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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:31 pm EDT

JC Penney jcpenny credit center

To whom this message may concern at the jcp credit center. I James Rodgers have recently called in regards to my fiance's jcp credit card balance, which presently has an exceeding balance due to the nature of the massive interest that comes with power to buy. We recently welcomed another child into this world and we are now a family of 4 on a single income. Little did we know our 2nd kid is on a different insurance than our 1st due to government changes. Even more surprising our hospital bills our astronomical. What I'm getting at is that paying our medical bills monthly now is really chipping into our debt bill that we owe on her card. I called to see if we could close our card or make payment arrangements and within five minutes completely rejected and told I'm sorry we can't help you. Granted your in business to make money and profit and have growth, but as an assistant manager myself, the process was handled poorly. Big companies and credit companies anymore have no empathy or compassion for descent hard working tax paying Americans. I'm disgusted that after explaining our situation and asking for some assistance in making smaller payments for a few months until we get back on our feet, Im turned down and simply talked to like dirt on the bottom of someones shoe. Like previously mentioned I'm an assistant manager for Lowes and use these experiences to make myself n my company better by simply being human. We all put our pants on the same way. I realize nothing will come of this I just wish I would have been given enough respect b y the agent who took my call to let me vent.

Thank you
James Rodgers

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10:33 am EST
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JC Penney appliances - washer and dryer

DO NOT ever purchase appliances from JCPenny! My husband and I purchased a washer and dryer a month ago. The sales rep offered for us to try to put the purchase on a JCPenny card for no interest for 3 years. We got approved for less than half the price of the purchase and paid for $800 of the purchase via our bank card.

They are not set up to take credit cards or debit cards for a purchase. They have you use your personal payment towards gift cards to then purchase the product because it goes through their ".COM" department. This explanation did not make sense but we went ahead and did it since we have shopped at JcPenny for years.

The order was split into two, between or personal payment the JcPenny card. Three days after our purchase we started receiving emails that there is a problem with processing our payment and to call as our order will be cancelled.

I called and was transferred at least 10 times and also blind transferred between the following departments; credit, .com, and small appliance and no one was willing to help.

We were told because it was two separate payments, and our JcPenny card was for $500, that the .com department charged $1.00 for each payment for security reasons. Again, this does not make sense. We were told we were charged $2.00 over our $500.00 limit so the transaction was cancelled. I offered to pay the additional $2.00 over the phone with my own credit card and they would not take it.

I finally reached Susan in the .COM department in Columbus Ohio who was the only helpful associate. Susan could not understand how this could happen and that they would lose a $1300.00 sale over $2.00. She apologized many times and explained that selling appliances was new to JcPenny. She got us on the line with credit and provided us with $70.00 in rewards to cover the $2.00 and the inconvenience. Credit still would not correct the issue. We provided our social security several times per JCPenny's directive to see if they would increase our credit limit to cover the $2.00 overage, and they would not. Now our credit has been checked too many times and we cannot get financed anywhere else to purchase a washer and dryer.

We received a call from someone in the small appliance department indicating that she had credit on the line and due to the inconvenience they are willing to increase the limit to finance the entire purchase. She also stated check was in the mail. I didn't understand what check is in the mail meant and she explained, because $800 of it we paid for on our own on gift cards, that a check has been issued to refund the money and she confirmed my address. This was a month ago and I am still out $800.00 and without a washer and dryer to do laundry for 3 small children.

When she put credit on the line and said she had already talked to them and is willing to finance us for entire amount, they once again did not increase our limit. I am not sure why she was so sure they would and certain they I was getting an $800 refund.

I was called by two separate managers and said they would have this corrected two weeks ago. No one has called or followed up with me. I am out $800.00, too many inquiries on credit and without a washer and dryer.

I am contacting an attorney and the better business bureau. This is such a convoluted mess and JC Penny does not know how to do business.

