Complaint Rating:

Company information:
JC Penny
United States
www.jcpenny.com

In 2003 i remember paying off my j c penny account. The amount was only $500.00 Last year i started getting phone calls from aacc. This is the collection company that jcpenny sold my account to. They are claiming i never paid. They have no record and they are asking me for a receipt which i do not have. I paid this amount in cash. When i called jcpenny they said they have nothing to do with me and i should call the collection agency. I asked for a letter of dispute from acc and they send me one that said i owed them and i should provide a receipt. At this time i am in the process of applying for a house loan. I am sure this will affect me what can i do? Who can l help me. I have had a very ugly discussion with an operator from the collection agency, because he was very rude to me. I DON'T KNOW WHO TO CALL WHO GOT MY PAYMENT? CAN SOME ONE THAT KNOWS ABOUT THIS THINGS RESPOND.