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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:02 am EST
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JC Penney worst customer service

Scheduled a portrait session for my daughter. Arrived and was advised that we were not entered in the computer (despite e-mail confirmation).

Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were over worked, hungry, and tired! Eventually told to return in 15 minutes, and pictures would be taken. Waited over an hour as others who came after were taken in.

Complained to the store managers, but little was done, as the studio is a separate company. Finally told, they could not take her pictures after all that time and hassle! Will never return there for pictures! Worst customer service experience of a lifetime!

Do not recommend to anyone!

At the end, I had to self schedule a new appointment at another store 45 minutes away just to get pictures taken. Thankfully, this store had much better staff! 7a0128

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10:33 am EDT
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JC Penney lousy retail store!!

All The store managers are incompetent and rude to minority customers. JC penney continues to lose many customers annually! And suffer frequent lawsuits by employees and customers; due to Job discrimination and overcharging or stealing money from customers! This JC Penney store has been robbed numerous times, by former female employees, who where angry against the managers for mistreating them, and wrongful job terminations! Don't shop at this or any JC Penney store, because their quality of customer service, and how they treat their own employees consistently gets worse over time!

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Update by Trinity Hospital Employee
Jul 07, 2013 10:34 am EDT

I just heard they had to fire another female manager for stealing from the store!

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5:39 pm EDT
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JC Penney stacy boyd

I bought Glasses from them and within 2 weeks had to have lenses replaced because of scratches. The glasses are suppose to be scratch resistant. Now I need the lenses replaced again because of scratches. The lenses are supposed to be the Ultra Lens (Polycarbonate - Lighter and thinner, Includes 100% UV protection and scratch coat), also have Teflon clear coat (anti-glare). I clean the glasses using the microfiber cloth provided and the way I was told by the sales clerk, yet they still scratch. If all this is supposed to be on the glasses why are they scratching. I wonder if there is anything at all on them and wish to find someone who could tell me. And second get JC Penney to replace them with the proper lenses. I understand mistakes can be made, but own up to them and don't make me pay for your mistake, and correct it at no cost.

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12:15 am EDT
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JC Penney harrassment

I was hired into Sephora inside JCPenney back in October 2012 as a Holiday hire. I was told whoever performed the best would be kept permanant and would get the full time position which included better pay and benefits. Having no prior experience in cosmetics i was thrown into a fast paced environment that was under alot of pressure to meet a certain quota. JC Penney was supposed to train us before throwing us on the floor doing peoples make up and selling them skin care products which could potentially harm a clients skin when misinformed. luckily i did alot of research at home and was able to keep up. After the holidays they kept me but my pay stayed the same and i was still denied benefits. All of us would complain about lack of structure and training and that it was affecting our sales. Nobody would listen. Because our store was low in the district for Beauty Insiders (rewards card for Sephora) with purchases, three of our team members were fired for low numbers. So going under the immediate direction and threat of the store manager we were told to ask declining customers permission to add points to another customers card. which they never complained about. Our numbers went up and we bonused. On May 16, 2013, one by one my fellow associates started to dissapear. Around the end of my shift i was called to come up to the store managers office. When i walked in the room i was told to take a seat across from a man who had a very intimidating and aggressive stature. some other team member from the stock room was in the corner of the room and a loss prevention staff member was standing up against the door with his hand on the door knob. the man across from me named Vick started by introducing himself and that he was district leader for loss Prevention. He then preceeded to go into the definintion of integrity and how important it is for employees in jc penney to have this integrity. Then he started accusing me of having no morals, common sense, or integrity. He asked me why i was giving declining customers points away and i calmly explained to him that we were given permission by the clients and we were directed to do so and that we had previously been counseled for not doing it and having declines. At this point he is calling me stupid and that only an idiot with no common sense can screw up a job as easy as sitting around looking pretty doing makeup. Once again I told him i did it because i was instructed to do so and i was never aware that it was against policy. He kept calling me names and comparing it to taking money out of a register even though these points had no monetary value. At this point he wouldnt let me leave and said if i wanted to keep my job i needed to sign a statement admitting i added points to other clients points and that i understand its wrong. he said if i did this I could keep my job. After i signed these papers i left the room and was told i was being fired and they couldnt pay me till next week so i was on Administrative leave. Also in the waiting room were the other girls before me. All crying, all in shock, all interrogated and forced to sign that paper, all fired. When I finally was able to get my pay the termination papers stated i was being terminated for something completely different which i never did and never admitted to doing. I asked for copies of my termination papers, my statements, and my pay check stub. They refuse to give me any of this so I will lose my medical for my two year old my calworks and county benefits. Because of what they put on the termination papers I will not be able to apply for UnEmployment either. I dont know what i did to deserve this. Never have i been treated so poorly especially after all my hard work and amazing customer feedback. I am in such a state of shock and violation because of this my doctor had to prescribe me anti anxiety medication to help me stay calm. All i want is my life back. Any advice what to do. Its not fair the little people have to suffer for the greedy faults of the store managers.

