieces of left over diamond cutters . The have no value . .. That is what jtv peddles.. Jtv has not one solitair 50 points 1 carat or 2 carat diamonds . None . Every thing what jtv peddles in diamond jewelry . Even charging up to $ 3.Ooo .00 and set in gold . Are those tiny bits and pieces .Slivers cracked and shipt left overs from diamond cutters . Value les . O value . Fake plastic stones jtv peddles to trusting costumers.. A fake sultanite.. Fake blue star sapphires .. Fake russiann alexandrite . And more . A russian alexandrite . Can never reproduced . Lab or anywhere else . It.S impossible . Can never be done . But jtv peddles fake alexandrites for real russian alexandrites. .. To many stones jtv peddles have the same color . But jtv comes up with different names . The problem ...To many people costumers realy have no idea about anykind of gemstones, . And jtv knows that . And costumers get ripped of by jtv 24 -7 .
yes it did happen to a lady . all that money was stolen out of her wells fargo account, plus $ 74.49 she did not wanted her name mentioned, but every thing she told me is on file in saved emails, a have seen and read it, jtv returned that stolen money in 2 days . a new card was issued to her . and she closed the account, it came close to $ 1.000 jtv stole out of her account, jtv did not left one red cent in her account . this serious charge should be shown over and over . i mentioned in my complaints against jtv many times . the have your card number the can steal money out of that card day or night, and how much . in this case jtv stole the whole account, and emptied out plus, the can sell your card number and then vanish.. and you get never your money back, this is not just for jtv, every other shopping channel, can do the same thing to a costumer, stealing money, and jewelry, , are the biggest rip ofs on those shopping channels, the are flt by night peddlers, i seen them in dania . where the try to peddle their junk jewelry, the go from state to state looking for stores, who handle old and collectible items, stay away from jtv . and those corrupt hosts, . the are highly trained to swindle, , lie, , mislead, , misrepresent .. scam and rip the costumer of, all the are, are warehouse workers for jtv, those old man you see are trained, the are nothing but handyman . trained to play hosts, , swindle and lie . claiming to have 20 years of experience with gemstones, then why ? are the been peddling fake man made plastic concoctions for real gemstones .. fake sultanite, fake russien alexandrite, fake cbluestar saspphire, and the list goes on, crooks and sheisters, handyman who get paid for ripping the trusting costumer of . to to many had to find this out, the hard way ..
seller wasted my time and lost information about the order
Don’t trust the company www.jtv.com. I ordered several items from them; basically it was different types of bracelets. I got information that the order would be sent within 4 days. After 2 weeks I still haven’t got the email that my items were shipped. When I contacted the customer services, I understood that they have problems with orders. The seller couldn’t find my invoice. Also it took a lot of time for the seller to find anything about my stuff. They have real problems and you will suffer from them.
they haven't delivered order and didn't send the form
I purchased a ring and earnings from www.jtv.com. I saw ad on TV about these earnings and really fell in love with them. I placed the order 2 weeks ago, but the customer services worked really slowly and they couldn’t provide any precise info about the order. I asked the agent to return money back then, if they have such serious problems with the delivery. But the agent promised to send me the form, and it was obligatory procedure. I waited for the form and still nothing.
seller is thief, who doesn't provide orders
The company www.jtv.com is horrible and unprofessional. I ordered some jewellery from them, but these scammers only charged me fast. After several weeks I heard nothing from them and no info about my order. It was useless to communicate with them, ‘coz everything what they promised was fake. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.
bait & switch
After placing an order for a beautiful Morganite ring and several other Moissanite items was surprised to find all items in individual small plastic zip lock bags in one small box. There were no individual boxed items. The order total was $1, 500.00, and packaged like dollar store merchandise. The Morganite ring was not what was demonstrated on the TV. It was returned the following day with the shipping label and comments section filled out completed as directions dictate. Included in the return envelope was a handwritten note with my account number, name, item number, order number and description of item received not being what was ordered. ( They never mention receiving the note) The big gaudy ring was returned to me, did not want it the first time, now it was here again.
