JC Penney
reviews and complaints

On November 10, 2016 went to JC Penny in Marley Station in Glen Burnie, MD to purchase boots for child. They had what I was looking for but not in the size I needed. Asked sales associate if she could call another store and if they had to put on hold. She said phones were not working and gave me the number in which was the wrong number. Told her and was not interested in trying to get me the right number so proceeded to go to another sales associate who did not offer to call the store but did give me the number. Call number one, reached a sales person that put me on hold for over 15 minutes and I hung up and tried to call back. Call was never picked up. Call number 3 sales associate was to transfer me and was cut off. Call number 4 sales associates put me on hold although she just put the phone down and I could hear her conversing with the customer and after holding for about 10 minutes I hung up. Call number 5 called back got same associate and was cut off, although I wonder if that wasn't done purposely. Call number 6 I asked to talk to a manager in which I finally did and she was the one and only who took my number and checked to see if it was available and had someone call me back. What a horrible experience! I have called other department stores and never experienced this type of issue I had with JC Penny. What a shame you don't put more emphasis on your employees to give better service to the consumer.

I have been waiting for an order I ordered online that was supposed to ship to the store for over two weeks now. I spoke to Nicole yesterday and she then reorders everything and gets it shipped to my house. of course they no longer had the shoes I wanted for my daughter so she had to get me to chose another pair. However I received a confirmation that the order was shipped today and notice it is a wrong size... so I call to the store today and Nicole is out and asked to speak to a Manager so hopefully someone can correct it. Nicole only said it is now saying it is out of stock in that size and asked me if I want the jcpenny.com number... All she had to do is ask me If I would like another shirt in the size my daughter needs but she did not. And of course at the end my problem is still not corrected!

I was shopping 10/10/2016 and I wanted to purchase some custom jewelry and I approached Justin, he was attending a customer, I ask him briefly if he would please ring me up after he finish with his customer. His replied was I can go around the corner to another cash register . I told him I will wait due to the long lines at the other registers. He smiled indicating to me he will take care of me.He was showing the customer some chains, she did not buy it . He wrote the customers name on a note book for futher information on a product . He continue taking his time putting paper work in other cabinet etc . After he walk away and looked like he had no intentions to take care of me . After waiting approx 15 minute he came up to me with a smirk and said ill be back I have to go to the bathroom. I said oh no . That not nice vie been waiting I'm going to report this, I was being discriminated because I wasn't buying expensive jewelery . After I told him I will report him his responds was go ahead . I spoke to another supervisor by the name of Miriam at the shoe dept . She was very professional and she apologized . I ask to speak to her higher authority and she called Greta but she was busy with a customer and never came . I called Vicky Dinarro store manager im still waiting for a call back . I think it is not acceptable that your employee Justin treats customers with such disrespect and discriminate because he want to take care of customers different base on what they are spending .Im sure your employee are not train to pick and choose who they want to serve. I would like that you send Justin to some training on how to treat customers . he should not be allow to use this conduct .His work perfomance show not be tolerated . He should be suspended or lower from his position I believe all your employee represent Jcpenny . he is not doing a good job . I look forward hearing from you . My email address is [protected]@gmail.com.

On August 31, 2016, we ordered a queen bed and box spring and mattress set. The bed is shipped UPS, the box spring and mattress were to be delivered, separately, by a separate company who would arrange deliver with us. When the bed arrived via UPS, the bedframe was damaged and bent. It was returned to Pennys. Pennys then informed us that in order to obtain the queen bed, we would now have to get refunded, and order another bed at current cost, instead of the sale price. We did not purchase another bed. We did eventually receive a refund at the sales price.

Meanwhile, the company delivering the box spring and mattress did not contact us for a delivery date. My wife called them, after two weeks, directly to set up a delivery date, to ensure proper driving instructions and confirm the delivery date. They declined to set a date, insisting that must done via robo call. We waited until week, and happened to receive the call, set for delivery, on August 23rd between 10am and 2pm. We moved our bedroom and set up our other queen frame (has no mattress).

On Saturday, August 24th, at 9 am, I received a call from the delivery company, informing me that they had a King mattress and Queen box spring, and asked if that is what we had ordered. That wasn't our order of course. They informed me to contact Pennys and that they would do the same since we couldn't accept delivery of a King mattress and Queen box spring.