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Trinity Hospital Employee
Augusta, US
Jul 07, 2013 10:15 am EDT

Incidents where minorities (esp. women) are discriminating more against African-American men are also widespread across the country (and has been that way for decades)! The ugly face of RACISM, has a new political outlook (also called FEMINISM)! It only makes the negative issuses of America GET EVEN WORSE!

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Trinity Hospital Employee
Augusta, US
Jul 07, 2013 10:11 am EDT

The JC Penney in Augusta Georgia (Augusta Mall) is THE WORST, incompetent female store managers (some of them are racists), they are frequently robbed, by former female employees, they actively mistreat & discriminate against male employees- who are better and more qualified to work in retail sales, and they continue to enforce job discrimination! The lousy women hog up all the positions, who should be fired!

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Saphyr
New York, US
Jul 07, 2013 10:01 am EDT
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The incident is widespread across the country.

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12:48 am EDT
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JC Penney received wrong item not once but TWICE!

Ordered a sheet set from jcp.com and received green curtains. Had to return and reorder and then received a pink bath rug! Returned the second wrong item and was told the sheets would be reordered for a 3rd time with free one day shipping. Sheets never showed, so I called and the 3rd order hadn't even been placed! Needless to say I did not reorder and I took my business elsewhere. What a joke! They lost a loyal customer. Loving Kohl's a lot more!

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1:51 pm EDT
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JC Penney mental health

I have been getting my hair done for about 13 years, and one of the stylist Marilyn is some kin to the mentally unstable people that lived in house across the street from my grandparents home. Okay I went to get my hair done by my stylist name Elle, my hair need to be trimmed, which I knew about, but when she finished relaxing my hair, she stated that my hair need to be cut kinds of short. Here in Montgomery, Al Keshia Mcall and her family had been running around trying to keep the women in Montgomery, Al hair cut short, because her hair will not grow! I have been reporting this matter for about 25 years, Sean Comb's is prostituing Keshia or what ever the relationship may be, They are telling the people in Montgomery to keep their hair cut off, because Sean Comb's donot want the girls, really it is because Keshia hair will not grow! There are cops a part of this stupid matter, and they are saying Jesus is telling them to do this! This is that group of nutts that have been going around Montgomery, Al trying to control the women hair, because Keshia hair will not grow! Sean Comb's ought to be ashamed of his self, for being in this kind of mess! Okay, when my hair was finished the stylist Marilyn, stated tell my family to call my hair long. This city is so full of fraud until it is pitiful. I imagine that the other salons are doing the same thing. I paid 80.00 dollars to get my hair done, Keshia, is running around Montgomery, hollering fool, and is being prostiuted, by Sean Comb's and others.in the apartent complex I live in, he is constantly while he is down here having sex with her with apartments full of young men. And the people are stating that Jesus is covering it up because of Keshia's skincolor.

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5:24 pm EDT
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JC Penney fired @jcp!