There were many calls to customer service, the order was never sent to my email at time of placing order, or receiving the return. I did find they had changed my email address, and that was corrected. Was told a supervisor would call in forty eight hours. When Ann called after a day or so, she promised to call the following week, on Monday. When that did not happen, I called and after a twenty minute hold, she was on the line. She relayed there needed to be a letter stating why I did not place a call on the phone stating the item was wrong item. There are no instructions to use the phone. She had forgotten to return my call, and placed me on another long hols time. Travis was the next supervisor to come on the phone, he was going to sent another return label.
This purchase was on 08/17/2014, the call with Travis was on 09/11/2014, the label came on 09/18/2014. It should be noted that Ann and Travis both said a dispute with JTVPreferred account would only delay a refund, however,
JTVPreferred account gives you thirty day to file a dispute. Copies of transactions went to credit company by fax and hard copy.
My last communication was a call from last Friday from Jessica Andrew and she has promised to call me back on Monday, ( tomorrow) and says she found the ring I received on a website, wanted to know if I shopped from this firm, which I never have.
Wanted to know if people stole my mail, ( who would steal mail and exchange an item?), Bottom line, I received the wrong item and there was nothing I could do. Nnw, I used a 20% discount that was credited to my account for returning merchandise JTV sent me that I did not order and was not charged for. It took two calls to get a return shipping label, so they do make mistakes. On second call, was offered to buy items at half price, had no desire for them at any price.
I am in hope this will be worked out and JTV will credit my JTVPreferred account for the $642.00 charge. AT this moment, I have no ring, and they are not giving a refund after a month and a half. Somehow this seems all wrong.Be aware of what can happen! I have enjoyed purchases for years from JTV, as I have been making jewelry since the 1950's. I hate to lose this relationship, however, this is to expensive and time consuming.
It is ok that you do not like Moissanite. Don't purchase! It is not acceptable to call Charles Winston a crook, if there is no proof, you did not share information to document that. Your calling me a fool for buying, could be correct, but for wrong reason. My complaint was for process of completing exchange, and JTV did correct that.
There is a lifetime warranty on every Moissanite sold at JTV. It offers a free replacement in original mounting against, lose stones, cracks, scratched stone, and loss of brilliance. This is for life at no charge. Moissanite is not a diamond simulant, it stands alone.
When you call someone dishonest and can't substantiate the charge, you can be held responsible for their loss of income. Personally, your writing does not inspire me against a purchase, can't see how it would affect any sound minded consumer. As for Winston being fake, have you been fortunate enough to visit the Family Jewelry business where you must be buzzed in? Perhaps you saw the beautiful diamond donated to the Smithsonian . That is some fake! I love Moissanite for just what it is, the compliments are many and I enjoy sharing my positive experience.
Should anyone care to give me Moissanite, I would feel so fortunate. Did purchase a 7.3 DEW oval ring before Christmas, it was not as expected and was returned. Loved the style, would try again when one comes along that has the fire and brilliance I've come to expect. Mistakes happen and you move on.
Moissanite is beautiful, that is my concern. Fran Arnold
There are some beautiful items sold on JTV, and I have many of them. Have been making jewelry for fifty years, purchase many findings through JTV. My concern is the Moissanite I returned was switched at JTV with a less expensive stone and the blame placed on me. It is frustrating that there is no way prove it, they are a big company. On the other side, I have not touched the stone they sent to me, so someone who handled it may have left their print on it. I have never seen the stone they returned to me, in my entire life, that I can swear to in a court of law.
why on earth people buy that moissanite is behond me .. that charles winston is a crook and sheister, he rip you of in a new york minute, and he has, ..believing that fake talk of his, what charles winston peddles is nothing but cheap trash . for costum jewelry, it is a man made plastic concoction.. worthles and valueles, and by buying that junk you never paid any attention to his fake and phony talk . his first fake talk . a meteor landed on this planet . millions of years ago . he doesent know when . he went gor some of that and put it in his moissanite, people never read that was plastic . there was nothing written what people could read about an meteor, , i wrote a lot about that crook and sheister charles winston and his fake moissanite, , the sales went down, so he had to come up with another fake story. . that dident work iser, the sales went down, the last fake claim he made up about that trash moissanite beats them all . a man by the name of moisan invented that moissanite, , , what a crook and sheister that charles winston is .. check up 100% what that trash is, before you jump from the frying pan in to the fire, it is plastic.. a man made plastic concoction, worthles and valueles,
junk pure junk, and please beware that they all fake
junk pure junk and fraud
damaged merchadise
I recently purchased a diamond ring from JTV, the ring's diamond are all cracked, broken, split and just horrible diamond. Basically the throwaway diamonds, the ones that are not approved for jewellery. I also bought a diamond tester which is broken and does not work. I contacted the company and they told me because I did not purchase the protection plan that it would cost me to send it back and also for them to try to fix it, if they could fix it they would, if not they would just send it back to me broken and I would just have to keep it that way!