Do not use JCPenny for anything! I bought my clothes from them for years, but I will no longer use them for anything.

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Supervisor Watch
Austin, US
Sep 21, 2016 10:48 am EDT

We just bought about 6 grand in appliances...Was told we could not pay cash also...Hmmmmm...Used debit card and now our checking account is locked and tied up due to their scamming and thieving ways. We first had a hold on our acct for the exact amount on our receipt. Next, little over 2 grand was taken out and nothing else...Then we had small amts like 249.00 and 619.00 and 10.00 that were debited from our checking acct. None of those amounts matched price of anything we bought...Tried to use debit card at gas pump and our card was declined due the activity on our account. Went to bank...Had them check account... They said they are trying to scam us and need to have fraud charges filed on them because they have a hold on our account for almost 500.00 more than what our receipt was for. Refrigerator was damaged upon shipping as well. So far all jc penney's will say is sorry, that's how it's done. What the hell? so it's ok for your company to scam and steal from honest hard working people? that is how you do business? we purchased these items september 1 and today is sept 21 and still nothing settled and my account is tied up thanks to them...Never never never never ever buy anything at jcpennys again...Beweare beware beweare beware

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10:29 am EST

JC Penney reward point not being returned

My name is Bruce A Griffin [protected], along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that we had accumulated. we were not told that if the products are returned, we would lose our points. our daughter did not like the shirts, so we only received a return of the total of the shirts minus our reward points. we were told that the reward points cannot be put back into the system to use later. if my wife would have known that, she would have waited and brought my daughter to the store to pick out what she liked and we would not have lost our reward points. I think this is an unfair practice and makes me question JC Penney's ethics. as much money as we spend in your store, I feel like it would not be such a big deal to just refund our rewards points (to respend on merchandise). Please look at fixing the policy as I know Kohls does this. Thank you.

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Update by brucy1
Mar 05, 2016 10:31 am EST

My name is Bruce A Griffin [protected], along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that we had accumulated. we were not told that if the products are returned, we would lose our points. our daughter did not like the shirts, so we only received a return of the total of the shirts minus our reward points. we were told that the reward points cannot be put back into the system to use later. if my wife would have known that, she would have waited and brought my daughter to the store to pick out what she liked and we would not have lost our reward points. I think this is an unfair practice and makes me question JC Penney's ethics. as much money as we spend in your store, I feel like it would not be such a big deal to just refund our rewards points (to respend on merchandise). Please look at fixing the policy as I know Kohls does this. Thank you.

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1:39 pm EST

JC Penney sales

On Feb 20, 2016 @12:07 p.m. I purchased the following:2 pair Dusty Cooper Multi Corina Grommet Top Sheer panels @$29.99 per panel. In addition I purchased 4 Ivory Home Bayview Grommet Top Sheer Panel @$23.pp per panel. I did receive an additional 20% off on these items. The problem is on Feb. 26 2016 these same items went on sale for $10.00 of every $25.00 spent. For me that added up to an additional$40.00 off. I went to the Penny store in Green Bay(there is only one) to see if they could credit my account the difference and was told No. I then asked if I returned them, if I could repurchase them. She said yes but they needed to be packaged and re-purchased. This is 25mi. round trip. Is this your policy, to make a customer take the item off the rod, re-bsg them, return them to the store and then repurchase them take them back home re-hang them . Would it not be more customer friendly just to give them the credit at the store. As you are well aware of, there are a lot of dept. stores where you can purchase curtains for the same price or less. I was just wondering if this is your policy. Thank-you for taking time to read this. I will be waiting to hear from you regarding this matter. Sincerly yours Jane Gonion 2425 Manitowoc Rd Green Bay, Wi.54311 [protected]@att.net

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8:40 pm EST

JC Penney never buy jc penney furniture / mattress and frame bed set

Never purchase any bed or furniture items from j. C. Penny !

