JC Penney reviews and complaints 1
View all 1385 complaintsJC Penney - store management
The management at the Shackleford location is inadequate. That is from the general manager-Teresa McGavran to the managers that fall under her. All of the managers, except for Sequentia Summons and Mr. Rick have nasty attitudes. They try to put on the impression that it is the employees with the attitudes, but it is them. These managers work in conjuction with each other. They make complaints against employees which results in their termination. There is no place to make a formal complaint against them. Employees at this location are severely overworked and underpaid. Training is not properly executed. Employees have to learn certain functions of the store hands on. The CEO of this company needs to replace everyone starting with the GM on down to the employees, maybe it would make JCP a better place to work and shop.
The complaint has been investigated and resolved to the customer’s satisfaction.
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