I spoke with Pennys who disputed the delivery company telling me they shipped the correct box spring and mattress set. Pennys requested that the company recheck their stock, that I should receive a call from them by Tuesday. The person I spoke with at Pennys was helpful and apologized for all of this delay, but was going to request that we be compensated for all the hassle and delay. Ticket No. T16051383.

By Tuesday, August 27th, we did not receive a call from the delivery company, so my wife called them. They informed her that they had sent an email to Pennys on August 24th, that they did not have the queen mattress and entered into their system that the mattress had been 'delivered'. It was never delivered. After more discussion, they informed us that the order had to be cancelled and reordered, and sent to them from Pennys.

My wife, again, called Pennys. She was informed the order for the Queen box spring and mattress set must be cancelled and the sales price refunded, then we would need to re-order the set, at the current price (it had been on sale), and then, wait, once again, to have it all delivered thru the same company that lost the last order. It's already been a month since ordering the bed (which was damaged and returned), and the Queen box spring and mattress set was ordered. We could not receive any expedited delivery, in fact, the company said it could not do so, and any delivery would have to go thru the robo call schedule, after Pennys sends out the set to them.

We refused to go thru another month of this nonsense. We will be receiving a refund check for the box spring and mattress set, but no compensation for any of our time, trouble and patience in chasing this all down, and still, not receiving what we ordered. I do believe we are entitled to compensation from Pennys. I will not do business with them again.

Ok, so it seems every time I just get used to a particular stylist there, they leave, so I take a chance on another one, and this is the last time I will do that, as well as I will never go back to the Styling Salon at JC Penney, (The Loop), Orlando, Florida.
I saw a "new" stylist, and while she did take time to try to achieve what I wanted, and also educate me for the overall health of my hair, when I left, I really did not like the color that I got, but I was willing to try to get used to it, however, after spending over $100 for the service, specifically to cover my grays, and the next day, I still saw patches of grays, I was very disappointed!
I called to request the stylist to re-do my hair, as I felt it only fair, and I spoke to the "Manager" of the Salon, who made the appointment herself for me to see the woman who had done my hair.
Well, when I got there, (after driving 45 minutes mind you) that stylist was not even there! I had received NO phone call out of courtesy to let me know that, NOTHING! So, I was angry, and left.
I called back the next morning and spoke with the "Manager" and I use the term lightly, because she is very discourteous and unprofessional, and she apologized, and said, "Oh, I'm sorry, I should have called you" wow...really? you think? smh! So, again, she scheduled me with yet ANOTHER stylist to redo my hair..so, having been through this before, I called just now to confirm my appointment for today, and guess what? I WASNT EVEN SCHEDULED! I am livid, and I wish there was someone I could report this too, someone that is over this so called "Manager" to let him or her know of the unprofessionalism that is taking place in that Salon, and I assure, after they "fix" my hair today, I WILL NOT BE GOING BACK THERE AGAIN!

Bought a mattress paid over $1200 bought the suggested slip cover put it on as soon as it arrived the mattress is caving in on both sides there are deep depressions on each side and a lump in the center called warranty people they come out flip flop the mattress take measurements pictures and leave never to hear from them again that was may 21/2016 finally called them 8-8-2016 to be told the mattress has a stain I explained that a stain which I didn't see has no bearing on the mattress caving g in they don't want to do anything about it leaving us with a mattress that's literally falling apart

+July 20, 2016 My jcpenny user id:apmurawka. Other info: order or bag #:
c150-[protected] and product web id:7991013. Discription: lane 7 menory foam matress. Offer for day was 25% off for jcp.com, salesgirl in 30's on online order from 7;30 to 7:45, refused to make change to order and insisted only 10%. Details of offer can be found on jcp.com website. On face page was first occurance where offer was found. Offer was repeated through jcp, com shopping website.
Resolution: Be given the special offer the for day and have online salesgirl chastized and repremended. Plus supervision so ativity ends, l certian that this activity does not occur online often. I shop online often most times at jcp.com. This is the first time I had the occurance anywhere!

Albert Murawka, 17038 Rock Harbor Clinton township, MI 48038
home phone: [protected] cell phone: [protected]
email: [protected]@att.net

I ordered a Fabric Possibilities sofa on April 5th, and it was expensive -- over $1200. I was told to expect it within 6 to 8 weeks, and finally got it 10 and a half weeks later. It would be hard to have more messup, delay, rejection, and confusion than in this order. They actually called me on May 11th and said within 2 to 5 days, my sofa would be delivered and so I had my old furniture hauled and with an empty room, sat waiting. Then I never heard from them until I started asking when. I got the sofa at 4 pm on Saurday June 18th.