Purchase their top end sterns and foster bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom makes the sterns and foster bed, replied to my complaint and just passed the buck (Can) down the road and did not want to deal with it. The wife put pillows in the middle of the bed to keep her from rolling downhill towards me.

I contacted the customer service dept per jc penny's staff about my problem... After chasing j. C. Penny's customer service I finally got an appointment for a furniture person to come out and examine my mattress set.

The furniture rep immediately looked at my mattress and even saw visually how crappy it was, and sinking in the middle. He took measurements, photos, and did his normal work... He told me it was defective and it reflected in his report to j. C. Penny customer service. I also took pics of my mattress which looks brand new.

After his report was submitted, j. C. Did not respond. 2-1/2 weeks went by and I called the rep and they confirmed the report was e-mailed to them and had copies of the sent mail (Not being returned as undelivered)...

J. C. Penny's customer service dept denied they ever got anything per mr. Timothy despite e-mail going through.

Now mr. Timothy was a very nice person on the phone and was willing to submit an e-mail to ms. Margret (In the same office as him) , however the supervisor (Ms. Margret bathke) was another subject. They were suppose to call me back in 1 hour, but that never happened until a day or so later.

The local rep submitted the report 2 times to jc and to its supervisor, a ms. Margret bathke at their center, supposedly located at: 11800 west burleigh, milwaukee, wis. 53223

I was offered an exchange, upgrade, or refund. It was made clear to them from the beginning I wanted a full refund for the defective bed set, as I am buying something else.

Ms. Bathke on the phone was evasive on my direct questions, did not answer my questions at times, and was "smirking (Laughing) about the matter, and really did not care.

Ms. Bathke told me someone would be scheduled to pick up the mattress, but would not give me a refund check until after the mattress was picked up and "return" to the warehouse half a state away which could take days to weeks to ship.

Basically between the bed set being picked up and shipped I was looking at another week or 2 without any bed and this was not acceptable to the wife or myself. I paid cash for this bed set and wanted an immediate refund check. I asked them to fedex it overnight and they refused.

Overall, j. C. Penny's is pathetic and their furniture is sub-standard. With the lack of care by mr. Margret bathke and her "smirking" on the phone... It shows how un-professional they are. A further study about this mattress; I found thousands of complaints.

Further research revealed that sealy (Sterns and foster) is discounting this product line in lieu of a newer mattress in april 2016 due to the poor quality workmanship. Also, the only reason they are offering discounts in the store or coupons... Is because they are trying to dump their poor products on customers before their new line comes out.

As of tonight the wife and I went out and spend thousands of dollars for a new bed set (Not from j. C. Penny, and not any sealy product) , and of much better quality.

Stay away from j. C. Penny's and any sealy product.

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3:15 pm EST
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JC Penney furniture order attempt

February 23, 2016

The Order From Hell By The Company From Hell
To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenny (JCP) is impossible. The events that I am going to recount cannot even be considered in the category of a “comedy of errors” as they are so common at every level of JCP’s ordering and fulfillment process they can only be considered gross incompetence.

I do not understand how JCP can stay in business treating customers and handling transactions the way I have been treated. I am so disturbed over this experience that not only will I not ever shop at a JCP again, but I will make sure my retirement account is such that no monies are invested through any funds with JCP, that I tell everyone I come in contact with at every opportunity about this experience and that I do the same every chance I get on social media and every consumer related website I find.
I do not make these claims lightheartedly and I am not some young inexperienced blue-collar worker off the street with no experience in business processes. My work experience has been over a decade in operations management and HR management with a Fortune one hundred company and security consulting the past decade and a half, so I know a little bit about what I am talking about. This experience tells me JCP has so many flaws and failures in their business processes that this cannot be a one-time accidental occurrence and must be wide spread.
During the course of this experience in dealing with JCP’s employees at both the customer service and supervisory levels in both the customer care and furniture divisions, I have encountered individuals who apparently did not know how to do their jobs, lied to me and hung up on me for merely asking their name. These are not the ear markings of a successful business or a business whose success relies on customer satisfaction and repeat business.

