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CB Department Stores JC Penney under trained people working ing in the optical department
JC Penney

JC Penney review: under trained people working ing in the optical department 61

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7:02 pm EDT
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I needed new glasses in a hurry, the "thick" metal frame around my lenses cracked at the corner and would no longer hold the lense. I had previously purchased this pair and another pair of glasses from JC Penney and thought I might try them again. I looked online and saw that they had a special of 2 pair of glasses for $129, for frames valued up to $130/pr. I looked online to see what frames they had available, and found several, however, when I called my local JC Penney, they informed me that they only had one of the the three frames I selected and only in pink. I asked how much the frames were that they did have, well they were $159, so I made the appointment for the exam.

Everything was fine except when it came to selecting the frames and settling the bill. The only frames available @ $130 or less were of subpar quality at best so I wound up purchasing frames @ $230 and $160, plus $30/pr for lineless bifocals, and asked them to be expedited because I could not continue wearing glasses secured with a rubberband around the lense. I asked the sales person to explain the break-down of my now $318 bill, a far cry from $130 (not including the exam mind you). I didn't feel the sales person was very qualified to mark my lenses for the location of the bifocal, because she couldn't figure out how to expedite my glasses on the computer system, nor could she explain the details of my bill. She assured me that she would expedite my glasses "manually" by leaving her manager a note. Well needless to say, the glasses were not expedited, as the manager explained to me that once it's in the computer, the shipment of glasses couldn't be changed. The glassses were "hostage" to whatever was put in the "computer" and the only way to get this done was to re-enter the order, for which the manager did not do, why I don't know, but she didn't.

I received a call from JCP Optical the next business day telling me that they couldn't get clarity of my insurance, in addition the $40 optical exam I was quoted on the phone and ultimately had, would now cost me $85, with a ten dollar discount so it would only be $75. Asked for the manager, she told me the salesperson made a mistake and in fact it would be $40 as I had been quoted previously. The only reason I didn't pay for it when I had the exam is because the salesperson could figure out what phone number to call on the back of my insurance card, and when she did the offices were closed.

The manager asked that I call back on Monday to check the status of my glasses as she would do her level best to get my glasses to me in FOUR BUSINESS DAYS, as I had been promised. Well, I called on Monday, my glasses should be to me on Tuesday evening or Wednesday, however the proceeds to tell me that they might be ready on FRIDAY! She says this almost laughing, so much so that I commented on the fact that I know she thinks this is funny, but it is not.

My hands are tied, I am forced to walked around with rubberbanded lenses, for NINE DAYS hopefully, less. The manager asked that I call back tomorrow to check the status.

Signed,

So mad I can't see straight (literally)

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

61 comments
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Kathleen Quinlan
Williston, US
Feb 09, 2009 7:44 am EST

I plcaed an order with j. C. Pennys. The girl on the phone told me that if i was willing to look over the rwards program i would recieve $25.00 off my electric bill and $10.00 off my order. I recieved the paperwork read through it. Decided it was not for me. I called jc pennys reward of the pawork to get $10.00 off. The woman said she would send me the paperwork, that was 2 weeks ago. Also she said you only get the elctric benefit if i signed up permanently forthe program. I am very disappointed with this whole transaction. I would like my $10.00 taken off my account and feel that since i called my electric company to get a copy to send in and also the girl told me i would get thii should. I am not going to argue that one, byt i must say i had problems before with jc pennys and it's been a very long time since i've done business with them and i am truly disappointed. Please resond.
Kathy

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SHARON JAMES
Merced, US
Dec 24, 2008 7:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