The sofa and fabric are adequate, but I stupidly purchased a protection plan which turned out to be some bottles of cleaning product which I will use to clean my own stains! $150 for this "protection plan." I must say that when I objected, Penney refunded that charge.

Today's lesson, children: Don't order custom furniture; don't buy furniture at Penney's; abandon hope. This whole thing was a "never again" for me.
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I went in to get my hair colored and highlighted on June 21, 2016. I told her I did not want a brown with red tones and picked out the color. She started coloring my hair without doing the highlight I asked her about it and she said she would highlight after ? So she colored and then rinsed and highlighted well guess what the highlight did not take plus I ended up with red hair she said well you can come back and I will highlight again as if I would let her touch my hair again. She was too busy doing her cousins hair and another co worker hair and talking about how bad their manager was. I had dye stains all over my face then she handed me off to another girl to blow dry she had no idea how to do it. I now have red hair and will have to go have it redone. I had been there once before and a girl named April had done it and it came out good. I have never had it colored then the highlight done it has always been done at the same time. I think she was too lazy to do it right.

To whom this message may concern at the jcp credit center. I James Rodgers have recently called in regards to my fiance's jcp credit card balance, which presently has an exceeding balance due to the nature of the massive interest that comes with power to buy. We recently welcomed another child into this world and we are now a family of 4 on a single income. Little did we know our 2nd kid is on a different insurance than our 1st due to government changes. Even more surprising our hospital bills our astronomical. What I'm getting at is that paying our medical bills monthly now is really chipping into our debt bill that we owe on her card. I called to see if we could close our card or make payment arrangements and within five minutes completely rejected and told I'm sorry we can't help you. Granted your in business to make money and profit and have growth, but as an assistant manager myself, the process was handled poorly. Big companies and credit companies anymore have no empathy or compassion for descent hard working tax paying Americans. I'm disgusted that after explaining our situation and asking for some assistance in making smaller payments for a few months until we get back on our feet, Im turned down and simply talked to like dirt on the bottom of someones shoe. Like previously mentioned I'm an assistant manager for Lowes and use these experiences to make myself n my company better by simply being human. We all put our pants on the same way. I realize nothing will come of this I just wish I would have been given enough respect b y the agent who took my call to let me vent.

Thank you
James Rodgers

DO NOT ever purchase appliances from JCPenny! My husband and I purchased a washer and dryer a month ago. The sales rep offered for us to try to put the purchase on a JCPenny card for no interest for 3 years. We got approved for less than half the price of the purchase and paid for $800 of the purchase via our bank card.

They are not set up to take credit cards or debit cards for a purchase. They have you use your personal payment towards gift cards to then purchase the product because it goes through their ".COM" department. This explanation did not make sense but we went ahead and did it since we have shopped at JcPenny for years.

The order was split into two, between or personal payment the JcPenny card. Three days after our purchase we started receiving emails that there is a problem with processing our payment and to call as our order will be cancelled.

I called and was transferred at least 10 times and also blind transferred between the following departments; credit, .com, and small appliance and no one was willing to help.

We were told because it was two separate payments, and our JcPenny card was for $500, that the .com department charged $1.00 for each payment for security reasons. Again, this does not make sense. We were told we were charged $2.00 over our $500.00 limit so the transaction was cancelled. I offered to pay the additional $2.00 over the phone with my own credit card and they would not take it.

I finally reached Susan in the .COM department in Columbus Ohio who was the only helpful associate. Susan could not understand how this could happen and that they would lose a $1300.00 sale over $2.00. She apologized many times and explained that selling appliances was new to JcPenny. She got us on the line with credit and provided us with $70.00 in rewards to cover the $2.00 and the inconvenience. Credit still would not correct the issue. We provided our social security several times per JCPenny's directive to see if they would increase our credit limit to cover the $2.00 overage, and they would not. Now our credit has been checked too many times and we cannot get financed anywhere else to purchase a washer and dryer.

We received a call from someone in the small appliance department indicating that she had credit on the line and due to the inconvenience they are willing to increase the limit to finance the entire purchase. She also stated check was in the mail. I didn't understand what check is in the mail meant and she explained, because $800 of it we paid for on our own on gift cards, that a check has been issued to refund the money and she confirmed my address. This was a month ago and I am still out $800.00 and without a washer and dryer to do laundry for 3 small children.