This all started on Saturday, February 13, when my wife placed an order for a bedroom suit which was on sale through JCP’s website. After ordering the bedroom suit which JCP described as the Providence Collection in antique espresso and which included the queen bed, eight drawer dresser, mirror and two nightstands, we realized we wanted the matching media center as well so my wife placed a second order for that item. Later that day I received notification from my credit card company, American Express, indicating possible fraud on my card and requesting that I verify the JCP transaction. I called American Express and talked with the fraud department and told them this was a legitimate charge and to process the payment. I was told this would be taken care of.

On Wednesday, February 17, my wife noticed she received an email from JCP, which stated the first order had been canceled because of a problem with the credit card. The second order for the media center had processed successfully. I found out about the cancellation on Friday, February 19, and immediately called customer service at 4:47PM to get the items reordered. I called and spoke with a young lady named Debbie in the Columbus, Ohio office at the 1189 number who said she totally understood what happened and would copy the order exactly as it was so that we would receive all the discounts that we were receiving in the initial order (60% off original price plus an additional 20% with a coupon code). She said she released the order while we were on the phone and that I would get an email if there was a problem. I took her at her word and left for a short weekend trip. By Sunday afternoon I had not received any emails from JCP and found there were no charges pending on my credit card and no additional orders pending in my wife’s JCP online account.

Sunday, February 21, after returning from the trip and realizing Debbie in Columbus had not fixed the issue, I again called the phone number which was listed on the JCP website 800 – 322 – 1189 seven (7) times attempting to speak with someone to fix this problem. The first phone call was at 2:12PM and was totally in Spanish so I called again. This time my call was answered by an employee named Charlotte in Columbus who could not find the new order and put me on hold to verify receipt of the order with the furniture company. After waiting approximately five (5) minutes on hold I wound up speaking with Kayla in the Milwaukee facility. After talking with this person trying to get the order straightened out, I asked to speak with a supervisor. After another 3 minutes on hold I was transferred to a female saying her name was either Lisa or Alisa. When I tried to verify her name the call was mysteriously disconnected. I immediately called back which was at 2:37PM and this time spoke with an employee named Ruth also in the Milwaukee facility. I again asked to speak with a supervisor and was transferred to Erin who was supposedly in Columbus. I tried to explain my situation to Erin who said she would give us the same or lower price from the original order and she entered the order in again. Unfortunately, she did not give me the same discount I originally received (10% instead of 20%). In addition, she only ordered one nightstand instead of two, which made the order look like she had knocked a couple of hundred dollars off for my trouble when in fact she had actually overcharged me. When my wife pointed this out to me, I got back on the phone at 3:04PM and this time spoke with Cameron in Columbus. I asked to speak with Erin again to fix the order. Cameron said he was going to message Erin and asked me to wait a minute for him to message her and get a reply. Cameron returned and asked for the order number Erin placed so he could inform her what she did wrong. Shortly after that, the call was mysteriously disconnected. I immediately called back at 3:12PM and spoke with Ashley in Milwaukee. I asked to speak with a supervisor and she wanted to know why. I explained the order had been so mishandled that I did not want to add another layer to the issue. She then transferred me to a supervisor named Faye and I explained, once again, the series of events. Faye put me on hold while she said she was reaching out to someone in furniture customer care. Ten (10) minutes later Faye returned saying she would call me back. At 3:51PM, Faye called back and said she had a supervisor in furniture named Porsche on the line and they had the order fixed by adding the night stand to the order and that they needed my credit card to pay for the night stand. I asked her if the other pending orders had been cancelled and she said yes, that the original order had been cancelled and she cancelled the order Erin put in after copying her order to make a new order to add the nightstand. I was assured this was taken care of. At 4PM I called back and got Crea in Lenexa and explained I had just spoken to Faye and gave her Faye’s ID number and I needed to speak with her again. Crea said she could not transfer and said she would try and help. I told her I wanted to verify Faye had used the correct delivery address and I gave her the order number Portia had given me and she conformed it was being shipped to the correct address.

