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1.4 398 Reviews

JetBlue Airways Complaints Summary

39 Resolved
359 Unresolved
Our verdict: With JetBlue Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:42 pm EST
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JetBlue Airways rude employees

On 12/28/09 my family along with approximately 9 other passengers for the 8:00am flight # 1069 from New York, NY (JFK) to Austin, TX (AUS) was left behind. I was at the terminal with my daughter waiting for my husband to come out of the bathroom, our luggage was checked but yet the plane still left without us. We approached the employees working at the desk and there first words was your not getting on that plane! Not, may we help you, or here are your options. As we stood there more and more passengers came and the plane just sat there, most were connectors and were told by the other stewardesses that the plane was going to wait for them. As we all stood there astonished I asked why our names weren't called over the loud speaker and she said that they don't do that and literally seconds after she said that, a passenger's name was called overhead. I asked her why they called his name but not ours she said that they only page connectors and with that all of the connectors said well how come none of our names were called! I asked her how can they plane leave without the passengers with there luggage on board? Isn't that a red flag with security if three passenger's luggage is on the plane but they aren't? She continued to say how we are not getting on that plane! My husband then told her that he was Diabetic and that his insulin was in his luggage. She told him that if he was lying, that he could get into a lot of trouble. He showed her is Diabetic alert card and continued to ask what was going to happen to his luggage, and that he needed his insulin. She then said “You put all of your medicine in your luggage, WELL THAT WASN'T VERY SMART NOW WAS IT! We were appalled, how dare she talk that way to paying repeating customers. At this point we asked to speak to a manager, we waited and waited. The manger finally came as the plane was pulling off the runway, approximately 45 minutes later. She was just as rude as the other employees. She told us that we were not getting on that plane. I asked for a full refund, she said that we would not receive a full refund and began to point at each one of us and said “there will be a hundred dollar fee for you and you and you” At this point I became embarrassed and belittled, I repeated that we demand a full refund for our inconvenience and the way we have been treated and that it is not right or fair what Jet Blue has done to 12 paying customers, she then threatened to call corporate security on me because I was making a scene. At this point I realized that I was not going to receive a full refund and I should see what my other options are, she put us on standby and we did not board a plane until 12 hours later. It is safe to say that my family and I will never fly with Jet Blue again!

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11:30 pm EST
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JetBlue Airways customer service

I booked a flight through expedia to arrive at 640pm, the flight was then switched 3 days later to land at 920pm however this is a problem since I had prior arrangements to attend leaving the airport at 730pm. I called Expedia to switch my flight to something that would help me arrive sooner however they let me know it was in the hands of JetBlue. They called JetBlue for me to find out if they could refund the ticket since JetBlue did not have available flights any earlier, JetBlue said yes and I was given the reference number to call and cancel the flight. I called back less than 20 minutes later and now they were unable to refund my flight because it didnt meet the 4 hour minimum requirement. They will offer me to fly the day before or the day after but nothign the day of. I was on the phone for over an hour asking for supervisors and was told I could not speak to one they would not be refunding my ticket and I would need to purchase a new one. Evenually after arguing with the lady for over an hour she conveniently said "jet blue is releasing this call" and hung up on me. This is awful customer service I cannot believe they would allow their employees to be so rude and unaccomodating.

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nikkik
, US
Aug 23, 2017 3:35 pm EDT

My mother had to take an emergency flight from Westerly, RI to Jacksonville FL. on August 4th she had booked the flight that evening to leave the next morning.. My grandfather was in the ICU in FL.. She flew out of Boston on Sat and got charged over $700.00 for a one way ticket.. My grandfather had died August 6th.. My poor mother had to sit in the hospital room by herself and watch him take his last breathe.. Then she had to book another flight to come home that wed thru another company which cost her 200.00. She then wrote to jet blue and they gave her a $90.00 refund for their airline.. Really talk about a slap in the face when you are down.. she just lost her father and had to pay almost $1000.00 in flights to just get back and forth and you people give her a $90.00 refund when u have tickets that go for 199.00 round trip... I'm sorry but I will never fly or recommend anyone to you...

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11:43 am EST
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JetBlue Airways awful experience

Jet Blue has now reached the point of more failures. Bill of Rights, nice P.R. but not based on fact. Flt 200 from las vegas to JFK Aug 15th, delayed 3 times then canceled. People spent the night on the floor. Re booked for 11AM flight Sat. At no time did I get any e mail notification of any of the delays! J Blew offered $50.00 voucher. Suggest that should use it to help fund a phone system that a human voice answers. Not happy...Asked in my e mails to them that please give me a phone number to discuss my problem in detail...Several e mails later still no phone number.

