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JCPenney Complaints & Reviews - They failed to update my billing address

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Posted:    Valerie

They failed to update my billing address

Complaint Rating:  100 % with 7 votes
Contact information:
United States
When we moved we up dated our billing addresses. For some reason JCPenney failed to up date that address and sent a bill to our old address.

This ended with the bill going to collection which was paid in full upon the first telephone call from the collection agency because we are responsible people who pay our debts!

JCPenney's had no problem sending me adds and catalogs or sending me merchandise I purchased on line to my new address. I'm listed in the phone book I'm not hard to find. This $100.00 purchase should have never been sent to a collection agency.

We had flawless credit and had one of the highest credit ratings possible do to years of maintaining outstanding consumer relations with the companies that we deal with.

JCPenney ruined that standing by not taking the time to find out why we purchased thousands of dollars worth of merchandise at a Washington state store but failed to pay for $100.00 mirror whose bill was sent to Virginia! Doesn't that just scream that something is wrong with this picture?

To top it off the GEMB Money bank who is the collection agency for JcPenney called and yelled at me and was extremely rude while I was in a panic thinking my identity had been stolen.
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 3rd of Oct, 2008 by   Susan Sheeler 0 Votes
The same thing happened to me. I was a JC Penney cardholder for 34 yrs. This has been a total nightmare for me. Oh yeah, and my toyal charge was for $30 and some odd cents.
 10th of Nov, 2008 by   Eula McLeod 0 Votes
This just happened to me for the same reason. Except the item I ordered online with the catalogue department listed my current shipping AND billing address, including my new telephone number. They sent the bill for this item to my old address and after four bills were returned as "undeliverable", turned the account over to collections. I spoke with innumberable people with unknown foreign accents and finally was passed on to an American who instantly understood what happened and removed all the late charges and is reinstating our credit report (I paid the collections agency only the originally charged amount.) This understanding woman told me that the catalogue department and the credit department do not SHARE INFORMATION WITH EACH OTHER and that's why they didn't do a search within their own company to see if the items they were billing me for might have been sent to a more current address. She said she's disagreed with this policy for years and will complain about it again. So will I . . . if I can find THEIR current address.
 4th of Dec, 2008 by   bret minges 0 Votes
i had over 300 dollars on my credit. penney's lowered it to 8.00 dollars after i made my monthly payments. i canceled my card and will be placing a complaint againt the company from the better business bureau.
 6th of Jan, 2009 by   AMRCRG 0 Votes
This just happened to me today. I received a call from a collection agency for a JC Penney account that had gone unpaid from when I moved from Colorado in May of 2006. I'm still in shock.

Just like Irene, I had flawless credit which I have spent a lifetime protecting and JC Penney just ruined it. How could they find me with one phone call, but not be able to do that before it went to Collection. I know they run credit inquiries on accounts all the time, why didn't they just do that, because that would have shown my new address.

I still don't know how it happened - I did have a change of address with the Post Office and a forwarding, I never received a bill or a statement and honestly I don't even remember a charge with them.

This is no way to run a business.

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