I do not care if it was 10 days or 100 days! They sold me broken and defective items that I paid for and they should be responsible for replacing them, it was not 1000 days, it had only been 30 days for the ring and 90 days for the diamond tester and that was because I thought I was doing something wrong and was trying to rouble shoot and reread the instructions which I had explained to them, instead of just sending it back not knowing if it was my fault or not. This is an outrage! They sent me broken items and know it! I did not ask for a refund only a replacement and they wouldn't even do that! I was a long time customer of theirs until I realized that their stuff was pure junk and stopped buying from, but that was not until I had spent nearly 8, 000 dollars! Someone needs to shut them down and now!
Tried to upload photo but wouldn't allow me too.
jtv is on their last leg now, , but it is a shame, how much money the trusting costumer had lost...but learned a valuable lesson the hard way, if those costumers have not learned by now to stay away from shopping channels .. the are in for more trouble .. everty shopping channel is tnhe same, the work the same way.. jewelry is the biggest rip of on the internet, do not shop for jewelry on the internet, you will be the looser, evey time, , those peddlers are fly by night peddlers, here to day, gone tomorrow, , kerp that in mind, and the do not carry the best, the buy cheap and the worst those shows have to offer, with already the peddler have on their minds to rip the costumer of, , go to your local jewelry store . you can see what you get and talk to the people .macy.s, or walmar.. kmart and others, carry nice jewelry at decent prices, dont get rtipped of, thjose crooks and sheisters make you look like a fool . dont let them . stay away from every shopping channel on the internet if your shopping for jewelry, , take this warning serious, , , it is..
bogus shipping on auction
Three auction items combined into one envelope for shipping, but three shipping charges charged totaling over twenty dollars shipping on a $21.00 purchase, total ripoff. Called customer service (and I use the term lightly) and they simply don't care. I've ordered over 160 orders and spent over $6000.00 with this company, but not one penny more ever again. FOOLS !
The complaint has been investigated and resolved to the customer’s satisfaction.
i just hope that everyone who has or had complaints against jtv, has learned a lesson the hard way, to stay away from jtv and their auctions... you join auctions on tv . any shopping shannel you will get ripped of, .. first of all, the company has their own peoplw to bid for them, and to see how far the bidder will go for that ;piece, , the company bidder has a good idea how far the bidder will go . and then stops . knowing the costumer has paid twice as much as that pierce is worth . stay away from auctions, you will be the looser every time, , .
Totally agree. You win an action item for 2bucks and they charge you the shipping for 6.99.i think they make a lot of money out of the shipping costs. They also don, t refund you anything if they claim they don, t receive back the item even though you have proof of evidence.
never by white diamonds from that site
Well... They lie. Never by white diamonds from that site, they won't even tell you what color and clarity they are, guess why, cause 98% of diamonds they have are garbage, they literally pay pennies for them and selling them to you for hundreds of dollars assuring you that's a hell of a deal ! Believe me I'm in the jewelry industry and know it all! BTW not only jtv does that there are ton of companies out there that will tell you anything to sell. If u can't afford nice diamond jewelry try natural african white zircon or moissanite, man they sparkle !
Stones are a gamble, beware if you get a bargain on auction, you might not get the stone, and if you do, the cost will be made up for in shipping.
HORRIBLE! THEY MAKE YOU GIVE THEM AT LEAST ONE... RUDE, REFUNDS AND MAIL TIME COMBINED OVER 60 DAYS!
nor exce[tng coupons and free shhippingjerlsery jew
I have been ording from jtv for a short period of time but have spent alot of money with this company. I rarely get to use coupons but on my order on aug. 12th was watching live and with watching was stating free shiping that nite, i also had a coupon for order of $299 or more 40dollars wood be applied and taken off my order. I used one coupon before and after you put everthing in and get your balance it has been subtracted from balance due. Well i did not notice till next dday that nothing was deducted from my order. So with the 40dollars and 6.99 shipping i was cheated out of 46.99. The final bill was 441.97 and if they done what they promised i would only owed $394.98. I am new to a computor & have had a hard time finding were to complain. Abd still dont know if this is where i need to be. I should be refunded 46.99 which was deducted from my bank acct. So need to know what i neeed to do other than sent mt ring back which i have wanted for a long time. Then sending it back and reordering will lose my cupon that wa good only for the 12th...Please help
The complaint has been investigated and resolved to the customer’s satisfaction.
