JC Penney
reviews and complaints

I purchased a jacket on 12/18/16. 1st of all the casheir was very rude, didnt say hello told me my total and just gave me my receipt without as much as a thank you. 2nd she didnt remove the security tag from the sleeve which didnt beep on the way out and 3rd I never recieved the $15 dollar reward for spending $50 or more which the 2nd and 3rd problems werent realized til I returned home. I returned to the store at maplewood mall mn and the cashier removed tag and called manager mouna about the reward and she argues with me about which day the reward started and then proceeded to tell me she couldnt do anytjing about it. Its not my fault your register didnt print my reward and that was part of the reaaon why I chose to shop at yoir store. Very diasapointed in the way I was treated.

Out of no where Jcpenney has lowered my credit this is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and asked and was told it was a random audit then spooked to the Supervisor who said it was something on my credit that is why Synchrony Bank determined this. Next I spoke with the MOD who said sorry there is nothing can do for you I am the highest person you can talk to and I am going to know disconnect the call. I have always made my payments on time and gone above and beyond monthly payment amounts and keeping account in good status. As with my credit I feel they should not base our credit history with outside sources when I been clearly a good, faithful and loyal member to jcp and to now treat me this way am no longer happy with the company. I am so upset with what JCPENNEY credit card services did to me that feel like I no longer want to for the rest of my life shop at jcp. I shopped at all the jcpenney outlets here in San Antonio TX so much that everyone new me and was always happy to see me and greet me. Thanks for bringing a customer joy during this holiday season, happy new year. They only want to take your money and advertise. They don't care about us the customer which with out all you good members, the company is nothing.

My wife and I were going to purchase many clothing items today 12-12-16 at JC Penney in San Jose, CA since she purchased a ring there several weeks ago. I found a pair of levi cargo camouflage 441 pants that I wanted a price check on. One of the clerks scanned it and said it was not on sale but for $69.00. I told her I'll pass. We continued shopping and then we stood in a long 15 minute line waiting to purchase our other clothing since there was a closed service counter in the men's dept. While standing in the line, I noticed other of the same levi pants hanging on a rack that had a sale sign for $39.00. I asked the cashier if she could do a price check on the same pants I had earlier done to confirm the price. She scanned it and it came to $39.00 from the $69 reg. price. In addition, the cashier never greeted us but asked us whether we had an awards card. She took the items and observed there were no price tag on the items. Then she said that she would have to find the other items that were similar and scan them to get a pricing. I then asked for the manager because I was steamed about this time! Maria came by and stood dumbfounded that I would actually make a complaint about the long lines, the different prices on the scanners, having the closed service counter while people are standing in a long line, and having people return clothes in the same line with people purchasing clothing. All she said was they never had return only lines and the other counter will open right before Christmas. No apologies, nothing! This was the worst customer service I have a experienced in a long time and it amazes me that this store can stay in business. LOUSY, LOUSY, LOUSY!

I spent $ 222 .23 on Dec 1st six winter jackets the cashier put the receipt in the red ill envelope but never said anything about it and when I had to return one jacket I ask the cashier about the promotion she said I should have received some coupon or something for forty dollars but he didn't give me anything but the receipt . She than called her manager who never presented herself she said she would look up my account than called back and the cashier said the manager told her the program was over on the 11th and couldn't do anything . Funny I saw it advertised on tv tonight still going on we do like to shop at Penny's but I must admit I did not appreciate the customer service very sad . I too work in retail and seems to me if you took a little more time to satisfy the customer they would want to come back I guess it doesn't matter anymore ! Disappointed in them I went to another store to buy my grandsons four pair of jeans. I hope someone will read this that actually cares about the customers and make some changes .

Thank you
Heidi Rodgers

Dear sir,

I ordered a aiden beveled full length leaning or hanging mirror on jcpenney.com on november 25, 2016 with an order # [protected]. Customer service representatives told me it was shipped on november 26. However, there has been no tracking number so far (Today is december 6 which is 10 days after it was claimed to be shipped).

I requested twice to customer service to track down where is the item, but so far got no response.

If it's missing, i'd like to cancel that order and replace an order, because right now the sale is still going on, the item price is $79.99 plus an additional 25% off. However, customer service told me they can't cancel that order either.

Would you please help me cancel that missing order and replace with a new order at the sale price and discount? Thanks a lot!