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6:13 am EST
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JetBlue Airways terrible customer service

I recently tried to book True Blue award travel on Jet Blue. I was told by their customer service several times throughout the week that the award seats on many of their flights weren't loaded because of a computer glitch. I finally received an email from Jet Blue customer service on 1/3 saying that all award flights were finally loaded. There was still no availability (between PIT and SEA in late June) so I called customer service again. I was transferred to the Jet Blue program manager and was told that there weren't any award seats allocated for this time period for this set of city pairs. She was very quick to point out that this wasn't a blackout period because there was at least one award seat on a flight between some pair of cities on these dates.

This is really a poor excuse for an airline loyalty program. It has made me even more committed to Southwest Airlines -- they really understand what customer service means. Jet Blue will remain on the wannabe list.

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RAY.B
wilton, US
Nov 20, 2011 1:51 am EST
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I'd take Jet Blue over Southwest anytime.

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KRKINGSTON
Ronkonkoma, US
Jan 01, 2010 7:02 pm EST

I agree. I have 7 true blue rewards that i've tried to use to no avail. I use Jet Blue exclusively for business travel and try to use the rewards for family travel. The awards are hard to use and my wife is a teacher which makes it even more difficult since our vacations usually revolve around the busiest travel dates. I've contacted Jet Blue and have been unsuccessful with getting them to open seats since i'm such a frequent flyer. I'm looking into another airline that has a reward program with no restrictions. If anyone knows of any please let me know.

KK

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10:19 pm EST
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JetBlue Airways - swindler's organization

Hello to all the girls that are using dating site specially Tagged ! Here is my history. Almost the same thing but with some differences. About 3 weeks ago, Charles Morgan (Charles Cold in Tagged), from Bolton, UK, contacted me through this site. He was supposed be divorced and a Global Investor so that makes him travel a lot, and he also said that hi...

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4:25 pm EDT
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JetBlue Airways ticket cancellation

I had flight almost every week for the last 4 years from Bay Area to Orange County, using many of the airlines available. Today, Jet Blue wanted to charge me $50.00 to cancel a $49.00 ticket my son made by mistake. The ticket was bought for me just a few hours before I realized the error. In another 2 occasions from the past, Southwest Airline and American Airline had allowed me to change without a charge when I called right after the tickets were purchased. Too bad, Jet Blue had lost another customer!

I wanted to write a complaint on their Web site; coincidentally, the site is not available for complaint, only for compliment. The flight representative (Susan) on the phone told me We dont apologize for the other airlines policy You should have read the fine lines .. . What a customer service!

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7:01 pm EDT
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JetBlue Airways misleading info and entrapment/rip off

Hello, Im wrting to share my expirience that i had with Jet Blue Airlines, I bought a airline ticket for my 8 yr old son via jet blue airlines, before i purchased the ticket online i called the jet blue airlines where i spoke to a representsitive about purchasing a ticket for a unacompanied child which is my son, flying from New York City to Seattle Washington.My question to her was (I did not get her name during or after the conversation) can a unacompanied child fly by himself, she replied yes under two circumstances, theres a fee for $75.00 each way where he would be assisted by someone that works with the airlines, the second option was unless hes flying non stop from New York to Seattle, then i would not need to pay the $75.00 fee each way, So mi replied fine ill buy the tickets NON STOP, I then also asked her if there was a price difference in fares between a adult and a child, she replied NO, as long as they are over the age of 2 yrs old there ticket cost the same as a adult, so i end the conversation with her and went a head and purchased the tickets online.One day prior to travelling which is todays date 07/20/2009 my mother called the airlines and asked about how and wht procedures she has to go by to make sure hes seated on the plane and wont get lost from the terminal each way, Another representsitive told her her cant travel by himself and we would either have to write a letter stating that im allowing her to escort him through the terminal to the plane or we have to pay a $ 75.00 fee.From my understanding im being misled in both instances, so we went ahead payed the extra $75.00 to get him on the flight, after speaking to a supervisor badge #54396 who was very diresepectful and went to complain to me abt the whole situation and hangup the phone on me, I then called back spoke to a next rep and she spoke to me in a more gentler form and at no point no one appologised to me, i asked is there any way we can get that recording of the person i spoke to about purchasing the tickets, she said no, as it staes THIS RECORDING MAY BE MONITORED, which the conversation wasnt recorded, so they arent able to tell me who gave me wrong info on purchasing the tickets, so im just letting other persons know of my unfortunate incident with JET BLUE AIRLINES, PLEASE SIR/MADAM i wouldnt like this to happen to a anext Mlitary person/Vetrans who served their country or any other hard working person who has to see and get their money worth in this tough econmic times.Way to go Jet Blue thats how you treat your customers/returning war vetran who has'nt seen his son in 5 yrs, GREAT JOB, THANK YOU FOR YOUR SERVICE.

