Complaint Rating:

Company information:
J.C. Penney
United States
Phone: 865-681-6766
www.stonebridgebenefit.com/ or http://www.jcp.com/

I ordered a pair of shoes at J.C. Penney online for my wife at Christmas. They didn't have the shoes in stock at the store, but they did online. We have done business at the J.C. Penney store in our mall for years and have had no problems at all, so we figure buying online would be no different, that was our first mistake. We order the shoes on the 19th but they didn't arrive until after Christmas, then in January we have a $9.95 charge from SBS FUN FAMILY show up on our credit card statement, at first I did not connect the two together as I assumed it was something that my wife had ordered, she also seen the charge and assumed it was something that I had ordered. This month I seen the same charge on our statement and asked my wife about it, she did not know anything as she thought it was something I had charged. I looked back and found that SBS FUN FAMILY had charged us $9.95 for the past three months for a promotional program that I had not authorized, it took several phone calls to find out who I needed to call to resolved the issue. The number to call and cancel SBS FUN FAMILY is 1-800-527-7557. I called and asked them to cancel the program, as I had not ordered it, in the process of canceling the customer service rep had the gall to try and sell me more programs such as life insurance, discount tickets, etc. I very abruptly stopped each of his sales speeches in midstream and demanded I just wanted to cancel SBS FUN FAMILY and wanted a refund of all monies that they had taken from me, he obliged but not before one more effort to sell me something else. I demanded a cancellation confirmation number and as I wrote it down yet one more attempt on his part to sell another service, I ended the call. We are also going to the J.C. Penney store in the mall and complain to the management there as we are considering never shopping at J.C. Penney again, internet for sure, mall still under question. The company that J.C. Penney uses for this scam is Stonebridge Benefit Services, 2700 West Plano Parkway, Plano, TX 75075.