Best regards,
Jing wang

On Thursday December 1, 2016 at approximately 7:30 p.m. after seeing the little tikes truck advertised I went to the local store in hopes of purchasing two (2) of the little tikes trucks, but I could not find the item. I had four (4) associates trying to locate the advertised item and they could not find the item listed anywhere in your data base. I was offered to pick out a truck that was similar for the same price, so I did. After doing the order I was told that the items would have to be shipped to my house and they would waive the shipping fees, however I would have to pay the taxes and that is when I said no thank you, when I purchase something online there is no tax. I left my disabled wife at home because I thought it would not take that long to purchase two trucks. I spent at least an hour in the store and still did not have the trucks in hand that was advertised. The best I can understand this is a case of false advertisement. My desired solution is that I be given the trucks listed at no cost due to the false advertising and my having to spend so much time in the store, while my disabled wife was home alone.

I am very discouraged by your black friday promotion this year. I was fortunate enough to receive one of these coupons and attempted to use it online per instructions. I used the chat feature on your website and they told me I could not use the coupon online and needed to wait until after 5p to use in store. That is not what the coupon states as you can see. Very frustrated by poor customer service.

I hated the arrangement for 11/24/16 Black Friday at JCP Northridge I observed handicap people having to stand in line just to get a $10 coupon. Plus only one long line open for customers what a awful experience. Cold and windy no signs saying it was only one line. I was parked in the mall parking lot had to walk around to JCP parking lot because there was only one door that was going to be opened. Extra long line because your employees have trust issues. When shopping the prices didn't match the sale AD. I purchased cooks brand toaster was ringing up $19.99 literally took 20 mins to correct the problem that it should be $9.99 plus the rebate of $5. There is no rebate available like advertised I looked on the jcp rebate site no toaster which means that's another false advertising. Your registers aren't updated after waiting in the longest lines ever. I arrived on 11/24/16 at 5pm I was told no more coupons which is fine but while paying sale associate says there will be coupons handed out at 6am 11.25.16 so you have coupons for next day which wasn't advertised but no more for the day that was advertised. That's deceiving customers. So now today 11.25.16 I arrived at JCP for a coupon at 8am again no more coupons available. I'm sure there wasn't a line at 6am when most customers aren't aware of coupons being handed out. Fix all these useless mistakes, open more doors next time and continue to hand out coupons at least for 2 hours instead of the next day.

It has come to my attention that at store # 2814 in Elmhurst, Queens, the GM - Oral Syncere - is mistreating employees. Not only reducing hours for holiday season, but forcibly making workers work on Thanksgiving Day due to insufficient volunteers. Also, this GM has taken it upon himself to overflow stockrooms with merchandise, created fire hazards on the sales floor, as well as carrying himself in a very unprofessional manner.
I would like for these issues as well as this individual be investigated throughly.
Thank you.

I purchased approximately $1, 900 of draperies from JC Penney's on May 16, 2016. I was told that I had $90 rewards that I could use and that the points did not expire. I had never used this program before and did not know that a certificate would be issued to me especially since the lady in the drapery department said the points never expired. I called today 11/22/16 inquiring about how to get to the points to use them. I was told that a certificate was issued to me via email and that it was good for 60 days. I also had 60 days after expiration to inquire about this. I did not get the certificates. I could not inquire within 60 days about something I didn't get. They tell me there is nothing they can do about it, that the certificates were emailed and regardless whether I received them or not they have expired. Very poor customer service. They also disconnected my call which prevented me from competing the survey. I have made some purchased for Christmas that I intend to return. You may not give me the $90 credit in certificates but you will lose more than that in the long run. I had started coming back to your store to shop. No more. Very dissatisfied customer.

I have ordered a Patio Furniture online in the amount of $902.59 online on May 27, 2016. I've waited for a month and still the furniture was never delivered. I've been calling JC Penney to follow up and still I didn't get a proper answer. I decided to cancel it sometime in July. The amount kept showing on my statement for the succeeding and despite constant calls to JC Penney, they have not resolve this issue. I was never given the credit back.

On November 10, 2016 went to JC Penny in Marley Station in Glen Burnie, MD to purchase boots for child. They had what I was looking for but not in the size I needed. Asked sales associate if she could call another store and if they had to put on hold. She said phones were not working and gave me the number in which was the wrong number. Told her and was not interested in trying to get me the right number so proceeded to go to another sales associate who did not offer to call the store but did give me the number. Call number one, reached a sales person that put me on hold for over 15 minutes and I hung up and tried to call back. Call was never picked up. Call number 3 sales associate was to transfer me and was cut off. Call number 4 sales associates put me on hold although she just put the phone down and I could hear her conversing with the customer and after holding for about 10 minutes I hung up. Call number 5 called back got same associate and was cut off, although I wonder if that wasn't done purposely. Call number 6 I asked to talk to a manager in which I finally did and she was the one and only who took my number and checked to see if it was available and had someone call me back. What a horrible experience! I have called other department stores and never experienced this type of issue I had with JC Penny. What a shame you don't put more emphasis on your employees to give better service to the consumer.