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4:02 pm EDT
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JetBlue Airways flight attendents on power trip

My family and I flew to Orlando to Austin on July 1, 2009.We did not have any problems and it was a great flight.On the way back to Austin July 6 and it is a very different story.Checked in with no problem and my daughter was already harness.Gave our bording passes to gate crew and they even said how cute my daughter(23 months old)was(she was wearing bright red harness).Then we get to our seat and everything was fine. My 23 month old has her own seat.That we bought and paid for.We are the first passangers on the flight.My daughter is is buckeled into her seat with her harness and the flight attendant walks by and smiles.Then the cabin doors close and we are taxing down the runway.Then the same flight attendant comes up and starts talking to my huband about my daughters seat that we paid for.She tells him because she is 23 months old my daughter must sit in his lap during take off and landing(My 34 pound daughter who is 23 months old).Then I got invovled.I informed the flight attendant that is dangerous and I am not risking my childs life.We both informed her we have paid for the seat and she said, that does not matter and if we do not follow the rules, she will get her supervisor.I inform her to get him.My husband said why is this a problem now?We came to Orlando on JetBlue with this harness and a seat.No one said anything.One of the flight attendant said I am sorry but FFA regulations require that any child under 24 months must sit in lap or a reproved harness. Then tells us our harness was not preapproved.Then another flight attendant gets involed and says we would have to go back to the gate.I said get the supervisor please. They both stear at me and then one leaves and starts bring flight books to me and putting it my face.I said please stop.She just looks at me.Then we start back towards the gate. A male supervisor comes on and asks me to step off the plane while we discuss this.I ask him is the plane going to leave without me.He informed me it was a possibility’s just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now.No one said anything when we checked in or when we bought the ticket.I told the supervisor I have tickets and it is not in the fine print.He told me that was an IT issue.Then tells me we need to put my daughter in my husband lap during take off and landing.I said no that is dangerous.Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat.Then I hear that and I am crying.I ask if there is a car seat.He says they do not keep those.Then anouther supervisor comes on and says I will go get one.We have them.Then the first Supervisor just looks at me.Then the 2nd supervisor said sorry we are out. Then a third one comes on an apologized.She said she is the inflight supervisor.Everything is fine.Then says my daughter can ride in her seat. We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No I am not joking. HE said he is with the FBI. He told me I should take care of any discrepancies before flight. I said What and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that enless he was told a differnet story. We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 mins for us to get bottle water. There was tubulance. However that was said after everyone but row 19. My family was the only ones on row 19. That was the entire contact we had on flight with them. I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendents was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away she yells did you use this? I said nothing. Why would I throw a sick bag in the trash, if I had not used it. She yells I need to come back and throw this away. I just kept walking. I am thingking this is ridiculous. This entire this was poor customer service and a power trip. The inflight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pated me on the back.The flight attendents did get on the load speaker and tell all the passengers sorry for the delay. The flight attendents never said a thing to my husband or I by ourselves.They just steared at us.If they were trying to make us uncomfortable, they did.However, I do not have to fly that way again.

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8:32 pm EDT
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JetBlue Airways air travel

Jet blue denied us boarding, claiming that the flight was "closed" yet there was still 20 minutes before scheduled departure. this caused us to miss our godsons confirmation. numerous complaints to "customer no service" resulted in the most horrfic level of bull [censored] from JB. These people are truly awful. I would NOT recommend them to anyone, they are unreliable, arrogant, superficial, and primarily concerned about their own comfort, with no care whatsoever about the concerns of their passengers. Words fail to describe the dreary and insincere level of hostility that emanates from this dispicable group. WE upheld our part of the transaction, but jetblue failed to honor their part. when a guy sticks a gun to your head and steals your money, he commmits a crime, when jet blue does it, it just part of their business plan.

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dremagirl
, US
Jul 22, 2010 2:12 pm EDT

Jet blue with their poor service is charging $7 for a pillow and a blanket. I said it before and I will say it again get new service dept and supervisors. Stealth Pilot & markie everyone knows u are the same person trying to make Jet Blue look good everyone is entitled to their opinion. [censor]

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dremagirl
, US
Jul 22, 2010 2:09 pm EDT

Stealth Pilot I am frequent traveler with Air Jamaica and have never had that problem with any flights being closed. It's obvious that you are one of the [censor]s that work for Jet blue that why u keeping comment on everyone bloodcloth post. How is 4:30 one hr before the rasscloth flight. U really a bring out the Jamaican inna me, get a life. i hope Jet blue is paying u well to diss everyone when u post.

There will be no next time with Jet Blue [censor].

