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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:37 pm EST

JC Penney wrongful information

I was promised a $10 gift card if I sighed up for their Family Fun Rewards Program and told that I could cancel at any time. The gift card never came, and I had to cal twice to cancel. I was charged 10 dollars per month for three months after all this began and never got any thing from that 30 dollars that I lost.

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Update by Stacey
Nov 25, 2008 3:38 pm EST

I was promised a $10 gift card if I sighed up for their Family Fun Rewards Program and told that I could cancel at any time. The gift card never came, and I had to cal twice to cancel. I was charged 10 dollars per month for three months after all this began and never got any thing from that 30 dollars that I lost.

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MOliver
, US
Feb 02, 2010 7:56 am EST

I am a member of Fun Family Rewards. I received my gift card and a $10 check. I purchase discount gas cards and movie tickets. It is well worth the $9.95 per month. If you follow the directions and the rules everything is handled correctly. The service is excellent, I get what I order online within a week. Thank you Fun Family!

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1:31 pm EST

JC Penney free airline tickets

I have been waiting to receive two (2) airlines tickets since the beginning of 2007 and till today I have never received any of them.

I called at the end of the summer and they told me they will get back to me

Please let me know why I never get the tickets and phone calls.

I appreciate if someone can call me before the holiday so I can make travel arrangements. We appreciate your integerity.

Thank you.
Maria Clark and Gary Warren

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11:26 am EDT
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JC Penney awful experience

I paid a balance in full and closed my JC Penneys account, I then received letters asking if I wanted to keep the insurance, if I did I needed to send payment with the enclosed statement. If I no longer wanted the insurance I needed to do nothing. I did not return the statement with payment yet JC Penney applied the charges for insurance to an account that had been closed. I called JC Penney and the woman I spoke with told me she did not know why they were charging the insurance but would take care of it. later I received a letter from a collection agency. (Nice way to take care of it!)

I called JC Penney, I wrote letters to them, I wrote letters to the collection agency and to this day nothing has been done and I have been dealing with this since 2001! I am contacting an attorney to find out what my options are legally. Needless to say, I no longer do any kind of business with JC Penney. I recently received a threatening letter from a collection agency stating that I now owe JC Penney over 300 dollars even though in July of 2001 I paid the account off in full and closed it!

I applied for a loan from my bank and was denied because of the negative mark from JC Penney on my credit. The damage has been much worse than what I can mention here.

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11:25 am EDT
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JC Penney awful company

My mom paid $44.00 a month for this insurance for over 10 years. When she passed in April of 2002, I was told that there was a record of the insurance, but it had lapsed. Who would allow a policy to lapse after investing in it for ten years? She paid $50, 000.00 or more over this time period but, I as her sole heir, received nothing.

I'm still paying for medical expenses that occurred during her five-year illness through a bank loan. This has been a difficult hardship.

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nobody cares but Jesus
Orlando, US
Jun 08, 2014 9:26 am EDT

That is terrible I'm so sorry to read this. I believe that these companies only care about themselves and I plan on making a difference starting Monday June 9, 2014.

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9:51 am EDT
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JC Penney awful company

I am extremely disappointed in the Sealy Pillowtop Mattress which I purchased at the end of May, 2007, from JC Penney. I started noticing this problem in February, 2008 and called them. After several telephone calls, I was finally sent a form to fill out - a warranty form. I purchased one of the top of the line mattresses (or so I was told). One side of it has already got an indentation in it and when I sleep there, I wake up with a sore back. They sent "a technician" out to look at it and he told me that "these mattresses are famous for this problem". Last night, I got a telephone call from JC Penney's telling me that although the technician found an indentation, it is not substantial enough to warrant replacing. I have been a customer and credit card holder of JC Penneys since 1978. Not anymore. I paid off my account and am closing it.

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8:06 am EDT
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JC Penney overcharged

I have had an account at JC Penney for many years. Today I received notice that they were increasing my interest rate, decreasing the time in which I can make payment after receiving the monthly bill and increasing the payment amount on my balance.

All this is legal and with the economy what it is, I don't know if I will be able to maintain my credit worthiness with them. It amazes me that they can just change terms on my account like that and just expect me to do what they say. I know their earnings are down, but so are mine...! Any advice or help out there?

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11:58 pm EDT

JC Penney fake leather furniture

We got ripped off with horrible furniture which we were told by the saleperson was leather. It turns out that it is a synthetic material marketed as leather bicast. That means that it is split cowhide that has been covered in a polymer. So, I thought I was sitting on leather that would last us many, many years ... I'm sitting on torn pleather! It is a terrible quality. The store says that the one year warranty is over. But, the POINT IS THEY SOLD ME PLEATHER, warranty or no warranty! We had made many purchases at this store, but after this bitter experience I will opt to never shop at JC Penney. America is not what it used to be!

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RITA MCMANUS
Collinsville, US
Mar 06, 2009 6:53 pm EST

I HAVE BOUGHT MANY ITEMS OVER THE YEARS FROM J.C.PENNYS STORE AND ITS BEEN LOTS OF FURNITURE, CLOTHES, LAMPS AND SCORES OF SHOES AND THEY HAVE ALWAYS MADE IT RIGHT IF SOMETHING WAS WRONG. I HAVE ALWAYS TOLD OTHERS THE QUALITY THE STORE ALWAYS HAVE . SOME PEOPLE CAN'T BE SATISFIED NO MATTER WHAT YOU DO.

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6:21 am EDT
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JC Penney fraud and cheating

I purchased a Bulova watch as a birthday gift. I paid $160 dollars for it from JC Penny store. The watchband was too tight so I brought back the watch. Another watchband had to be bought so an additional $20 was added to purchase. I believe the store could have taken the band back and exchanged it. No way, JC Penny was not helpful, totally not with it in Customer Service. I told them to keep the original band and give it to someone else with that size wrist.