I've worked for jcp for months, almost close to a year. good sales specialist, got 1-2 icaps weekly, kind to customers, hard worker, (depends who i work with i usually do most of the work..registers, put clothes back, straighten, spacing the racks!, fitting rooms, etc. while my coworkers just stood there and talk crap about every customer and the managers, esp the coworkers). i asked off for a family emergency sat-mon because my grandpa is extremely ill. and they declined it. i didn't show up to work because it was a family emergency. and they knew about it! i come home from out of town and find out they fired me. and found other people to cover my shifts. just like that. i couldn't call in because in my culture it's very disrespectful towards my family using technology like phones, cameras, ipods, laptops, etc. because it was spending as much time w/ my grandpa before he passes away. jcp store #2062, worst place to work. i have job experience and get paid $7.25 while my friends who go to school with me, in the same grade get $7.75-8 with no job experience and do absolutely nothing at work. in my interview they told me i'd get 7.75 as well, i said something to them and they said they'd change it but i guess they never listened! the managers there always sided with the ones who work there the longest, which is ironic, because there the ones who talk crap about them and are lazy. me, being pregnant and a full time high school student they expect me to work everyday, 4-5.5 hours and usually 8 hours each day on the weekends. and they expect me to close by myself. meaning straighten clothes, keep an eye on registers, put carts of clothes away with my nausea and dizziness. good prices on clothes but the worst place to work ever!

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KMQ
Glen Burnie, US
Apr 05, 2013 4:34 am EDT
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For future reference, don't give your employer a heads up, just call out on every day that you will not show up for work. If it's more than 3 days, make sure you get a Doctor's note.
Remember, keep your business and personal life separate.

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Kabachi
, US
Aug 17, 2017 2:54 pm EDT
Replying to comment of KMQ

Sorry to inform you but they do not accept doctor notes at all. JCPenney is getting worse and worse.

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CreekpaddIer
Fisher, US
Mar 14, 2013 10:13 pm EDT

"How can it be against her culture to use a telephone but not the internet?"

That is exactly what I was thinking when I read this Tasha13? :D

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LeaPea2417
Toccoa, US
Mar 14, 2013 5:26 pm EDT

You have been treated unfairly, you should report them to the Labor Board.

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7:08 pm EST
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JC Penney store management

The management at the Shackleford location is inadequate. That is from the general manager-Teresa McGavran to the managers that fall under her. All of the managers, except for Sequentia Summons and Mr. Rick have nasty attitudes. They try to put on the impression that it is the employees with the attitudes, but it is them. These managers work in conjuction with each other. They make complaints against employees which results in their termination. There is no place to make a formal complaint against them. Employees at this location are severely overworked and underpaid. Training is not properly executed. Employees have to learn certain functions of the store hands on. The CEO of this company needs to replace everyone starting with the GM on down to the employees, maybe it would make JCP a better place to work and shop.

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7:58 pm EST
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JC Penney gift card loss

Don't ever buy jcp gift cards. If you accidently destroy them, your out of luck.
I had 3 - $100 gift cards. I accidently shredded them. I had the numbers and the pins. I asked for replacement cards. They take the info, cancel the numbers and the pins. Then they say they won't replace the cards. Well with the numbers and the pins. I could use them for on-line shopping. So they won't replace the cards and deleted my numbers and pins. So now I have nothing and they were christmas gifts to boot. Called them on several occasions, even got a local tv station involved. They say the will return a call in 48hrs and you never never hear from them. I am taking this to the bbb and the ohio attorney general office. Jcp is basically cheating me out of my money. The cards were bought form a 3rd party, but each number had shown on-line valued at $100 each until they deleted the numbers/pins from there system

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Taylorh2
Aurora, US
Mar 17, 2013 5:13 pm EDT
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How did you "accidentally shred 3 Gift cards" ?

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Candymoose
Albany, US
Mar 17, 2013 4:41 pm EDT

Did you have the reciepts for the gift cards? My store could and has replaced gift cards with the receipt.

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RarelyComplain
Warren, US
Dec 12, 2012 8:29 pm EST
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Ah, get over it. No loss. I got a $75 JCP gift card for my retirement and I honestly couldn't find $75 of merchandise in that whole store that I wanted. They've become purveyors of third world uselss low quality junk.