I discovered this site a few days ago, because I think something is very "fishy" about their auction site. But...aside from that, I have had excellent service from them. I ordered a ring with a 10% discount. They forgot (?) to apply the discount and I called them about it. They were very apologetic and gave me the credit...AND a 20% discount on my next purchase. Three years went by before I ordered another ring ($250) and asked for the 20% discount. They gave it to me without question AND threw in free shipping, that I didn't even ask for.
Several years ago, I ordered a tanzanite ring during a 20% discount promotion. The ring had a huge "window" so I sent it back and traded up. They transferred the 20% credit to the 2nd ring. It too had a window, so I sent it back and went for a 4.25 ct trillion cut tanzanite ring ($3, 000) and they, again, gave me the 20% discount ($600!). It was a keeper.
I'll b**** if something is not right, but I'll give them credit when credit is due.
false advertising
Don't buy anything you see them advertise on TV, you WILL NOT receive what you thought you purchased. My first purchase was this way. They were advertising some spectacular opals that were clear with tons of fire inside them. When I got mine, it looked like a freaking TOOTH. Sent it all back, waiting to see what I have to go through to get my money back after reading all this stuff here. I suspect I'll have to dispute the charges to my card.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never, ever order from them again
I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they paid me back...but no money showed up in my account. Two people were helpful. Many others were not. They claimed to not know anything or what to do. I will NEVER, EVER order from them again.
charges/statement error
Returned all items and canceled my account and informed company. They still sent me a "statement for $554.53 dated 03/09/12. I contacted them 3 times today by phone and after waiting a long time on hold, still didn't get any answers either from the phone no. [protected] where statement was sent from or the customer "care service" from the company... I mailed the last item back to them per their own pre-paid label and it hasn't been credited on this or any other statement as yet! However another item which was sent by me (Per ups) after the amount in question has been credited it's been over 4 weeks and i haven't any idea what's "going on" and why
The credit hasn't reached the correct places to give me a zero balance! Can i get an answer?
The complaint has been investigated and resolved to the customer’s satisfaction.
theft, bait & switch, poor customer service
I have been dealing with a serious mistake JTV made on an order I placed with them months ago, with no resolution. I haven't been able to speak with a supervisor at JTV, although I've continued to ask for one. I hope no one experiences what I have... Back in November of 2011, I purchased a $1, 300 gold diamond ring from JTV. The package they sent me (that was supposed to contain this ring) actually contained a completely different ring. The ring they sent me was a silver ring with a purple stone, no diamonds. However, the packing slip that came with this ring was for the item I'd purchased--the $1, 300 diamond ring, which means they charged my credit card for a $1, 300 diamond ring, but sent me a $40 silver ring. I immediately contacted JTV's customer service department. The representative told me that these mistakes happen all the time and not to worry, but to simply send back the ring I'd received and JTV would send me the correct item if my size was in stock, or they'd refund my credit card. So, I did this. I also wrote what had happened on the return slip. However, as of today, March 14, 2012, I have yet to receive the diamond ring JTV charged me for, or a refund on my credit card. I've called and emailed JTV regarding this matter, and JTV has sent low-level representatives to deal with this matter--people with no authority to fix the problem who have told me that there's nothing they can do. The last representative I spoke with had called me, but as I tried to explain to her what had happened, I heard her place the phone down on a desk! With "customer service" like this, I doubt this issue will ever be resolved without litigation. The amazing thing in all this is that I'm considered one of JTV's "best" customers. Well, not anymore. This is part of a much larger issue--what is a customer's recourse when they buy something online but receive a completely different item (one that costs much, much less)? The retailer is in the driver's seat and the customer is stuck. Online buyer beware.