When she put credit on the line and said she had already talked to them and is willing to finance us for entire amount, they once again did not increase our limit. I am not sure why she was so sure they would and certain they I was getting an $800 refund.

I was called by two separate managers and said they would have this corrected two weeks ago. No one has called or followed up with me. I am out $800.00, too many inquiries on credit and without a washer and dryer.

I am contacting an attorney and the better business bureau. This is such a convoluted mess and JC Penny does not know how to do business.

Do not use JCPenny for anything! I bought my clothes from them for years, but I will no longer use them for anything.

On Feb 20, 2016 @12:07 p.m. I purchased the following:2 pair Dusty Cooper Multi Corina Grommet Top Sheer panels @$29.99 per panel. In addition I purchased 4 Ivory Home Bayview Grommet Top Sheer Panel @$23.pp per panel. I did receive an additional 20% off on these items. The problem is on Feb. 26 2016 these same items went on sale for $10.00 of every $25.00 spent. For me that added up to an additional$40.00 off. I went to the Penny store in Green Bay(there is only one) to see if they could credit my account the difference and was told No. I then asked if I returned them, if I could repurchase them. She said yes but they needed to be packaged and re-purchased. This is 25mi. round trip. Is this your policy, to make a customer take the item off the rod, re-bsg them, return them to the store and then repurchase them take them back home re-hang them . Would it not be more customer friendly just to give them the credit at the store. As you are well aware of, there are a lot of dept. stores where you can purchase curtains for the same price or less. I was just wondering if this is your policy. Thank-you for taking time to read this. I will be waiting to hear from you regarding this matter. Sincerly yours Jane Gonion 2425 Manitowoc Rd Green Bay, Wi.54311 [protected]@att.net

Never purchase any bed or furniture items from j. C. Penny !

Purchase their top end sterns and foster bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom makes the sterns and foster bed, replied to my complaint and just passed the buck (Can) down the road and did not want to deal with it. The wife put pillows in the middle of the bed to keep her from rolling downhill towards me.

I contacted the customer service dept per jc penny's staff about my problem... After chasing j. C. Penny's customer service I finally got an appointment for a furniture person to come out and examine my mattress set.

The furniture rep immediately looked at my mattress and even saw visually how crappy it was, and sinking in the middle. He took measurements, photos, and did his normal work... He told me it was defective and it reflected in his report to j. C. Penny customer service. I also took pics of my mattress which looks brand new.

After his report was submitted, j. C. Did not respond. 2-1/2 weeks went by and I called the rep and they confirmed the report was e-mailed to them and had copies of the sent mail (Not being returned as undelivered)...

J. C. Penny's customer service dept denied they ever got anything per mr. Timothy despite e-mail going through.

Now mr. Timothy was a very nice person on the phone and was willing to submit an e-mail to ms. Margret (In the same office as him) , however the supervisor (Ms. Margret bathke) was another subject. They were suppose to call me back in 1 hour, but that never happened until a day or so later.

The local rep submitted the report 2 times to jc and to its supervisor, a ms. Margret bathke at their center, supposedly located at: 11800 west burleigh, milwaukee, wis. 53223

I was offered an exchange, upgrade, or refund. It was made clear to them from the beginning I wanted a full refund for the defective bed set, as I am buying something else.

Ms. Bathke on the phone was evasive on my direct questions, did not answer my questions at times, and was "smirking (Laughing) about the matter, and really did not care.

Ms. Bathke told me someone would be scheduled to pick up the mattress, but would not give me a refund check until after the mattress was picked up and "return" to the warehouse half a state away which could take days to weeks to ship.

Basically between the bed set being picked up and shipped I was looking at another week or 2 without any bed and this was not acceptable to the wife or myself. I paid cash for this bed set and wanted an immediate refund check. I asked them to fedex it overnight and they refused.

Overall, j. C. Penny's is pathetic and their furniture is sub-standard. With the lack of care by mr. Margret bathke and her "smirking" on the phone... It shows how un-professional they are. A further study about this mattress; I found thousands of complaints.

Further research revealed that sealy (Sterns and foster) is discounting this product line in lieu of a newer mattress in april 2016 due to the poor quality workmanship. Also, the only reason they are offering discounts in the store or coupons... Is because they are trying to dump their poor products on customers before their new line comes out.