Customer service is not existence and clerk all have too much time on their hands.

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6:25 am EDT
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JC Penney they failed to update my billing address

When we moved we up dated our billing addresses. For some reason JCPenney failed to up date that address and sent a bill to our old address.

This ended with the bill going to collection which was paid in full upon the first telephone call from the collection agency because we are responsible people who pay our debts!

JCPenney's had no problem sending me adds and catalogs or sending me merchandise I purchased on line to my new address. I'm listed in the phone book I'm not hard to find. This $100.00 purchase should have never been sent to a collection agency.

We had flawless credit and had one of the highest credit ratings possible do to years of maintaining outstanding consumer relations with the companies that we deal with.

JCPenney ruined that standing by not taking the time to find out why we purchased thousands of dollars worth of merchandise at a Washington state store but failed to pay for $100.00 mirror whose bill was sent to Virginia! Doesn't that just scream that something is wrong with this picture?

To top it off the GEMB Money bank who is the collection agency for JcPenney called and yelled at me and was extremely rude while I was in a panic thinking my identity had been stolen.

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AMRCRG
Greenwood, US
Jan 06, 2009 9:13 pm EST

This just happened to me today. I received a call from a collection agency for a JC Penney account that had gone unpaid from when I moved from Colorado in May of 2006. I'm still in shock.

Just like Irene, I had flawless credit which I have spent a lifetime protecting and JC Penney just ruined it. How could they find me with one phone call, but not be able to do that before it went to Collection. I know they run credit inquiries on accounts all the time, why didn't they just do that, because that would have shown my new address.

I still don't know how it happened - I did have a change of address with the Post Office and a forwarding, I never received a bill or a statement and honestly I don't even remember a charge with them.

This is no way to run a business.

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bret minges
,
Dec 04, 2008 3:54 pm EST

i had over 300 dollars on my credit. penney's lowered it to 8.00 dollars after i made my monthly payments. i canceled my card and will be placing a complaint againt the company from the better business bureau.

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Eula McLeod
,
Nov 10, 2008 4:25 pm EST

This just happened to me for the same reason. Except the item I ordered online with the catalogue department listed my current shipping AND billing address, including my new telephone number. They sent the bill for this item to my old address and after four bills were returned as "undeliverable", turned the account over to collections. I spoke with innumberable people with unknown foreign accents and finally was passed on to an American who instantly understood what happened and removed all the late charges and is reinstating our credit report (I paid the collections agency only the originally charged amount.) This understanding woman told me that the catalogue department and the credit department do not SHARE INFORMATION WITH EACH OTHER and that's why they didn't do a search within their own company to see if the items they were billing me for might have been sent to a more current address. She said she's disagreed with this policy for years and will complain about it again. So will I . . . if I can find THEIR current address.

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Susan Sheeler
,
Oct 03, 2008 8:17 pm EDT

The same thing happened to me. I was a JC Penney cardholder for 34 yrs. This has been a total nightmare for me. Oh yeah, and my toyal charge was for $30 and some odd cents.

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4:39 am EDT
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JC Penney fraud and cheating

This letter is to discuss the experience at your Minot, North Dakota JC Penny's store. The experience was the worst form of harassment and discrimination that we have encountered. To start with, we went to exchange a pair of pants for my 8-year-old son who has had many difficult health issues in his life, this should not have added to his hardships.

The visit to JC Penny had included our 2-year-old daughter, 8-month-old son, and 8-year-old son.
Pushing the two strollers should not have made us look suspicious. While we were at your store we decided to do some more shopping, we like the clothes that your store offers. My son likes to look at the rest of the mall also; he is a very happy 8 years old. My son had to use the bathroom so he went to the one in the mall, My son had to use the bathroom because his illness sometime is more immediate with his body than other children's body, I was going to take him but I asked my wife to take him and my 2 year old daughter instead. While I waited in the store, I noticed that there was a woman who had been following us. The security person continued to follow us. While the rest of my family went to take my son to the bathroom, the security continued to follow my 8-month-old son and me.

My wife did eventually return and the security woman proceeded to follow all of us again through the infant area, the toddler area, the young Childs area, then to the young teen area where my wife and I looked for our other two teenage daughter's clothes. It was very disturbing that this was so blatant and obvious, and the fact that she was continuing to follow us through the entire store. It was so apparent what she was doing because there were so many people in the store and she just kept following my family and me. The other people in the store were of no concern to this security guard.

This experience reminds me of a story that I had been told about 4 years ago by a person who had worked there and been told by the staff and security to watch the Native Americans when they came into the store. The former associate told me she was offended. She told the staff about her husband being Native American and they asked her what tribe he was from, when she responded what tribe he was from the staff told her they meant the other tribe in North Dakota from Belcourt, North Dakota. The tribe the staff is referring to is the Turtle Mountain Band of Chippewa Indians, which I come from. Just so you understand exactly where I am coming from I was never taught to run from adversity, I was never taught to scream the word discrimination or to hate anybody for their skin.

My parents are very proud of being Americans; we are a very strong family. Our core principles are God, education, hard work community service and a faith that others will treat your fair. I have always been independent. I have always taught my five children to better their lives by education, handwork, and the strong belief that we can do better by hard work and believing in Gods word. I do not believe in stealing. I have never taught my children to steal nor do I believe anyone should steal under any circumstances. This would never be acceptable to me. I do also believe that we do learn from the past and believe me the past is still in play in this store, there are generations of prejudice here in this particular store and the status quo is not ready to change without further urging of the corporate office, the CEO and the President of JC Penny's. I do believe that you do have to identify the obvious in order to change what is taking place and this store has a serious problem with who they racial profile.