I have been waiting for an order I ordered online that was supposed to ship to the store for over two weeks now. I spoke to Nicole yesterday and she then reorders everything and gets it shipped to my house. of course they no longer had the shoes I wanted for my daughter so she had to get me to chose another pair. However I received a confirmation that the order was shipped today and notice it is a wrong size... so I call to the store today and Nicole is out and asked to speak to a Manager so hopefully someone can correct it. Nicole only said it is now saying it is out of stock in that size and asked me if I want the jcpenny.com number... All she had to do is ask me If I would like another shirt in the size my daughter needs but she did not. And of course at the end my problem is still not corrected!

I was shopping 10/10/2016 and I wanted to purchase some custom jewelry and I approached Justin, he was attending a customer, I ask him briefly if he would please ring me up after he finish with his customer. His replied was I can go around the corner to another cash register . I told him I will wait due to the long lines at the other registers. He smiled indicating to me he will take care of me.He was showing the customer some chains, she did not buy it . He wrote the customers name on a note book for futher information on a product . He continue taking his time putting paper work in other cabinet etc . After he walk away and looked like he had no intentions to take care of me . After waiting approx 15 minute he came up to me with a smirk and said ill be back I have to go to the bathroom. I said oh no . That not nice vie been waiting I'm going to report this, I was being discriminated because I wasn't buying expensive jewelery . After I told him I will report him his responds was go ahead . I spoke to another supervisor by the name of Miriam at the shoe dept . She was very professional and she apologized . I ask to speak to her higher authority and she called Greta but she was busy with a customer and never came . I called Vicky Dinarro store manager im still waiting for a call back . I think it is not acceptable that your employee Justin treats customers with such disrespect and discriminate because he want to take care of customers different base on what they are spending .Im sure your employee are not train to pick and choose who they want to serve. I would like that you send Justin to some training on how to treat customers . he should not be allow to use this conduct .His work perfomance show not be tolerated . He should be suspended or lower from his position I believe all your employee represent Jcpenny . he is not doing a good job . I look forward hearing from you . My email address is [protected]@gmail.com.

On August 31, 2016, we ordered a queen bed and box spring and mattress set. The bed is shipped UPS, the box spring and mattress were to be delivered, separately, by a separate company who would arrange deliver with us. When the bed arrived via UPS, the bedframe was damaged and bent. It was returned to Pennys. Pennys then informed us that in order to obtain the queen bed, we would now have to get refunded, and order another bed at current cost, instead of the sale price. We did not purchase another bed. We did eventually receive a refund at the sales price.

Meanwhile, the company delivering the box spring and mattress did not contact us for a delivery date. My wife called them, after two weeks, directly to set up a delivery date, to ensure proper driving instructions and confirm the delivery date. They declined to set a date, insisting that must done via robo call. We waited until week, and happened to receive the call, set for delivery, on August 23rd between 10am and 2pm. We moved our bedroom and set up our other queen frame (has no mattress).

On Saturday, August 24th, at 9 am, I received a call from the delivery company, informing me that they had a King mattress and Queen box spring, and asked if that is what we had ordered. That wasn't our order of course. They informed me to contact Pennys and that they would do the same since we couldn't accept delivery of a King mattress and Queen box spring.

I spoke with Pennys who disputed the delivery company telling me they shipped the correct box spring and mattress set. Pennys requested that the company recheck their stock, that I should receive a call from them by Tuesday. The person I spoke with at Pennys was helpful and apologized for all of this delay, but was going to request that we be compensated for all the hassle and delay. Ticket No. T16051383.

By Tuesday, August 27th, we did not receive a call from the delivery company, so my wife called them. They informed her that they had sent an email to Pennys on August 24th, that they did not have the queen mattress and entered into their system that the mattress had been 'delivered'. It was never delivered. After more discussion, they informed us that the order had to be cancelled and reordered, and sent to them from Pennys.

My wife, again, called Pennys. She was informed the order for the Queen box spring and mattress set must be cancelled and the sales price refunded, then we would need to re-order the set, at the current price (it had been on sale), and then, wait, once again, to have it all delivered thru the same company that lost the last order. It's already been a month since ordering the bed (which was damaged and returned), and the Queen box spring and mattress set was ordered. We could not receive any expedited delivery, in fact, the company said it could not do so, and any delivery would have to go thru the robo call schedule, after Pennys sends out the set to them.