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dremagirl
, US
Jul 22, 2010 1:40 pm EDT

Jet Blue also wanted to denying me boarding saying that the flight was closed. Mine you this was fl 870 out of Kingston, Jamaica on Monday. The flight was expected to leave at 6:15, I got to the airport @ 4:30 p.m and the flight was delayed to 7:15 p.m. i kept checking the flight from home so I knew it was delayed before I got to the airport. The staff was very unprofessional and was yelling at me telling me that even when a flight is delayed u still have to check in 3 hrs before the schedule departure. Who wants to go to the airport and sit there for 5hrs

The flight was even delayed another hr, so the 6;15 p.m flight actually left Jamaica @ 8:15 p.m. and they were denying people boarding. When I got to the terminal the plane wasn't even there they said there was bad weather in n.y. I had seat 6a, when I check in they gave me seat 21f so my seat was obviously sold and if I didn't make that flight I would have had to buy another ticket. Mine you Air Jamaica flight #017 took off for N.Y. without any problems. When you try to call Jet Blue customer service they are all working from home and everyone gives you a different answer and when the supervisor gets on the phone she acts like you are being a bother.

Jet Blue needs to clean house and get new supervisors and customer service reps. Learn to treat your customers better that makes and breaks your business.

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6:21 pm EDT
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JetBlue Airways missing baggage

My luggage was not loaded when I flew from Orlando to Santa Domingo in December. The airport reps could care less about my personal belongings. It took several phone calls and four days to finally get my luggage delivered the final night of my company business trip. Upon my return I filed a complaint and was assigned to Yvette Kaufusi. She was completely confused as to what happened and failed to process my claim in a timely manner. Now almost 4 months and several calls and emails later a rude supervisor was not helpful, nor did she care about assisting a customer. She was sarcastic and unprofessional. her name was Cathy. She has advised me I should have carried on my personal items I needed vs checking the luggage. Also they charge you for the checked luggage. Seems like a scam to me. I was advised they did not load my luggage since the plane had cargo which would generate more cash for the airline.

Jet Blue, no thank you!

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5:29 pm EDT
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JetBlue Airways negative customer service

My children (14 & 11) had an extraordinary opportunity to spend time and visit their grandparents in Florida. They would be traveling alone, a first, and I am a nervous parent who wishes to make this a truly memorable experience for all of them. Unfortunately, what I am now experiencing from Jetblue is a distraction for all and it really didn't need to be.
It started as we approached the baggage drop off counter. There was no "good afternoon" or "welcome to Jetblue", I simply got an outstretched hand wanting my boarding pass. I had a question about my wife and I approaching the gate with the kids. I was told "only 1 per reservation" in a barely audible voice. I had 2 kids, which counts as 2 reservations, I figured I would ask. Apparently I was wrong, since she hissed back "Only 1 Per Resevration!". At that, the female employee next to her took notice, looked at me and smiled with a changed worried look in her eyes. She did nothing else, but watch me endure the rest of me encounter. My agent stared at her computer monitor as she searched throughout the Jetblue network for some mysterious information, because all she told me was to wait, as I stood there helplessly clueless for several minutes as my wife and kids are bouncing on my back asking what is going on. Finally, I get her attention to ask if the rest of my party was needed there clogging up the area, blocking all other travelers. I had to ask the question 3 different ways before she understood, said yes, and walked away, leaving me there smiling at the other agent uncomfortably for five minutes. When she came back, she handed over the ticket with some paperwork- and without explanation- which at this point I didn't expect, she directed me to hand over the bags, tagged the first one and turned away saying "all set". I barely heard her, so I waited with the other bag. I wanted to thank her for her help and excellent service skills and told her to "Have a Nice Day", which was admittedly dripping with sarcasm, but not obsenity. She waved me off in dismissal, and I left without watching to see that the second bag was properly taken care of.
The kids arrived, with one bag missing, and my parents desparately trying for perfection with this visit.
Travel time so far, from my door to meeting is seven hours and it is time for my father and mother to be sleeping on the couch with the TV on. My father apparently had issues with the person in baggage claim and came away without knowing where the bag was. He was uncharacteristically upset relay the story to me by phone, so I called Jetblue.
When you call Jetblue, you are not actually given an option for "customer service", which I no longer find tolerable for a company that "positions" itself as the industry leader in that category. Hence I'm pissed off and not going to take it anymore. The options I am given ask me to wait 3 minutes for a Jetblue representative to take my reservation. Why do I need to wait to give any company my business? And why can't they offer me an option that doesn't involve me signing my true allegiance to anything but Jetblue? Hell, I'm on hold so long, I swear I'm going to write a real letter of complaint and make sure everybody is going to read it for a change!
A woman answers with the standard scripted greeting. To her credit, she was quickly able to find my son's bag on the otherside of Florida and assured me it would make its way to his grandfather's by the next after noon.
My father called the baggage claim office this morning and was told that "since the gentleman who answered the phone had just gotten to work, he would be unable to assist him." Do you ever want to hear that from someone on the phone? Especially since your son was able to find out from his livingroom in New Hampshire. speaking with a woman in Salt Lake, 12 hours earlier? My father persisted, he has only 3 days with the kids and my son has no clothes. He wanted some information, but was given nothing.
It is now 1pm. They have tickets for the Redsox- Yankees spring training game tonight, and my son has things in his bag that he really wanted to get signed by the players.
There is one question I would like answered. How far will a company go, foresaking real satisfaction for its consumers. I feel that service is formulated and factored in on the cost sheet of a corporation, and that the complaints of individuals are insignificant, until they hit the bottom line. Complaints can usually allow management to point a finger, but rarely create systemic change. Why is it Jetblue, of all companies, has these kind of individuals working with the public? We are in a recession. People are out of work. Do you not pay enough for these jobs to get quality people in these areas? Why should I give my money to Jetblue or any other company. It is not always just about the price!