I do hope you appreciate what it feels like to work all your life to undo people's unfair and unwarranted stereotypes and prejudices' and to have this happen to your children who you love and care for. I hope you know what it feels like to explain to your children that they have done nothing to deserve this treatment. When my wife and I got to the checkout counter the person, who was the cashier went to exchange something for a different size for us. The security person continued to circle us, which by this time I was very frustrated with this behavior. We were fortunate that another checker came by because she asked if she could assist us, she started to ring up the merchandise, I let her know how hurt and offended I was, and that I just wanted to pay for our merchandise and leave. I let her know that I was feeling very discriminated against and insulted that this was occurring.

I explained to her that the security person even continued to come by and harass us as we stood by the counter waiting for the cashier to return, she asked was this person blonde and I replied yes the second cashier came back and I filled her in about this situation. She seemed generally apologetic and at that very time, the person walked again by us and acted as if she was leaving the store. What she really did was go into the security room. I asked the checkout clerk if she would please relay this message to the manager. She stated she would. As we exited the store, I saw the security person again coming from a room by the exit and I told her thank you for making our shopping experience so pleasant.

It was very odd how she left when we left, and how she invested a whole hour to just following us. I immediately called the store back when I arrived home and asked if I could speak to the manager. The supervisor on duty answered the call. The supervisor stated the two cashiers had not yet mentioned the story to her when I asked. I then explained to her what had happened and she said she did not believe that this person was doing this intentionally. I explained to her the circumstances again there was no mistaking what had happened she almost seemed like it was finally getting through to her, then she said I would have to speak to the Assistant manager tomorrow. Why did she want me to speak to the assistant manager? I even asked her to view the tapes.

I called the store today 08/29/08 the next day around 1330cst. I initially asked the supervisor to see if she had spoken to the assistant store manager. The supervisor then transferred me to the assistant manager. The assistant manager explained that she would have to speak to the cashiers. I asked the assistant manager to call me back and she asked why? I explained to her that I wanted to have a response to the complaint. She told me sorry but she did not feel that I am owed an explanation. I felt that she did not even have the customer service skills at this point in our conversation to assure me that she understood my families concerns. This JC Penny's did not address any of the issues and expects the status quo of the stores policy to stay the same.

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Howrider
, WS
Apr 27, 2013 11:59 am EDT
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Well i bought a watch from JC Penny"s and paid for a 5 year warranty that covers replacing the battery...Well 3 years later I go there because my battery died...The women working there says..Oh we don't do that anymore you have to go inside the mall to the guy that fixes watches...WHAT!...It cost me 32 dollars to have my battery's replaced.. It was not easy to replace them...It has 2 battery's in this watch...One solar and one regular...I will never buy anything again at Penny's...

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joe
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Sep 01, 2008 12:12 pm EDT

The security officer is also an individual. Sometimes they don't get catch a thief sometimes they do. You just want them to leave you and your special needs family alone? None of what you describe is harrassment in any sense of the word. Try being black for a day. The security at stores does not know you! Did that ever cross your mind? You talk about God hard work etc etc yet YOU are the only one that knows that when you go to a private commercial store. Why continue having children when the first one has special needs? Because you have 5 children and can't keep your legs closed, doesn't give you the right to preach to stores or any of us about anything. You sound like a classic white trash complainer.

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12:09 pm EDT
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JC Penney custom decorating is a nightmare

Right now I am so angree. Jc penney in lake grove ny, is the reason for that. I am also waiting for curtains since april 2008. The decorator that was here said no problem with back orders. The week they were supposed to install it they tell me there is a back order and it will have to be done at a later date. After that date, I called numerous times and customers service had no idea what to say. First they say its still not ready, then they say it is ready.. But still noone calls me back. Now it is aug 1 st.. I am sitting here after taking the day off and the installer still is not here.. I called them and they said oh he is doing another house then he will be at your house. My decorator says "what do you want me to do fire him?".. She tells me to complain about her and everyone else she dont care. Oh I forgot to mention that only partial of my curtains are here.. All the time I was calling they never told me my swags had a defect.. And that they were waiting for my decorator to come back from vacation to give the go ahead to do them over.. What the hell? She needs to give the ok, or is it common sense.. They want to give me 2oo for the trouble, I lost more then that taking off from work 2xs and they never came. Never again will I deal with jc penney.

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THIS STORE SUCKS
TOMSRIVER, US
Mar 28, 2011 11:35 pm EDT
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YOU ARE ALL [censor]S AT JCPENNYS

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THIS STORE SUCKS
TOMSRIVER, US
Mar 28, 2011 11:34 pm EDT
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YOU GUYS SUCK I HOPE YOU GO OUT OF BUSINESS

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THIS STORE SUCKS
TOMSRIVER, US
Mar 28, 2011 11:33 pm EDT
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WILL NEVER [censor]ING SHOP HERE AGAIN

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THIS STORE SUCKS
TOMSRIVER, US
Mar 28, 2011 11:32 pm EDT
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will never shop at the toms river Jcpennys again [censor]ing night mare.

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why
, US
Jun 04, 2009 3:55 am EDT

custom decorating is unreliable company to work for.They cheat you out of commission and sales. very greedy employers who do not appreciate there employees. very poor managers in this department especially in Layfette, La.
Always blameing decorators for problems they have in work rooms in CA with there sewing department.Need to get upgraded to the future running this department like they are still in the 1980's no computers for the decorators, have to hand write everything . Have a degree in Interior Design and they pay min.wages . misinform employees about their commission they are going to make which almost never happens because they have ways to prevent this from happening. so beware employees in this department because you will get burned!

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Allen
,
Nov 28, 2008 8:12 am EST

This company's management is poor and has lost the important connections with customers. The only thing I can remember out my former manager after working there for 9 years is that he was so anxious to make sure to get big big big bonuses. Regardless of the cost to the customer or associates its all about money regardless of what your told! JCPenney customers beware!