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2:18 pm EST
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JC Penney mattress warranty

In april of 2011 I bought a mattress set online for a reasonable price, service was good everything was delivered on time no problems. In september of of 2012 the mattress broke (A internal spring is sticking out of the corner) after they sent a tech out to confirm the mattress was broken, I never heard anything and had to begin chasing down people in order to get answers. Due to the downturn I was forced to file a bk. Now because of this they will not warranty this item that has a ten year warranty on it. I have been round and round with this company on to now hear that it's under corporate review which is what I have been hearing for the last month. This company prides itself on their customer service and refunding the customer at any expense unless it's a mattress set! (By the way I was told in the beginning of all this mess that I would have to purchase a new set in order to receive a refund on this set) never will I purchase anything from this co again!

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12:48 pm EST
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JC Penney jc penney salon manager (sue)

I enthusiastically started my new job as a stylist at JC Penney Salon in Whitehall PA in the Lehigh Valley Mall, although mu hours where not great, i enjoyed working there and had fun. Shortly after i started working there a new manager was hired. She made it clear at staff meetings she would have never hired new graduates from beauty school, there where a few new grads hired at that time. Without giving anyone an opportunity to prove themselves and show there skill, she fired each and every one from the salon, i was the last to be fired. Her excuses where numerous, "i did not charge someone for services properly, I recieved several complaints from other stylist about you. etc... SHE GAVE NO ONE A CHANCE. I WASTED ALL THAT TIME AT THE JC PENNEY SALON. Sue the manager was a mean and heartless person. My last day at the salon she yelled at my in front of customers and belittled in fron of coworkers. Is this the management type that JC Penny Hires. Is this the new direction that JC penny is going under there new CEO. Hire ruthless managers. I would not recommed employment at JC Penney Salon or in the store, no one cared and no one listened.

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12:35 pm EST
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JC Penney 3 trips to curtain department - salesperson not on staff

I went to the drapery department on 3 separate visits in the last week. Today (11/14/12) I was told that the salesperson starts work at 1:00 p.m. There were no managers or other salesclerks that could be reached for help. Inventory is at bare minimum. I ended up buying from Kohl"s. They made my $120.00 in sales since a clerk was able to get what I needed from the back. With the other people looking at JCP while I was there, I can see JCP going under because they do not have sales people to support the various department needs. They are loosing alot of $$$$$! It is too bad because I will not bother with JCP again. This is the first time I shopped there since years ago when someone took my credit card information and started making purchases from the JCP catalog from another state. JCP was very rude to me while I was trying to deal with the fraud. JCP better start operating smart.

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RarelyComplain
Warren, US
Nov 14, 2012 9:38 pm EST
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JCP is on its way out mostly because it is a midprice store that traditionally sold mid to high quality goods which are no longer available except for very high prices so this company no longer has a niche in the market. They are trying to sell third world made junk for mid market prices but you can get the same junk for cheaper.. Too bad. It once was a place to purchase qualtiry goods for reasonable prices. Its not their fault...the US and other developed countries no longer manufacture clothing household goods or furniture. Its just too expensive for them to do so.

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9:47 pm EDT
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JC Penney rude & abusive

We made an appointment with the Chris/manage of centerpoint of woodridge studio for a family portrait, when we showed up half hour prior to our appointment..we been told there will be at least hour delay...but there is no one there at studio for a portrait...Chris who is the manage who told us basically we been double booked and ask us if we want come back another day? we told her that is the only day we are free for a family portrait...she said that's too bad..I don't have time for you right now...but there is no one there...finally ...there are five young men showed up...she took them to the studio right away... when it is our time for the portrait..my two year old son who is hungry and crying...manager yelled at him ask to "SHUT F*****UP"! ...
This is not a friendly environment for any family with children!
We will never go back again at any of their locations!