On Monday, February 22, at 8:15AM I checked my credit card, American Express, and saw there were pending charges for two sets of bedroom furniture. My wife checked her online JCP account and saw they were two orders for bedroom furniture pending so I called JCP again at 8:18AM. The phone number put me in touch with an employee named Ebony in Milwaukee. I requested to speak with a supervisor. Ebony wanted my name and number and asked if I wanted her to speak with furniture or a supervisor and I told her a supervisor, manager, or division manager, I did not care as the next call was going to be to corporate. She put me on hold and transferred me to Andrea also in Milwaukee. In speaking with the “Escalation Supervisor” I explained again the whole ordeal regarding our attempted purchase history and that the order Erin had put in incorrectly which was supposed to have been cancelled had apparently been shipped and not cancelled. She clearly had no idea how to handle this issue and was asking me what I wanted her to do so I asked to speak with her manager. I was transferred to someone named Precious, also in Milwaukee. When I asked to verify her name and position she initially said she was a manager. However, when I questioned her on it told me she was another floor supervisor. I again asked for a Manager and she told me her manager was busy but she would take my number and give it to her manager. She said her manger would call as soon as she got a chance. Surprisingly, I never received a call.

At that point, I reached out to the corporate office at [protected] at 8:59AM. The young lady on the phone asked who I had spoken to regarding my problem and I told her and I asked for the Director of Marketing and ended up speaking with an employee named Rosemarie in corporate relations. I explained my situation to her and she said she was transferring me to a corporate division supervisor. I was in fact transferred to an employee named Luisa who told me she was a floor supervisor in furniture. I explained my situation and all the history with my purchase and she tried to fix the order by just ordering an additional night stand. I gave her the same American Express credit card number but the whole process of errors on JCP’s part was so bad that American Express would not authorize any more charges to JCP. I am guessing this was because of repeated activity and duplicates pending, so I had to use another credit card to pay for this night stand. Luisa said she was giving us a $500 credit on our order for all the inconvenience which also never materialized. Later in the day, my wife checked the order status and found out the night stand order had been canceled with no explanation or notice. Upon learning this from my wife, I called JCP again at 5:36PM at the number Luisa had given me, saying it was her direct line, 800 – 442 – 7902, which turns out it was not. After spending another 5+ minutes speaking with an employee named Serafina, I requested to speak to Luisa or a manager. When I asked for confirmation that I was speaking with corporate care she did not answer and put me on hold, returned and requested my order number and said she was transferring me to one of their supervisors. I was transferred to a gentleman named Kaylin who said he was a supervisor in the furniture department. As I explained the situation and everything that had taken place to this point, he told me he could not help me because the nightstands were no longer in stock. They were a clearance/discontinued item and JCP could not get their hands on anymore. When I brought up the issue of JCP selling material they do not have, he made the comment that the website does not always reflect what they have on hand. I found this to be true as, in an act of desperation to save this order, my wife went online, saw the nightstand table was still being advertised for sale and placed an order for one. The order confirmation indicated the nightstand was “in stock” and the credit card showed another pending charge. I found out later that night the order had been canceled. Mind you none of these orders gave explanations as to why they were canceled during this whole process. From my talk with Kaylin, it appears JCP has been advertising and taking orders for furniture they do not have in stock and have no intention of bringing into stock for almost two days under the guise of a sale which opens up several ethical issues to say the least.
And here we are another day later Tuesday, February 23. I have begun the process of calling corporate to complain and cancel my orders. I have already been hung up on (mysteriously disconnected) once and been on hold for over 10 minutes on the second attempt. As I try and get the orders cancelled including the duplicated order they overlooked which has doubled the thousands in charges to my credit card I am being told it will take ten days to get the money returned to my card. Can you believe this? After all this they expect me to advance them money! Unbelievable!