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JetBlue Airways made me miss the wedding

I was scheduled to fly to oakland on jetblue to be a best man in a wedding at Napa. i arrived 2 hours ahead of time I went on line to check what Items you could bring on board and did what it said then when I arrived I was held up and my cologne and other personal items were taken by TSA then they made me get back in line. This is all fine but by the time i got the gate there was still time to get on the plane the door was open and the stairs were in place as I told the person at the front I was held up and to pleae let me on the plane that iw as to be in te wedding in Napa it seemed they ere set on not letting that happen. I yelled out to the door man he looked at me shut the door then called the supervisor who then made a judgement call and would not allow it. When I approached the supervisor he blamed TSA then ran like a scared chicken...the story goes on I misse being in the wedding and I will never fly the ghetto airline again... I would reccemend you do the same or you might be waisting more of your time onew day righting the same complaint.

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Sullivan
, US
Apr 20, 2009 10:35 am EDT

I booked my flight on JetBlue.com. But for some reason I had to cancel my plan. They Charged $100 cancellation fee. I thought cancellation fee is fair and was OK with it. But to my surprise they never returned the money back. They say they have put it in some JetBlue account. I couldn't understand what account is that.

Bottom Line. I got ripped-off with all the money, I never got it back.

Shame on you JETBLUE. You are really CHEAP.

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airline fanatic
Bronx, US
Aug 27, 2009 8:24 pm EDT

I would have to disagree on you with this one. Your money (what you paid for the flight, minus the $100 cancellation fee) is credited to a jetblue credit- which means when you book with jetblue, you have that money as a credit on jetblue which you can use towards the new purchase you are making. The ONLY time you will EVER get your money refunded back to you with an airline ticket is IF when you book the ticket, it is a REFUNDABLE ticket. Usually, if you are buying the cheapest fare, (usually a restricted or UNrefundable ticket), it means if something should happen (should you have to cancel/change the trip, etc.) you will NOT get your money back. Instead you will receive a credit (usually good for one year from the date of issue) to use on a future booking with the airline. This goes for all airlines, not just jetblue.

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airline fanatic
Bronx, US
Aug 27, 2009 8:15 pm EDT

I used to work for an airline and I disagree with you on this. The airline is not to blame for you missing the flight, TSA is (which, for all of you readers out there, TSA is NOT in ANY WAY associated with any airlines). TSA should have had signs of what not to bring on board the aircraft and they shouldn't have made you wait on the long line again. If you arrive at the gate with 10-15 mins left for your aircraft to depart, as stated on the back of your travel pass, you forfeit your seat on the plane. This is because other customers and airline employess also have the right to get on a plane and once a paying customer is late for their flight, they have to give those seats away with enough time (10-15 mins) to get those people on the aircraft, give the captain and flight crew enough time to go over the flight details and get the plane out of the gate. Many people don't realize it but airlines are all about time. Time is everything in the airline industry and though things happen, it's not always the airlines fault. In this case, TSA is to blame and maybe you for not looking up what you can and can't take on a plane prior to going on the trip.

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JetBlue Airways stay away

Jet Blue Flight 457 out of Boston on 8/14/08 scheduled to depart at 7:50pm was eventually cancelled at 1:30am because the flight crew was "timed-out" due to a previous delay that they suffered.

We were told after waiting almost 7 hours at the gate for our flight, that we would be cancelled, and issued a travel voucher for a future one-way ticket. We were then cut loose, given a refund, no assistance in making arrangements for another flight home, and told to pick up our luggage.

All ticket agents for all airlines were long gone due to the hour (2am) and we were all (150 of us) all left sitting on our bags and waking up loved ones to go on-line and arrange alternate return travel.