Yes, i would like to address and issue i reason had at your merced, ca store. I purchased a leather jacket there in november, unknown to me i had received the wrong size. I do a lot of shopping at jcpennys in store or online. Now the tag on the jacket stated that it was and extra large, good you had my size and style. The first time i wear the jacket it felt a little snug, we all know that leather needs to stretch. I did not think to look at the tag on the inside of my coat which said this was a large and not and xl like the one i saw on the outside tag. Now my receipt clearly states that i have until 01-09-09 to return my merchandise, when i took the jacket back to the merced mall jcpennys where i bought it at i was told by the floor manager that they could not exchange the item, because i wear it, yeah i wear it i thought i had the correct size, so why wouldn’t i wear it. I tried to explain to her that my receipt clearly states that i have up until jan 1, 2009 to make and exchange or request a refund. She told me that this is a corp. Policy and or store does not go by this. Now i am a little upset and confused, how can you say you will not honor my receipt when it came from your store if this was the case i feel they need to but something in writing that they do not follow under the corp guidelines or what ever there receipt states. All i wanted was to get my correct size, so that i could enjoy wearing my jacket.
Thank in advance for your time in this matter and happy holiday's
A truly disappointed customer

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Trinity Hospital Employee
Augusta, US
Jul 07, 2013 10:24 am EDT

This store, has the worst reputation for discriminating against African-American men, who are better employees! The female store managers continue to pick up for lousy women who usually tend to be the bad employees, actively discriminating against men, and deliberately making work environment hostle for good sales personnel (esp. when they are men)! It's not fair, by law; men couldn't get away with attacking or discriminating against women, but in Georgia-Carolina (esp. at JC Penney), is is not only encouraged- but ALSO ENFORCED! Then when the men lose their jobs, or go from job to job, or whined up in jail- for lack of employment; SOCIETY SAYS IT'S HIS FAULT!?! JC Penney, is a lousy retail store, that continues to get worse, thats why I stopped shopping there since last year!

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Harove
, US
Oct 13, 2011 5:39 pm EDT

I owed 300 dollars to pay off my credit card for the JC penney company. A man called me and told me to pay and i told him i am aware i am 6 months late on paying my bill and would not have the money for 4 weeks. He told me that i was fat and lazy and probably ate food in bed watching t.v. all day. He told me that a lowlife degenerate like me will never make it in life because i cant pay my bill. He then went on to say that i didnt answer his questions fast enough and that was because i stutter and my father must have abused me and my mother hated me since birth.

I do not stutter i was just amazed at what he was saying. He called me a drug user and that no man would ever want me because i procrastinate. This may seem like it could not have happened but it sure did. I called the JC penney customer call line to give his name but i was directed to their line in India and i did leave a complaint about what happened but all i got was someone telling me thank you for calling. I have since forgotten the incident but sometimes it creeps up and i cant imagine how this man wakes up in the morning, he must eat steel wool for breakfast and then take it out on the telephone. I have his name but he may not work for the company anymore.

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kirbyjoe
, US
Aug 31, 2016 3:47 am EDT

When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close the account, I could not open my own account. Since he refuses to answer any of my requests to close the account or contact them to change over to my name, I was unable to do anything. 2 years after our separation and divorce he finally had his mailing address changed and the bills went to him. My number was contact so they started calling me. There was just a minor balance on my account, less than $100. In this same month I had ran a credit check and found out the past year of timely payments meant to increase my credit rating was not listed, I contacted them and was told it was because he was primary, it went on his credit history. I was pissed, I not only had not received any credit rating on this account I was paying on, I helped him out! Then no one was able to take his name off the bill so it would come to me, so every bill and notice went to his home and he didn't respond to them, send them back to me or make any attempt to finish this matter.

I have stopped paying on the bill - since my credit rating is not improved, but his is, I can't get a bill sent to me, can't close the account, can't get one on my own, EVERY letter I sent to them - on my letterhead with my name and address was answered by a Dear MR XXXXX, I don't exist to JcPenney. I gave them his attorney' s name and address, told them to contact him and was told they could not discuss matters with someone not on the card without the primary (my ex!) giving them permission.

The sad thing is I am the one who opened the account in my name years ago, he was secondary, so I could develop my own line of credit. When it came in his name I was told by customer service this is the way they do business, it goes to the "head of the house" and being married made him head of household. Little did I know all those years ago it would come back and haunt me.