Hi, Aberg. Has this situation been resolved? I am the Online Community Manager for Jewelry Television and jtv.com, and would like to offer my assistance if you still need it. Thank you, Dana
return damaged item and to credit my jtv credit card.
Be aware of JTV my mother was shopping for a diamond ring for my sister's graduation and decided to apply for JTV credit card. Although, when the ring arrived a couple days later there was a diamond missing. So my mother called, JTV and explain to the Customer Service Representative that she wanted to return it and have her JTV account credited. JTV Customer Service told her no problem that, as soon as, the item arrived they would process the item and it would take up to two weeks.
Also, if the item did not get to them on time my mom would still have to make a payment on her JTV credit card account in order not to be late. My mother told the Customer Service Representative that the same day she received the item she sent it back as directed by their customer service representative with an enclosed slip and mail it back to them. Today my mother called JTV and the CSR told my mother they received the package, but she would have to make a payment if the company doesn't credit her account on time and that JTV and their Credit Card Bank who issues the Credit Cards are different entities? I find this kind of business quite alarming and wonder how can this company deal business, as if they were from a third world country?
I never heard of a such thing in my life and the CSR told my mother that is how their policies are written and there isn't anything she can do about it? I'm disgusted because companies like these make customers make a payment, even if the item is defected and already returned to their warehouse. It seems it's done on purpose. So now when the company observes the ring for defects and decides to credit my mother's new JTV credit card account in another 7 days . For some strange reason if it's not done on time she still has to make a payment even if the credit card was opened the same day she bought the ring, which was two weeks ago.
It shouldn't take this much time. I noticed in other reviews other customers have noticed missing stones in their items, as well. This shows poor quality, poor service, poor conduct, poor business etiquette and deceitful to customers in general. My advice to all who are reading be careful and go by your instincts. Pass this on...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also experienced poor customer service and quality with JTV. When calling if not placing an order I can immediately hear a different tone in the CR's voice and detect a rude attitude.
I have stopped doing business with them since I never knew what I would be getting. Many times the item was nothing like the item displayed on their show and I have noticed very frequently that when the host spoke about the item she would say "This has never been done before" or "these are offered at our lowest price ever so order more than one"! I usually record the program to watch at a later time since they air while I'm at work and I take notes and try to decide whether to order or not. From these notes I have determined that the host has lied since very often the item was offered at the same price or lower on a previous airing.
I also read the comments on their site and on blogs and there are an alarming number of similar complaints regarding quality, shipping delays and customer service complaints.
There are reputable companies out there and JTV is not one of them!
jewelry rings
I ordered a ring on Feb 3 2012, it was a ring kit with free setting, Padparadscha sapphire, I knew the stone was lab created, but I was excited about this ring, at that same time I ordered 3 other items, i of which I was notified that I would not be receiving. Well on 2/15 /12 I order a free setting Ametrine ring, I receiced this ring, with the Padparadscha invoice on the following Fri. I figured it was a miss pick, so I waited over the weekend when, Monday came it was Presidents Day nota mail delivery day, so Tues. after the mail, I called Jtv, told them what happened, was told by customer service that she emailed the warehouse, and that it would be all straightened out, I was on hold 25min. that time. Waited until 2/29/12 called again, explained what happen again. On the 3/2/12 I received a notice via email from paypal that I had been refunded the money. The money for the Ametrine, not the padparadscha Sapphire, Now I am moving to Mexico and called again, told them their mistake, and so now it is to late for them to send me out a ring, but they are refunding me $3.40 more, should have refunded me the money for both rings, can't send back Ametrine have no invoice, not my mistake JTV's mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
shipping
I've been watching jewelry television for a few weeks and have seen some things I might like to purchase. I finally called earlier and was set to buy a ring. After a computer issue that prevented me from purchasing and having to go online to find the item number, I was told the shipping cost, NO WAY! Too high and a joke (esp. for a first time buyer). Glad I did not buy anything after seeing the comments on this board. I will stick with ebay and my local store. Too bad, I'm a great costumer and buy a lot! The shipping costs are a joke with this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have purchased several rings with JTV the extended warranty (Thank goodness) because I have had to return several because the "gems" have fallen out. & 1 diamond. that looked like bad glass. Yet I still would get mesmerized by the surfing through the channels and lately bought 2 rings costing around $200. I watched the tracking daily/ hourly. As Soon as it said it was delivered by Postal Mail...Jewelry I ran to the mail box. It was not there. The post master said he swore he put it in the right box, none the less it was not there. I got a notice off the web because the news said there was someone that had a master key to postal boxes. I sent this letter to JTV asking if they had some sort of insurance for theft they do not insure jewelry sent through the mail. I was out my $200. They act like I was trying to get double my order. I feel like if a company like this should offer you UPS tracking with a signature or Fed-X. I feel that they should have stopped charging my credit card if I said I did not receive the merchandise and when I told them I contacted my credit card company to stop payment I was told I would be contacted by a credit collection agency. Frankly I said Bring it on. I'm 52 & if you think you can hurt my credit at my age good luck. I won't be doing business with a company that can't continue to give business to a returning customer for $200. Surely you could write it off & I wouldn't be making such a stink if I actually got my merchandise one and 2 if I didn't really want the stuff. But 3 times burnt I've learned go to Macy's or Dillards for your fake jewelry.