After waiting 4-10 business days for our travel vouchers, which were to be emailed to us, and not receiving them; I called Jet Blue and was told that the vouchers would ultimately not be issued after further review from the operations team.

I objected on the phone, expressed my upset at the breach of the agreement that was made, and was told to write in to the website at jetblue.com. This was unacceptable, and as a business traveler who books his own travel; I will choose not to travel Jet Blue for no reason other than they did not keep to the agreement that was made.

I can handle a delay, and I can handle the additional fees, but not to stick to an arrangement made with 150 angry travelers who ultimately spent over 15-24 hours in an airport because of any company's inability to make a decision correctly is out of the question.

Le them go under like all of the legacy carriers that didn't learn how to treat the traveling public is what I feel.

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Getty Ayano
boston, US
Jun 25, 2010 8:27 am EDT
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JET BLUE SCAM on promotions 0f the so called world record holder, to win a free flight and a package deal for the winner of the UNICORN, carrying an empty soda can on your for head, walk faster a certain distance, I was the winner of that contest, until the very last minute they brought their own employee to easily break my record, what a SCAM, what a SHAME!
The scam was run by THE UNIVERSAL RECORD DATA BASE manager ROB BIRDSONG of NEW YORK, June/2010, in front of Back Bay Train Station, Boston, Ma.
Getty Ayano
gettyayano@yahoo.com

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9:51 am EDT
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JetBlue Airways $295 ticket costs $100 to cancel

33% cancellation fee in my case. My in-laws who are in there mid 80"s had a medical emergency and couldn’t fly up from Florida. There are no conditional reasons for cancellation acceptable to JetBlue.

Be very sure you are staying healthy prior to your trip.

If you purchase a $100 ticket you lose 100% of the purchase regardless of the circumstances. What's next from the airlines?

Perhaps a charge for sitting in the boarding area.

How about charging for leg room, oh they do that already. Maybe you have to purchase a key to put your luggage in the overhead.

I don't want to give them any ideas.

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terry stephens
,
Sep 04, 2008 11:17 pm EDT

I have never heard of your Airline but today I received an email confirming purchase of a ticket I did not purchase...
I presume it is someone hoping I will pay the fee...
For information

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mohammed
,
Aug 10, 2008 8:32 am EDT

I’ve never made complaint before about any customer service to any company. This is the most disturbing and the worst customer service I’ve ever had and probably I’ll ever come across. I’ve never been through such humiliation and frustration in my life. I had made reservation for June17th-June 24th and they had scheduled my flight for June13th-June 22nd. It was Flight 611 and the confirmation of the flight number was: J2G3LH. I don’t think jet blue appreciates new customers in their business because if they did they would not hang-up the phone in the middle of a conversation on their customers especially when customer calls to you for help to solve their problem with their reservation and the most disturbing thing was the person that hung up on was the highest level of supervisor of the shift and she claimed that she is been with the company for 15yrs and she tells me if she can’t do anything no one can solve the issue and she tells me that she’s not allowed to provide her name and her rep. id #. I don’t think I’ll ever be able to fly with jet blue or neither be able to refer anyone that well not with their current customer service.

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3:28 pm EDT
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JetBlue Airways they hide available credit till it expires

Available credit of $127.90 expiring in March 2008 was not showing on my frequent flyer Trueblue website. Instead it was showing as $0.00 available credit. Today, after other credit was added to it, it reappeared as already expired. I complaint about it but they told me it has always been available to me. However, how can I remember it when it is not showing where it is supposed to show. They should not be hiding any available credit till it expires. And also they should not be giving me the round about for 45 minutes till I get tired and quit.

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abitupsetwithjetblue
, US
Aug 31, 2011 7:08 am EDT

JetBlue forgot to mention one more thing in its marketing spiel that it gives you: difficulties, or better said, impossibilities, of ever seeing a cent back once you hand them your money!

Jet Blue STOLE $400+ from me! First by NOT refunding /returning my money when I initially purchased tickets even though I was PENALIZED /CHARGED more money when I cancelled my travel. AND then by obligating me to use the Jet Blue Travel Banks to get it back. In essence, once my money was in JetBlue's hands, they were NOT giving it up.

Much to my regret, and most recently, JetBlue expired credits that, in my estimation, were NOT a year old. However, Jet blue used and hid behind their policies of when the FIRST credit was issued in order to take my money which from what it seems, was the intention from the start. Furthermore, the JetBlue Travel Bank does NOT alert the account holder that the credits are about to expire - why would they? JetBlue NEVER intended to return the money/credit.

Sadly I HAD been a very LOYAL customer. Flying JetBlue all the time...don't think so anymore.