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Hurt Assosicate
Palmdale, US
Aug 25, 2016 1:45 am EDT

My Complaint Is about my salon manager . She is unfair and plays favorits twards other assosiates. Company Expects you to have a 18.50 a month quota or you will get a corretion, understanding that is easy but when the economy is down its hard to keep your quota up, alot of our business is by walk in / call in clientell and there is suppose to be a list of who get the first walk in/ call in, Well the main receptionist and the manager have there own way of doing things they feel they can give walk ins/ call ins to who ever can kiss up the most insteed on following the line up. I have had Clients call me that were refered by close friends say when they called to make a appointent knowing I was open on piticular day and time that the receptionist tried to place them with anyone but me, because of this it is hurting my business my client called and made a complaint to the store manager because the salon manager was on vacation, no actions were taking to dicuss this because it is still happening. More Proof On busy days working the same hours as other stylist that also have open books they recive 3 times more the walk in/ call ins that I have recived more proof is that There are monthly revenu reports and year to date revenu reports that anyone can view and it shows a % of walk ins / call in and our clients that were refered to you comparing to another assosiate that started working after me and has the same hours her year to date report she was assigned 133 new clients when I was assigned 93 new clients . the clients that returned to her for more services were 100 and the clients that returned to me were 89 it shows that im am able to keep returning clients. the percentage of clients that requested her 47.3% the percentage of the clients that requested me were 55.2% The clients that were assigned to her was 52.7% and the clients that were assigned to me were 44.8 precent the numbers do not lie ! On other proof one reseptionist told me that my manager goes up to her and says make sure you give her alot of walk ins as in the other assosiate. In other cases My manager has Denied that I have came to her and talked about whats going on and kept her informed about information in the salon. I thought Jc pennys is suppose to be honest and fair and loyal to there employees because if it wernt for us they wouldnt have a business Im very discusted with the way managment is running the store and the salon !

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InfamousAnnie
Chesapeake, US
Jul 20, 2016 6:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

this all startd on Oct 09 I wne to get 2 pr of glasses 1 reading and 1 sun glasses...fater they broke one pr and having me go back and forth 10 times from the country rural area into town..nothignwas right..wrong script, 3 times changed glasses 3 times . all taken 2-3 wks at a time...while my cerdit card was being charged I finally had to get my money back as the glasses didnt not work.( hence time/money/car gas.)
now last mont Apr.-10 Im try'n again.as i have to use my pennys card to get eye glasses...new Dr gave me a different eye exam. wasnt even close to the first 3 ( by the way that Dr quit), So now its taken 2 wks for my new glasses and they told me they wont send in my sun glasses till they find out my script is corretc and will work...so ok thats fine..But for all the time /money/car gas un trips Ive made since Oct 09..I think I should be compistated for all this un get my sun glasses fer free...plus I went in on that 2 for 88$ well it is costing me 520 bux. for 2 pr. ( 129 of that is becuz I orderd thin lens.) But my sun glasses should be free...DONT U THINK SO...Ive paid enuff in time /gas / plus interests on my pennys card...both times. Now we are gonna do it all over again ?
Geraldine Henley
1921 Saint brides rd w.
Chespaekae va. 23322...[protected].

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gmc
, US
Jul 20, 2016 6:49 am EDT

I am writing to tell you my dissatisfaction about your coupons and the items you had in stock on Black Friday at your JcPenny store in Parmatown in OH. I had my list all printed, knew the sizes and colors of everything I had to buy total would have been over $200.
My 1st stop was the shoe dept. I wanted the tall boot w/ 2 buckles as shown on the cover of you black Friday add for $29.99. Well there were only 4 boxes to choose from- none in 8.5. Then next pair of boots I wanted again not there in my size. I did get 2 pairs I wanted and I had to settle for another tall boot because as mentioned the one I wanted was not there.

Then I moved on to your $6.88 Arizona long sleeve shirts- all they had were XS and S. I found 1 L in a bright yellow. I was planning to buy at least 6 of these shirts I ended up with 1. (when I stopped in again on Sat there were plenty of sizes besides XS and S, so why were they not there on Fri?)

Then I wanted the Farberware knives that were on sale for $19.99- guess what they were out too.

Now as I stated before I knew the sizes and locations of all the items I wanted to buy, since I was there a few days ago scouting it out. When I was looking at the knives then there were only 2 boxes.