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11:20 am EDT
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JC Penney bad jewelry

Purchased men’s l0K gold ring cost 214.00 on sale in Dec.2007. Did not get warranty. Had ring sized by them. Received ring in Jan.08. Ring fell apart in June, 08. Tried to have fixed by my Jeweler. Jeweler stated it was bad gold and casting was bad, had cracks all over, defective ring. Returned ring to J.C. Penney as they sized it for me. They would not replace it or return money as 60 days had passed. They would submit to repair. Just received call from manager at Clearwater mall. They would repair for 125.00 and will not guarantee it will stay together. I am furious. They still have ring as I will not pay that amount for repair of a defective ring. I cannot understand the poor customer service for a big company like that. I will never, ever buy anything from them again, especially jewelry. I wish I could find the name of the CEO or the jewelry buyer, to let them have a piece of my mind. I will report them to the Better Business Bureau.

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Lora Little
Ashland, US
Sep 04, 2022 2:12 am EDT

My husband had purchased over $15,000 worth of jewelry from 2018 to 2021 for me. All pieces have been sent for repairs at least once. Today another diamond fell out of my engagement ring due to another prong breaking. This ring was around 4-5k. I am and have been extremely upset. Just last month my 7 ct diamond bracelet broke and fell off my arm. This was the second time it had done this. It was sent 5

.for repairs, but after wearing it for a short time the 2nd time I was not as lucky. Someone from the restaurant told me that a girl found one. I had lifetime warranty on it but of course it does not cover loss even though I just got it back from being repaired at JCPenney. I feel like due to the circumstances it should have been replaced. It was originally a $10,000 bracelet. It was on sale when he bought it but I just have to deal with it. This is what I was told. JCPenney does not take care of the customer. The DM did not seem to care at all. I just have to eat the loss of 7ct diamonds and lots of money. I told them after all the trouble I have had with the jewelry, we will never be back to purchase another thing from them. B

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Cece212
Jefferson, US
Oct 28, 2021 8:20 pm EDT
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1200 ring defective and cracked 2 months after purchasing

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MMS1996
, US
Sep 08, 2017 9:43 am EDT

I would NEVER recommend JCPennys.. I brought my boyfriend a necklace for his birthday in October of last year(2016) with a LIFETIME warranty and this August it needed to go in for some repair (it was falling apart). I went to JCPennys for the repair and they said they would call me when it was ready, never called me. 2 weeks later I called them and they stated, "It's marked as someone called you 3 days ago and left a voicemail, " no I never received anything from them. I went to the store that night to get my necklace and I went home...I got home and was putting it around my boyfriends neck and it was 2 inches short... I was filled with anger, went the next day with my mother to JCPennys and received HORRIBLE HORRIBLE customer service. The store manager was arguing and did not know what good customer service was (don't understand how she got to be the "store manager") They did not know what they were talking about and the store manager got a ruler out which was a little insulting to me to measure it. So it was 2 inches shorter which with gold chains the longer the length you get the more money you spend. The store manager sent the necklace back out to the new repair company they recently went with and was going to get the money back for the chain so I can just get a whole new one, I get a phone call yesterday to come get the money I had spend on the "fixed necklace" to come get a new one. So I get to JCPennys to only find out that I will only get the money I spend on the necklace back and not the LIFETIME warranty that I purchased with the necklace. The employee stated, "You will have to buy another LIFETIME warranty back from them (so another $50) if you want one, but I recommend going with the 2 year plan for $22 dollars instead." I said why would I purchase another LIFETIME warranty when all they did was damage my necklace even more and on top of it all spend even more money? Really...? No... I went home and called the repair company and will be getting my $50 because they are fraud, also I am demanding all my money back from the "Fine Jewelry" in JCPennys. I would NEVER waste your time or money at JCPennys, I went there 4 times and did not get anything solved.. WHAT A JOKE,

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Elena Malovana
, US
Aug 25, 2017 10:18 am EDT

2017. The jewelry in JCPenney is not good. Purchased gold simple earrings there in 1 months the tarnshed (at the places where it touched my skin) and bothered ear. I didn't examine the gold in the lab but it's obvious that sth is wrong with it. It was 10K gold. They changed it for 14k gold for me saying that it was the raction with my skin and the same thing in 1 month happened. So they just returned my money. At least this is good. Good thing that I didn't buy it as a present for somebody.

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TheSquareRingGuy
, US
Jul 19, 2017 7:04 pm EDT

I took my wedding ring, of 9 years wearing it, to be what I thought sized down. I have been losing a lot of weight. I washed my hands recent and while drying the ring popped off and rolled on the floor. This is when I discovered I needed it to be SIZED DOWN. Went to JC Penny's where we bought it, without a plan, and asked for a size down. The associate sized my finger at a size 12.5. We couldn't remember how big the ring was originally so they checked. She tells us it's a size 12.5 with bulging on the sides. She couldn't send it in for a size down to the same size, she insisted to have it repaired and that would fix it from falling off.
A week later, I called to ask about the status of my ring, they tell me they "straighten" my ring there at the store discovering it's "current" size of 11 and sent it to be SIZED UP to 12.5.
Just two thoughts here, how do I lose 30 pound since my wedding and "need my ring sized up"? And how do I wear a ring, have it unintentionally slips off and "need my ring sized up" to fit nice and snug on my finger?
I am now afraid I will now have a square wedding ring. This is really bad customer care.

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Pookster
, US
Jun 27, 2017 9:29 am EDT

I totally agree with customer service. My boyfriend bought me a necklace and thankfully after the first time it broke, bought the repair policy. It has broken 4 times since and they keep repairing it, refusing to give us a buyout. He also bought me a watch there with the insurance policy which was highly stressed by the associate that he gets a free battery when it dies. Well he took it in and they didn't have any batteries and offered to send it out. Really? Not willing to wait 2 weeks for it to come back with a new battery. He went to a jeweler who replaced it on the spot. He or I will never purchase jewelry there again. The customer service team needs real improvement.