When JTV sells you an item with free shipping. Either it needs to be stated that if returned they do not credit you with full return, They have now starting taking the money from your items that you purchase and are now charging you for the shipping even though it is never mentioned when they sell it to you. I used my own shipping labels and pay for them myself and now JTV has the audacity to charge me shipping and a late fee.
First and foremost it looks nice on the TV and when you receive item it does not look as nice and who would keep it. I would rather pay shipping in the first place knowing it is being charged to my account rather than it being deducted from the total of the items that were charged. I have been told I owe them. This the first time they have done this to me and the last time. Fraudulent selling practices I called JTV to ask them why are they charging me and instead of full refund for items they are deducting for shipping and it is not their fault but the JTV credit card's Then I called the credit card company and they said it was JTV's fault and if they would reduce the charges then it would be OK with them He then suggested I write to PO box 5018 Timonium, MD if I was unhappy but that I needed to make a partial payment. in the meantime. I don't feel I owe them anything as they need to tell customers that if they return item they will be charged for the free shipping. That is the right thing to do! Inform your customers! Don't make them angry and discontinue shopping with you! Be upfront about your charges! I am discontinuing my JTV credit card and anyone starting a class action suit against their unfair business practices Please let us know on these posting .boards.
Thank you.
I WAS an employee until today when JTV fired me because I couldn't get to work in the snow and ice where I live. I traveled 70 miles round trip a day to get there for 5 years. They changed the attendance policy from a 10 pt. system to a TWO pt. system. I accrued 2 pts. quickly due to car problems and not able to make it to work. They fired me today because I wasn't able to get to work Fri. 13th because it snowed where I live and not AT JTV, which gave me 3 pts. I have to say, now that I am free of them, that all customer complaints are valid and true. However, I must say, it is NOT the operators' faults. Nothing is. We were there to HELP you and glad to do so...to go above and beyond for the customer, even under terrible working conditions. It just KILLED me when customers would say "I would love to work there" and I wanted so badly to say.. NO you DON'T! When the new CEO (a lawyer) Tim Matthews took over 4 yrs ago everything went to hell. He took all benefits, morale, increased stress and anger and frustration. He "bought" a new building which has a front door elevator, which employees are not allowed to use to keep us away from the VIPs...it is NOT designated handicapped. We just have NO PERMISSION to use it. We have to take 3 flights of stairs, which, by the way, is a fire escape. IF you are handicapped, you have to use a service elevator on the opposite side of the huge building, because you are also not allowed to park near it. You must walk through rain, sleet, hail, wind, etc. to get to it, wheelchair or not. You must walk about 1/4 miles around this building to get to the service elevator. A supervisor said they implemented the new attendance policy to get rid of "riffraff." If WE had said such a thing, we would have been written up for saying negative things about employees. So. I guess now I am considered "riffraff." No. This is NOT a nice company, and NO you are NOT part of a "family" they just want your MONEY and yes, they DO LIE to get it. The hosts lie through their teeth to make their goal. If you wonder where a host has gone, it is because they get fired if they do not meet their goals, moneywise! Yes, they watch the operators now on their monitors . They can watch every move an operator makes on his screen, every click, every letter. They monitor and listen to every word we say. No. It is NOT a good place to work. The pay is the lowest in the state for a call center and there are NO raises since Tim Matthews arrived. This company deserves to die.
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