Complaint Rating:

Company information:
JC Penney
3147 MIDDLE COUNTRY ROAD
Lake Grove, New York
United States
jcp.com

Right now i am so angree. jc penney in lake grove ny, is the reason for that . I am also waiting for curtains since april 2008 . the decorator that was here said no problem with back orders. The week they were supposed to install it they tell me there is a back order and it will have to be done at a later date. After that date, i called numerous times and customers service had no idea what to say . First they say its still not ready, then they say it is ready .. but still noone calls me back . now it is Aug 1 st .. i am sitting here after taking the day off and the installer still is not here.. i called them and they said oh he is doing another house then he will be at your house . my decorator says " what do you want me to do fire him ?" .. she tells me to complain about her and everyone else she dont care. oh i forgot to mention that only partial of my curtains are here.. all the time i was calling they never told me my swags had a defect .. and that they were waiting for my decorator to come back from vacation to give the go ahead to do them over.. What the hell ? she needs to give the ok, or is it common sense.. they want to give me 2oo for the trouble, i lost more then that taking off from work 2xs and they never came. never again will i deal with jc penney.