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daddybear
, US
Oct 25, 2015 1:26 pm EDT
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thier problem starts with the rotten attitude towards the customer at the store, longview tx for sure, the jewelry department manager got in my face and raised her voice to me because I was upset about being told that the 3, 000 ring I bought for my fiance was supposed to be back from sizing in 2 weeks had after 2 weeks been told it would be 4 weeks, , and she did not really care about me being upset, so I can tell this is not going to be a very good situation, nobody seems to care about the customer at JC penneys, I would have fired that manager period,

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SHANNON IN ILLINOS
DANVILLE, US
Mar 03, 2014 3:21 pm EST
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My husband purchased my Modern Bride engagement ring in April 2013 diamond fell out Nov 2013 was 542.99 to repair and i got it back Jan 2014 same diamond fell out 02 28 2014!

do not buy from them they have no customer service and their answer to this was for me to take to my local jewler!HORRIBLE HORRIBLE HORRIBLE... WE AR SICK OVER THIS

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tanazy
Narragansett, US
Jun 14, 2011 7:13 pm EDT
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In regards to who's in charge of the fine Jewelry JCP sells.. I am currently researching JCP's Modern Bride Collection.. I am completely frustrated with their MB manufacturer/distributor. I have contacted them directly. Anyway, according to an article in the Dallas Morning News 02/01/2011, Pam Mortenson is the person in charge. I have yet to find her email address but have just begun my search. Link: http://www.dallasnews.com/business/headlines/20110201-j.c.-penney-tries-to-attract-younger-shoppers-with-modern-bride-fine-jewelry-collections.ece

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Associate_728
, US
May 12, 2010 1:44 pm EDT

The company provides great customer service as long as you have the Care Plans. I know when I buy jewelery I always get the plans because humans make mistakes and jewelery, especially chains, tend to break. The care plan for a 214.oo ring would have been around 27.00. This would have covered it for life. Under the coverage the ring would have had free sizing and repairs that were not intentional, and very few are found to be. Since you bought the ring in Dec. the normal store warranty would have run out in March. It is advised you purchase the care plan because in this event they would have sent you the amount of the ring so you could have purchased a new one.

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6:24 am EDT
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JC Penney sales man caught in lie

My Partner and I have been searching high and low for that special diamond engagement ring..a friend of ours received a flyer in the mail from JC Penney in it was a advert for a huge jewelry sale..one of the rings offered in the sale was gorgeous..she called me and we rushed over to look at the ring..it was perfect..we had decided not to go with a traditional engagement ring..the prices are sky high on them $3000 and $4000..yet a diamond fashion ring can be bought for as little as $1500..this ring was originally $1500 on sale for $549.. a 1 carat ring (a one carat diamond engagement ring would sell for about $2000 depending on where you shop) with a unique shape to it. 21 round diamonds and a bunch of small banguettes..we fell in love..so on May 26th of this year we stopped by JC Penney armed with a never used Penneys charge card..and asked about the ring..and that's where the dance began..

I told the Sales guy we wanted that ring sized down to a 5 and a 2 year warranty..he told us he could size it down for a extra fee (bs the first ring sizing also the 1st cleaning are free)but for him to do that we would have to be charged an additional $25 fee which would be a seperate sale from the ring sale..and we would have to buy the lifetime warranty for $75 for us to get that offer, the $75 would also be a seperate charge (it wasn't a seperate charge when the Manager took over the sale)...when I began to argue he said the sizing would be free, but we would have to pay $100 for the warranty..I began poking holes in his statements then said "you mean to tell me you can't sell me this ring unless I pay $25 for the sizing and $75 for the warranty, even if I don't want the warranty", he outright refused to do the sale without the warranty he acted as if it was his choice not mine, when he saw I was getting angry he got flustered and got the Manager..she immediately told us the 1st sizing and cleaning was free which we knew, I had planned on getting the warranty, but not for $100 they usually charge $45 for a two year waranty, but he made me so mad I was about to walk out without the ring and the warranty..after talking with the Manager I agreed to buy the ring with free sizing she offered me the warranty for $30 it was suppose to be $45..then she said she would give me another 40% discount.. we had caught that Guy in a lie and they both knew it.. so I ended up paying $478.61 for a $549 which had been originally $1500..also she told us it would take 3 weeks to get the ring back since it wouldn't go out until Wed. the 28th..exactly one week later my Partner now wears that ring on her finger..The funny thing is once I started talking to the manager the sales Man disappeared.. he tried to scam us out of another $100 and he got caught, we know it, he knows it and so did his Manager! The sad thing is the Manager gave that thief the commission!

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libra2767
Dacula, US
Nov 25, 2010 12:06 am EST

I work in the jewelry department as a part time holiday employee and have found that their training is woefully lacking. The focus is selling the product, care plans and credit cards. They have no training on a register, type of transactions, repairs, how to change watch batteries, take links out, etc. It's embarrassing to be in front of a customer and can't figure out how to ring a return, a repair or anything! In addition, because it is a commission area, the full time employees are not happy to have part time people on staff and don't want to help. When you do ask for assistance on a transaction you have never done before they take the sale from you. I will complete my commitment for this seasonal jub, but will never return. The poeple you have to work with are difficult to deal with and do not want assist in a team environment as I was told in the interview process.

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Associate_728
, US
May 12, 2010 2:05 pm EDT

I read the first line of your statement and had to stop. You wanted a ring and a 2 year warranty. The 2 year DOES NOT cover the first ring sizing. It covers the second, yes it is a way to get you to buy the lifetime. The sales associate was more than likely newer to the department and it can be stressful. Calling him a scammer and saying he was trying to cheat you out of money is ignorant. You're lucky the manager took such good care of you and didn't tell you to leave. I've been around jewelry when people come in and complain and push until the employee is too flustered to do their job. Be thankful you got such a good deal.