This store felt like an OUTLET on black Friday. Only carry certain sizes or totally do not have the product. I was so disappointed. JcPenny was the store I was most excited to shop at and they had nothing.

I should have bought all my stuff on line - because there it was available and this brings me to my 2nd problem.

I had a coupon printed off JCP.com that was the $20 off $100 ect. that was good for Fri and Sat - NO TIME RESTRICTIONS like the coupon in your add. I had my orders separated into 2 and I gave the girl my $20 off my $109 purchase and she said the computer would not take it because that was for after 2pm. THE COUPON DID NOT STATE THIS. My 2nd order was for over $50 and I wanted to use the $10 off coupon, but again- not allowed. I had a save $10 off $10 that I used, but I did not want to and should not have had to use that coupon at that time- it was good until Dec.

When a coupon printed from your website does not have time restrictions, then why does your staff give me a hard time.

As stated earlier, I could have purchased everything I wanted in the colors and sizes I wanted, in 2 diff orders on-line and used 2 $20off codes (because when I went home I tried the online code and there the $20 off $100 came right off at 4:30am.) I would have saved $40, but I guess JCPenny does not care how much their customers save and deffinately does not look out for them.

Just thought I would let you know about my very bad experience at your store and I cant wait to fill out that 15% survey, even if I do not use it. I am giving your store all the worst marks.

So I ask you what is JcPenny going to do for me because of this bad shopping experience?

The coupon should be honored and I should get $30 off my purchase. If I do not get a satisfactory answer to this letter, I WILL STOP shopping ay JcPenny, it is as simple as that. Oh I will also spread the word about my VERY BAD JCPENNY EXPERIENCE.

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Carol Lisa Williams
Augusta, US
Jul 20, 2016 6:49 am EDT

JC Penney is not a good company; they're always changing their stores to confuse customers, have different prices on one sales tag, and is constantly trying to find ways to cheat the customers or loyal shoppers; and the way the company mistreats their own employees who do a good job for them is worse! Frequently wrongfully terminating good employees or forcing them to quit, to make room for more inexperienced & unprofessional workers, who often mistreat or harass the good & hard working associates that work there. The Managers at the JC Penney Augusta Mall are incompetent, and have recently been exposing the store to robberies, endangering customers & employees...

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Ken Coble
Hernando, US
Jul 20, 2016 6:49 am EDT

I am a new JCPenny Credit Card customer / Account and have never been treated worse by a retailer.
I opened a C.C. and a flexible payment account a few months back. I purchased $2, 000 on the account and made a first payment of $450. The second month the min was due on the 19th of Dec.
So on the 19th I electronic checked a payment - received a confirmation. I received 4 calls that day (Due Date) asking me for payment. I was then advised that they see that I elec. paid and apologised stating that it may take a day or two to post on my account - but the account will show paid on time.
I then received call after call that day - I requested a supervisor the second call - I was assured it will stop and apology given.
Call again 3rd time - I asked for supervisor - I was assured they were sorry for calling and NOW see where I have paid - the calls are auto generated.
Fourth call - I asked for supervisor - I was given another apology and advised it will not happen again.
Then I get my statement a few days later in mail.
It states I owe 2 payments and that it is overdue!
I call on the account and I get an apology and that my account is in great standing and nothing is due - that my statement was incorrect.
Wow - I am a new customer - NEVER been late on a payment. I am being treated like a deadbeat payer or a collections account.
My wife and I have been harrassed right out of the box from JCPenny and we are the good guys...
We will be paying you off very soon and never buying another thing on our card or account from JCPenny

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Ms_Gayle
Ypsilanti, US
Jul 20, 2016 6:49 am EDT

I purchased a sofa from JC Penneys. I received it today, it took 7 weeks to get here. The delivery men brought it in the house with the cushions separate from the sofa. I tried to get them before they drove off, since the cushions are so poorly made. The seams are not straight. There is big gaps between the 3 cushions. There is also a scratch mark through the material on one cushion. Do not buy furniture from JCPenneys.