We refused to go thru another month of this nonsense. We will be receiving a refund check for the box spring and mattress set, but no compensation for any of our time, trouble and patience in chasing this all down, and still, not receiving what we ordered. I do believe we are entitled to compensation from Pennys. I will not do business with them again.

Ok, so it seems every time I just get used to a particular stylist there, they leave, so I take a chance on another one, and this is the last time I will do that, as well as I will never go back to the Styling Salon at JC Penney, (The Loop), Orlando, Florida.
I saw a "new" stylist, and while she did take time to try to achieve what I wanted, and also educate me for the overall health of my hair, when I left, I really did not like the color that I got, but I was willing to try to get used to it, however, after spending over $100 for the service, specifically to cover my grays, and the next day, I still saw patches of grays, I was very disappointed!
I called to request the stylist to re-do my hair, as I felt it only fair, and I spoke to the "Manager" of the Salon, who made the appointment herself for me to see the woman who had done my hair.
Well, when I got there, (after driving 45 minutes mind you) that stylist was not even there! I had received NO phone call out of courtesy to let me know that, NOTHING! So, I was angry, and left.
I called back the next morning and spoke with the "Manager" and I use the term lightly, because she is very discourteous and unprofessional, and she apologized, and said, "Oh, I'm sorry, I should have called you" wow...really? you think? smh! So, again, she scheduled me with yet ANOTHER stylist to redo my hair..so, having been through this before, I called just now to confirm my appointment for today, and guess what? I WASNT EVEN SCHEDULED! I am livid, and I wish there was someone I could report this too, someone that is over this so called "Manager" to let him or her know of the unprofessionalism that is taking place in that Salon, and I assure, after they "fix" my hair today, I WILL NOT BE GOING BACK THERE AGAIN!

Bought a mattress paid over $1200 bought the suggested slip cover put it on as soon as it arrived the mattress is caving in on both sides there are deep depressions on each side and a lump in the center called warranty people they come out flip flop the mattress take measurements pictures and leave never to hear from them again that was may 21/2016 finally called them 8-8-2016 to be told the mattress has a stain I explained that a stain which I didn't see has no bearing on the mattress caving g in they don't want to do anything about it leaving us with a mattress that's literally falling apart

+July 20, 2016 My jcpenny user id:apmurawka. Other info: order or bag #:
c150-[protected] and product web id:7991013. Discription: lane 7 menory foam matress. Offer for day was 25% off for jcp.com, salesgirl in 30's on online order from 7;30 to 7:45, refused to make change to order and insisted only 10%. Details of offer can be found on jcp.com website. On face page was first occurance where offer was found. Offer was repeated through jcp, com shopping website.
Resolution: Be given the special offer the for day and have online salesgirl chastized and repremended. Plus supervision so ativity ends, l certian that this activity does not occur online often. I shop online often most times at jcp.com. This is the first time I had the occurance anywhere!

Albert Murawka, 17038 Rock Harbor Clinton township, MI 48038
home phone: [protected] cell phone: [protected]
email: [protected]@att.net

I ordered a Fabric Possibilities sofa on April 5th, and it was expensive -- over $1200. I was told to expect it within 6 to 8 weeks, and finally got it 10 and a half weeks later. It would be hard to have more messup, delay, rejection, and confusion than in this order. They actually called me on May 11th and said within 2 to 5 days, my sofa would be delivered and so I had my old furniture hauled and with an empty room, sat waiting. Then I never heard from them until I started asking when. I got the sofa at 4 pm on Saurday June 18th.

The sofa and fabric are adequate, but I stupidly purchased a protection plan which turned out to be some bottles of cleaning product which I will use to clean my own stains! $150 for this "protection plan." I must say that when I objected, Penney refunded that charge.

Today's lesson, children: Don't order custom furniture; don't buy furniture at Penney's; abandon hope. This whole thing was a "never again" for me.
]

I went in to get my hair colored and highlighted on June 21, 2016. I told her I did not want a brown with red tones and picked out the color. She started coloring my hair without doing the highlight I asked her about it and she said she would highlight after ? So she colored and then rinsed and highlighted well guess what the highlight did not take plus I ended up with red hair she said well you can come back and I will highlight again as if I would let her touch my hair again. She was too busy doing her cousins hair and another co worker hair and talking about how bad their manager was. I had dye stains all over my face then she handed me off to another girl to blow dry she had no idea how to do it. I now have red hair and will have to go have it redone. I had been there once before and a girl named April had done it and it came out good. I have never had it colored then the highlight done it has always been done at the same time. I think she was too lazy to do it right.