Complaint Rating:

Company information:
Stonebridge Benefit Services
2700 West Plano Parkway
Plano, Texas
United States
Phone: 888-527-6839
funfamilyrewards.com

CALL YOUR CREDIT CARD COMPANY AND SAY YOU'D LIKE TO OFFICIALLY DISPUTE THE CHARGE! (Let your credit card company do some of the work for you).

In my experience this has been the fastest way to deal with these sort of recurring charges when you've already called the company to cancel the membership and get a refund. This Fun Family Rewards is obviously one of those "scam" companies, and I'm disappointed that JC Penney is associated with them.

I don't even call the 800 numbers for these companies making the bogus charges anymore since it will always be a waste of time. But I tell the credit card company that, yes, I've called the 800 number several times to cancel. (they don't know the difference and you'll end up having to call the credit card company anyway).

If you call your credit card company to dispute a charge, they HAVE TO investigate it. If the company (the one whose charge you are disputing) has a certain amount of time to respond to the dispute. If they don't respond or can't provide proof that you authorized the charge, your card company MUST issue a permanent refund.

Unfortunately, I actually signed up for this Fun Family Rewards intentionally. Some people here signed up accidentally or were signed up without giving permission. Either way this service is still a scam!!

When I went to the Fun Family Rewards website to check out the discounts/coupons, I couldn't log in. I had written down my user ID and password in the beginning, so I know they were correct. Finally I used the "reset password" option You have to enter your ID to get a new password sent to you so I know my ID was correct. The password they e-mailed me didn't work!! I did this literally about 10 times and the passwords never worked!!

There's no "contact us" link on their site, or at least not on the home page before you log in. I kept calling the 800 customer service number and got stuck on hold and ended up just hanging up. I'm sure these things are all part of their strategy to waste our time and rack up a month or two more of $9.95 payments!

Today I just called again to complain and cancel my membership and FINALLY got a real person! I explained the situation and insisted on a refund. The woman said she could give me a refund, but did I realize this meant I'd be missing out on some fantastic coupons and discounts? Get a Clue!!

I said I'd only consider keeping my membership if they gave me the refund and fixed the password problem. She said if I kept the membership I can't get a refund. But if I completely cancelled my membership then I can get a refund - these people are idiots!

So I cancelled my membership, and she promptly tried to sell my some life insurance and just wouldn't stop pushing all of their "wonderful" insurance products. I politely stated that, "I think we're done here so I'll be ending this call now - thank you and goodbye."

You can bet I'll be looking for the refund on my credit card statement - and it had better be for the whole 3 months. If I don't get it I'll just dispute the charge with my card company and let them spend some time on it.

Anyway, I might eventually call JC Penney to complain - but then again I've wasted enough time on this already.