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Jackie James
Aiken, US
Jul 20, 2016 6:49 am EDT

JCPenney - Augusta Mall in Augusta, Georgia has suffered & continues to experience HUGE employyee & manager turnovers (constantly firing & hiring the wrong kind of people to run a dept. store!) The latest managers; the worst of them, is Karen, a evil, self-absorbed, feminist woman, who discriminates against new hires; giving the men (esp. black men) all the crappy jobs, while giving all the lazy women- cushy jobs, while they really don't do anything.. These kinds of unfair job discrimination tactics is what keeps hurting their company...

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summerson
, US
Jul 20, 2016 6:49 am EDT

I went jcpenny Store on Bayplazza, Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.

You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.

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HanF51
, US
Jul 20, 2016 6:49 am EDT

On November 27 I made an online order. Starting December 16 I started calling and emailing trying to locate the items. Every other day I called or email and received the run around. I was told multiple times that they called the factory and verified that the items were shipped out and would be here by the 24th. Still nothing. I called today and guess what. The order was never shipped out and now they are out of stock. So other than wasting many many hours trying to get information on my order I have nothing to show for it. Then to add insult to injury the last person I talk too was rude and proceed to give me excuses on how it is not their fault. I would recommend to anyone to NEVER use JcPenny if you want to receive your order. If you have to get something from JcPenny go to the store. If you can help it go somewhere else.

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kathleen q.
,
Jul 20, 2016 6:48 am EDT

This name keeps showing on my credit report. I have NEVER been , nor will i be, interested in having a credit card with them. I have tried telling them that i am looking to establish a credit line with them to no avail. This company is ridiculous!

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ITLYGRL
Pineville, US
Jul 20, 2016 6:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have this manager who is a great numbers performer and will show her department to be perfect in every visual way. Her management skills are lacking in communication and direction with her WHITE staff. In the past year this department has lost 6 very hard dedicated WHITE workers based on her communication and direction. She will assume a situation or comment made towards a customer or employee and turn it sideways and begin to reprimand the WHITE employee in front of customers and other employees. If you say anything along the lines of "I'm sorry but that's not what was said", she puts her hand in your face and escorts you to her office where she begins to degrade your performance and character. I have reports from all 6 of the employees that left for that VERY same reason. I am the last white girl in that department. She is very friendly to the employees who are black and even spends her lunch break with them at times. She has been seen in her car with other staff members. She is playing favorites and I'm fed up with embarrassment. I am a dedicated worker who works hard and always gives 110% in any job I have. I am never late! I work well with others and I always follow through with any task given to me with flying colors. I deserve respect when I give respect.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jun 19, 2016 3:50 pm EDT

I sense the "nonnie mouses" presence.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jun 17, 2016 8:16 pm EDT

Hey there Valerie!

I remember some of your posts about seven years ago on the Robin Shuller thread. Did you used to live in Far Rockaway, Queens? Is what that Daneile.

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smileygirl11
Rockingham, US
Jun 17, 2016 5:10 am EDT

I've have always been shopping at JCPenney since i was little. I experienced that as the employers/staff were being very rude to me. I walked in the store and they started laughing, also when i went up to the counter they started interacting with each other about the way i looked. This judgement of the new staff members was very rude. I have always liked this store, but it sucks now with the staff members. The lady had red hair and there was a young man she started whispering to and laugh off. I think her name was Candice when i read the tag. I don't believe it is right to place a judgement on anyone. The service at this Rockingham JCpenney is just horrible and very rude. I am very upset and disappointed.

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nancy m greaves
ocklawaha, US
Dec 16, 2008 11:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

THIS ACCOUNT HAS BEEN PAID OFF AND CLOSED FOR ABOUT 8-9 YEARS I WOULD NEVER REOPEN ANOTHER ACCOUNT THAT I HAVE PAID OFF AND CLOSED, IT JUST DEFEATS THE PURPOSE.

NANCY M GREAVES

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Mike
,
Jun 21, 2008 1:43 pm EDT

I bought the sofa on 2/23/08, the company told that I would receive the item in 8-10 weeks. Now is 4 months pass and I still not receiving it. Every time I call the department and they give me another date of delivering but never true. They shouldn't promise the customers if they don't have the item in stock. This company is totally a liar, I'll never buy furnitures in this JCpenny again. I rather spend more money to buy elsewhere.