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fcje34
, US
Nov 04, 2012 9:38 am EST
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I believe that is the same manager Kris Rosy at Jcpenny woodridge il

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Patty0839
, US
Oct 30, 2012 2:11 pm EDT

sundaytime10=Chris

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Patty9876
, US
Oct 30, 2012 7:51 am EDT

Yes I agree with Wendy...that happened to my 5 year old daughter too ! only if this is the chubby woman in the studio you are referring to...she was very, very rude to the children...

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10:55 am EDT
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JC Penney business incompetence

JC Penney is not a good company; they're always changing their stores to confuse customers, have different prices on one sales tag, and is constantly trying to find ways to cheat the customers or loyal shoppers; and the way the company mistreats their own employees who do a good job for them is worse! Frequently wrongfully terminating good employees or forcing them to quit, to make room for more inexperienced & unprofessional workers. The Managers at the JC Penney Augusta Mall are incompetent, and have recently been exposing the store to robberies, endangering customers & employees...

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Update by Victor Masterson
Oct 26, 2012 11:03 am EDT

(In Georgia) Helzberg Diamonds Jewelry Store : I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a ### (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, screwing up their orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled at me in front of a customer, just for greeting the customer first! And Raymond did nothing about it, and The Assistant Store Mangers are idiots, they're are not any good at running a Jewelry Store; they fumble at the mouth on the phone, constantly making personal calls, and helping lousy employees conspire against good new-hires or any employee that does a better job than them!

Update by Victor Masterson
Oct 26, 2012 11:00 am EDT

Helzberg Diamonds : I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a ###, who allows a manager- to mistreat black customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, screwing up their orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; Raymond & the gang often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled at me in front of a customer, just for greeting the customer first! And Raymond did nothing about it, and The Assistant Store Mangers are idiots, they're are not any good at running a Jewelry Store; they fumble at the mouth on the phone, constantly making personal calls, and helping lousy employees conspire against good new-hires or any employee that does a better job than them! I and a lot of people hate working at that place; there's also a lot of racism & hostility in the workplace (about as bad as Windsor Jewelers).

Update by Victor Masterson
Oct 26, 2012 10:56 am EDT

THE TRUTH ABOUT Helzberg Diamonds : I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a ###, who allows a manager- Raymond Husband to mistreat black customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, screwing up their orders, being rude to customers who complain about the Helzberg crappy service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; Raymond & the gang often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled & cursed at me in front of a customer, just for greeting the customer first! And Raymond did nothing about it, and The Assistant Store Mangers are idiots, they're are not any good at running a Jewelry Store; they fumble at the mouth on the phone, constantly making personal calls, and helping lousy employees conspire against good new-hires or any employee that does a better job than them! I and a lot of people hate working at that place; there's also a lot of racism & hostility in the workplace (about as bad as Windsor Jewelers). I finally quit from working there, and I would never- EVER recommend any Helzberg Diamonds to anyone!

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JC Penney job discrimination & harassment

JC Penney (Augusta Mall) is not a good company; they're always changing their stores to confuse customers, have different prices on one sales tag, and is constantly trying to find ways to cheat the customers or loyal shoppers; and the way the company mistreats their own employees who do a good job for them is worse! Frequently wrongfully terminating good employees or forcing them to quit, to make room for more inexperienced & unprofessional workers. The Managers at the JC Penney Augusta Mall are incompetent, and have recently been exposing the store to robberies, endangering customers & employees...

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JC Penney gift card use

This is a SCAM to me! Over a month ago, I ordered a product online with JC Penney. I have never ordered online with them before but I had 4 gift cards that I needed to use and I really wanted this product. Each card I had was for a total of $40.00 ea. The total of the order was for $52.89. There were 2 spaces for gift cards so I used 1 for $40.00 (cost of the product) and I used another for the balance of $12.89 (tax, shipping and handling). A couple of days later, I receive an email confirmation for the order. Everything looked okay so I was content (even if the item was on backorder). Days later, Seeing that I still had 2 gift cards at $40.00 ea and one that was partialy used for the online item, I decided to go to a JC Penny store to use up the remaining cards. When I went to the checkout, everything was fine. They even told me that the remaining balance on the used card was $23.11. Everything was fine until 3 weeks later.
I get another email from JC Penny regarding my online purchase. They said that there is still a balance owed on the order. I asked them to please explain. They told me that all that was paid was $40.00 and the balance of $12.89 was still owed. They were not showing the second card I used. I told them that they need to re-check their books. I also went on to tell them that I have this confirmation for the order and it showed paid in full. They said they would investigate. 2 weeks after this I got another email from them stating that if I want the product that was ordered online, then I would need to pay the balance owed. This would mean that I would be paying the balance twice. I was appalled to think that a "SUPPOSED" reputable company like this would cheat their customers out of their gift cards for their own gain. I am never shopping with JC Penny again.