I will be sending this letter to anyone who will read it inside and outside of JCP in hopes that no one else will have to endure this kind of treatment by JCP.

Brad Smith – Dallas Texas

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3:42 pm EST

JC Penney haven't received my w-2

I am a former employee from JcPenny in Mcallen Tx. I was hired as seasonal and i was let go on December 26th, 2015. Ive been waiting for my W-2 to come in the mail and it's already February 15th and i still haven't received anything. I've called this number [protected], the lady did not give me much information, just that she would send me an email on instructions on how to get my W-2. I listen to the machine that you guys have to get my W-2 as a former employee and when i log in to the former employee kiosh it doesn't show anything and it takes me to another page that tells me that i am not authorized to be on that page. All i want is my W-2 which you guys should have had send to me in January. I would really appreciate if you guys could just send it to me by email at itati.[protected]@rocketmail. com so i can print it. My name is Itati Rocha
and my employee number was [protected]. if you need any other information feel free to contact me at [protected]. Thank you

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9:24 pm EST

JC Penney total lack of customer care

Jan 30, I placed an order online at JCpenny.com. Shortly after that I received an email stating that I needed to contact customer service (CS) or my order would get cancelled. At 4:59 pm I called CS and the CSR assured me that the order was good and would ship.

Jan 3, I received an email telling me that:

We have not heard back from you regarding your recent order. Since we were unable to authorize your payment, we have cancelled the items below...

I call CS and spent one hour on hold as well as talking with 4 CSRs and 2 credit people. No one was able to solve my problem. Three of the people – Alaina, Stacy and April, the others did not /would not give me their names.

I have a platinum card with JC Penny and there is nothing wrong with my credit account. I have more than $1, 500 available to purchase an order totaling $70.83.

If JC Penney wants to keep me as a future customer than they should just give me the items for free.
Order #[protected]. The time I wasted is worth way more than that. I am a CPA and this is tax season.

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1:15 pm EST
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JC Penney misuse of mgmt and corporate responsibility

JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off, that's fine, just tell me the truth. They said they were still working on the schedule. I knew they were lying because everyone else in the store was given hours for that week. After my work week ended, I called and asked for management to contact me and let me know what was going on. They never did get a call and was never put back on the schedule. This situation was disrespectful, unreasonable and irresponsible on the part of management. I contacted JC Penny Corporate and filed a complaint against management. I have heard nothing since. I could have found another job in the meantime. It was very selfish of them. Then, when I called the corporate office, again, to tell them to mail my check to me; they mailed me 4 checks of pay that, apparently, I had never received through direct deposit. Management had my money all this time and never gave it to me during weeks that I had worked. When corporate mailed me the checks, I deposited all, figuring this is money they owed me. Two days later, after I made bill payments of my own, they stopped payment on one of their checks ($140.) which caused my account to overdraw by $95 because of bills of my own that I had paid. When I called to straighten it out with JC Penny Corporate office, their response was that I deposited the check so it was my fault. I told them that they were responsible because they issued the check in first place and neglected to contact me first. Till this day, it has not been resolved and cost me $235. in overdraft fees and bills that did not get paid. This was the worst employment situation that I have ever encountered and JC Penny owes me for this unjustified cruelty.

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9:56 am EST

JC Penney customer service

I purchased a curio cabinet from J C Penney in the beginning of November, 2015. I was called by the delivery company to say the cabinet was broken and a refund would be ordered. I have not received the cabinet nor the refund. I have called the company many times and the last three people I spoke to...Deborah, Rick and Ivan...And I am still waiting for my refund check. There is always an excuse. The last one was they gave me a credit on my card. "I want a check" and will not purchase from them again. It is now mid January 16, 2016. I have received nothing but lies from all the customer care people. Again, after the 4th call, I am told I will receive a check in the mail. The incompetence of the staff is unbelievable.