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unhappyjoe
, US
Oct 22, 2011 6:11 pm EDT

Purchased a 4-piece furniture set consisting of a loveseat, sofa, wedge, and recliner from a JCPenney furniture outlet. It was delivered promptly and the movers assembled it and put it in position. When I went to move the couch for the first time, I discovered the bottom of the couch was broken and the movers had placed a large gouge in my hardwood floor when they moved the couch in. JCPenney sent me new parts for the bottom of the couch so I could fix it myself but refused to look at the floor.

Six months later, the couch is falling apart. It is still under warranty but JCPenney refuses to do anything about it. I've been calling and placing claims for over a month now and am getting nowhere. They refuse to even discuss the floor damage and have yet to do anything about my couches which are ripping due to a faulty design.

I have never had a worse experience with customer service. They make excuses and outright lie directly to me. They are making no effort to fix the situation. I have no idea why they won't at least honor the warranty on their product!

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KANape
Shady Grove, US
May 19, 2009 10:37 am EDT

When a purchase was made through the J.C. Penny's web site, an offer for a $10 dollar discount was offered and as such an authorization to enter into the SBS Fun Family Rewards program, which charges your credit card or your checking account a $9.95 charge each month, automatically strats up.

You need to call SBS Fun Family and speak to the cocky people on the phone to have your account cancelled. Call [protected], M-F 8am-8pm, Sat. 8am-2pm, CST.
They have a web site - https://www.funfamilyrewards.com

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RoscoePound
Brattleboro, US
Jun 24, 2009 12:49 pm EDT

My 6th month old granddaughter had her photos taken at JC Penney, so I purchased the CD that contained all of the photos (13 in all). The photos were cute and well done, but the CD, at $70, is only that. I cannot view it on my Kodak Easy Share photo frame; I cannot enlarge the photos to print them (they are smaller than wallet size); I cannot upload them to any website for printing; I cannot upload the photos to use in photo books or flip books; I can't use one of the photos as my screensaver. In other words, if I want a print, I still have to buy it and the print is just that, a print.

So what's the advantage of buying the CD. There is none. DON"T BUY the PENNEY'S PHOTO CD -- it's a waste of $70.

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Mr. Walker
, US
Oct 14, 2009 11:47 pm EDT

Simply stated: My wife and I ordered blackout blinds for for our newborn's room, very clearly stating we needed blackout blinds. We purchased what the sales rep advised based upon our requests for $300. The order arrived, and the shades/blinds are the furthest thing from blackout than one could imagine. They allow in vast amounts of light. JC Penney insists it is my issue now, as they do not refund or fix special orders like this. I have sent them photos which clearly indicate the blinds do not block light, refusing to work with me.

How is that we are being held responsible after making our request very clear, then going with the recommendation of the sales rep? If the reps don't know their products, or if their vendors misrepresent their product, we the customers should not be held accountable.

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gmyers12
Hammonton, US
Aug 31, 2009 9:14 pm EDT

"Free shipping on orders of $49 or more" is a scam. They charge you shipping if you order a clearance item, even if your non-clearance items cost more than $49. And they don't show the shipping charge until the next day. Scam.

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noname
Mooringsport, US
Jun 10, 2009 2:46 pm EDT

The bath rugs and towels from india in jc penny changed colors and the threads came out.

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don't shop at Penny's!
Wisconsin Rapids, US
Apr 20, 2009 5:00 pm EDT

I ordered an electric blanket in "natural" color. I was told on the phone by a lady who totally lacked sense of the english language (she said she was in MANILA!) that it would come into our local store. When it came in, it was putrid purple! The lady at the Wisc. Rapids store, said she would reorder a correct color one for me. She had NO idea on how to work their cash register which also does the ordering. She tried one then another. I know Penny's has crap for computer systems because several years ago I tried working for them. Besides having a pervert for a store manager, the computer system they had then was crap. They have the cheapest systems you can get and no one stays working for the company because they pay so little and treat you like dirt. AFter a half hour, I left the store and the clerk was STILL trying to order the electric blanket for me! Finally I just left. A while later another clerk called me and asked if I still wanted to order the blanket! I said forget it, and ordered one on the internet from another company. Today I trew out every Penny's catalogue I have!