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satown1006
San Antonio, US
Apr 07, 2010 12:43 am EDT

first of all, i do and have worked at JCPenney for a number of years. I do not think that being flustered is the same as scamming you. I understand that he may have been confused and dealing with something of this value to you probably made you a bit resistant to his ignorance. There is no blame there. My blame is in saying that he was trying to scam you and that everyone, even the manager knew it. Ok, if he was trying to scam you, I guarantee his manager would NOT have given him ANY commission - but rather got into contact with Loss Preventions and had another associate handle you IMMEDIATELY rather than herself. Generally, we only get managers to do transactions for those hassling customers. That way, if anything else is said, it's directly to a manager and other associates can get to selling. Now, the goals for commissioned sales associates (they're not all commissioned, by the way) are pretty intense and I'm sure that the pressure alongside knowing that his job makes a big difference to customers doesn't help. I do think it was his fault for not knowing exactly how much he's supposed to charge or if you get a free this or that, but before you put down an entire company based on one experience (which they seemed to have made up for by your bragging about the price -which, by the way, just about everything is always on sale anyway), you said it yourself that he was "flustered". I think it is definitely an unfortunate situation, but it was handled and quite frankly it sounds like you're one of those customers who just likes to nag and complain. Congrats?

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RECENTLY FIRED JCP EMPLOY.
Conroe, US
Jan 09, 2010 1:08 pm EST

I worked at a JCPenney until yesterday 01-08-2010 and what the customers do not know is the pressure the company puts on its commission employees. If an employee misses their prodocutivity they will and can be fired. The productivity scale the company goes by is set to high in some cases and these poor fools that work there are
in fear of lossing their jobs every day..all managment upper and lower hasthe additude that we and employees are a disposiable resource. We are not allowed to transfere out of the commission area. If we can notmake productivity you have no value in any other part of the store...this I learned after working at the JCP in Conroe Texas I was one of the people hauling boxes and freight to get the store open, I sold over $128000.00 of commission merchandise in one year and I was told I have no value. This comes strightfrom the top all the down to the lowest manager...and their company creed is
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU ...BOYCOTT jcp
IN ALL STORES AND DO UNTO THEM AS THEY HAVE DONE UNTO THE WORK FORCE...

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Laura
,
Aug 19, 2008 1:49 pm EDT

I've never had those kinds of problems from my JC Penney Jeweler. Sounds like a disgruntled employee. But I love their discounts. I bought a 1 carat diamond wedding ring, 14K gold for $400. It was originally $3, 000. My mother in law got an extra discount though because she works there and it was associate shopping day. But still a great deal!

First sizing and cleaning are supposed to be free, so right on for getting the manager!

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10:58 pm EDT

JC Penney harassment and abuse

First of all this is for my mother. She doesn't understand much english. She works for a warehouse run by J.C. Penny here in Sacramento, CA., and she has been working there for about 8 years. For about those 8 years, most of her co-workers have or has quit due to verbal abuse. Today as she was working, the lead of her line screamed at her and over and over, smacked down her hand on the table where my mother was working. It wasn't the first time, and she is not alone in this situation. Too afraid to speak up, my mother has stayed working there. She finally spoke to me about this. The human recourse know of this ongoing situation and are not and or have not done anything about it.

I have a question. How can I contact a higher rank personnel in J.C. Penny to report this abuse.

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meda
,
Nov 11, 2008 12:33 pm EST

I would someone who is higher rank personnel in j.c.pennys to PLEASE call me! I have had alot of trouble at work and i have try to get it taken care of but they all saw me as being nothing but trouble thats not true! I try to talk to the big boss 11-10-08 about it and he put it as its just me and that i'm doing something wrong and i told him no i have try everything to be nice and i work very hard! thats just some of it there is more and it will take me forever to write it all! There was a co-woker and she qoit and she wrote a letter and told me what she put in it that when a co-woker is doing good in sales everyone wants to fight with her! I know she talk to someone in human recourse and nothing was done and there was this other co-woker who also talk human recourse about troubles there at work so this is why i'm writing you all cause i want to make sure something is done! Just to let you all know how great my manager was like i told the big boss what she did was wrong one day we got a new co-woker and our manager told us why she got fired from her other job cause they caught her in the back room having sex with a co-woker so they let them both go! Like i told the big boss our manager should not be telling us about it at all that has noing to do with us we'er co-woker's and not managers! Anyway i went and saw this lady and told her about it and told her everyone knows want happen to you and i told her i would told you about it but i could not due to losing my job so she is seeing a lawyer today! if someone can please get in touch ! THANK YOU! I hope someone can helpme!

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meda
,
Nov 11, 2008 11:45 am EST

What they did to your mother is very WRONG and i hope she has a good lawyer ! You know just cause we need to work don't mean we have to put up with their bull! I just walk off my job it sounds kind of what they did to me to really sad don't you think! I wish your mother the BEST!

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12:37 pm EDT

JC Penney account sold to collector

In 2003 I remember paying off my j c penny account. The amount was only $500.00 last year I started getting phone calls from aacc. This is the collection company that jcpenny sold my account to. They are claiming I never paid. They have no record and they are asking me for a receipt which I do not have. I paid this amount in cash. When I called jcpenny they said they have nothing to do with me and I should call the collection agency. I asked for a letter of dispute from acc and they send me one that said I owed them and I should provide a receipt. At this time I am in the process of applying for a house loan. I am sure this will affect me what can I do? Who can l help me. I have had a very ugly discussion with an operator from the collection agency, because he was very rude to me. I don't know who to call who got my payment? Can some one that knows about this things respond.

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Laurie
Haslet, US
Sep 25, 2008 3:07 pm EDT
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JC Penney's sent my 0 balance account to collections and will not speak with me either. I have not authorized any charges to the account since Nov 07 and paid off in Dec 07. My credit report reflects this payment.

It also reflects approx $100. additional charges that I did not authorize in Jan 08 at the same time they changed my mailing address so I did not receiveany statements so I could not dispute the fraudulent charges and made no attempt to collect the debt themselves.