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1:28 pm EST
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JC Penney microfiber sheets

To Whom It May Concern, I purchased a Set of Microfiber King size Sheets In Oct. of this Year from Your Company. Since Only using them a few time there seems to be a Big problem in the quality of this item. The Sheets were very soft and comfortable at the beginning but after a few uses they started to pill up with little bumps, even on the Pillow cases. As a result we DO NOT like the way they feel or look, they are Scratchy and VERY Uncomfortable. Im Really Saddened with your quality Control that has your Company Name on it. They have ended up in this very short time to be a Nightmare for us and for us to NOT want to go back to purchase anything that You Put your Name on... What Can Be done About this ? Carolyn Nichols 367 Ashley Dr. Haines City Florida, 33844

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5:24 pm EST

JC Penney service received

On 1-11-16 when shopping at the Kissimmee Florida store at the LOOP . I attempted to purchase a pair of dress slacks marked at $21.99 and on the $21.99 table, a shirt, and a tie. When the cashier Claudia rang up the slacks they registered for $60 yet when my wife brought this discrepancy to Claudia's attention, Claudia did not believe her and went back to the table we picked the slacks from and saw several other pairs (the same ones I was attempting to purchase) on that table. Upon returning to the register Claudia stated that the pants were on the wrong table and was going to charge us the $60 . Then to top things off, I grabbed a tie off of the tie rack which stated $30 yet when she rang this item up she told me the tie was $35 dollars. I advised her that the price stated $30, she once again did not believe me and was going back to check the price. At this point after my and my wife's integrity being questioned 2 times I decided not to purchase the items I had intended to. I have been a loyal customer for over 20 years and after the treatment I received I may think twice before spending my money with your company again.

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8:30 am EST

JC Penney boots-order dept

I went to order dept at store no. 0766, they ordered a pair of boots on nov. 30, 2015. They would call me when order came in, I never heard from them, on Dec 10, I called customer service and was told that I was credited a certain amt. to my account because the boots were no longer available. I am very angry, since these were to be a birthday present for someone. Why didn't I get a email or call from JCP about this cancellation, not good for JCP business!

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11:57 pm EST

JC Penney brian head manager

I worked at the jcpenney's in topeka, ks. Brian treats the workers terribly. I turned someone in for sexual harassment and he said it was retaliation because I didn't report it immediately. That is not retaliation! The way he runs things is poorly ran and he doesn't deserve to be the head manager. No wonder jcpenney's is falling apart. This one girl quit because he accused her of something she never did. I will be contacting the corporate.

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5:59 pm EST

JC Penney hunter douglas blinds

In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and were told they did not handle service any longer and were told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out. I just got a call from Salinas with the following info: Power lift system is out of warranty (so much for "lifetime warranty" - read the fine print folks. Power lift system is not the current one and we need a newer system and remote. Hunter Douglas price was a reasonable $195 for the lift and remote. But...Penney's wants $85 to handle the service and will add a 25% surcharge to what Hunter Douglas charges. Now we are up to $332.61! I would boycott Penney's but Hunter Douglas told me Custom Decorating is an independent business operating under the Penney's umbrella. Next time I will deal with a local business with better concern for customers.

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4:41 pm EST

JC Penney customer service / ada compliance

I was shopping in yuba city, ca jc penny on 11/30/2015 and while there I was followed by the store employees, treated as if I was stealing or discriminating against them, and singled out in such a disrespectful manner that customers in the store were looking at me like I was doing something wrong. I was going to try on clothes in the dressing room and out of all the customer I witnessed entering the dressing rooms and out of all the times of visiting that jc penny's never have I had an employee ask me to count the number of items I was holding or had to look for an employee to unlock the changing room doors. I complained to the supervisor and christina, the supervisor disregarded my complaint and feelings in a very loud manner that brought more attention to me. When I told her that i've never experienced situations like this here before she told me it was policy and that's the way they have to do it. I informed her I wanted the ada number and names of the employees. She walked to the salon area and engaged in further humiliating and discriminating against me by talking bad about me and disregarding my constitutional rights to life, liberty and happiness, free expression of religion, free speech and freedom from discrimination based on any of them.