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Sarahbk
Cleveland, US
Oct 22, 2012 8:03 pm EDT
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Sorry, that is supposed to read as charged in quotation marks...

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Sarahbk
Cleveland, US
Oct 22, 2012 8:02 pm EDT
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If you used the 2nd gift card in the store before it was "charged" for the .com order, the store purchase would use the entire 40.00 of the gift card. Therefore when .com tried "charging" the gift card (which happens at the time of shipment, not order) there would not have been a balance. You should have held that 2nd gift card until you got the .com order. Unfortunately, no one realizes this. Even some store associates, obviously whoever you talked to at customer service too.

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JC Penney discrimination & unethical business practices

JC Penney salon sued over racial discrimination | abc7.com
[Oct 2, 2012] She said the experience took her back to the days of overt racism and discrimination. "Don't Shop here, they're customer service is as babd as Walmart!... Joyce, who explains she routinely wears wigs, said she walked into a JC Penney ...! Augusta/Aiken Mall: JC PENNEY'S encourages racism, job discrimination; only allowing women to become managers, giving lousy positions to black men, and poor customer service, & incompetent retail managers; constantly losing loyal customers, increase in robberies, huge employee/manager turnovers, due to lawsuits against JC Penney & accusations of discrimination towards male customers, and constantly hiring lousy managers who mistreat good employees!
abclocal.go.com/kabc/story?section=news/​local&id=6467366

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JC Penney bad business & mistreat employees/customers

Jc Penney -Augusta Mall : A horrible place to work at; the administration encourages staff members to mistreat new hires; enforcing huge employee turnovers, & wrongfully firing good employees, and verbally or physically abusing patients, and sometimes employees- forcing them to quit! JC Penney's encourages racism, job discrimination; only allowing women to become managers, giving lousy positions to black men, and poor customer service, & incompetent retail managers; constantly losing loyal customers, increase in robberies, huge employee/manager turnovers, due to lawsuits against JC Penney & accusations of discrimination towards male customers, and constantly hiring lousy managers who mistreat good employees! -Posted by Karen

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JC Penney terrible salon leader/store manager

I worked with JCPenney Salon as the Salon receptionist from 2/12 to 8/12.

I was a phenomenal employee; I sold and up-sold products, offered extra services to clients. Handed out samples. Provided a fountain of knowledge on all of the hair salon products JCPenney has to offer. My manager was Susan Everitt; a 65+ old woman, partially senile, forgetful and overall a terrible manager.

On September 1st, JCPenney started giving out free kids haircuts. This gave the stylists too many people to handle at once. Not a single stylist had time for their regular PAYING clients. This, of course, is JCPenney's fault, not Susan's. However, when the free haircuts started, all of that senile woman's managing skills went in the garbage just like her diapers. She was frazzled, stressed, and had no idea how to handle the situation. Instead of being a manager, she came behind the front desk constantly trying to do my job for me. I had a very precise system worked out (since JCPenney only provided the chaos with little support) in which she kept interfering with.