As of tonight the wife and I went out and spend thousands of dollars for a new bed set (Not from j. C. Penny, and not any sealy product) , and of much better quality.

Stay away from j. C. Penny's and any sealy product.

I am a former employee from JcPenny in Mcallen Tx. I was hired as seasonal and i was let go on December 26th, 2015. Ive been waiting for my W-2 to come in the mail and it's already February 15th and i still haven't received anything. I've called this number [protected], the lady did not give me much information, just that she would send me an email on instructions on how to get my W-2. I listen to the machine that you guys have to get my W-2 as a former employee and when i log in to the former employee kiosh it doesn't show anything and it takes me to another page that tells me that i am not authorized to be on that page. All i want is my W-2 which you guys should have had send to me in January. I would really appreciate if you guys could just send it to me by email at itati.[protected]@rocketmail. com so i can print it. My name is Itati Rocha
and my employee number was [protected]. if you need any other information feel free to contact me at [protected]. Thank you

Jan 30, I placed an order online at JCpenny.com. Shortly after that I received an email stating that I needed to contact customer service (CS) or my order would get cancelled. At 4:59 pm I called CS and the CSR assured me that the order was good and would ship.

Jan 3, I received an email telling me that:

We have not heard back from you regarding your recent order. Since we were unable to authorize your payment, we have cancelled the items below...

I call CS and spent one hour on hold as well as talking with 4 CSRs and 2 credit people. No one was able to solve my problem. Three of the people – Alaina, Stacy and April, the others did not /would not give me their names.

I have a platinum card with JC Penny and there is nothing wrong with my credit account. I have more than $1, 500 available to purchase an order totaling $70.83.

If JC Penney wants to keep me as a future customer than they should just give me the items for free.
Order #[protected]. The time I wasted is worth way more than that. I am a CPA and this is tax season.

JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off, that's fine, just tell me the truth. They said they were still working on the schedule. I knew they were lying because everyone else in the store was given hours for that week. After my work week ended, I called and asked for management to contact me and let me know what was going on. They never did get a call and was never put back on the schedule. This situation was disrespectful, unreasonable and irresponsible on the part of management. I contacted JC Penny Corporate and filed a complaint against management. I have heard nothing since. I could have found another job in the meantime. It was very selfish of them. Then, when I called the corporate office, again, to tell them to mail my check to me; they mailed me 4 checks of pay that, apparently, I had never received through direct deposit. Management had my money all this time and never gave it to me during weeks that I had worked. When corporate mailed me the checks, I deposited all, figuring this is money they owed me. Two days later, after I made bill payments of my own, they stopped payment on one of their checks ($140.) which caused my account to overdraw by $95 because of bills of my own that I had paid. When I called to straighten it out with JC Penny Corporate office, their response was that I deposited the check so it was my fault. I told them that they were responsible because they issued the check in first place and neglected to contact me first. Till this day, it has not been resolved and cost me $235. in overdraft fees and bills that did not get paid. This was the worst employment situation that I have ever encountered and JC Penny owes me for this unjustified cruelty.

I purchased a curio cabinet from J C Penney in the beginning of November, 2015. I was called by the delivery company to say the cabinet was broken and a refund would be ordered. I have not received the cabinet nor the refund. I have called the company many times and the last three people I spoke to...Deborah, Rick and Ivan...And I am still waiting for my refund check. There is always an excuse. The last one was they gave me a credit on my card. "I want a check" and will not purchase from them again. It is now mid January 16, 2016. I have received nothing but lies from all the customer care people. Again, after the 4th call, I am told I will receive a check in the mail. The incompetence of the staff is unbelievable.

To Whom It May Concern, I purchased a Set of Microfiber King size Sheets In Oct. of this Year from Your Company. Since Only using them a few time there seems to be a Big problem in the quality of this item. The Sheets were very soft and comfortable at the beginning but after a few uses they started to pill up with little bumps, even on the Pillow cases. As a result we DO NOT like the way they feel or look, they are Scratchy and VERY Uncomfortable. Im Really Saddened with your quality Control that has your Company Name on it. They have ended up in this very short time to be a Nightmare for us and for us to NOT want to go back to purchase anything that You Put your Name on... What Can Be done About this ? Carolyn Nichols 367 Ashley Dr. Haines City Florida, 33844