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Defloy
, US
Jun 16, 2011 8:26 pm EDT

Seriously, the quality of their merchandise has gone to the crapper. Seems like you might as well shop the Asian sites because it appears that's all they sell anymore! What happened to American Products made by Americans? At least give the public the option!

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Eglande
, US
Oct 17, 2011 5:42 pm EDT

We order window treatments on 4/17/2009 which were to be installed within 5 weeks. The decorator consultant call us, told us that there will be a delay in our window treatments. we would not received them until the end of June or the first week of July. The cecorator consultant promise us that she would speak with her boss and that they would extend our promotion from Jan of 2010 to July 0f 2010. Miss Ferry promise us that every thing was OK and not to worry about a thing. JC Penney credit dept. waited until Dec 0f 2009 to tell us that they will not honor our promotion. They play a dirty trick on us. The custom decorator should be accountable for her action, not the customer. they made a promise to us and they should honor that promise. they put the screws to us. Now I do not want to have anything to do with JC Penney's. Will never buy a thing from them. Will pass on to other people what they did to us. They loss a very very good customer.

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Gynger888
N Brookfield, US
Nov 24, 2012 6:51 am EST

I am being charged for a subscription which was marketed as having discount benefits through JC Penney. Not only am I not receiving any discount, I don't see that there is any service whatsoever for the charges I am being charged monthly on my credit card. I believe it is a scam and a way for the company to keep the credit limit high and to receive higher monthly premiums.

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madwomen
Montgomery, US
Oct 04, 2009 3:04 am EDT

I have been charged 9.95 every month since July. I ordered something online for my son @ jc pennys but never authorized nothing to be charged. I'm just finding out what it is and somebody really need to fix it. I will report this and JC Penneys will be closed down if they dont get this in order.

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mireille/mimi
,
Oct 28, 2008 4:33 pm EDT

I purchased a1/2 ct diamond pendant, original price at the time was 1000.00, got on sale with tax for 861.00 a couple of years ago. I only have bank statement of transaction.

anyway we have had a terrible downfall in our lives and I was sacrificing my jewelry, and found out it wasnt a 1/2 ct, only 4.4 and that it wasnt worth 200.00, poor quality!

How can Pennys do that to a customer by high markups on bad quality... and advertise to be a 1/2 ct, and its not.

I think I should be refunded...If not not I will make sure that the
public know of the poor standards you have. this is a FRAUD towards customers.

I want some action done on this. My family is in need of funding, and this was a big let down that my pendant is practically a fake!

Mireille Dalman

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Joyce Jones
,
Oct 23, 2008 10:40 am EDT

I tried talking to someone whose name began with a "d" but he was someplace in India and i could't understand him. He said something about yes he could take off the late fee but there was a catch--and that I didn't understand Of all the people in the US looking for work why is this shippe to India I am not sure I want to use J C Penney any more

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mary moore's nose
, US
Apr 02, 2016 12:11 am EDT

Yes - JCP Optical in Trumbull CT is a scam.
No itemized bill - got nasty flack from older heavy female optician, when I asked for one.
Optician told me it did not matter if frame I tried on didn't fit - they could adjust anything.
When glasses came in, she asked me if I thought that she was Houdini, when I told her that
the glasses didn't fit right. You picked them out, she said - that's YOUR problem.
I think that "Signed, Visionista, *a happy, loyal, JCP optical customer for over 10+ years", is an
optician an JCP Optical.
When JCP was having financial problems, not too long ago, I started going shopping at JCP
only, not Macy's or Lord & Taylor, as well. I wanted to support this old standby with my sales
dollars. Well, not any more! I will support the vendors who treat me properly and fairly. If JCP
goes down the tubes, it's because of how they run their stores.