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5:06 pm EST

JC Penney rude employee

On Thanksgiving Thursday, the employee at the men's register (Ross) in JCPenny of Eau Claire, WI. Was very rude to my family and I. I understand that there is a considerable rush during this season and that day but that does not allow him to be mocking and pushing my elderly mother when she was doing the best that she could. His sarcasm was unnecessary for his mediocre service. The rest of the staff were kind, patient, and understanding but he needs to go!

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9:56 pm EDT

JC Penney Sick on the job

I was scheduled to work a night shift but I was having diarrhea and vomiting earlier in the morning, so I took some medicine expecting to feel a little better but nothing changed when I woke up. I was couple of minutes late to work, me thinking its best not to show up to work at all. I told them i wasn't feeling to well, my work and customer service was not very good feeling very nauseated and weak I had told one of my supervisors that if I can leave home. They told me to hold on and wait in the break room so he can't let one of the mmangers know that I was feeling sick and I needed to go home. I waited almost 2 hours and thirty minutes during that time I kept vomiting and having diarrhea, my Co workers saw how bad I was feeling and kept me company. I would see her at her desk talking to other supervisors about things but not once did she go to ask how i was doing until the hours passed by that she called me into her office to tell me if I was eating anything irregular.I told her I had no called in sick for a long while and it just happens out of know where. She finally told me that I could go i thanked her and left home feeling more worse than I was. They management of my store is very neglectful towards their employees when they need to request something important.

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10:38 am EDT

JC Penney claimed a possible customer security breach

Jcpenney claimed a possible customer security breach - but keeps "at risk" customers in the dark! Jcpenney claimed a possible customer security breach in a legal filing - but chose to keep "at risk" customers in the dark over the suspected breach. Although jcpenney, many months later, dismissed their legal action against former employee and "whistle-blower" bob blatchford who appeared on nbc's "today show" discussing jcpenney's deceptive selling practices, their legal filings against blatchford, filed by jcpenney staff attorneys, expose a key component of penney's lawsuit against blatchford involved grave concerns over the protection of jcpenney customers' personal and financial information, nationwide. Blatchford, and hundreds, perhaps thousands of jcpenney employees, had, and current employees may still have, easy access to personal customer information, company-wide, across the country. Legitimate concern is understandable in-light of past security breaches at target, home depot, etc. , however, more than 18 months have passed since jcpenney filed their suit, and jcpenney has taken no action to reach out to their customers and "warn" them regarding their concerns over a possible breach of security regarding jcpenney customers' information, which according to penney's could include; customer phone numbers, addresses, availability times, and financial information such as credit card numbers, banking information, etc. To "protect" it's customers, jcpenney took legal action against blatchford, but, jcpenney failed to notify those very customers of a potential security breach of it's customers' personal and/or financial information by a former employee, who according to the jcpenney legal filings, has an "unbalanced vendetta against jcpenney and a love of media attention". One can only imagine how jcp's trusting customers will react, when they learn jcpenney claimed to have serious concerns regarding a security breach of jcpenney customers' personal and financial information - but failed repeatedly to notify jcpenney customers of the potential breach.

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9:51 am EDT

JC Penney beauty salon

I got a haircut and blow dry at JCPenney Beauty Salon, it was $32.00 which I thought was too much, but as I was paying with a Penney's card the woman said "it's asking if you want to add a tip". That really puts a person on the spot, you feel like you have to. I think this practice should be stopped, I have never been asked that anywhere else.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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