Then one day the computers were slow due to the overload of information being entered into them. I was unable to scan and "check out" every client as they left. Doing so would've set me incredibly far behind and left me with dozens of unsatisfied customers. So I set them aside in very distinct places. She had full knowledge of the problems with the computers and the day hardly started running smoothly (due to her interference with the other receptionist while working) until I arrived. At one point I kindly asked her to not be behind the desk as it was very crowded. When I was on my way to tell a stylist their client had arrived, Susan pulled me into the dispensary (aka; "the back") and immediately started scolding me. She spoke down to me like she was my mother, not my manager. Saying "how dare you talk like that to me, you need to drop the attitude and work." To which I responded defending myself, stating that she was the one hindering my work by constantly being behind the desk and pulling me aside. She then scolded me for not "checking out" every single client. (up to 200 daily, mind you, ) To which I responded "as of right now, every client and every stylist is happy, and you have the audacity to critique my work ethic? How about this, you run the desk by yourself and see if you can keep the clients as happy as I could." And walked out of the salon.

Long before this incident I wanted to speak with the store manager, Nannette Halvorsen-Street about Susan's deteriorating ability to work, remember, and treat people. Nannette is very gossipy, I assumed. I spoke with another manager whom I knew I could trust and told her my dilemma. She admitted that Nannette and Susan gossip about everything and that word would immediately get back around to Susan. She emphasized not trusting Nannette; the corrupted store manager.

I also learned that during my employment, JCPenney opened 6 new stores, all without salons. They're currently doing reconstruction and have "said" that they are not getting rid of the Salon. My suspicion is that they are going to start construction and not let the stylists come back.

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JWilkin
Ansonia, US
Mar 06, 2013 12:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I worked at a JCPenney store in Greenville, OH.The salon leader did not treat us right, I was the one not making her money on hair so she treated me the worst.! the ones making good money deal with her but only because of the money.they have gotten complaints about her for years, but she still has her job. I've had customers complain about her and even schedule appts when she is not working!

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JC Penney misleading information/unhelpful staff

Took my mother to JCPenney optical to take advantage of the $97 offer for glasses. After we were given a quote of $172 for one pair I inquired as to what the offer was for the next month in 2 days. I was told the offer was 2 pair for $99. I suggested to my mother that we wait for the next offer and Jenny, the sales person, told us the single pair was a better deal because we would have to pay the extra for 2 pair. I am not stupid I knew that the bells and whistles you pay for one pair you must pay for 2 pair. As my mother was selecting the glasses and Jenny was measuring and adding cost to the $97 dollar price my mother was not really 'getting' the price breakdown. After I got home and looked up the offer that was coming in two days I realized that my mother had been rammed through the process without time to catch her breath and reflect on the offers. When the data was compared the better offer--even with the special add on components--was the 2 for $99. I called Jenny to voice my displeasure and ask could we get the 2 for $99 offer since she downplayed the offer and suggested it was better to get the glasses then. Although I understand the concept of 'not applicable to prior purchases' I believe we were misled as we would have waited a day for the better offer. Jenny was completely clueless as to what I requested and told me to call a number for complaints. I did. The person at the complaint was very professional and understood what I was asking. This person ask would I be satisfied with the 2 for $99 offer and I told her yes. I called Jenny back and was told the only way to get the offer was to get a refund on the original offer, send those glasses back and reorder the glasses. The difference between one pair and two pair would be @$50. When I ask why we could not add a duplicate to the original glasses and pay the difference I was told the original glasses were bought under a different offer and had to be sent back. I am not a super genius--I do have several degrees in Criminal Justice and in Public Administration--but this does not make any type of reason in the real world. If you already have a pair made then make another pair just like them and the customer pays the balance. On what planet does it make sense to send back a completed pair because it was made 1 day earlier. Maybe my rationale and analytical thinking is above the realm of the sales person at JCPenney optical.
BTW I have purchased my glasses and prescription sunglasses from JCPenney optical often over the years-->15. I believe since there are so many optical places offering 2 for $99 without restrictions and all inclusive I will return to Sears optical.

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Shoppersrus
youngstown, US
Sep 19, 2013 7:02 pm EDT

Do not buy glasses from Danette at Jcpenney Optical in Boardman, OH she is very rude and lazy..When I ask her to show me Rayban frames that they carry she told me they big black man frames and REFUSE. I will start going back to Lenscrafters they prices may be high but the customer service is better than Jcpenney...no wonder the whole store going down.

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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