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chooser2
, US
Mar 26, 2016 11:08 pm EDT

I went to the Trumbull CT store; I am a 40 yr old male, and was getting the first RX glasses of my life. When I turned around to look at different frames, 2 of the opticians were making fun of my looks, and an assistant was laughing b/c I was looking at "womens" eye glass frames. None of the glasses were marked as M or F, the collections were just arranged by the designer names. Then, a pair of sales $130 glasses came to $279. When I asked the heavy set female optician what the extra charges were, she became surly and never fully answered my questions. Several of the entries above clued me in as to why that happened. Apparently, I was being "sold" eyeglasses, not being assisted with improving my sight. Stupid me. I can't tell male from female eyeglass frames, and I can't tell when I'm being pushed into an overpriced item, by a SURLY SALES PERSON, AS OPPOSED TO A CARING, HELPFUL OPTICIAN.
This will be my first and last JCP Optical experience. Not only were ALL of the employees (except for the optometrist) rude and dismissive, but I was charged an exorbitant price for what I got.
Next time I go to an optician's office, I will call first, to see if the employees are on commission.

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Geraldine H
, US
Jul 20, 2016 6:49 am EDT

This all startd on Oct 09 I wne to get 2 pr of glasses 1 reading and 1 sun glasses…fater they broke one pr and having me go back and forth 10 times from the country rural area into town..nothignwas right..wrong script, 3 times changed glasses 3 times . all taken 2-3 wks at a time…while my cerdit card was being charged I finally had to get my money back as the glasses didnt not work.( hence time/money/car gas.)
now last mont Apr.-10 Im try’n again.as i have to use my pennys card to get eye glasses…new Dr gave me a different eye exam. wasnt even close to the first 3 ( by the way that Dr quit), So now its taken 2 wks for my new glasses and they told me they wont send in my sun glasses till they find out my script is corretc and will work…so ok thats fine..But for all the time /money/car gas un trips Ive made since Oct 09..I think I should be compistated for all this un get my sun glasses fer free…plus I went in on that 2 for 88$ well it is costing me 520 bux. for 2 pr. ( 129 of that is becuz I orderd thin lens.) But my sun glasses should be free…DONT U THINK SO…Ive paid enuff in time /gas / plus interests on my pennys card…both times. Now we are gonna do it all over again ?

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supchik
, US
Aug 12, 2011 3:45 pm EDT

On April 30th, 2011, I ordered an inspirational love ring for my granddaugher’s 14th birthday (which was May 14th)..last week I called jcpenny’s to see why I hadn’t recieved the ring….The lady I talked with told me that the reason it took so long is because I had asked for engraving and she said they couldn’t engrave the ring but that someone was supposed to call and let me know…Well no one ever called to let me know what was going on….then the lady went on to tell me it would take a week and a half to ship the ring…so I got on the computer and emailed jcpennys and complained about how long it took for me to get my ring.

JcPennys emailed me back with the date they shipped the ring and the day i would get the ring…Well I received the ring today May 16th, 2011….when I emailed the company I told them my granddaughter was going to be at my house this past weekend on her birthday…my granddaughter lives in arlington, tx..3 hours from me…I am disabled so I cannot just jump in the car and take a trip to arlington, tx…anyway my point is my granddaughter was here on saturday may 14th (her birthday) and I didn’t have the ring to give her…she left yesterday to go back to Arlington…the email I recieved there was no apology stating they were sorry for the mishap.

I thought ya’ll needed to know the way some jcpennys customer service are handling situations like mine.

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shelly pinder
Chestertown, US
Jun 18, 2011 8:47 pm EDT

I bought from you bedding which included the Bed spread, scurting, pillows, euro pillows . It has not been 2 months I paid over 200.00 for all this the scurtin has come apart, just about all the way around. the tazzles are all falling right off the pillows. I really love it, however I wood like to have you replace it. It is alot of money to have it all fall apart.

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nancy mom
Houston, US
Jun 17, 2016 5:10 am EDT

I ordered patio and shade play set for my daughter and she was so excited to receive this gift.After waiting for 2 weeks I receive one email from JCP, they said they made a mistake by put the wrong price on website!Now they need to cancel my order and let us to buy the same product under raising price!This is too bad.