File a complaint with the Federal Trade Commission against JCP for sending a paid account to collections. Also the TX STATE ATTORNEY GENERAL - JCP Corporate offices are in Plano, TX.

I also filed a Mail Fraud complaint with the US Postal Inspectors office due to the unauthorized address change.
I called and asked if creditors change your mailing address without your consent - they told me it was mail fraud and I was immediately transferred me to someone to take my complaint.

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chante
,
Jul 29, 2008 4:30 pm EDT

I am also experiencing the same problem. But i paid that account with a check late last year. Also a nother colllection company has called me everyday about this information stating that i owe them. This (collection company) calls me everyday about a debt i have aready paid. If someone finds help please respond.

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bettye
,
Jul 10, 2008 6:43 pm EDT

I DO NOT KNOW ABOUT THESE THING BUT I AM GOING THUR SOMETHING SIMINCLUR WITH A CREDIT CARD WHEN YOU FIND A ANSWER PLEASE LET ME KNOW

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11:35 am EDT

JC Penney fun family reward program

I was told when I ordered a blanket inline in January that I would receive a $20 rebate check (which I never got because they supposedly sent it to my email). Since February they have been charging me $9.95 /month for 4 months now. I called them & said I never received my rebate & I refuse to pay the monthly charges. I also said I called several times to cancel & was still being billed. I said the whole thing was a scam...I looked it up on complaint boards & want a supervisor now. Well, this nice guy named Hassen said there was no need & he would credit my acct. for all 4 months in 3-5 days, hopefully they will

Make sure to call and complain... they WILL take it off, but only if you don't stand for it! This board made me realize I wasn't the only one being scammed!

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1:52 pm EDT

JC Penney sbs fun family rewards

SBS Fun Family Rewards credit card charges - What a scam when ordering online from JC Penny's all of a sudden you end up with endless of these charges for $9.95 each. You apparently don't even have to had ordered the products! I was charged this $9.95 amount on my credit card on 4.22, 5.2 and 5.3. I did not order from JC Penny online each of these dates.
I had found this charge two other times from JC Penny and called and had the charges removed but this months bill had three charges on my bill! This is simply WRONG and a scam.. How do we stop this?

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braden
, US
Aug 22, 2011 8:09 pm EDT

My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no.

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snbella12
pittsburgh, US
Aug 30, 2012 2:38 pm EDT

Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one. When I was called to schedule delivery for my 1st order I was told that the order was in the wrong system and could not be delivered on 8/4 as I had requested when I placed the order. The order apparently was put into the “wrong system” and had to be redone. Due to this only part of my order was going to be available until 8/4. Where was the rest..well it still had to be made. The beds of course would not be ready till 8/8 and couldn’t be delivered until 8/11. So I was about to spend another Saturday waiting for stuff from Penny’s to show up. Then to my surprise on 8/11 the delivery company only showed up with the queen mattress and the bed frame. I was told sorry this is all we have. The “dropped” the bed frame in the guest room and slid the mattress with all the packaging into the bedroom and were out the door quick as bunnies. Where was the other bed set and my box spring? To quote Penny’s it was “missing”, which I come to find out it wasn’t. Penny’s never told the delivery company that it needed to be delivered. So the weekend of 8/18 I got to sit around again waiting for Penny’s delivery guys to show up. When they finally showed up on the 18th with the bed and box spring I had to ASK that they set the beds up and was told that they were not told that they had to do that. One of them dragged the box spring into my room and just left it sitting there. Didn’t bother to put the mattress on it or even make sure that the bed frame fit. I had to redo the whole bed myself and they even left the packaging that was on the mattress. Now for the 2nd order. On 8/4 the delivery guys couldn’t get my sofa through the door so I had to send it back. I ordered a new sofa online on 8/4 thinking that I wasn’t going to deal with a store again. With all my calls about my 1st order I asked that my new couch be checked on. I was told no problem with the order it’s waiting to be shipped to the delivery company, this was around 8/20. Then on 8/27 when I hadn’t heard anything from Penny’s yet I went online to check the order and found that it had been canceled. The reason for this? I couldn’t be given one. No one at Penny’s can tell me the reason why. My options were wait another 6 weeks for the same sofa or I could be offered a different one that they had in the warehouse in 3 weeks. The 3 week one was to big to fit in the apartment. My options were nothing or nothing at this point. It was sorry there is nothing we can do. But we would send you a $25 gift card to shop in our stores. I waited 4 weeks for a sofa. My mom hasn’t been able to visit me. I had to spend an extra week living with my ex-husband and I still don’t have a sofa. But they did say that they were “Sorry”.

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cdt2137
, US
Jun 22, 2011 12:44 pm EDT

I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!

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irishmiss
barryton, US
Dec 14, 2010 1:35 am EST
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Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

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braden
, US
Aug 22, 2011 8:09 pm EDT

My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no.

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snbella12
pittsburgh, US
Aug 30, 2012 2:38 pm EDT

Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one. When I was called to schedule delivery for my 1st order I was told that the order was in the wrong system and could not be delivered on 8/4 as I had requested when I placed the order. The order apparently was put into the “wrong system” and had to be redone. Due to this only part of my order was going to be available until 8/4. Where was the rest..well it still had to be made. The beds of course would not be ready till 8/8 and couldn’t be delivered until 8/11. So I was about to spend another Saturday waiting for stuff from Penny’s to show up. Then to my surprise on 8/11 the delivery company only showed up with the queen mattress and the bed frame. I was told sorry this is all we have. The “dropped” the bed frame in the guest room and slid the mattress with all the packaging into the bedroom and were out the door quick as bunnies. Where was the other bed set and my box spring? To quote Penny’s it was “missing”, which I come to find out it wasn’t. Penny’s never told the delivery company that it needed to be delivered. So the weekend of 8/18 I got to sit around again waiting for Penny’s delivery guys to show up. When they finally showed up on the 18th with the bed and box spring I had to ASK that they set the beds up and was told that they were not told that they had to do that. One of them dragged the box spring into my room and just left it sitting there. Didn’t bother to put the mattress on it or even make sure that the bed frame fit. I had to redo the whole bed myself and they even left the packaging that was on the mattress. Now for the 2nd order. On 8/4 the delivery guys couldn’t get my sofa through the door so I had to send it back. I ordered a new sofa online on 8/4 thinking that I wasn’t going to deal with a store again. With all my calls about my 1st order I asked that my new couch be checked on. I was told no problem with the order it’s waiting to be shipped to the delivery company, this was around 8/20. Then on 8/27 when I hadn’t heard anything from Penny’s yet I went online to check the order and found that it had been canceled. The reason for this? I couldn’t be given one. No one at Penny’s can tell me the reason why. My options were wait another 6 weeks for the same sofa or I could be offered a different one that they had in the warehouse in 3 weeks. The 3 week one was to big to fit in the apartment. My options were nothing or nothing at this point. It was sorry there is nothing we can do. But we would send you a $25 gift card to shop in our stores. I waited 4 weeks for a sofa. My mom hasn’t been able to visit me. I had to spend an extra week living with my ex-husband and I still don’t have a sofa. But they did say that they were “Sorry”.

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cdt2137
, US
Jun 22, 2011 12:44 pm EDT

I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!

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irishmiss
barryton, US
Dec 14, 2010 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

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slweezer
South Bend, US
Dec 07, 2010 5:40 pm EST
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Hello..I'm very upset about what happened w/ my experience at your store! I had problems w/ my glasses 3 times.First of all I had them sent back for the wrong prescription..2nd I had them sent back again for a scratch on the len's and a len's that was bowed.At that time they sent me a $25.00 gift card for my problem's.So the last time was that the glasses had another scratch on them and then asked for a refund! They in turn refunded me but had the audacity to take off the $25.00 that they had givin me for the issues I went thru.!I'am shocked at how much I had to do and then your store actually takes back the money at the end!I will never shop there and have never been treated w/ such disrespect!I hope this get's to the right person. Thanks but no Thanks!

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Kenneth Sneeringer
Grass Valley, US
Dec 08, 2007 12:00 am EST

Just letting JC Penny and other companies know I'm boycotting any company that flashes ads on my computer screen needlessly.

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JC Penney rip off

I bought several pieces of gold jewellery, online, via J.C. Penney. They sent me a receipt stating the s&h would be $22.93. I waited for weeks for the order, and finally checked the tracking page where I discovered that Penney's allowed each of the different distributors to tack on additional s&h fees to my order, which was being shipped in five separate packages, for an additional $81.63! That was in addition to the $22.93, Penney's said they were charging! I complained, and complained, returned the junky jewellery which cost $400.00, plus more than $100.00 to ship that trash! They only reimbursed me $41.00! I am so angry. Nowhere did the receipt, or order page on the Penney catalogue site say that there may be additional shipping and handling charges! Do not buy from Penney's online, especially jewelry. They are such a rip off! I am turning them into the Attorney General for my state to follow up on this rip off.

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9:15 am EDT

JC Penney Dissagree with being turned down for a card

I have just been turned down for a Jcpenney credit card, I have a $25, 000 Car loan out, and had a $107, 000 home loan last year, and we are now being approved for a $259, 000 Home construction loan, and the reason for this was " I have insuffiecent Credit history... HMMMM does not sound this way tom me... I and VERY dissapointed I was just at my bank two days ago for this loan... my credit scores have gone UP drastically over the years, I just got a Mastercard in the mail, three days ago...I totally am VERY upset with this desicion you have made!

Tracey Finck

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Laurie
Haslet, US
Oct 16, 2008 1:24 pm EDT
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You do not want a JC Penney card - because you will actually be dealing with GE Money Bank.

GEMB pads their bills by withholding payments received on time and posting them late, not sending statements, make unauthorized changes to your account information. All to increase interest fees and late charges.

Then gives you the complete run around and won't fix anything.

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Tim
,
May 16, 2008 6:06 am EDT

Consider that a blessing.

Credit card debit is a curse, and most of us...have too much debt and it can take years...and years to pay it off...

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accountholder
Palm Bay, US
May 02, 2008 10:50 am EDT
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A little advise to many credit accounts will GET YOU DENIED.
I work for JP Morgan Chase. Chill on the credit, use some cash.

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11:43 pm EDT
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JC Penney poor furniture delivery scheduling

Agreed to purchase bedroom furniture from J.C. Penney (somewhat hesitantly), agreed on a date for delivery. We did our part to prepare the room. We were given a window of 4 hours (all of which was during the work day which required someone to take off). The bottom line is that George Moving and Storage (contractor) called 4 1/2 hours later to say they were ready to deliver the furniture (in the dark and in the rain) at 9:40 pm on a Friday which we refused. The moving company closed at 5:00 pm and J.C. Penney customer service closed at 7:00 pm. So, Saturday we awaited J.C.Penney to take action for us to get our furniture and nothing happened the entire day. Monday the moving company was closed. Tuesday J.C.Penney customer service said we would receive our furniture on Tuesday. We wanted to be compensated for our loss of wages for the day and the only offer was $125.00 off of $3, 025.00. At first they did not want to offer me anything until the furniture was set up in my home which I would not allow. Because, if the answer was no, I wasn't accepting the furniture, which I didn't. I cancelled the order. The customer service rep seemed surprised. But, you know what I am tired of J.C. Penney treating the customer like crap. I'll take my business and go elsewhere. Don't say you were warned. Don't buy furniture from them if at all possible! I wished I would have seen this site before I even thought about purchasing it.

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runfre
Detroit, US
Mar 26, 2010 12:23 pm EDT

I just had a experience with them with some furniture. they are the worst and they delivery service sucks. wanted to know has anyone tried to file anything legally against them in this matter

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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