The Customer Rep I spoke to (Jen) just basically told me: "Its JetBlue policy...I have never seen them return the credits".

JetBlue had opened 3 Travel Bank accounts when giving "credits" back even though only ONE credit card was ever used. This of course making it even more difficult to get money back from JetBlue since only one Travel Bank per ticket can be used when purchasing. You can't combine Travel Bank funds to purchase a ticket...nah, you can't get your money back!

Of course, as I write to "Share my Concern" I am hoping the someone at Jet Blue will redeem the Company Name and REFUND my due credits - as I was going to use them for travel! I have some hope still...its the last thing we lose.

I hope (again) the JetBlue is serious in their commitment to their customers, "YOU, i.e the customer, Above All".(*hopefully* the "All" inlcudes money)

Stay Tuned...I will let you know if I ever hear back

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kristina Tran
,
Aug 13, 2008 7:00 pm EDT

Not only the credit that JetBlue withold from customers, they also give empty promises regarding booking. I had changed my flight back to NY from CA and the charges was confirmed then came the excuse from JetBlue "all seats were sold out, if you wanted to change the date then you must pay more than it was told" This was lowest scam from JetBlue! Tell anyone do not travel with JetBlue is the best thing you could help a friend from being cheated.

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JetBlue Airways treated me unfairly as a consumer

After arriving at Boston/Logan airport and being in New England for three weeks I made my return trip home to Florida. Upon arrival at the airport with a ticket that was purchased the first part of May I was informed that I would have to pay an additional charge of my second bag.

I did hear that this procedure was going into effect the first part of June, however I feel that any ticket that was purchased and your passenger was on their return trip home should have not been charged. These tickets were purchased roundtrip in advance and I feel that it was unfair to hit up the passengers on their return trip for the luggage fee.

I also observed a family of five trying to check in and being told that they would have to pay an additional 200.00 in luggage fees again after they had already purchased their round trip tickets. Just what if they did not have a credit card or I did not have a credit card, then what?

Again I understand the need for the second bag charge and would support it for a future ticket, however I feel that it was unjust to hit up passengers on their return flight for this charge.

I have always enjoyed flying on Jetblue however I will now make other plans for different airlines regardless of the price difference. I don't mind being charged, but it was the SURPRISE of oh by the way you now owe us more money for your second bag and you need to pay it now or the bag doesn't go on the plane.

Just a reminder that we are your profit and should be treated fairly.

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JetBlue Airways awful airlines

I was ON TIME (50 min early) for my original flight.

'I' took the initiative at JFK since I was 'just a number' to figure out what was going on. I was then directed to the 'Chaos' Machines. Very 'non-user' friendly. Spit out a ticket that said 'Ooops'. Very appropriate. Went to Jet blue rep, put me in a much slower line - wasted VALUABLE TIME... only one person! Another rep said shorter line at the other end. Brisk walk to other side, first one in line. That rep said I am now 'late' and missed the flight. If was only 5min earlier I would of made it. You think?!

If I wasn't tossed around like a ping-bong ball, I'm sure I would have. Bought ticket because I had no choice. Took the jet blue shuttle to the gate... are we here? I don't know, the driver didn't speak English! Some of us just looked at each other - sooo... yeah, I think we're here (very professional).

Spoke to supervisor at JFK Jet Blue Customer service about a refund. He LIED to me and told me to call the 800 number where Marsha told me I should of taken care of it there because the ticket is already purchased. What? (I think this is what you guys call a 'round trip').

New flight - a few hours to kill. Plane was supposed to take off at 8:30pm - took off at 9:15pm. Why? Because the PILOTS where LATE! Question: Will Jet Blue charge the pilots $230 for being late? I asked Marsha that question 5 times and she refused to answer. When destination was reached, it was a 50 mile difference/$100 cab ride (can you bend me over any further?).

So what did I do? I disputed it on my credit card and Charles Schwab refunded my money. Thank God for Charlie! He's on my side. NEVER fly these idiots. Instead, fly Virgin America. Much better, airline, service and respect! JET BLUE SUCKS!

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markie
slc, US
Jul 04, 2009 1:58 am EDT

puleeeese! how often do you travel? I think JetBlue is a great airline. Every seasoned traveller know to check in online before you get to airport. And buddy, being at the airport 50 min before your flight is not on time. I don't know any airport/airline where they recommend you being there less than an hour. Sounds to me like you are one of those pain in the $@% people who always make traveling so much fun for the rest of us. You show up late, and then complain, complain, complain. Since I travel on jetblue all the time (I think their service and planes and prices are great) I think it is a great idea that you travel with someone else. Who needs your self centered negative attitude?

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12:00 am EDT

JetBlue Airways not respecting a voucher and flight delay

I was scheduled to fly Jet Blue FLT 174 from San Jose to New York on Sep 1, 2006 at 10:35pm. We were made to wait for 3 hours before we were told that the flight would not leave until the next day since a flight attendant was sick and they could not find a substitute. So then we were asked to queue up to get our free round trip compensation vouchers. I stood in the line for another 2 hours to be simply told that the confirmation number on my boarding pass would suffice to ask for a voucher when I travel next. Since I was a San Jose local I didn't ask for a hotel voucher but others were being provided with vouchers as well. I called Jet Blue to get my free return flight on Aug 4, 2007 and was told that their system showed that FLT 174 flew out on time and there was no record saying that passengers were made to travel the next day. The system actually says that the flight with me in it left on time, which is unbelievable. I know when and what time I traveled. I feel simply cheated and this is bad faith on Jet Blue's part. I talked to a supervisor who was very rude. I would Jet Blue to keep to their word. I would like a document suggesting what time FLT 174 actually left and that it was not delayed because what I was told was a complete lie. Did anyone face a similar problem?

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Acoogan
New Hyde Park, US
Sep 07, 2022 9:35 pm EDT
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My husband accidentally booked a flight for my son and I to go to Florida in December. On the wrong airline. When I went on the app to cancel the trip it asked if I wanted to be refunded back to my original form of payment. I said yes to cancel the trip and then it showed I was refunded travel points. I called to get a refund and I was told no.

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Kamanchi
, US
Jan 01, 2020 4:01 pm EST

I am a U.S. Navy veteran that suffers with PTSD and my assigned seat was riddled with safety issues. There were expose wires in the arm rest and unbenounce to the airline staff I suffered an anxiety attack and was able to maintain thru the flight. Please correct this situation for the next passenger who may be suffering with a mental disability.

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Monica Blumenfeld
, US
Jul 18, 2019 5:38 am EDT

Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.

Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you

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Monica Blumenfeld
, US
Jul 10, 2019 4:43 pm EDT

Flight from FLL to SFO
date: 7/3/2019
Flight #: B6577
Seat 26F
I didn't have screen service the whole trip.
Screen was out of service
The flight was during the day and I planed to watch a movie or get entertained somehow.

Thank you for understanding
Please compensate with points, money and pay me back something, someway
Thank you

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Tjk777
, US
Aug 27, 2018 6:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Jet Blue failed to unload the bags From our flight from Los Angeles to Boston on the carousel for over a half hour after our plane landed. The sign above Carousel 2 showed our flight would have bags on it, but the bags were eventually on Carousel 3. No announcements were made.

JetBlue Airways In-depth Review

Overall Rating: JetBlue Airways is a top-notch airline that consistently delivers exceptional service and value to its customers.

Customer Service: JetBlue's customer service is outstanding, with friendly and helpful staff who go above and beyond to ensure a pleasant travel experience.

Flight Experience: JetBlue offers a comfortable and enjoyable flight experience, with spacious seating, ample legroom, and modern amenities.

Pricing and Value: JetBlue provides excellent value for money, with competitive prices and a range of fare options to suit every budget.

Destinations and Routes: JetBlue offers an extensive network of destinations, both domestic and international, making it easy to travel to your desired location.

On-time Performance: JetBlue has a strong track record of on-time performance, ensuring that you arrive at your destination as scheduled.

In-flight Amenities: JetBlue offers a variety of in-flight amenities, including complimentary snacks and beverages, free Wi-Fi, and personal entertainment systems.

Loyalty Program: JetBlue's loyalty program, TrueBlue, rewards frequent flyers with exclusive benefits, such as free flights, priority boarding, and access to airport lounges.

Safety and Security: JetBlue prioritizes the safety and security of its passengers, adhering to strict safety protocols and employing highly trained staff.

Sustainability Initiatives: JetBlue is committed to sustainability and has implemented various initiatives to reduce its environmental impact, such as fuel-efficient aircraft and recycling programs.

Online Booking Process: JetBlue's online booking process is user-friendly and efficient, allowing customers to easily search for flights, compare prices, and make reservations.

Mobile App Experience: JetBlue's mobile app provides a seamless and convenient travel experience, allowing users to check-in, access boarding passes, and receive real-time flight updates.

Baggage Policy: JetBlue's baggage policy is generous, with most fares including a free carry-on bag and personal item, as well as the option to purchase additional checked baggage.

Customer Reviews and Feedback: JetBlue consistently receives positive customer reviews and feedback, highlighting its exceptional service, comfortable flights, and friendly staff.

Contact and Support Options: JetBlue offers a range of contact and support options, including a 24/7 customer support hotline, live chat, and social media channels for quick and efficient assistance.

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Contact JetBlue Airways customer service

Phone numbers

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Website

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